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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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2360 Products for "customer" with 2 filters applied:

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  • 1
    deeto

    deeto

    deeto

    Meet your prospect empowerment platform. Beyond the case study, beyond the demo, there’s deeto. Connect your prospects with your top customers across the sale cycle and close more deals faster. During the sale cycle, there’s no substitute for the experience of existing customers and users. Deeto takes it to a new level by connecting top customers with prospects to offer them useful insights, answer practical questions, and detail the benefits of your product in action in the real world. ...
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  • 2
    Quote Generator Plus

    Quote Generator Plus

    Quote Generator Plus

    The Quote Generator system allows your customer to conveniently receive instant quotes and place orders online. Quote generator helps cleaning companies sell services faster and more accurately. Quote generator makes your service and pricing more accessible to customers and helps you save time and increase your sales. Provide instant quotes to your customer. Instant online quote emailed automatically to you and to your customer.
    Starting Price: $19.99 per month
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  • 3
    Aura365

    Aura365

    gnani.ai

    Today's digitally empowered customer is omnipresent across multiple channels. It’s therefore imperative for brands to invest in technology and tools which enable listening to the real “Voice of Customer (VoC)”. Traditional contact center solutions are a wee bit focused on speech analytics and thereby missing out on critical insights from non-voice channels. Gnani’s AI-enabled ML-driven omnichannel analytics gleans deep customer insights from various channels and presents them in a manner to enables actions for improving customer experience.
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  • 4
    Weave

    Weave

    Weave

    Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture.
    3 Ratings
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  • 5
    Tapdesk

    Tapdesk

    Ayulla

    ...Tapdesk is powered by AI and our Machine learning algorithm provides you with relevant data to increase your productivity and cut out waste. We have a unique search capability that allows users to find decision makers and potential customers based on multiple criteria. Tapdesk is designed to find leads that are relevant to your business and current in your niche. A complex process involving several computational steps, Tapdesk AI is engineered to make it both reliable and fast. This experience is quite incredible, we simply call it genius.
    Starting Price: $9.99/month/user
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  • 6
    CallCenterHosting

    CallCenterHosting

    CallCenterHosting

    ...Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.
    Starting Price: $7.49 per user per month
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  • 7
    LTV.ai

    LTV.ai

    LTV.ai

    ...These capabilities aim to increase repeat purchase rates, boost revenue per send, and elevate owned channel sales. ​Our AI leverages existing segments and customer interactions to proactively identify new segments, allowing for a deeper understanding of your customer base. We ensure that your customers get the perfect product, at the perfect time, with personalized reasoning.
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  • 8
    Continu

    Continu

    Continu

    ...Designed for flexibility, its AI-powered features and automations enable both in-person and remote learning, ideal for hybrid work environments. Continu supports extended enterprise training, offering consistent learning experiences for employees, customers, and partners. With seamless integrations and a user-friendly interface, it boosts learner engagement and simplifies program management. Organizations benefit from reduced ramp-up times, time savings for administrators, and improved training outcomes. Continu’s 96% satisfaction rating underscores its value in fostering a culture of continuous learning and development, making it a trusted solution for businesses across industries.
    Starting Price: Custom
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  • 9
    Woopra

    Woopra

    Appier

    Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps.
    4 Ratings
    Starting Price: $999/month
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  • 10
    Salesfloor

    Salesfloor

    Salesfloor

    ...Empower associates to serve customers in a personalized way across all channels and develop more meaningful relationships.
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  • 11
    FastDox

    FastDox

    FastDox

    Receive crucial documentation from customers in minutes. They simply upload or take a photo of their sensitive information and send it across securely instantly. Unlimited amount of document uploads of any size. Upload and send documents from anywhere zero hassle. Auto-edge cropping and dynamic document alignment. Stand out from the competition and offer your customers a seamless onboarding experience.
    Starting Price: £40 per user
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  • 12
    Levit3d

    Levit3d

    Levit3d

    Improve your sales by increasing customer engagement online/offline with 3D/AR product experiences in AR/VR/mobile/PC devices. Enable businesses, content creators, and marketers to create 3D/AR personalized product experiences blazing fast. Empower your customer to customize products throughout their purchase journey with all kinds of product variants. Get a 4x increase in customer engagement with a next-generation B2B product showcase.
    Starting Price: $99 per month
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  • 13
    Hostcomm

    Hostcomm

    Hostcomm

    ...Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI remembers customer preferences and past interactions to create natural, hyper-personalized conversations. With easy integration through modern APIs, Hostcomm helps companies scale faster and improve customer experience.
    Starting Price: £45/month
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  • 14
    Shark Finesse

    Shark Finesse

    Shark Finesse

    Shark Finesse is an AI‑powered value engagement platform that standardizes and simplifies the creation, management, and delivery of customer‑focused business cases across the entire sales cycle. Its flagship SharkSense AI engine automates the groundwork of value engineering by mapping relationships between your solution offerings and desired customer outcomes, then guiding collaborative sessions that bring clarity and speed to business case development. Delivered as an enterprise‑grade cloud application with a simple, intuitive web interface, Shark supports marketing, pre‑sales, sales, and customer success teams in real time, on desktop, tablet, or phone, even offline, so customer conversations stay focused on measurable ROI rather than spreadsheets. ...
    Starting Price: $3,287.47 per year
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  • 15
    CX CPQ

    CX CPQ

    MobileForce Software

    ...Easily create customized quotes and proposals for each sales instance. Intelligent wizard instantly auto-populates quotes based on customer or project similarity including discounts and promotions.
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  • 16
    SkyPrep

    SkyPrep

    SkyPrep

    SkyPrep is an intuitive online training software that helps organizations deliver, track, and optimize training to employees, customers, and partners with ease. Whether you are looking to onboard employees, train customers on your products, or keep up with compliance requirements, SkyPrep makes learning easy and effortless with its fully customizable and intuitive platform, along with its best-in-class customer support. Course delivery is quick and easy to set up by just dragging and dropping your content, and building the assessments that go with it. ...
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    20 Ratings
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  • 17
    Smarketing Cloud

    Smarketing Cloud

    Smarketing Cloud

    ...Smarketing Cloud's CRM software provides contact management, company profiles, and a 360° customer view, facilitating personalized customer experiences and improved sales processes. Its sales software includes lead management, deals management, pipeline management, and prospecting tools, helping sales teams close deals faster.
    Starting Price: $500 per month
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  • 18
    FieldSalesPro

    FieldSalesPro

    CRMIT Solutions

    FieldSalesPro ensures effective sales meetings by enabling relationship managers with product 360 view, eligibility checker, apply forms digitally, and customer onboarding, It improves opportunities efficiency during the meeting for faster closure. FieldSalesPro for Financial Services ensures productive field meetings, superior customer engagements, and 7X likely to convert field sales opportunities. CRMIT Solutions is a leading managed services provider for Salesforce focusing on digital transformation solutions to deliver Customer360. ...
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  • 19
    360 Product Viewer

    360 Product Viewer

    360 Product Viewer

    World’s best 3D Visual Product Configurator. Fully web-based and works with any eCommerce platform or Website. Magento, Wordpress or WooCommerce, or any other. And works on any device, in any browser. With clients from Australia to the United States, we are truly the world leader in product configuration and Configure, Price Quote (CPQ) solutions. The Designtool makes designing with 3D models possible. Design your ideal room or office. Or any other space with your products. With over 50...
    Starting Price: $150.00/month
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  • 20
    FunnelBeam

    FunnelBeam

    FunnelBeam

    ...Shorten sign-up forms, improve lead scoring, and simply save your team time. We bring you the custom data and AI-driven signals you need to scale quickly. We take your ideal customer profile and turn it into an advanced AI model, generating custom buying signals to help your revenue-generating teams reach out to the right accounts now.
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  • 21
    LeveragePoint

    LeveragePoint

    LeveragePoint Innovations

    ...By clearly communicating the quantified value of their offering from the very first meeting, B2B sales teams can realize higher profits, improve their win rates, and reduce sales cycles for new and existing products. Give reps confidence in talking the customer’s language by addressing relevant business like issues, showing financial results, and accessing the best content for the customer.
    Starting Price: $38 per user per month
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  • 22
    Mailocator

    Mailocator

    Mailnatives

    Don't lose your visitors, get new and verified customer contacts. Create pop-ups with Mailocator. Mailocator is a premium customer acquisition tool. No new e-commerce entity can do without new customers. It's easy with Mailocator. With a range of premium features to get the best results. Makes a new customer from a new website visitor. Get more with advanced website tracking. Fully compliant with GDPR and all other legislation.
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  • 23
    CloudShare

    CloudShare

    CloudShare

    CloudShare is the most powerful solution for hands-on software experiences. From sales demos and POCs, to customer and employee training, certification, and testing, our virtual environments are completely customizable and allow the end-user to experiment with your software in a safe environment that mimics their own, thus enabling the most effective experiences. CloudShare’s Business Acceleration platform enables some of the world’s top brands to accelerate their entire customer journey anywhere, in any cloud, anytime (supporting AWS, Azure, GCP). ...
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  • 24
    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Discover your best customer opportunities with full identity illumination. Build deeper relationships through our tech-driven omnichannel customer experiences. Secure your privacy-compliant data. One of the most fundamental challenges marketers face today is customer data integrity. An individual profile may begin as an incomplete picture, and when it’s complete, a profile’s integrity naturally transforms or decays over time.
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  • 25
    LivePreso

    LivePreso

    LivePreso

    LivePreso is the only sales enablement platform that automatically makes beautiful, integrated, interactive content, tailored to each of your customers, in seconds. Interactive sales content that's automatically tailored to your customer on the fly. Integrated QBRs that make themselves in seconds not manually in days. Interactive content that uses your customer data to recommend growth opps. Whether it's to prep, present, win or grow, pitch-perfect with LivePreso. Automatically bespoke, data-driven content for beautiful customer interactions. ...
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  • 26
    TheyDo

    TheyDo

    TheyDo

    ...A customer-centric process that links opportunities to journeys and solution delivery at scale, in a way that everyone understands. We encourage you to create a standardized set of your own templates, for everyone in your organization to use. Onboard your entire organization with SSO (Single-Sign-On), set granular permissions and make sure all departments find their place around the customer journeys.
    Starting Price: €23 per user per month
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  • 27
    Tailor-i

    Tailor-i

    Textronics

    ...Fabric options in your made-to-measure suits, shirts and other formal ensembles can be categorized and stored as checks, stripes, and structures, with the help of our customization tools. This online tailor store combines the configurator, measurement module and payment gateway. It enables e-commerce for your online tailor store as well.
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  • 28
    Sturdy

    Sturdy

    Sturdy

    ...Congratulations, you've just become the hero who saved an account and started a renewal conversation because you've never been so prepared. With Sturdy, you can drill into every customer conversation to discover detailed information about specific processes, products, services, and so much more.
    Starting Price: $497 per month
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  • 29
    Accurate Append

    Accurate Append

    Accurate Append

    ...Leverage our powerful API to integrate consumer data seamlessly into your tech stack, CRM, and databases. With just a few pieces of data, build comprehensive customer records that surpass standard insights. Our advanced technology empowers you to dive deep into your customer’s preferences, behaviors, and demographics, enabling personalized interactions that drive results. Generate responsive contact lists that align perfectly with your target audience in just a few clicks.
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  • 30
    Teammates.ai

    Teammates.ai

    Teammates.ai

    Teammates.ai offers fully autonomous AI solutions designed to manage entire job functions, such as customer service and sales, across more than 50 languages. These AI teammates are capable of handling complex tasks, including responding to customer inquiries, processing transactions, and managing follow-ups, thereby enhancing operational efficiency and scalability. By integrating seamlessly into existing workflows, Teammates.ai enables businesses to automate routine processes, reduce operational costs, and focus human resources on strategic initiatives. ...
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