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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Talkdesk

    Talkdesk

    Talkdesk

    Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report content
    2 Ratings
    Starting Price: $85 per month
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  • 2
    Weave

    Weave

    Weave

    Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included...
    3 Ratings
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  • 3
    Pipeliner CRM

    Pipeliner CRM

    Pipelinersales Corp.

    Pipeliner CRM is the AI-powered sales management solution designed to put salespeople first, delivering an intuitive, visual, and engaging experience that drives real productivity and rapid adoption for mid-sized, large, and enterprise teams. With comprehensive pipeline management, advanced AI assistance, no-code Automatizer workflows, and embedded business analytics, Pipeliner eliminates complexity while scaling effortlessly—reducing the need for third-party tools and dedicated...
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    740 Ratings
    Starting Price: $65
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  • 4
    Convoso

    Convoso

    Convoso

    ... matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.
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    703 Ratings
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  • 5
    Squaretalk

    Squaretalk

    Squaretalk

    Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call...
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    241 Ratings
    Starting Price: $25/month/user
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  • 6
    Sugar Sell

    Sugar Sell

    SugarCRM

    Sugar Sell is a one of a kind Customer Relationship Manager solutions, with functionality that includes sales-force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM and reporting. Sugar Sell gives individual and teams back the time they need to increase project focus and interacting with customers to create more sales. Join top leading brands and try Sugar Sell today. Sugar Sell gives you what other customer management software solutions wish they could...
    1 Rating
    Starting Price: $40 per user per month
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  • 7
    Kapta

    Kapta

    Kapta

    ... customer inside and out, so you can create more reliable forecasts for them and for you. See the overall structure and culture at your client’s organization, and build detailed profiles for individual key contacts. Understand what your customer is trying to achieve, and the factors that will help or hinder them along the way.
    Starting Price: $1,000 per month
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  • 8
    Spyglaz

    Spyglaz

    Spyglaz

    Get insights on future customer loss ranked by probability of loss, customer value and retention windows – enables early intervention and effective asset retention Get recommendations on specific actions for better customer conversations. Focus your sales resources on those distribution partners that will grow with you in the future. Understand how distribution partners are influencing customer retention, by product line. Focus your upsell and cross-sell efforts on customers that will grow...
    Starting Price: $200 per month
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  • 9
    Wakeupsales CRM

    Wakeupsales CRM

    Wakeupsales

    Wakeupsales CRM is an all-in-one Customer Relationship Management tool to streamline your sales activities, improve your productivity & create powerful customer relationships. In other words, Wakeupsales helps sales folks save time & become more effective by taking care of every-day problems like unorganized database, overlapping assignments, multiple tool handling, manual management of contacts, jumbled up spreadsheets, poor relationships with customers, lesser business visibility or even...
    Starting Price: $9.00/month/user
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  • 10
    Eltropy

    Eltropy

    Eltropy

    Integrate Digital Communication with your existing workflow. Eltropy mirrors the same workflow that customers’ different departments already have in place. We are passionate about automation and provide a wide range of Text Messaging templates that can be scheduled and personalized depending on the use case and recipient. Collections teams can send automated reminders via Text Messaging when loan payments are due. Set it and forget it and include a secure link so that customers can make...
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  • 11
    Qualaroo

    Qualaroo

    ProProfs

    Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel...
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    9 Ratings
    Starting Price: $64/Month 20% off
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  • 12
    Map My Customers

    Map My Customers

    Map My Customers

    The new way to manage your field data and sales team. We are the tool purpose-built for outside sales. Map My Customers increases your field productivity and uncovers team activity — wherever you are. Visualize Sales Opportunities. Easily define and assign territories to your sales reps to - automatically distribute leads and customers from your CRM or spreadsheets. Strategically visualize which of your geographic areas or accounts are performing the best with sales and heat mapping. Target...
    1 Rating
    Starting Price: $50 per month
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  • 13
    camos CPQ
    CPQ software (Configure, Price, Quote) is the digital link between customers and production. Core functions are product configuration (configure), pricing (price) and quote creation (quote). The software is consistently orientated towards the customer’s needs. It selects suitable products for each use case. Rules ensure that the configuration is correct to enable all subsequent processes to start seamlessly. Using a modularised variant system, standardized function modules can be intelligently...
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  • 14
    Qmaze

    Qmaze

    Quadriceps Products

    Qmaze is a powerful and easy-to-use quotation and product configurator Qmaze will create easier, faster and more reliable quotes and orders for you. Qmaze connects your ERP, CRM or development environment with your e-commerce. The possibilities are endless: inside your own organization, on the internet or through a dealer portal. A correct and complete quotation and order with the Qmaze product configurator. Your customers can quickly and easily create a quote and order via the web. You build...
    Starting Price: $200.00/month
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  • 15
    IpSCAPE

    IpSCAPE

    IpSCAPE

    ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams. Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ip...
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  • 16
    Thales Sentinel
    Sentinel Software Monetization solutions combine licensing, protection, and entitlement​​​​​​​ management to drive business growth. Let Sentinel help you extract the most value from your software. Our software solutions help customers generate new revenue streams, improve operational efficiency, increase customer satisfaction, and gain valuable business insights. Based on award-winning technology, Sentinel has a strong global customer base with over 10,000 customers, in 30 industries located...
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  • 17
    Continu

    Continu

    Continu

    Continu is a modern learning management system (LMS) built to streamline training, onboarding, and upskilling in today's dynamic workplace. Designed for flexibility, its AI-powered features and automations enable both in-person and remote learning, ideal for hybrid work environments. Continu supports extended enterprise training, offering consistent learning experiences for employees, customers, and partners. With seamless integrations and a user-friendly interface, it boosts learner...
    Starting Price: Custom
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  • 18
    Woopra

    Woopra

    Appier

    Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform...
    4 Ratings
    Starting Price: $999/month
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  • 19
    QuoteBee.io

    QuoteBee.io

    QuoteBee.io

    Add discounts and taxes per line item and/or add to overall pricing directly while preparing quotes. Configure and group together frequently used products and services with custom fields. Send quotes online for acceptance by your customers and publish changes to it. Save reusable material in the content library and prepare quotes even faster than before. Discuss with your customer while they review quotes online and handle every objection live. Manage unique combinations of products...
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  • 20
    Algonomy

    Algonomy

    Algonomy

    Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle.
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  • 21
    SAP Sales Cloud
    SAP Sales Cloud. Understand your customers, improve sales engagement, and build relationships that last. Deliver exceptional sales experiences Increase revenue and foster advocacy by supporting customer-centric sales engagements with a 360-degree view of every customer and interaction. Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers...
    1 Rating
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  • 22
    Informatica Data as a Service
    Data as a Service, confidently engage with your customers using verified and enriched contact data. Data as a Service (DaaS) helps organizations of all sizes verify and enrich their data so they can confidently engage with their customers. With customer experience and engagement a top focus across all industries, ensure that messages and products make it to their intended targets via postal mail, email, or phone. For Informatica, Data as a Service begins with data that you can rely on. Without...
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  • 23
    Zoovu

    Zoovu

    Zoovu

    Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce...
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  • 24
    Invoca

    Invoca

    Invoca

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down...
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  • 25
    Salesfloor

    Salesfloor

    Salesfloor

    Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver...
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  • 26
    FastDox

    FastDox

    FastDox

    Receive crucial documentation from customers in minutes. They simply upload or take a photo of their sensitive information and send it across securely instantly. Unlimited amount of document uploads of any size. Upload and send documents from anywhere zero hassle. Auto-edge cropping and dynamic document alignment. Stand out from the competition and offer your customers a seamless onboarding experience. With the platform doing the hard work for you, you can focus on delivering outstanding...
    Starting Price: £40 per user
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  • 27
    Success

    Success

    Success

    Success provides all the functions that you need to run successful Proof of Concepts. Collaborate with internal teams and customers without any friction. Make it easy for yourself and your customers to participate in POCs. Be on top of the POCs by getting continuous visibility and clarity. Steer POCs in the right direction before it’s too late. Provide your customers best POC experience. Collaborate with internal teams & customers, all within success. Standardize your POCs across...
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  • 28
    Regal

    Regal

    Regal

    The outbound phone and SMS sales solution is built to drive more conversations so you can hit your growth goals way faster. The key to higher conversion is conversations. Conversations build relationships and that results in a better customer experience, more sales, and ultimately better retention. Treat your customers like royalty or someone else will. Our customers thrive by making branded, event-driven phone sales their competitive advantage. G.O.A.T engagement rates so you start driving...
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  • 29
    ARitize 3D Configurator
    Over the last few months, research has shown that people are willing to pay up to 20% more for customization to truly make the product their own. Overcome inventory wait times and increase the speed to market by showcasing all your product variations online. Increase your online conversion rate by 250% and decrease returns with dynamic 3D/AR, leaving your customers happier with their personalized product. ARitize is a mobile app that lets you and your network see 2D objects as 3D by using...
    Starting Price: $6.67 per model per month
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  • 30
    Levit3d

    Levit3d

    Levit3d

    Improve your sales by increasing customer engagement online/offline with 3D/AR product experiences in AR/VR/mobile/PC devices. Enable businesses, content creators, and marketers to create 3D/AR personalized product experiences blazing fast. Empower your customer to customize products throughout their purchase journey with all kinds of product variants. Get a 4x increase in customer engagement with a next-generation B2B product showcase. Allows B2B businesses to showcase customized products...
    Starting Price: $99 per month
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