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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 2
    Zebrafi

    Zebrafi

    Zebrafi

    Give your sales team and prospects the benefit of a guided selling journey. Each Zebra module is part of an overall strategy to guide your team to the prospects and customers where your solution delivers the most value. Zebra Scoring is a unique way to qualify opportunities upfront and throughout the sales cycle. Are requests for resources such as solution and demonstration experts, access to R&D, sales and executive management based on a measurable prioritization process? Do your Vo...
    1 Rating
    Starting Price: $2500/month
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  • 3
    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
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  • 4
    SaleSphere

    SaleSphere

    mVISE AG

    With the fully integrated Sales Enablement Platform from SaleSphere, sales reps systematically prepare for their interactions with customers and prospects. All relevant customer and product information is available anytime, anywhere, even offline. Customer meetings can be conducted more effectively and business deals can be concluded more quickly. Products and services can be experienced by your customers through innovative and dynamic presentations. Sales staff provide interactive advice...
    Starting Price: $35 per user per month
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  • 5
    Book Like A Boss

    Book Like A Boss

    Book Like A Boss, LLC

    Book Like A Boss is the first landing page builder optimized for bookings. Things our "competitors" don't have include: 1) Full customized Booking Pages which include features no one else has including FAQs, Testimonials, About Info, Gallery View and more! 2) Brand Integrity - Your Logo, colors and fonts through all your team members pages. 3) The Ability to allow team members to collect payments to their accounts. Integrates with your existing calendars, connects with Stripe...
    1 Rating
    Starting Price: $9.00/month/user
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  • 6
    Nudge Coach

    Nudge Coach

    Nudge Coach

    We help coaches, consultants, creators and influencers launch a customized coaching app for their clients in less time without coding or breaking the bank. Nudge is the easiest way to launch your online coaching program in a customizable mobile app. No coding, just coaching. Built to make online coaching easier, more effective and more scalable, Nudge Coach makes it easy to customize a coaching app for your clients. Make staying on track easier for your clients by building simple forms...
    2 Ratings
    Starting Price: $60 per month
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  • 7
    Vymo

    Vymo

    Vymo

    Capture rich contextual data from sales activities automatically, so your teams can focus on customer interactions. Learn from the best performers in your own organization and abstract best behaviors to coach the rest. Predict ‘next best actions’ in the moment so your sales people can get management support to close more deals. Vymo is a team of people who are passionate about transforming the global sales engagement landscape. What our founders set out to build in 2013, has grown...
    Starting Price: $10 per month
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  • 8
    Sharpsell.ai

    Sharpsell.ai

    Sharpsell.ai

    Sharpsell.ai’s sales playbook automation platform helps large sales teams to scale deal-winning behavior with dynamic product illustrations, real-time learning, and personalized content. Arm your sales team with dynamic sales pitches, ready reckoners, and personalized content. Just-in-time learning helps sellers engage and convince customers across different stages of the sales cycle. Sales pitches tailored to every customer persona. Ready reckoners with product insights at your fingertips...
    Starting Price: Free
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  • 9
    Kixie PowerCall & SMS
    Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared...
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    13 Ratings
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  • 10
    Gong

    Gong

    Gong.io

    Gong is a leading revenue intelligence platform designed to help businesses drive predictable growth by capturing every customer interaction and turning these insights into actionable decisions. With features like Gong Forecast, Gong Engage, and Gong AI, the platform empowers teams to optimize their sales process, improve forecast accuracy, and enhance customer engagement. It integrates seamlessly with your existing tech stack, providing real-time data and analysis to fuel better decision...
    4 Ratings
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  • 11
    Mediafly

    Mediafly

    Mediafly

    ... from any of the individual solutions or combine as many as you need to succeed. Watch as our proprietary Energy Score, customized for you, analyzes and predicts outcomes. Know exactly where to inspect and dedicate resources so your team is focused on the fastest proven path to predictable revenue growth.
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  • 12
    ClearSlide

    ClearSlide

    Bigtincan

    Sales Enablement that Closes Deals. The most complete sales engagement platform for content, communications, and sales intelligence to make every buyer interaction count. Organize recommended content and team collections to ensure discoverability – making it easy to assemble and personalize content that is always up to date. Make every customer interaction matter — online, email, mobile, screen share and in-person communications made easy. Unprecedented visibility into every customer...
    3 Ratings
    Starting Price: $35.00 per user per month
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  • 13
    Ring.io

    Ring.io

    Ring.io

    The sales telephony platform that will turbo-boost your team results. Ring.io’s dialer helps sales teams make more calls, set more meetings, and close more deals. Unleash your reps’ full potential by automating their phone prospecting tasks. Easily route incoming calls to the most appropriate person in your team, using data from your CRM, no matter the call volume. Never drop a warm lead or valuable customer. Increase call connections, improve rep performance, and optimize every dial for better...
    Starting Price: $69/user/month
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  • 14
    Intelisale

    Intelisale

    Intelisale

    Client-centric, cross-platform B2B sales tool runs on any mobile device (smartphone, tablet) or web browser. It enables sales representatives to plan, suggest, organize, make instant orders, and track personal and organizational goals. It speeds up and simplifies the entire order management process – from approving orders and customizing offers to various reporting and customization options. It is created to support both field sales reps and sales reps taking orders behind a desk. Advanced...
    1 Rating
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  • 15
    Pathlight

    Pathlight

    Pathlight

    In just a few steps, you can empower dozens, hundreds, or even thousands of teammates to move faster and hit their goals. We integrate seamlessly with Salesforce, Zendesk, Outreach, Stella Connect, and many other applications. Leverage dozens of templates or create your own custom goals with Pathlight's powerful metric creation workflows. Because Pathlight intelligently builds your org chart, you can roll out your goals in minutes. In every office, in every country, get everyone managing...
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  • 16
    Spinify

    Spinify

    Spinify Pty Ltd

    Spinify makes hitting sales goals exciting. Our sales gamification platform turns KPIs into live competitions, instant recognition, and rewards that keep teams motivated and performing at their best. Real-time leaderboards show exactly where everyone stands. Automated celebrations, badges, and prizes keep momentum high—no extra work required. Fully customize challenges to match your goals. Use AI coaching to give reps the insights they need to improve faster and win more. Boost...
    Starting Price: $6/month/user
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  • 17
    Showpad

    Showpad

    Showpad

    ... showrooms, to enable more engaging in-person conversations. Plus, sellers can easily collaborate with decision-makers through comments and uploads in a Shared Space—a convenient and customized microsite that helps speed up the sales cycle. Scale the winning behaviors of top sellers with Showpad Coach to deliver the onboarding, training, and coaching your team needs to become trusted advisors and exceed targets.
    1 Rating
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  • 18
    Bigtincan

    Bigtincan

    Bigtincan

    Bigtincan’s sales enablement platform helps organizations grow customer engagements into long-term valued relationships via four pillars of sales enablement: sales content management, sales training and coaching, document automation, and internal communications. Designed in collaboration with Apple, our device-agnostic platform offers users a beautiful, intuitive UI that can be fully personalized to your brand and the way your teams work. Our UI is mirrored across desktop and mobile, making...
    Starting Price: $39.50 per user per month
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  • 19
    Awarathon

    Awarathon

    Awarathon

    ... is power-packed with a bunch of unique and exciting features like - Advanced AI, Robust reporting, an In-app feedback system, Competency mapping, Interactive gamification, Sales performance integration, to Customer support, and many more.
    Starting Price: $10.00
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  • 20
    Numerik

    Numerik

    Numerik

    Struggling to meet ambitious sales targets? Numerik is the roadmap and rocket fuel that drives teams to smash through goals. We consolidate all sales capabilities so your reps have the data-driven insights and real-time visibility needed to excel in one intuitive mobile platform. By syncing live with your CRM, Numerik offers an engaging way to capture customer interactions while delivering up-to-the-second metrics and forecasts to inform strategic decisions. With in-the-moment coaching...
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  • 21
    BAM!

    BAM!

    Pop Art, Inc.

    BAM! helps manufacturers increase the engagement and effectiveness of their dealers and distributors while eliminating marketing inefficiencies and chaos. BAM! is designed to efficiently deliver content to a network of any size over any area through a web-based DAM that works as a single source of truth. Users can access current content on demand via a cross-platform mobile app, wherever they are - even offline. With the ability to manage any number of user groups with total...
    3 Ratings
    Starting Price: $100/month
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