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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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27 Products for "customer" with 1 filter applied:

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  • 1
    Level 6

    Level 6

    Level 6

    Level 6 is North America’s leader in agile, end-to-end solutions for channel sales incentives, employee rewards and customer rebates. We take the best features of a traditional incentive agency, combine those with the enterprise capabilities of high-tech SaaS firms, and include unlimited customization and enhancements to provide a one-stop shop for everything needed to support a world-class sales incentive program for your channel partners. Level 6 has been a leader in fully-managed incentive...
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    34 Ratings
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  • 2
    Repfabric

    Repfabric

    Repfabric

    Repfabric is a customer relationship management (CRM) software designed specifically for multi-line sales teams (i.e. reps, distributors, wholesalers, dealers, and manufacturers). It streamlines and simplifies the sales process by providing deep integration with email, contacts, calendars, and deal tracking. The platform enables users to track commissions from CRM to sale, make updates directly from mobile devices, and document sales calls using voice-to-text features. In addition...
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    60 Ratings
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  • 3
    incentX

    incentX

    incentX

    ... strategies. Streamlined operations mean fewer mistakes and a unified approach across all departments. And when it comes to customer interactions, incentX ensures they're meaningful, fostering stronger relationships. Choose incentX and experience a smarter way to manage incentives.
    4 Ratings
    Starting Price: $65 per user per month
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  • 4
    OneHash CRM

    OneHash CRM

    OneHash Inc.

    .... Customer focused CRM module to grow your business numbers. Cross Channel Interactions. Integrate all your customer interaction under a single head to give seamless and effortless, high-quality customer experiences. Unify information received from mails and calls into CRM Leads. All this with intuitive in-built system. Cut down your cost incurred on manual assignment of leads and automatically assign leads using logical sequencing. Time saved to focus on your customer needs and opportunity building.
    3 Ratings
    Starting Price: $99 for 10 users per month
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  • 5
    SmartWinnr

    SmartWinnr

    SmartWinnr

    SmartWinnr is a comprehensive platform that keeps your sales teams up-to-date with product knowledge, guarantees uniform messaging during customer interactions, and increases sales at the same time. We use - Gamified KPIs to boost sales - AI-driven quizzes and regular reinforcements to drive knowledge - Continuous coaching to improve customer interactions
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  • 6
    Axtria SalesIQ
    Axtria SalesIQ™ is the leading sales planning and operations solution for the global life sciences industry that enables effective and motivated sales teams resulting in higher commercial success. With the sales rep role continually evolving to meet the demands of a complex commercial model, Axtria SalesIQTM empowers them to make intelligent decisions and reach the right customers at the right time with flexibility and agility. Seamlessly convert brand strategy into concrete sales plans through...
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  • 7
    HRSoft Compensation Management
    ..., and auditable process. Primary features include automated worksheets and budgets, salary merit and bonus calculations, global pay requirements, custom reporting and allocation, HRIS integration, and more.
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  • 8
    Hinda Incentives

    Hinda Incentives

    Hinda Incentives

    Create an engagement program that customers and employees love. When you recognize and reward them, you create a sustainable competitive advantage. Engage, inspire, and reward the people who matter. Human behavior is complex. Hinda knows inspiring people to change behaviors requires the right combination of communications, training, measurement, progress reporting, and rewards. Our programs help clients engage participants to change and grow. Along with our partner network, we can develop...
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  • 9
    SparkPlug

    SparkPlug

    SparkPlug

    ... of facilitating an incentive program while keeping your employees happy and motivated. Track sales in real-time and launch sales incentive programs for the store employees who represent your brand. Focus your efforts and boost your income by doing what you do best: crushing sales and delighting customers. 22% higher average ticket at retailers that incentivize their employees with rewards and commissions. Access to personalized sales data, metrics, and trends.
    Starting Price: $199 per month
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  • 10
    ZenCentiv

    ZenCentiv

    ZenCentiv

    Instead of using outdated spreadsheets or other ineffective systems, tap into a truly automated solution to design your custom plan. Our product is built by sales compensation professionals, who scaled and implemented ICM solutions at enterprise-level companies. With decades of experience our teams designed a highly robust system that is easier to use, provides meaningful reporting from day one and can scale to thousands plan participants. When using ZenCentiv you can expect us to be with you...
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  • 11
    NetCommissions

    NetCommissions

    NetCommissions

    ... Performance Management Solutions. We have a proven track record of developing and delivering innovative solutions that deliver not only timely and accurate payments, but also provide customers with the industry's most integrated, comprehensive, and motivating web-based Sales Incentive and Commission Management Software solutions. NetCommissions is delivered as a Software as a Service, we like to say the accent is on Service.
    Starting Price: $65 per month
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  • 12
    Visualbonus

    Visualbonus

    Visualbonus

    The easiest production tracking & compensation app for captive agents. We make it easy for captive agents to compensate and inspire their sales teams to sell more. VisualBonus allows agents to build and edit their own commission plans without needing to contact customer service. They can simply log in, edit, assign and carry on to the next item on the agenda. The paychecks page allows team members to see exactly what they need to sell in order to achieve the goals that the agent has set...
    Starting Price: $195 per month
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  • 13
    IMA360

    IMA360

    IMA360

    IMA360 is a Profit Optimization Platform with end-to-end solutions for Pricing, Rebates, Promotions, Ship & Debit, Sales Commissions, Royalty, Profitability Analysis and Optimization. When used these solutions together it can give real-time visibility into deal-specific profitability at the time of quote to a customer or during contract negotiations. All teams can maintain visibility of the same data points to ensure clarity and efficiency. IMA360 takes time to understand the company data...
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  • 14
    IntelliRADAR

    IntelliRADAR

    Herald Logic

    .... A comprehensive delivery model that encompasses Platform, Infrastructure, Processing and Reporting. Launch variable sales compensation programs, set up complex sales hierarchies, customize lifecycle workflows and reward differentially through varied payout cycles. Paradigm shift from the ‘License + Implementation + AMC + Change Requests’ model to a fully cost-hedged, subscription pricing linked to business volumes
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  • 15
    inLOGIC

    inLOGIC

    inLOGIC.ca

    We have the best-in-class compensation software program with the lowest Total Cost of Ownership in the market today. We empower our customers by offering the robustness and configuration capabilities you typically see in enterprise Sales Performance Management systems without huge upfront capital, internal resource demands, and ongoing costs. Adapting to new software isn’t always as easy as it sounds. We have created various learning resources that can accelerate your learning curve. Ongoing...
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  • 16
    Compport

    Compport

    Compport

    Compport is a one-stop integrated SaaS solution to manage all your compensation plans namely candidate offers, annual/adhoc salary review, bonus/incentive, sales incentive plans (customized to clients need), long term incentive plans, Rewards and recognition schemes and salary structuring. It is a unique 100% modular solution that enable users to design single/multiple compensation plans with 100% flexibility, compare, and assess the impact and budget upfront, launch it to the line...
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  • 17
    Performio

    Performio

    Performio

    ... once a month or millions of records that require daily calculations, we can handle it all - and have happy customers to back it up. Behind our beautiful user interface lies all the power you need. ASC606 reporting, multi-currency, retroactivity, you name it, we’ve got it. We take the complexity out of complex commission plans. Automate your sales commission calculations. Communicate sales comp in an instant. Gain actionable insights from having all your sales compensation data in one place.
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  • 18
    Compass

    Compass

    Xoxoday

    Compass by Xoxoday is an AI-powered sales commission and incentive management platform designed to help companies convert their cost of sales into a revenue driver. It centralizes sales and incentive data from over 85 integrations including CRM, ERP, and payroll systems, ensuring accuracy and consistency. The platform automates commission calculations and compliance tasks to reduce manual effort and errors. Compass features gamification tools to keep sales reps motivated and engaged...
    5 Ratings
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  • 19
    Xactly Insights
    ... a number of industries. Sales, sales operations, and finance teams can all leverage this data to make accurate and timely business decisions. Leverage AI/ML to predict sales rep attrition and proactively take measures to address before it happens. Compare plan design and performance against industry peers with advanced filter settings that allow customers to slice and dice sales and business data to configure advanced metrics and reports that support a wide array of sales performance business needs.
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  • 20
    Xactly Commission Expense Accounting
    A complete commissions expense management solution that ensures compliance with the latest ASC 606/IFRS 15 standards. Automate true-up changes due to any contract event, whether a contract adjustment, shift in employee status, or customer churn. Impairments are triggered automatically for any changes, including start dates or changes in the benefit period. Gain a holistic view of the complete lifecycle of your commission expenses with a library of pre-built and automated reports and dashboards...
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  • 21
    ElevateHQ

    ElevateHQ

    ElevateHQ

    Sales commission software for modern sales teams. Design and automate any commission plan. Easy-to-use sales incentive plan designer that lets you automate any sales commission structure under the sun. Welcome to the world of transparent sales commission plans that stay updated with real-time sync. Custom fields in your CRM? No problem. Complex commission workflow with multiple logical conditions? Walk in the park. All courtesy of the intuitive sales incentive plan designer at your service...
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  • 22
    Qobra

    Qobra

    Qobra

    ... structures, and integrates natively with your CRM and data warehouse systems for seamless data flow. Qobra also provides audit trails, validation workflows, and actionable analytics so finance and revenue leaders can prevent over-payment, model scenarios and optimise their go-to-market strategy. Customers report up to 15-20% increase in sales performance and a dramatic reduction in commission-processing time. Choose Qobra to align your GTM teams on one platform, ensure payouts are accurate and timely.
    Starting Price: $29/month/user
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  • 23
    Visdum

    Visdum

    Visdum

    ... earning potential. With just a few clicks, integrate any data source, while maintaining data integrity. Auto-sync data with real-time sync or customize a schedule. Ditch downloading endless reports, get all your data in one single place in real time. Save hundreds of hours as your data gets automatically synced to your ERP or CRM, ensuring data hygiene. System-notified reminders to ensure that your commission structures stay up-to-date.
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  • 24
    Onbe

    Onbe

    Onbe

    Onbe is the corporate payout gateway that manages and modernizes engaging, customizable consumer and workforce payments. Transform payments from a cost center to a profit center with payment solutions designed to reduce administrative expenses and maximize revenue. From driving spend-back to winning back exiting customers, you'll unlock opportunities to optimize your program. Meet your recipients where they are - anywhere in the world. We provide the platform, expertise, and tools to help you...
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  • 25
    Amalia

    Amalia

    Amalia

    Amalia is a compensation management software designed to streamline sales compensation processes for finance, human resources, and operations teams. The platform offers an intuitive user experience, empowering admin teams with autonomy to create and customize complex compensation plans using a user-friendly plan designer. Sales representatives benefit from a seamless interface available in multiple languages, including English, French, German, Spanish, Italian, and Portuguese. Amalia's agile...
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  • 26
    Model N

    Model N

    Model N

    ... allows customers to easily configure and quote complex products, quickly come to terms on complicated contracts, have more accurate and timely channel data ensuring visibility into channels, and efficiently manage incentive programs avoiding overpayments. Model N Rebate Management helps you better engage your channels to improve and optimize revenue.
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  • 27
    QuotaPath

    QuotaPath

    QuotaPath

    QuotaPath automates the commission process, building accountability and ownership for revenue teams as they manage and track variable pay. Teams that use QuotaPath gain visibility into commissions and forecasted earnings and see an increase in revenue and quota attainment, as a result. Sync your deal data and immediately feed accurate earnings calculations in the tool. QuotaPath is the only commission tracking software built for all of Sales, Finance, and RevOps. We’re automating...
    Starting Price: $15 per user per month
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