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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

25 Products for "customer" with 2 filters applied:

  • 1
    deskbird

    deskbird

    deskbird

    What is deskbird? deskbird is the workplace management platform that puts employees first. With an intuitive booking system for desk and other resources, powerful analytics, visitor management and easy integrations, it saves costs, optimizes office space, boosts productivity, and fosters team collaboration—all in one easy-to-use app. Why is deskbird different? 📱 All-in-one: one app for desk booking & scheduling, no juggling required. ✅ Ridiculously easy: intuitive, no training...
  • 2
    ConnectWise ScreenConnect
    ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar...
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    Starting Price: $27 per month
  • 3
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot. Sales teams can automate non-selling tasks from scheduling, meeting...
    Starting Price: $49/month/user
  • 4
    Azeus Convene

    Azeus Convene

    Azeus Systems Limited

    ..., Convene is a highly flexible product that can be customized to cater to each client’s needs. With SSAE 18- and ISO 27001-certified data centers around the world, Convene ensures that clients' data are protected—alongside multiple internal safeguards and random external penetration tests. Convene can be hosted on-cloud or on-premise, and is available for Windows, Mac OS X, iOS, and Android.
  • 5
    Communique Conferencing

    Communique Conferencing

    Communique Conferencing, Inc.

    Communique (founded 2001) is an all-in-one webinar, virtual event platform & hybrid event platform that helps organizations host amazing events and conferences. Features include; Personal Agenda, AI Matchmaking, Networking, Content Suggestions, Meeting Scheduling, Breakout Rooms, Briefcase, Text & Video Chat, Gamification with Leaderboard, Webinar Sessions, Q&A, polls, surveys, live day broadcast messages, language translation, social media wall, photo booth and more. The below customer...
  • 6
    MyRoom

    MyRoom

    HPE MyRoom

    ... their own desktops, grant remote control of their desktops to others in the room, and collect information. Available for MyRoom Premium. Whether your colleagues, clients, partners or students are across the street or across the globe, you'll make a great first impression with HPE MyRoom. Find the best subscription type for your needs. HPE MyRoom has a variety of features to ensure you get what you need for a successful meeting, whether it's with business partners, customers, support customers, etc.
  • 7
    TeamViewer

    TeamViewer

    TeamViewer

    TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption...
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    Starting Price: $24.90 per month
  • 8
    Canapii

    Canapii

    Canapii

    Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way...
    Starting Price: Free
  • 9
    join.me
    It's now easier than ever to personalize your join.me experience. Customize your meeting link to whatever you want. Brand it to your company, to the meeting subject, or even to match your personality. Setting up your personal link means that folks joining your meeting get familiar with you and your brand before they have even entered the meeting. Your personal background works in tandem with your personal URL. They both make your account and your meeting room uniquely yours. Give your meeting...
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    Starting Price: $10.00/month/user
  • 10
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
  • 11
    SimplyMeet.me

    SimplyMeet.me

    SimplyBook.me

    The SimplyMeet.me admin apps allows you to have an easy overview of all your upcoming and past bookings in your pocket at all times. You will get notifications directly on your mobile phone when new meetings are booked, changed or canceled. You can quickly make new meeting types from the app and get links to share with clients, coworkers, or potential employees. Allow the invitees to choose from available meeting times. No action needed from your side. Simply send your booking link and the...
    Starting Price: $9.99 per user per month
  • 12
    twelve Directors Portal
    Loomion is the preferred Board management software provider when utmost security and reliable performance is required. Loomion's twelve Directors Portal complies with highest banking security standards is based on SharePoint technology. Loomion offers the only reliable solution in the market if the customer wants to have an on-premise installation. Furthermore, it is also offered off-premise as SaaS in our privately-owned data centers in Switzerland, Luxembourg and Germany.
    Starting Price: $50/month/user
  • 13
    Asana

    Asana

    Asana

    Asana helps teams orchestrate their work–from daily tasks to strategic cross-functional initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. In Asana, you can track the status of initiatives with ease...
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    Starting Price: Free
  • 14
    Boardable

    Boardable

    Boardable

    ... a team of experts. Over 80% of our customer team serve on boards and committees. We’re with you whether it’s your first time or you’re replacing an outdated board management platform. Empower your board to optimize efficiency, simplify communications, and boost engagement — at a fair and flexible price. No surprise add-on costs. Our plans are structured to give you a full board management experience and scale with your growth. Explore Boardable today with a live demo.
  • 15
    ContractZen

    ContractZen

    ContractZen

    Secure governance software with advanced contract management, board meeting management, entity management, e-signature, and virtual data rooms (VDR). Loved by hundreds of customers in over 30 countries, ContractZen is your number one solution for effective corporate governance, due diligence readiness, and peace of mind. • Contract Management: Easy-to-use contract repository with AI-powered search capabilities, and automatic and recurring email reminders. • Board Portal: 100% paperless...
    Starting Price: $9.50/month/user
  • 16
    eScribe

    eScribe

    eScribe

    eScribe is an end-to-end, cloud-based meeting and agenda management solution designed specifically for the public sector. It streamlines administrative tasks, simplifies meeting processes, enhances departmental collaboration, and fosters public participation through features like live streaming and closed captioning. Designed for local governments, school boards, and other public entities, eScribe integrates seamlessly with existing workflows, reducing the time spent on manual processes...
  • 17
    Plann3r

    Plann3r

    Plann3r

    ... meeting page with your custom branding. Add a personal message in a voice recording or a short video. Connect your calendar and choose your availability. Share your meeting page with prospects, clients or candidates. Automatically sync the meeting to your calendar, CRM or other tools. You just saved 30 minutes in back-and-forth emailing. A professional meeting scheduling tool should be part of your existing workflow.
    Starting Price: Free
  • 18
    Sensitive Content Manager™

    Sensitive Content Manager™

    Data443 Risk Mitigation, Inc.

    ... content. Users download protected content onto their devices. The apps – available for PC, Mac, iOS and Android – connect to the management server to authenticate users and obtain licenses for the secure viewing of digital content. Our apps can be extensively branded and customized for your organization.
  • 19
    Sococo

    Sococo

    Sococo

    Sococo is the virtual office where distributed teams come to work together each day, side-by-side, no matter where team members might be. Down the hall, across campus, or halfway around the world—working in your organization's online office is even more productive than being on the same floor or in the same room.
    Starting Price: $13.49/user/month
  • 20
    Meeting Room 365

    Meeting Room 365

    Meeting Room 365

    ... conference rooms. We give you simple metrics you can share with your staff so they can better plan their meeting schedules. Not only do we cover the basics, with native apps for iOS, Android, and Amazon hardware, in all of the major app stores, we support legacy hardware and systems using a variety of custom apps and web-based display solutions. This includes older hardware, proprietary hardware, and low-end computing devices.
    Starting Price: $9 per month
  • 21
    Meunic

    Meunic

    Meunic

    Collaborate your teams! Book and schedule meetings across your groups, organization or with anyone registered on the Meunic platform. You can also invite friends! Access your organization, wall, or groups from anywhere with our customized mobile app for automatic updates to your profile when you connected. Your company is moving forward and growing, assign tasks to groups or individuals with set deadlines, dates, and alerts to maximize efficiency. Integrate your standard email platform...
    Starting Price: $6.50 per month
  • 22
    LineUpr

    LineUpr

    LineUpr

    LineUpr is the ultimate platform for creating event apps for on-site, online, or hybrid events that communicate your event and boost attendee engagement. Share your agenda, highlight speakers and sponsors, and gather valuable insights with surveys and live polls. Engage participants and foster connections with chat and networking features. Trusted by over 5,000 customers, from large enterprises to local nonprofit associations, LineUpr offers flexible pricing and features to suit any event...
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    Starting Price: $119.00/event
  • 23
    Taskade

    Taskade

    Taskade

    Taskade is the simplest way to map out your workflows, from ideas to action. Create checklists, mindmaps, kanban boards, and more, all with integrated video chat on the same page. Whether you're ticking off daily goals, managing a group project, or planning a holiday with friends — getting organized with Taskade is simple, friendly, and fun. Collaborate better by using Taskade to share your lists and notes. Work with team members to edit content together in real time, manage group...
    Starting Price: Free
  • 24
    SharingCloud

    SharingCloud

    SharingCloud

    ... also enables dynamic digital communication and streamlined visitor reception to enhance both employee and customer interactions. SharingCloud operates in 48 countries, serving over 1 million users and managing more than 16 million m² of workspace. By integrating easily with existing business applications via open APIs, it offers organizations a secure, scalable, and future-ready workplace management solution.
  • 25
    Miro

    Miro

    Miro

    Keep your team's minds in sync with Miro (formerly RealtimeBoard and AWW app). A virtual whiteboard and remote collaboration tool, Miro helps cross-functional teams work more efficiently together to build great things. The platform allows teams to ideate, visualize, and share ideas without any boundaries. It comes with over 200 pre-made templates for capturing and visualizing ideas, collaboration tools such as comments, chat, screen sharing, and video chat, and integrations with popular...
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    Starting Price: $8 per month
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