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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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30 Products for "customer" with 1 filter applied:

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  • 1
    Kademi

    Kademi

    Kademi

    Kademi helps companies turn transactional relationships into long-term valued partnerships by onboarding partners, incentivizing sales growth, and rewarding loyalty. Explore the powerful features behind Kademi’s all-in-one PRM Software that customers use to build highly successful channel partner solutions. Manage the entire lifecycle of partners from onboarding, automating engagement, targeting, and managing data. Tools to incentivize partners to achieve sales targets, calculate payouts...
    Starting Price: $800/month
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  • 2
    Vonage Contact Center
    Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need...
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  • 3
    C2Perform

    C2Perform

    C2Perform

    A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh...
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  • 4
    SmartWinnr

    SmartWinnr

    SmartWinnr

    SmartWinnr is a comprehensive platform that keeps your sales teams up-to-date with product knowledge, guarantees uniform messaging during customer interactions, and increases sales at the same time. We use - Gamified KPIs to boost sales - AI-driven quizzes and regular reinforcements to drive knowledge - Continuous coaching to improve customer interactions
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  • 5
    SAP CPQ
    SAP CPQ (formerly CallidusCloud CPQ): Provide a richer customer experience by empowering your sales team and partners to offer complex product configurations, optimized pricing, and great-looking proposals. With the SAP CPQ solution, you can offer the right product at the right price and time, and accelerate sales through any channel by seamlessly connecting SAP CPQ to any CRM or ERP platform. Help sales reps sell through more channels faster by eliminating order errors, generating proposals...
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  • 6
    Mambo.IO

    Mambo.IO

    Mambo Solutions

    Use Mambo’s flexible gamification platform to build seamless gamified experiences that engage employees and customers. 100% Customizable. 100% Scalable. 100% Tailored to your needs. The platform’s main value propositions are its flexibility and extensibility. While it is one of the few on-premise gamification platforms available, Mambo.IO also offers a hosted solution for companies who don’t want to manage infrastructure or don’t have specific data handling requirements. The platform...
    Starting Price: $0.01/user/month
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  • 7
    SetSail

    SetSail

    SetSail

    Unlock your sales team's potential with the power of machine learning. First, SetSail automatically captures and enriches your customer and activity data so that your team doesn’t have to. We then build a unique machine learning model for your business, which calculates account/deal health using the CRM data and communication sentiment, leveraging the latest natural language processing (NLP) techniques. Our models prioritize objective signals, such as sentiment in customer conversations, over...
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  • 8
    Raydiant

    Raydiant

    Raydiant

    The Raydiant Experience Platform empowers organizations of all sizes deliver a unique, and memorable experience for their customers and employees to enjoy. Our easy-to-use, plug-and-play, cloud-based solution allows our customers to create, manage, and scale experiences across one to thousands of locations anytime, anywhere. Choose from an array of options from plug-and-play digital signage, or interactive kiosk solutions-- to our video conference enabled Virtual Agent for brick...
    Starting Price: $0 per month
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  • 9
    Streamz

    Streamz

    StreamzAI

    Each customer uses and customizes TeamStreamz from a user interface, data management, and business logic. The solution accesses the common infrastructure, a combination of engines and modules to create secure channel solutions. This integration of smart engines and modules, brings together brands, distributors and retail networks on one platform keeping everyone sales-ready at all times. Setup custom roles that align with your organization structure and processes. Define the skills...
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  • 10
    Yapster

    Yapster

    Yapster

    Strengthen team culture through communication, measure engagement and influence across your leadership team, and turn commercial data into team scoreboards. Create one-to-one or group messages across all levels of the organization. Yapster enables customers to create ‘cultures of performance’ in the workplace through its fully integrated mobile communications platform. The Yapster platform includes a ground-breaking KPI gamification feature, which turns customer commercial data into live games...
    Starting Price: Free
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  • 11
    Luster

    Luster

    Luster

    Luster is an AI-powered sales training platform that offers scalable alternatives to traditional role-playing by providing AI-driven practice sessions designed to identify and bridge skill gaps before they affect customer interactions. The platform introduces predictive enablement, allowing sales teams to proactively address training and coaching needs through data-driven approaches. Luster's simulated practice environments offer a safe space for representatives to practice freely, engaging...
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  • 12
    Trivie

    Trivie

    Trivie

    Trivie helps people work more efficiently by empowering them to remember training and critical communications. Through a self-service, AI-powered, and gamified platform training managers and people leaders can quickly and easily increase their team's knowledge retention. With happy customers across safety, compliance, customer success, sales, change management, digital transformation, and many more, Trivie is the quickest, easiest, and most engaging way to help your employees transition from...
    Starting Price: $4.00/month/user
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  • 13
    Hurrah! Leaderboard
    Hurrah! Leaderboards is a fun performance broadcasting software for teams of all kinds. It uses gamification mechanics to boost your teams' motivation and outcomes by providing real-time recognition and metrics. Our leaderboard software connects directly to your CRM or other databases. Make your own leaderboards and start sharing live, fully customized KPIs, communications, and custom media to every team member no matter where they are. Hurrah! puts a spotlight on data to incentivize user...
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  • 14
    Intelisale

    Intelisale

    Intelisale

    Client-centric, cross-platform B2B sales tool runs on any mobile device (smartphone, tablet) or web browser. It enables sales representatives to plan, suggest, organize, make instant orders, and track personal and organizational goals. It speeds up and simplifies the entire order management process – from approving orders and customizing offers to various reporting and customization options. It is created to support both field sales reps and sales reps taking orders behind a desk. Advanced...
    1 Rating
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  • 15
    LevelEleven

    LevelEleven

    LevelEleven

    Drive the behaviors that lead to sales and customer retention with personalized scorecards, real-time TV broadcasts, and data-driven coaching. Foster healthy competition among your team. Sales contests motivate your sales team through gamification that publicly recognizes performance. You’ll maximize productivity and energize your team in a way that provides lasting results. Get your team focused on the behaviors that drive revenue, customer experience, and business results with performance...
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  • 16
    CRM.me

    CRM.me

    RedLotus

    Marketing Automation software helps you nurture prospects and track results. Wonderfully integrated with sales management to help close more deals. Sales Management Software helps you track activities, grow your pipeline, and manage customers. Create beautiful reports that help you make important business decisions. Project Management Software helps your team stay organized, collaborate on tasks, and track progress. Visualize goals and hit milestones. Get things done. Gorgeously designed...
    Starting Price: $35 per user per month
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  • 17
    Bravon

    Bravon

    Bravon

    What is Bravon? Bravon is a cloud solution providing an All-In-One gamification platform improving user journey and experience that you can use in few minutes. Modern digital workplaces require extra effort to communicate and keep everyone connected. Create a single stream of communications that ensures acknowledge and synchronization between everyone. Applying game mechanics to sales or technical tasks to motivate and engage teams or customers, boost performance, increase competition between...
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  • 18
    SparkPlug

    SparkPlug

    SparkPlug

    ... of facilitating an incentive program while keeping your employees happy and motivated. Track sales in real-time and launch sales incentive programs for the store employees who represent your brand. Focus your efforts and boost your income by doing what you do best: crushing sales and delighting customers. 22% higher average ticket at retailers that incentivize their employees with rewards and commissions. Access to personalized sales data, metrics, and trends.
    Starting Price: $199 per month
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  • 19
    UPtick

    UPtick

    Sciolytix

    UPtick enables reps to practice the real-life customer interactions they face. Like playing a video game, reps work their way through challenging scenarios and receive consistent, expert feedback from UPtick’s virtual coach. Challenging, engaging video game-like experience applied to online sales training. Creates an emotional connection to training content that drives repetition. Extensive simulation library, fully customizable to your selling situation. Enable salespeople to practice...
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  • 20
    Zoho CRM
    Zoho CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of a sales. Administrators can monitor missed opportunities and best performing agent users, and also make business-impacting decisions using the sales report function.
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    125 Ratings
    Starting Price: $14.00/month/user
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  • 21
    Ambition

    Ambition

    Ambition

    The #1 sales performance software, Ambition transforms sales teams into powerful revenue engines. From coaching and analytics to TVs and contests, our tools make it easy for sales leaders to draw smart insights from data, and to create a culture of success on the sales floor — so that every rep can drive revenue in a measurable, meaningful way. Manage and measure what matters across multiple roles or segments. Ambition delivers visibility and insights to managers while also empowering reps...
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  • 22
    Bunchball Nitro

    Bunchball Nitro

    BI WORLDWIDE

    Bunchball Nitro: Enterprise-level gamification. One of the easiest and most effective ways to change employee behavior. Tap into the power of gamification to engage your audience - employees, sales teams, channel partners and customers - with BI WORLDWIDE's Bunchball Nitro, the leading enterprise gamification platform. Bunchball Nitro is a cloud-based platform, is specifically designed to help enterprise-level organizations tap into the power of gamification by taking game techniques we know...
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  • 23
    Velocify

    Velocify

    ICE Mortgage Technology

    ... will instantly become a powerful sales prospecting, closing, and reporting engine. Are you ready to increase your lead conversion rates by up to 400%? Retrieve mortgage leads from over 1,400 integrated lead sources, automatically distribute new leads and reassign unworked leads, prioritize all sales communications, and create customized sales workflows so all leads are acted upon. Respond faster to high-priority leads, sell smarter, and close more loans.
    Starting Price: $60 per user per month
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  • 24
    Spinify

    Spinify

    Spinify Pty Ltd

    Spinify makes hitting sales goals exciting. Our sales gamification platform turns KPIs into live competitions, instant recognition, and rewards that keep teams motivated and performing at their best. Real-time leaderboards show exactly where everyone stands. Automated celebrations, badges, and prizes keep momentum high—no extra work required. Fully customize challenges to match your goals. Use AI coaching to give reps the insights they need to improve faster and win more. Boost...
    Starting Price: $6/month/user
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  • 25
    Master-O

    Master-O

    InspireOne Technologies

    ... enablement content at scale and customize enablement workflows for different roles. Fix the biggest missing piece of the sales training puzzle! Make managers believe in their influence to improve sales productivity through actionable microlearning inputs during morning huddles, weekly reviews, performance conversations and more.
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  • 26
    Compass

    Compass

    Xoxoday

    Compass by Xoxoday is an AI-powered sales commission and incentive management platform designed to help companies convert their cost of sales into a revenue driver. It centralizes sales and incentive data from over 85 integrations including CRM, ERP, and payroll systems, ensuring accuracy and consistency. The platform automates commission calculations and compliance tasks to reduce manual effort and errors. Compass features gamification tools to keep sales reps motivated and engaged...
    5 Ratings
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  • 27
    Aspirly

    Aspirly

    Aspirly

    Your all-in-one platform for employee engagement and performance management. Maximize your team’s productivity while working remotely A 360-degree platform that leverages the power of gamification to BOOST your team’s motivation & performance – in sales, development, customer support, and management. Boost team culture by adding friendly competition and show users how they compare to their peers. This will help you boost employee motivation to perform, learn, and build new habits. Set goals...
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  • 28
    CloudApps

    CloudApps

    CloudApps

    Helping businesses increase sales results by providing sales leaders with deep insight into deal health, giving them the tools to drive every rep to quota and taking forecast accuracy to unprecedented new heights. Thanks to The CloudApps sales effectiveness and accuracy platform, our customers are increasing win rate by 20%, average deal size by 19% and achieving forecast accuracy of over 95%. How? By using AI and behavioral science to track & promote the right sales behaviors at the right time...
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  • 29
    ENDVR

    ENDVR

    ENDVR

    ENDVR’s platform empowers brands to elevate in-store experiences, educate sales associates, and incentivize them to sell more, giving brands exactly what they need to acquire customers and take full advantage of their most important sales channel. Brands are missing out on the opportunity to outperform competitors by building stronger relationships with retail sales associates. Incentivize your front-line sales team with automated sales incentives, fast approval processes, and real-time sales...
    Starting Price: Free
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  • 30
    Engagedly

    Engagedly

    Engagedly Inc

    ...+ customers worldwide, empowering high performance organizations through people + strategy alignment.
    Starting Price: $8.33 / month / user
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