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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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23 Products for "customer" with 2 filters applied:

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  • 1
    Visibility ERP

    Visibility ERP

    Visibility

    Visibility ERP is designed for complex manufacturers and distributors. It features a modern, easy-to-use front end design and robust functionality. Customer Relationship Management (CRM) as a business strategy understands that customers are a company's greatest asset. Through establishing more effective customer relationships, companies decrease costs and increase customer satisfaction and profitability. The Visibility ERP CRM suite maximizes the value of every customer interaction through its...
    Starting Price: $3000 one-time fee per user
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  • 2
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 3
    Made2Manage ERP
    Much more than an ERP, the Made2Manage solution provides functionality for every department in your enterprise, including supply chain, customer relationship management (CRM), and business intelligence. With Made2Manage ERP, managing customer orders has never been easier. Whether you need to quickly generate an accurate quote, create a sales order, custom-configure products at the point of sale, or assign special pricing arrangements, you can provide responsive service to your customers. Orders...
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  • 4
    IFS

    IFS

    IFS

    ... and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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  • 5
    Infor System21
    Mixed-mode manufacturing operations and distribution companies need an ERP solution that helps automate core processes. When customers upgrade to the latest System21 on the IBM i platform, they can take advantage of 100+ customer-driven enhancements including multi-plant extensions, web-based ad-hoc data uplift and additional Infor OS adoption so both manufacturing and distribution companies can optimize every aspect of their complex businesses. As a result, companies will have the tools...
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  • 6
    Infor LN
    Discrete manufacturers around the world use Infor LN™, both on-premises and in the cloud, to gain the visibility they need to quickly respond to customer, supplier, and regulatory needs, with no software customizations required. Identify trends and develop actionable insights from your data. Optimize supply chains end-to-end, from planning and procurement to orchestration and fulfillment. Add fields, tables, and new business logic to screens and reports without customizing source code. Manage...
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  • 7
    Genius ERP

    Genius ERP

    Genius Solutions

    Genius Solutions is a complete enterprise resource planning (ERP) solution, including software, implementation services and field expertise for small to mid-sized custom manufacturers. Genius ERP is built for manufacturers handling make-to-order, engineer-to-order, custom-to-order and assemble-to-order manufacturing. Accurate estimating, product engineering, inventory control, production planning, accounts management, field services and complete oversight: one system that helps simplify complex...
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    15 Ratings
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  • 8
    Microsoft Dynamics Supply Chain Management
    Build resilience with an agile supply chain. Accelerate innovation and respond quickly to quality issues, changing customer specifications, and obsolete parts to ensure compliance and mitigate delays. Predict demand using AI and deliver products on time by planning supply and production in near real time, ensuring the right resources are in the right place. Improve delivery by using predictive analytics to optimize and automate inventory, warehousing, fulfillment, material sourcing, and supply...
    Starting Price: $180 per user per month
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  • 9
    Infor SyteLine
    Discrete and process manufacturers around the world use Infor® SyteLine on-premises and in the cloud to simplify and automate their complex manufacturing processes. Offering a range of capabilities from advanced planning and material management to financials, SyteLine® delivers everything manufacturers need in a standard package. Use data to make decisions that manage flow, synchronize operations, and ensure efficient scheduling. Ensure all products adhere to quality standards and customer...
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  • 10
    IFS Cloud
    ...’s simple to use and tailor, making it easy for you to extend and connect to your business and application landscape. This is the solution that pulls your core business activities together into something greater: moments of service that delight your customers. Combining our industry experience with our trusted partners, customer success is a key focus at IFS. With engagement models to suit any business, you can extend your team with ours to realize both the outcomes and value you define.
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  • 11
    inoERP

    inoERP

    inoERP

    inoERP is an enterprise management system. JavaScript APIs are available for both server and client customization. The client is available for Android, iOS, macOS, Windows, and the web. The server is available for Windows, macOS, and Linux. Integrate with the business systems of your customers, suppliers, contract manufacturers, etc without writing any code. View the same data in multiple formats and languages across all devices. Best-in-class technology stack to use and extend your business...
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  • 12
    Global Shop Solutions

    Global Shop Solutions

    Global Shop Solutions

    ... customers benefit from real-time inventory accuracy, improved on-time delivery, lower administrative costs, increased sales and improved customer service. Headquarters in The Woodlands, Texas includes a state-of-the-art R&D facility and Global Shop Solutions training center. Through its offices in the U.S., Mexico, Indonesia, Singapore, Australia, New Zealand and the United Kingdom, the company supports thousands of manufacturing facilities in over 25 countries and more than 30 industries.
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  • 13
    xTuple

    xTuple

    xTuple

    Consolidate all manufacturing and distribution processes into a single business system with xTuple, an open source ERP for Mac, Linux, Windows and mobile. Suitable for small and mid-sized manufacturers and distributors, xTuple empowers companies to efficiently manage their growing needs, take more control over their operations, and achieve greater profitability. The platform integrates all critical supply chain functions, including accounting, sales, inventory control, customer and supplier...
    Starting Price: $45.00/month/user
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  • 14
    abas ERP

    abas ERP

    Forterro

    abas ERP is a modern enterprise resource planning (ERP) software for small and mid-size manufacturing companies. Whether for management or finance, purchasing or sales, service or cost accounting, production or warehousing, abas ERP helps companies unlock the full potential of their teams. The software is scalable and user-friendly and is loaded with a wide range of features, including sales management and CRM, advanced planning and scheduling, purchasing, ERP production planning and...
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  • 15
    IFS Manufacturing
    Manufacturing in IFS Cloud helps overcome specific challenges such as increasing production costs, inconsistent throughput, maintaining customer service levels and reducing carbon footprint. IFS Cloud uniquely combines built-in AI capabilities such as optimized scheduling and planning and intelligent automation that can increase service levels by 16%. In addition, the ability to reuse components as part of re-manufacturing and support for multi-mode manufacturing promotes the sustainability...
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  • 16
    NDS ERP Manufacturing
    The NDS ERP Solution for Manufacturing fits assemble-to-order, configure-to-order, engineer-to-order, make-to-order, fabricate-to-order, make-to-stock, and mixed-mode business types in multiple industries. The NDS Solution manages JIT/Repetitive, discrete, and work order manufacturers. Our innovative manufacturing software solution spans the enterprise, from manufacturing, financial reporting, and supply chain management to customer relationship management. ERP for Manufacturing allows you...
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  • 17
    S2K Enterprise
    VAI S2K Enterprise OnCloud software harnesses the power of cloud technology and enables businesses to better anticipate consumer needs and enhance productivity. Integrate business processes and leverage real time data to optimize distribution efficiency and enhance performance. Understand your true cost of production and better manage your supply chain to improve work flow and reduce costs. Create a multi-channel buying experience for your customers that leverage marketing tools to increase...
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  • 18
    SAP ERP
    SAP ERP (Enterprise Resource Planning) is an integrated software solution developed by SAP that enables organizations to manage and automate their core business processes in a unified system. It covers a wide range of business functions, including finance, supply chain management, human resources, procurement, manufacturing, and customer relationship management. The software is designed to facilitate the flow of information between different business departments, ensuring that data...
    3 Ratings
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  • 19
    Rootstock Cloud ERP

    Rootstock Cloud ERP

    Rootstock Software

    Rootstock Software offers cloud-based Enterprise Resource Planning (ERP) solutions tailored for manufacturing and supply chain organizations. Built on the Salesforce Platform, Rootstock provides modules for order management, manufacturing operations, supply chain management, and financials, ensuring seamless integration and comprehensive visibility across business processes. The platform's flexibility allows for customization to meet specific industry needs, supporting sectors such as aerospace...
    Starting Price: $175 per month
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  • 20
    Orion ERP

    Orion ERP

    Azentio Software

    ... and systems come with industry-specific variants combined with the power of cloud and multi-device functionality. With Orion™ you receive a seamless experience with total security to protect your business and customers. Depth of experience with deep understanding of industries and global trends, enables sharing of innovation and best practices. Derive total business value with insightful analyses of costs, revenues and liabilities.
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  • 21
    ALERE ERP

    ALERE ERP

    TIW Technology

    ... to the second information on financials, inventory, and work order status. Flexible work orders, advanced BOM structures, a powerful MRP system, barcoding, real-time costing and a finite scheduler can meet the demands of even the most dynamic manufacturing floors. ALERE’s support for mixed mode manufacturing has provided a keen edge in today’s highly manufacturing competitive environment, and has enabled our customers to become more competitive, efficient, and profitable.
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  • 22
    M1

    M1

    ECI Software Solutions

    ...-to-order processes. M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM. Users can also add additional rules and formulas after the wizard is complete. The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports. Other key features include MRP, Alerts and Automation, BAM, "Smart Screen Technology", and the M1 Design Studio to customize M1
    1 Rating
    Starting Price: $30,000/starting
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  • 23
    Infor CloudSuite ERP
    ... on industry best practices to maximize productivity, while reducing customization and derisking and simplifying deployments. Infor CloudSuites ERPs are cloud-native, built on the Infor OS platform and securely hosted on AWS. This proven foundation for innovation and intelligence uses advanced technologies (AI, RPA), insights, automation, and application development to bring together data and processes that enhance decision making and productivity, while allowing organizations to easily scale.
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