Best MSP Software - Page 4
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AI Autopilot
AI Autopilot
AI Autopilot is an advanced agentic AI automation platform designed specifically for MSPs to streamline IT operations with intelligent automation. It provides specialized AI agents that handle ticket triage, prioritization, routing, escalation, and SLA monitoring with MSP-grade accuracy. The system integrates natively with major PSA, RMM, documentation, and automation tools like ConnectWise, Autotask, Ninja RMM, IT Glue, Liongard, and Rewst. By automating repetitive tasks, AI Autopilot helps MSPs resolve tickets faster, reduce labor costs, and deliver 24/7 support coverage. Users can even enable ticket creation directly from Microsoft Teams and Slack for a frictionless support experience. With upcoming integrations like MCP, CrewAI, LangChain, and deep RPA orchestration, the platform continues to evolve into a next-generation multi-agent AI infrastructure for MSPs.Starting Price: $99/month -
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mspStack
mspStack
mspStack offers complete white label solutions and comprehensive support to help telcos, healthcare, and managed service providers (MSP) quickly and easily deliver cloud services to customers and stay ahead of the curve. mspStack's offerings include mspFlexx (turnkey cloud services) and mspEngine (service delivery solution).Starting Price: $0.10 -
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Kaseya VSA
Kaseya
Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s IT Management solution increases IT teams’ efficiency by providing seamless workflows across tools, drives improved service delivery and business productivity See for yourself why thousands of IT departments use Kaseya VSA IT Management software to centrally manage and automate all of IT. You ought to be able to deliver more value with less service delivery costs. Kaseya VSA provides IT departments with the IT Management tools they need to proactively manage their systems from a unified platform. -
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Infraon IMS
Infraon
A complete Unified Infrastructure Monitoring Suite for IT, Networking and IoT devices powered by AI. Powered by AI, Infraon IMS offers you a platform that provides precision monitoring, detailed insight and rapid troubleshooting for heterogeneous IT Infrastructure across enterprises of all sizes. Gaining real time reports and alerts on application and network performance on a single platform enables teams to collaboratively troubleshoot performance issues and proactively ensure top-notch service quality. Change from manual to automatic and simplify your IT tasks to skillfully manage all devices across multiple data centers from a single location. Equip IT workforce to seamlessly troubleshoot issues and ensure service excellence anytime and anyplace. Download, baseline and actively track any configuration changes in your network devices with color-code highlights, instant notifications and approval settings.Starting Price: $10 per month -
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Spiceworks MSP
Spiceworks
With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course! -
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Halcyon
Fortra
Halcyon’s multi-platform solutions reduce the complexity of managing critical IT systems, core applications, and business processes running on IBM Power Systems hardware. Our mobile apps have been designed for IT support staff to remotely manage their vital IT systems. They provide a dashboard of alerts in a single view, so issues can be quickly resolved via smartphone or tablet. Halcyon has also developed an extensive library of rule-based templates to help you monitor critical business applications, including ERP and HA solutions. Our out-of-the-box templates help you get up and running in minutes and can be tailored to suit the requirements of your organization. -
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Trend Micro Worry-Free
Trend Micro
Shield against ransomware with complete user protection designed for small business. Since users are your biggest weakness when it comes to security, it’s important that you stop threats from getting to them. Worry-Free Advanced protects email, web, and file sharing and filters URLs by blocking access to inappropriate websites. Spam is blocked and phishing and social engineering attacks are staved off, so your employees don’t have to worry about security problems and can focus on their work. Worry-Free Advanced is easy to install and simple to use. Since it’s designed specifically for small businesses, it requires no IT expertise. Centralized visibility and control is provided so you can see what’s going on in your business, and it provides complete protection with limited impact on performance. -
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Fiabee
Tuso Technologies
Launch the Fiabee Value Added Service under your own brand to attract and retain your customers. Offer our service as if it were yours. Granular control over the content and permissions granted to users across all of their mobile and desktop devices, enabling secure mobile collaboration on the go. Extend the platform by integrating with other cloud processes, and empower your developer community by developing applications integrated with the Fiabee platform. Fiabee can be provided as Software-as-a-Service (SaaS) through Amazon Web Services (AWS) or it can be implemented in the operator's own cloud. Fiabee is a new value-added service. It can generate a new source of income for Telecom Operators and Service Providers by providing very effective mobile collaboration solutions in the cloud, and at a much lower cost of implementing Hardware and Software in-house. The "revenue sharing" and "pay as you go" models make launching the service fast and with very low risk. -
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N-able MSP Manager
N-able
You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. Access all of your customer knowledge from one IT service management system. Make life convenient for your customers with your own brandable customer portal. Keep on top of your business’ health with crystal-clear dashboards and reports. Solve issues fast while onsite with our MSP Manager mobile app. Simplify logistics with easy and quick scheduling. Capture the essentials with quick ticketing that lets you get back to work. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. -
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Azure Lighthouse
Microsoft
Azure Lighthouse provides capabilities for cross-customer management at scale, letting partners differentiate services based on greater efficiency and automation. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. Reduce manual operational tasks and scale customer management by using cross-customer management features. Maximize visibility into customers’ environments from your own environment. Simplify engagement processes, such as onboarding, through automated workflows. Let your customers view and manage across partners from a single control plane, with precise and granular access. Build their trust by providing transparency and audibility into your activities. -
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Dark Web ID
IDAgent, a Kaseya company
Get More Sales. Streamline Your Costs. Differentiate Your MSP. ID Agent helps your MSP sell your security stack to new and current customers by empowering you with real-time dark web search results (creating urgency), complete with sales & marketing-ready resources and coaching, so you can see profits within 30 days or less. Your Customers are often only concerned about their network passwords being exposed and are not really thinking about the breached 3rd party websites and applications that store their usernames and passwords. With three former CEOs of MSPs on staff, more Managed Service Providers globally rely on ID Agent than any other monitoring software to provide actionable cybersecurity threat intelligence. We have (literally) been in your shoes before, know what challenges and objections you face, and how to overcome them.Starting Price: $300 per month -
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Datto Endpoint Backup
Datto, a Kaseya company
Datto Endpoint Backup is designed for MSPs to protect their clients’ Windows servers, virtual machines (VMs), cloud instances, desktops, and laptops from downtime and data loss. Designed to maximize MSPs’ profits, it enables quick recovery of entire systems and data if downtime or cyberattacks occur. Although implementing backup for every Windows endpoint is paramount for any organization, it should not break the bank for either MSPs or their clients. Now you can back up all Windows systems, in primary data centers, at remote or distributed locations, in VMs, in any cloud, in the offices, or with remote employees, and leave no workload behind. At Datto, we set out with a vision many years ago to create a world where data loss and downtime are nonexistent and where backup is a necessity, not a luxury. Datto Endpoint Backup enables MSPs to provide reliable and cost-effective backup services for all Windows endpoints, ensuring profitability for MSPs and affordability for clients. -
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Deepwatch
Deepwatch
Advanced managed detection and response to secure the distributed enterprise. Expert guided security operations for early detection and automated response to mitigate risk across the enterprise. Preemptively detect malicious activity and respond to active threats before the endpoint is compromised. Efficiently discover and remediate critical threats and vulnerabilities across the enterprise. Extensive experience across our team has led us to an important realization too often overlooked: each organization has unique aspects and requirements for its cyber solutions. No team is exactly the same and your threats aren’t either. We developed the Squad Delivery Model to foster collaborative, high touch, tailored services that meet your specific needs and requirements. -
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Atria
Atria
Growth isn’t guaranteed. That’s why we created Atria, the unified Active Directory, Workspace, and Microsoft 365 management portal that helps managed services providers like you scale more successfully. Atria gives you the solutions you need to automate and standardize service delivery, reducing helpdesk tickets and escalations dramatically improving operational efficiency. Whether you need to streamline service tickets and tasks, supercharge your helpdesk, or empower customers with self-service, Atria can help—and save you measurable time and money you’ll start realizing in no time. With over 20 years in the managed services industry, Atria is specifically designed to help your business grow. Most Helpdesk tools are either ticketing systems – capture info and then do the job, or Workflow – move the job around teams. Only Atria takes the actual tasks you do from user provisioning to license purchasing and streamlines them. -
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AdaptiveCloud
AdaptiveCloud
AdaptiveCloud™ is a cloud platform designed by IP Pathways, a leading North American IT service provider. We know the struggles managed service providers face when it’s time to help their clients navigate the cloud and leverage it for growth, and we’re here to help you conquer them. When you become a channel partner, we don’t just give you the tools, we give you the support and resources you need to offer your clients a complete cloud solution. With migration to the cloud being widely adopted in 2022, and the IT talent and hardware shortage, there has never a better time to become a partner and expand your services. You can provide a holistic solution to manage cloud infrastructure, data protection strategies, as well as manage all IT assets for your customers using AdaptiveCloud.™ Everything runs on AdaptiveCloud.™ You hold the keys. You can spin up or down resources as needed. Or you can partner with us and we can manage it for you. The best part is, you get to decide. -
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Asigra Tigris Backup
Asigra
Asigra Tigris protects your backups from today’s new breed of attacks, improving your odds of data recovery while being easier to manage than traditional backup software. With a unique network-based data security architecture, Asigra provides inline advanced antimalware, encryption, authentication, and obfuscation features to do what traditional backup software can’t do. Protect your backup data from determined attackers so you avoid paying ransoms. Asigra deploys to the network quickly, without requiring endpoint agents, enabling smoother updates, reduced administration, and a minimized security footprint. Whether you are recovering last night's file for a user or your entire data center, you can be confident that your restores will succeed with advanced recovery capabilities. Incremental forever lets you restore backups from any point in time. Autonomic healing repairs corrupted backups automatically. -
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ContraForce
ContraForce
With ContraForce, orchestrate multi-tenant investigation workflows, automate security incident remediation, and deliver your own managed security service excellence. Keep costs low with scalable pricing and performance high with a platform architected for your operational needs. Bring velocity and scale to your existing Microsoft security stack with optimal workflows, built-in security engineering content, and enhanced multi-tenancy. Response automation that adapts to business context to enable defense for customers from endpoint to cloud, with no scripting, agents, or coding needed. One place to manage multiple Microsoft Defender and Sentinel customer tenants while managing Incidents and cases from other XDR, SIEM, and ticketing tools. You'll see your security alerts and data in one unified investigation experience. You can operate your threat detection, investigations, and response workflows all within ContraForce. -
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HelpNow AutoMSP
Bespin Global
HelpNow AutoMSP from Bespin Global is an AI-based cloud operations automation solution that uses multiple collaborative Agentic AI agents to automate more than 80 % of routine cloud management tasks across environments like AWS and Kubernetes, helping organizations reduce manual work, accelerate operational workflows, and improve efficiency without requiring deep engineering expertise. It interprets natural-language requests, analyzes issues, and executes real cloud operations, from resource provisioning and configuration to scheduled backups, monitoring, log analysis, and reporting, by applying Bespin’s real-world cloud operational processes and over 400 prebuilt automation templates. It incorporates patented Context Priming and Context Anchoring technologies, so AI maintainsa consistent understanding and stays within defined task scopes, enabling reliable execution similar to a human engineer while reducing repetitive workload. -
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Opsview
Opsview
Opsview monitors operating systems, networks, cloud, VMs, containers, databases, applications, and more. Business Service Monitoring, or BSM, allows you a much-enhanced view into your IT infrastructure – as opposed to looking at your infrastructure on a Host by Host basis. Your monitoring solution will understand resiliency, service / operational availability (SLA/OLA), and more. 200+ Opsview supported Opspacks and 4500+ plugins via the Nagios Exchange allow your business to quickly monitor IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise. -
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dinCloud
dinCloud
dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity. -
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Unified Office
Unified Office
Unified Office, Inc. is a leading Managed Services Provider of Business Class Communications Services to Small and Medium-sized Businesses. Unified Office is a provider of fully managed business VoIP services, integrating a quality and support program that starts with a prospect engagement, through a site survey, network and call quality assessment process, and extends all the way through the integration, testing, deployment and support lifecycle. Around the clock, we proactively monitor all end-to-end service assets (on-premise, private/public cloud, hardware, software, quality, availability), using specially developed diagnostic tools. Our commitment to supporting our business customers and resellers is paramount. Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. There are huManaged VoIP services provider Unified Office has extended its year-old Internet of Things (IoT) operational performance service. -
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Centricity
Cloudhesive
Centricity is a platform that is built on top of AWS services. It is focused on three core services offered by AWS which include Amazon Workspaces and Amazon AppStream, Amazon Elemental / Media Services, and Amazon Connect. Centricity makes it easy for users to gain the power of Amazon Web Services without having to know the technical underpinnings of complex cloud services. We have made service easy for business-level users to leverage for driving value into business without having to hire a team of engineers to develop and maintain complex solutions. Our Centricity environment uses the building block services that Amazon Web Services provides to give the power of the next-generation technology to our end users. Orchestrator helps automate the manual tasks that are critical to a business but are often overlooked. The scheduling and workflow engine in Orchestrator help to automate monotonous tasks. -
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MSPDarkIntel
MSPDarkIntel
MSP Dark Intel is a specialized dark web monitoring platform built by MSPs for MSPs, designed to help managed service providers protect their clients and generate recurring revenue. It monitors over 500 billion breached assets in real time, providing immediate alerts for compromised credentials and detailed breach reports. The platform supports multi-client management through an intuitive dashboard and integrates seamlessly with popular tools like ConnectWise, Autotask, Microsoft 365, Slack, and Teams. MSP Dark Intel offers unlimited prospecting scans and reports, helping MSPs identify and convert new clients easily. With no long-term contracts and month-to-month billing, it provides flexibility and minimal overhead. Thousands of MSPs use this platform to boost client retention, grow predictable monthly revenue, and deliver critical cybersecurity services.