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Results for: customer - Page 11

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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

2360 Products for "customer" with 2 filters applied:

  • 1
    Reef

    Reef

    Reef.ai

    Reef is a customer revenue platform that helps companies predictably grow revenue with existing customers and fast-tracks net retention reporting. The tide has shifted. New sales have slowed, easy upsell is gone, and the NRR game just got much harder. Many companies are not equipped to succeed in this new reality, and it creates a revenue gap. Startups wait too long to build a foundation for NRR excellence and it suppresses acceleration resulting in a revenue gap. Many companies...
  • 2
    Acsellerate

    Acsellerate

    ECI Solutions

    A cloud-based solution that combines customer relationship management (CRM), alerts, advanced analytics, and reporting for office supply and contract furniture dealers. Gain valuable insights that drive sales. Proactively manage your existing customer base and sales pipeline with our CRM and analytics software. Acsellerate solves the unique sales challenges faced by office furniture and business supply industries. Make your data work for you. Our solution makes it easy to unlock the valuable...
  • 3
    Kaizan

    Kaizan

    Kaizan

    Kaizan uses conversation intelligence to highlight client health and what will increase revenue. Building the future of relationship management with innovative client-centric teams. Guiding your company to retain and grow clients with Kaizan's client intelligence platform. Kaizan uses advanced language models and conversation intelligence to extract the key tasks and actions you’ll need to enable client success. Kaizan populates client work streams for you; summaries of all conversations,...
  • 4
    Common Room

    Common Room

    Common Room

    Gain complete visibility into engagement happening in digital channels. Take action to deliver personalized and authentic interactions across the entire customer journey. Empower and educate your builders. Scale your team’s impact with workflows and insights. Turn digital engagement into the pipeline. Today, your sales reps have 5% of your prospects' time during the customer journey. Community is where decisions are made. It’s where future customers discover your solution, where users ask...
  • 5
    LearnRight

    LearnRight

    LearnRight

    ... can be daunting, but our dedicated team makes the process seamless and stress-free. We ensure the smooth transition of your existing content, courses, and user data by following a well-structured migration plan. We created LearnRight as a learning management system that solves employee, partner, and customer training for organizations that value personalization and quality over a quick sale. When you work with us, you receive continual support from an onboarding specialist.
    Starting Price: $750/month
  • 6
    EliteManufacturers

    EliteManufacturers

    Elite Dynamics

    Create and monitor your aftersales & work tickets with full visibility over the process across all customers. Monitor your customer aftersales tickets with the ability to mobilize your teams whilst providing them with all the necessary information. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline. Gain end-to-end visibility of the customer journey from lead to invoice with full control over every step...
  • 7
    Upollo

    Upollo

    Upollo

    Harness product, behavior, CRM signals, and more for smarter sales, customer success, and marketing that grows pipelines and accelerates NDR growth. For our users, they're adding massive revenue gains. We learn from and analyze billions of data points from businesses and users in nearly every country. Our platform is designed to empower teams to expand their user base, retain more customers, and convert more signups. Be alerted when there is intent to expand. Know where the opportunities...
    Starting Price: $799 per month
  • 8
    Marketing Star

    Marketing Star

    Marketing Star

    Marketing Star makes it easy to orchestrate, launch, and analyze effective customer journeys, all in one place. Experience seamless CX that shines and takes your multichannel marketing game to the next level. Convert your audience from more than one angle. Reach your customers where they are with email, SMS, WhatsApp, QR code, and more. Build scalable and evolving communications that move your customers towards conversion, no matter the channel. Experience the power of multichannel marketing...
    Starting Price: $100 per month
  • 9
    GPT4Sales

    GPT4Sales

    GPT4Sales

    GPT4Sales is an AI-powered platform that enables businesses to create custom AI agents for automating sales and customer service on messaging platforms like WhatsApp and Telegram. These agents are trained on specific business data, including websites, PDFs, text, and product inventories, to provide personalized customer interactions and employ effective sales techniques. The platform offers a user-friendly, no-code setup, allowing businesses to deploy AI agents without extensive programming...
    Starting Price: $53 per month
  • 10
    Hostcomm

    Hostcomm

    Hostcomm

    Hostcomm is a hybrid intelligence customer service platform that combines AI and human agents to deliver efficient, personalized support. It automates routine interactions while maintaining quality, helping businesses reduce costs and expand their reach globally. The platform features multi-modal AI agents and remote visual assistance, enabling instant problem resolution without travel. Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI...
    Starting Price: £45/month
  • 11
    Shark Finesse

    Shark Finesse

    Shark Finesse

    Shark Finesse is an AI‑powered value engagement platform that standardizes and simplifies the creation, management, and delivery of customer‑focused business cases across the entire sales cycle. Its flagship SharkSense AI engine automates the groundwork of value engineering by mapping relationships between your solution offerings and desired customer outcomes, then guiding collaborative sessions that bring clarity and speed to business case development. Delivered as an enterprise‑grade cloud...
    Starting Price: $3,287.47 per year
  • 12
    Mainstay Advisor Value Platform
    Mainstay’s end‑to‑end Advisor Value Platform delivers an integrated suite of marketing, sales, and customer success tools designed to quantify and communicate the business value of your solutions throughout the customer lifecycle. The Marketing Value Advisor offers a self‑serve ROI and assessment tool that integrates seamlessly with marketing automation platforms and supports custom-branded UI to generate high‑quality leads via interactive calculators. Sales Value Advisor moves decades of value...
  • 13
    SkyPrep

    SkyPrep

    SkyPrep

    SkyPrep is an intuitive online training software that helps organizations deliver, track, and optimize training to employees, customers, and partners with ease. Whether you are looking to onboard employees, train customers on your products, or keep up with compliance requirements, SkyPrep makes learning easy and effortless with its fully customizable and intuitive platform, along with its best-in-class customer support. Course delivery is quick and easy to set up by just dragging...
  • 14
    DaveAI

    DaveAI

    DaveAI

    A Virtual avatar or a virtual assistant is a virtual salesperson of a brand/company. This human-like avatar mimics a human sales brain and can have two-way interactions with customers in various languages. A virtual avatar makes communication with customers direct and easy. Their use smoothly communicates the values of the company in a specific way, and will convert these visitors into faithful customers. Powered by patent pending Empathetic AI technology, you can build your digital brand...
    Starting Price: $30 per month
  • 15
    WP Configurator

    WP Configurator

    WP Configurator

    The most intuitive way to Customize products with WordPress. Imagine any product, which you can offer your customers, to configure according to their requirement. With WP Configurator Plugin infinite possibilities at your fingertips. The ‘Hyper Personalization’ has arrived; discover the full-featured Product Configurator on WordPress.
    Starting Price: $79
  • 16
    SalesDeck

    SalesDeck

    SalesDeck

    With virtual selling, engaging customers and managing sales teams has never been more challenging. SalesDeck, customer meeting platform, makes it easy to follow sales processes and collaborate with customers during video conference.
    Starting Price: $25/month/user
  • 17
    Gold-Vision CRM

    Gold-Vision CRM

    Esteiro Business Solutions

    Win more customers and increase client satisfaction with Gold-Vision CRM, a customer relationship management (CRM) platform. Gold-Vision CRM modules include marketing, sales, projects, support, and events. Organizations of all sizes are suitable for Gold-Vision CRM. Automatic tracking and synchronization of emails are two of the core features of Gold-Vision CRM. With Gold-Vision CRM, users can use the dashboard to gain valuable customer information for analysis.
    Starting Price: $21.50/month/user
  • 18
    Manavate

    Manavate

    Manavate Ltd

    Manavate is a cloud based management system that makes it infinitely easier for you to run your business. Say goodbye to hours lost on phone calls and emails that too often lead you away from efficiency and towards chaos. Sign up for a free trial and enjoy all the benefits Manavate has to offer.
    Starting Price: $29.00/month/user
  • 19
    Toolyt

    Toolyt

    Toolyt SFA

    Mobile CRM Enabling collaboration within the team, helping Reps to connect efficiently with customers and partners. Drive better decisions by exploring your data. Manage your diskless field sales team, without a single email. Connect, engage, and motivate employees to work efficiently regardless of their role or location. Use the power of Artificial Intelligence and Intelligent Workflows, to recommend best actionable insights in real-time via mobile, through nuggets. Properly manage your...
  • 20
    PROS Pricing
    Get precise, gain control and grow your business with price optimization software built on cutting-edge AI. An effective pricing solution requires tailored recommendations that incorporate your customer’s individual willingness-to-pay balanced with your strategic objectives to ensure an optimal pricing strategy. When you have insight into what buyers value, what they prioritize, and how that changes in a dynamic market, pricing of your goods and services can be optimized to maximize...
  • 21
    Ecosystems

    Ecosystems

    Ecosystems

    Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. Visit our...
  • 22
    Contactability

    Contactability

    Contactability

    Our goal is to streamline your customer aquisition process and grow your bottom line. We own and generate our traffic from some of most powerful insurance domains available including SmartFinancial.com and UnitedStatesInsurance.com. Here’s how it works. We locate high intent insurance customers while they are shopping online. We then ask them to fill out a 35 question application including details about their current coverage and contact information. The consumer information is then screened...
  • 23
    ChannelOnline

    ChannelOnline

    ChannelOnline

    ChannelOnline is a sales-cycle automation solution designed to empower resellers to maximize margins, increase revenues, and increase customer satisfaction. ChannelOnline provides a fast, resourceful, and effective web-based service that automates key business processes and transactions, giving resellers total management control over the complete sales cycle. Focused on enabling IT and CE product resellers and solution providers, the platform enables the creation of quotes and proposals...
  • 24
    Open Pricer

    Open Pricer

    Open Pricer

    This solution is based on our extensive experience gained from working for many years with global market leaders. It will help your teams to improve pricing strategy, build more accurate quotes, optimize price increase campaigns, effectively monitor contracts to retain customers and maximize their lifetime value. Give your sales teams the right tools to reach commercial excellence and build a long-term relationship with your customers. With Open Pricer, they will get insights and guidelines...
  • 25
    Schmitt ProfiTools

    Schmitt ProfiTools

    Schmitt ProfiTools

    Our webstores are created to be a one-stop-shop for your customers. We provide real-time pricing and availability out of your ERP system based on a customer login. Customers will easily find your products using simple drill downs, filtered attributes, and our powerful search engine. Customers can be allowed access to enhanced account information, such as statements and invoices. Our webstores are also fully mobile-optimized and available as an app! The Profit Optimizer™ Suite is a powerful...
    Starting Price: $330.00/month
  • 26
    Talisma CRM
    Productivity tools enable faster and more efficient customer engagements. Building a centralized source of truth increases the effectiveness of responses. With our tools to identify customer characteristics which enable likeliness of products and customers with intention to purchase. Improve the ROI by multi-step omnichannel marketing campaigns. Industry Domain CRM for Banking, Insurance, Mutual Funds and Securities. On-premise, Private and Public Cloud Deployment on your choice.
  • 27
    SalesJunction

    SalesJunction

    SalesJunction

    A system for managing a company’s interactions with current and future customers. CRM involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. SFA includes a contact management system which tracks all contact and follow-up activities with customers. Designers, acrchitects, real estate developers, contractors, agents and brokerage offices. Many others, including nonprofits, online businesses, tech companies and more! Business...
    Starting Price: $10.00/month/user
  • 28
    channelSUITE

    channelSUITE

    Purplewire

    ... and prepare participants for roll-out or cut-over. channelSUITE applications are built upon a customization-friendly architecture to provide opportunities for custom features that meet unique business needs. In some cases, entire custom channel applications can be added to the channelSUITE platform for a new business process.
  • 29
    ChannelNet

    ChannelNet

    ChannelNet

    We have more than 30+ years of expertise in delivering customer-centric strategies that capitalize on existing relationships. The right message, to the right customer, at the right time; adding value with every useful and timely experience. We have a fresh new approach that provides digital marketing automation as a service. For a flat monthly fee, your digital customer-centric communications managed by a team of experts. That is why selecting OneClick is such an easy decision for financial...
  • 30
    Contact & Sales Manager
    Repository of outside organizations including customers, sales prospects, vendors, and other entities. Maintain individual contacts within each entity. Schedule and track all activities related to each contact. Management of all sales opportunities with current customers and prospects. Entity records which are organizations or companies with which some form of communications has been established. Entities can be existing customers, prospective customers, existing vendors, prospective vendors...