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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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154 Products for "customization" with 1 filter applied:

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  • 1
    ReachStream

    ReachStream

    ReachStream

    ...Find qualified prospects, export our datasets and initiate contact. Schedule meetings, optimize your outbound strategy, and create robust campaigns. Take the data-driven approach to accelerate your pipeline and convert valuable customers. Explore new markets and reach new customers globally. Discover interested prospects that fit your ideal buyer profile. Develop data-powered campaigns to generate maximum value and engagements. Source the perfect candidates, find their LinkedIn profiles, job titles and personal contact data. Generate lists of top candidates to incorporate in your campaigns and establish direct communication. ...
    1 Rating
    Starting Price: $99 per month
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  • 2
    erxes

    erxes

    erxes

    We offer a single solution for sales, marketing, and customer service teams, with a focus on the entire customer experience. Our mission is to provide equal opportunities for growth for all types of businesses and help them achieve greater output. Leverage growth marketing and scale your business with Growth Hacking. Convert your prospects into potential customers with Email & SMS Marketing.
    Starting Price: $20/month
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  • 3
    Repfabric

    Repfabric

    Repfabric

    ...In addition to these core functionalities, Repfabric offers features such as account activity and opportunity reviews, sales numbers and trend analysis by manufacturer, and a Nearby feature to find the closest client when a sales call is canceled. The platform is supported by a full-service customer care team and an experienced data team, ensuring a smooth transition for businesses and allowing you to focus on growing your business.
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    60 Ratings
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  • 4
    HubSpot Customer Platform
    ...Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community.
    Starting Price: Free
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  • 5
    Acsellerate

    Acsellerate

    ECI Solutions

    ...Make your data work for you. Our solution makes it easy to unlock the valuable insights that live within your business data. Gain a better understanding of customer trends and sales performance while benefiting from industry-leading reviews and easy-to-understand reporting. Whether you are in the office, at a customer location, or working remotely, our mobile CRM application will help you maximize sales, manage customer relationships, and drive new business opportunities. As a web-based tool, Acsellerate does not need to be installed locally.
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  • 6
    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Ziff Davis Performance Marketing

    Discover your best customer opportunities with full identity illumination. Build deeper relationships through our tech-driven omnichannel customer experiences. Secure your privacy-compliant data. One of the most fundamental challenges marketers face today is customer data integrity. An individual profile may begin as an incomplete picture, and when it’s complete, a profile’s integrity naturally transforms or decays over time.
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  • 7
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. ...
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    153 Ratings
    Starting Price: Free
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  • 8
    Crystal

    Crystal

    Crystal Knows

    Crystal gives you DISC personality insights for your coworkers, candidates, and customers. Personality insights drive better decisions, stronger teams, and more effective conversations. Adapt your emails, phone calls, and meetings for every customer’s unique personality. Identify key personality traits for any job and predict candidate success. Create Playbooks to help your team communicate and collaborate effectively.
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  • 9
    Poggio

    Poggio

    Poggio Labs

    Poggio is an AI-powered platform designed to provide tailored, executive-level points of view (POVs) for every account, enabling go-to-market (GTM) teams—both people and AI agents—to engage smarter and win faster. By transforming manual research into scalable account intelligence, Poggio helps sales teams spend more time solving customer challenges and less time researching. The platform standardizes messaging across all customer-facing roles, aligning everyone to speak the customer’s language and confidently lead with value. Poggio integrates seamlessly with your value frameworks, ensuring consistent use of case studies, battle cards, and sales methodology. Trusted by revenue leaders, the platform accelerates revenue growth by helping teams show up as strategic partners rather than vendors. ...
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  • 10
    SalesFuel

    SalesFuel

    SalesFuel

    SalesFuel leverages critical insights that significantly improve your ability to acquire, develop and retain your best employees and customers. Generate new business with 25+ pre-qualified local media leads every week. Become their trusted digital resource with AdMall's exclusive Digital Audit. Expand marketing budgets with co-op advertising and trade marketing funds. Gain the intelligence to win your next big account with SalesFuel's research and analysis. Know your customer's customer using proprietary AudienceSCAN customer profiles. ...
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  • 11
    BIGDBM

    BIGDBM

    BIGDBM

    ...Unlock significant value in your marketing campaigns, lead generation strategies, and identity verification workflows with our US consumer and B2B datasets. Utilize the self-service BIGDBM Data Market for easy and affordable audience/list generation and custom appends. Identify website visitor traffic using our WeVi product suite of real-time data collection via pixels and real-time identity resolution APIs. Popular products: - Telecom-verified phone numbers>consumers - IP>consumer and IP>company domain linkages - Verified consumer emails - Consumer and B2B intent - Consumer demographics and behavioral affinities - Residential and commercial property owners and contact information - MAID>consumer linkages
    5 Ratings
    Starting Price: 4 to 7 Cents Per Match
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  • 12
    D&B Hoovers

    D&B Hoovers

    Dun & Bradstreet

    ...D&B Hoovers is a sales acceleration solution that provides a faster path from prospect to profitable relationship by leveraging data and analytics. B2B sales professionals can engage faster with customers to grow their business. Access comprehensive intelligence on more than 120 million business records. Deliver intelligence and insight into the tools where your sellers and marketers work every day. Intuitive interface and automated workflow features including triggers, alerts, smart lists and conceptual search. D&B Hoovers combines the world’s largest commercial database from Dun & Bradstreet with sophisticated analytics to deliver a sales intelligence solution packed with insight. ...
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    1,150 Ratings
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  • 13
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot.
    3 Ratings
    Starting Price: $49/month/user
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  • 14
    Bisnode

    Bisnode

    Dun & Bradstreet

    Manage customer touchpoints effectively, measure feedback in real-time, enhance customer experience and gain valuable insights based on smart data and analytics. Our market-leading Risk- and Credit management solutions are tailored to your needs, regardless of whether you are a large multi-market business or a small single-market startup. Remodel your customer relationships throughout the value chain, reduce waste and enhance performance with our Analytics Services – bespoke solutions satisfying your precise needs. ...
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  • 15
    Drift

    Drift

    Drift

    In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms.
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    33 Ratings
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  • 16
    Veeva Link

    Veeva Link

    Veeva Systems

    Veeva Link delivers real-time customer intelligence to enable relevant engagement with key people. Identify and prioritize key people and foster informed, high value interactions. Drive alignment across field teams, channels, and geographies. Keep a pulse of your scientific platform and competitive activity to tailor your strategies. Provides real-time customer intelligence on key people in 12 different therapeutic areas.
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  • 17
    SquadStack

    SquadStack

    SquadStack

    ...Boost your customer experience & reduce RTOs by connecting with your customers over call to confirm COD orders and cancel duplicate ones. Save time and effort by seamlessly setting appointments for your sales team.
    1 Rating
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  • 18
    Pipebooster

    Pipebooster

    Pipebooster

    ...If they didn’t cross the finish line this time around, it might be due to budget, bandwidth, or things out of their control. Receive new leads directly in CRM - along with their new contact information - immediately when your customers change their jobs. Automatically contact new potential customers and use Pipebooster to create warm & timely outreach at scale.
    Starting Price: $39 per month
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  • 19
    Vertical IQ

    Vertical IQ

    Vertical IQ

    Build stronger relationships and sales through actionable, convenient, and focused Industry Intelligence covering more than 97% of the US Economy and Canada. Whether they’re pitching a local brewery or a national biotech, successful sales, marketing, and customer success teams use Vertical IQ to better understand a prospect’s or customer’s business challenges before, during, and after meetings. See for yourself why nearly 60,000 users trust Vertical IQ for their industry research and call preparation needs. Learn more about how Readiness Wins at VerticalIQ.com.
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  • 20
    Enlyft

    Enlyft

    Enlyft

    Enlyft helps B2B companies generate better leads, close more deals, and acquire more customers - faster. Enlyfts AI-driven customer intelligence platform leverages machine learning to profile and predict the buying behavior of millions of companies worldwide, based on technology use, hundreds of business attributes, and real-time buyer intent signals. Increase sales by quickly discovering, prioritizing and engaging with prospects likely to buy your solution.
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  • 21
    Inbox Gold

    Inbox Gold

    Inbox Gold

    Get access to millions of company websites and profiles to identify the businesses that have the problem you solve. Our powerful search engine allows you to narrow it down and find your ideal customers easily and effectively. Business Contacts from millions of Companies including direct dials/emails and social links. We will make it easy for you to close deals by sending you qualified prospects directly to your email inbox. Web Insights allow you to connect your website in seconds and turn anonymous website visitors into paying customers.
    Starting Price: $99 per year
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  • 22
    CloudLead

    CloudLead

    CloudLead

    Harness the true power of outbound by acquiring custom data that’s tailor made for your business. Power your sales and marketing decisions with Cloudlead’s custom data points to better personalize your outreach efforts. Maximize your investment on inbound and/or re-marketing activities with enriched verticals. Whether you’re looking for firmographic, technographic, demographic and lead insights, Cloudlead will add-on the insights you value most.
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  • 23
    Conversica

    Conversica

    Conversica

    Conversational AI solutions from Conversica help enterprise revenue teams attract, acquire and grow customers across the customer lifecycle over Email, SMS, or Website Chat. Today’s prospects and customers expect a response to an inquiry within minutes, not hours. Conversica AI Assistants engage as soon as an inquiry is made and can respond in seconds. Prompt, personalized, and persistent engagement from an AI Assistant helps teams discover more revenue opportunities while increasing workforce capacity, supercharging your revenue teams to perform their best at a fraction of the cost. ...
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  • 24
    Ocean.io

    Ocean.io

    Ocean.io

    ...You can grow your revenue by keeping more customers on board and finding areas for upsell.
    1 Rating
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  • 25
    Amplemarket

    Amplemarket

    Amplemarket

    ...Find the right prospects based on filters like job title, industry, location, Technology stack and many more. Create multiple Customer Profiles and A/B test different target audiences.
    1 Rating
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  • 26
    StartupFlux

    StartupFlux

    StartupFlux

    Custom solutions to help sales & marketing teams improve ROI, increase revenue, & help them do what they do best, more efficiently! Discover, track & connect with your customers, competitors, markets, and prospects to start the discussions and close deals faster. Monitor and analyze your, competitors & your customer's marketing to write, share and engage better.
    Starting Price: Free
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  • 27
    Qualified

    Qualified

    Qualified.com

    ...Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals. Piper is an AI SDR that automates your inbound pipeline generation motion to help you scale. The AI SDR you’ve been waiting for, Piper is ready to join your team today.
    1 Rating
    Starting Price: $3,000
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  • 28
    CIENCE GO Data
    ...This produces: - Up-to-date records (reduces decayed data) - Broad Company / Account data points - Accurate Email Lists (real-world tested) - Actual Phone #’s (confirmed dials) The GO Data platform is built to help you configure audiences easily, creating what is known as an Ideal Customer Profile (ICP) to target. From there, GO Data offers a wide supply of contacts that match your ICP. The key to all B2B marketing lists is starting conversations with your ideal customers. CIENCE GO expertly helps identify the contacts and companies for sales to create customized business lists around.
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    31 Ratings
    Starting Price: $600
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  • 29
    HubSpot Breeze AI
    ...These features are seamlessly integrated throughout HubSpot’s ecosystem, delivering a comprehensive AI-powered solution for customer-facing teams to work smarter and achieve better results.
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  • 30
    Lead411

    Lead411

    Lead411

    ...Fueled with this information, customers can reach out directly from the platform with the built-in sales engagement tool Reach, which allows sales to send email and SMS messaging cadences and keep track of the hottest prospects. Includes a search as you go Chrome extension
    1 Rating
    Starting Price: $99.00/month
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