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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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80 Products for "customization" with 2 filters applied:

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  • 1
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 2
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ...OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
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    13 Ratings
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  • 3
    aACE

    aACE

    aACE Software

    ...aACE can also be affordably and easily customized to fit your company’s unique workflows, supporting the “secret sauce” that sets you apart from your competitors.
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    7 Ratings
    Starting Price: $99/month/user
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  • 4
    OASIS

    OASIS

    Intellitek Systems

    ...Go beyond basic reporting and get the data you need to make better decisions. OASIS Customer Experience Manager icon. OASIS Customer Experience Manager. Improve profitability by increasing customer satisfaction. OASIS Business Financials icon. OASIS Business Financials.
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  • 5
    KBF Cloud

    KBF Cloud

    KBF Cloud

    .... • 3D Room Visualizer: Allows customers to view slabs in realistic settings like kitchens or bathrooms. • 3D Countertop Edge Visualizer: Displays detailed edge profiles to help customers make informed decisions. These tools simplify workflows, improve product presentation, and create an engaging customer experience.
    Starting Price: $99
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  • 6
    Hot Sauce

    Hot Sauce

    Hot Sauce

    ...But what about all of the other edge profiles that are available, where you get to charge more money? Ok, that is an easy example of Hot Sauce to understand. But there are so many other hot sauce offerings that customers need and are willing to pay for if you just offer it to them. In fact, we have over 50 hot sauce items that you can sell to your customers. This is a growing list of fabricators across the country who are utilizing this software to grow their bottom line. By having up-to-date information as well as promotional options always at your fingertips, you can rest assured the customer is provided a quality experience.
    Starting Price: Free
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  • 7
    Factumsoft

    Factumsoft

    Factumsoft

    ...In specific cases when customers require full access to source code of a solution including access to the source code of our proprietary ERP platform, we do offer a possibility to release complete source code of the solution to our customers.
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  • 8
    POMS MES
    POMS's continual investments in MES Research and Development results in an MES solution that is flexible, easy to learn, and does not require customization. In fact, none of our customers use a customized solution today! POMSnet Aquila is a web-based manufacturing execution system (MES) crafted for Life Sciences manufacturing. Created using Microsoft .NET technology & HTML5, POMSnet is 100% web-based providing customers with an easy-to-learn interface that can be deployed and maintained cost effectively. ...
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  • 9
    Iperius Console
    ...Iperius Console is integrated with the other products of the Iperius suite. Costs to save time and resources, simplifying the work of assisting in monitoring IT infrastructure and customer backups. Management of Groups and Users with customized access permissions. Receive PUSH notifications on mobile devices to be immediately informed of the result of backups or any problems on monitored computers. Create custom users and administrators, with different viewing and action permissions. You can create a user who only has access to certain workgroups and who can only view, but not backup or delete items.
    Starting Price: €39 per year
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  • 10
    Qualityze EQMS Suite
    Qualityze is a leading provider of enterprise quality management solutions, utilizing the Salesforce.com Technology Platform to build our EQMS Software solutions. Our team is 100% devoted to quality processes, compliance, and regulatory guidelines to address our customers' business environments. We do not distract ourselves with custom work or quality concerns. The idea of helping our customers create a culture of quality is not a new concept, but the way we developed our application, Quality Management Software, based on making it easy to use, intuitive, and inclusive. Therefore, the entire organization is involved in quality, not because they are told they should, but because it's easy, fun, and has a logical flow. ...
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    33 Ratings
    Starting Price: $30/User/Month
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  • 11
    Alpha TransForm

    Alpha TransForm

    Alpha Software Corporation

    ...Whether you’re looking to collect more accurate data or streamline workflows, Alpha TransForm lets you design, build, and deploy mobile apps with ease: - pre-built app templates you can customize - powerful analytics engine with dashboards you can customize - built-in offline operation - a programming language for adding advanced capabilities - scale-able, secure and reliable cloud deployment. Developers can use Alpha Software's complimentary low-code platform (Alpha Anywhere) which integrates with Alpha TransForm, to build more advanced mobile apps and web apps.
    4 Ratings
    Starting Price: $30/User/Month
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  • 12
    Optessa

    Optessa

    Optessa

    Attribute based planning & scheduling software for enterprise manufacturers. Our automated system allows our customers to reduce the time they spend manually creating schedules by thousands of hours. Our patented optimization engine generates superior plans and schedules that save our customers millions of dollars in production costs per factory. Our rich constraint library allows Optessa to solve a wide variety of complex planning & scheduling challenges, easily integrate with existing legacy systems without the need for custom coding, and easily deploy in many different industries.
    2 Ratings
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  • 13
    KiBiz

    KiBiz

    Ki Systems

    ...Ki Systems, Inc. creates customized business solutions that serve the needs of a wide variety of businesses.
    Starting Price: $999 one-time payment
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  • 14
    Meatsys

    Meatsys

    Vetident Technologies

    Meatsys is an advanced production management and traceability solution tailored specifically for slaughterhouses, packers, meat processors, and further processing companies. Key Features: Full Customization: At Meatsys, we believe in empowering professionals to manage their businesses independently. Our software's modern architecture and cutting-edge development technologies allow customers to fully customize and control its modules and functions according to their specific needs. State-of-the-Art Technology: Built with state-of-the-art technology, Meatsys harnesses the power of barcodes and RFID (Radio Frequency Identification) embedded hooks, crates, dollies, and fixed readers throughout the production chain. ...
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  • 15
    Partium

    Partium

    Partium

    ...Caterpillar, Parker, Liebherr, Deutsche Bahn, New Holland, The Home Depot, ENGEL, Wien Energie, and many other companies use Partium to provide not just a great search for their internal employees and customers, but a search that converts at higher rates because of relevancy, accuracy, and ease-of-use.
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  • 16
    work4all

    work4all

    work4all

    work4all is a multi-award-winning all-in-one software that brings together commercial functions, the storage of communication and documents, and project management. The clear work4all desktop shows all information about customers, suppliers, or projects as a digital file. Additional functions such as time recording, warehouse management, ticket management, and many industry extensions make work4all the central control element of your company. The work4all desktop shows all relevant information about the customer, supplier, or project. You can see the entire communication (CRM), all commercial documents such as offers, orders, and invoices from the customer or orders, and incoming invoices from suppliers (ERP). ...
    Starting Price: €18 per month
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  • 17
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 18
    actyx

    actyx

    actyx

    The digital factory is a journey. A journey with many different opportunities. All are driven by software, and all translate into real customer and business value. Put your workers at the center of your digitized, automated production and logistics processes. Build plants that adjust according to customer demand, material availability, and more. Ensure that the right material is at the right place at the right time while optimizing working capital. Optimize your business as a whole, from top-floor to shop-floor. ...
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  • 19
    Siemens Opcenter APS
    ...Siemens Opcenter APS can be installed out of the box, and can be customized and configured where necessary. It can be used standalone to manage planning and scheduling, and is also designed for integration with other software.
    1 Rating
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  • 20
    Rapid SCADA

    Rapid SCADA

    Rapid Software

    ...The out-of-the-box software provides tools for rapid creation of monitoring and control systems. In case of large implementation, Rapid SCADA is used as a core for the development of custom SCADA and MES solutions for a Customer. Open source is the key to software transparency and security. The licensing model permits the creation of new derivative software products. Rapid SCADA is a perfect choice for creating large distributed industrial automation systems. Rapid SCADA runs on servers, embedded computers and in the cloud. ...
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  • 21
    Lead Commerce

    Lead Commerce

    Lead Commerce

    ...Differences in Lead Commerce that set the firm apart from all others include free 24/7/365 live American phone support from your dedicated account representative team members who you know and who know your needs and industry trends; lower prices than competitors due to configurable rather than custom setup; price guaranteed for 10+ years; no contracts and no annual fees.
    3 Ratings
    Starting Price: $30 per user per month
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  • 22
    EngView Suite

    EngView Suite

    EngView Systems

    EngView Package & Display Designer Suite is CAD/CAM software for 2D & 3D structural design of packaging and POP displays from folding carton, corrugated boards and rigid board. The Dieboard Calculator is a SaaS solution that helps Diemakers save time by providing their customers with automatic cost estimations for their sideboard designs. caliper is a mobile solution for keeping track of measurements done with a digital caliper, micrometer or any other manual measurement tool. All measurements are stored in the cloud. Scan Fit and Measure is an off-line 2D system for automated measurement and inspection of profile geometry specialized for the aluminum, plastic and medical tube extrusion industries. ...
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  • 23
    Eyelit

    Eyelit

    Eyelit Technologies

    ...Eyelit is a recognized leader in providing “out-of-the-box” capabilities that are quickly deployed and has a strong track record of satisfying functionality needs and achieving project goals with little or no customization. At the heart of our solutions is Eyelit MES, the core system augmented by optional modules. Those share the same event-based workflow engine throughout the product suite, with configurable scenarios that evaluate current conditions to control and direct activities. The Eyelit Automation/Integration and Enterprise modules support the wide spectrum of integration and automation capabilities for Industry 4.0 initiatives and connectivity throughout the entire scope of vertical and horizontal value chains of data.
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  • 24
    Superintendent's Automated Manager (SAM)
    Developed by Automated Trackers, the Superintendent's Automated Manager (SAM) is a leading construction scheduling software solution for construction firms. Deployed either on-premises or in the cloud, SAM by Automated Trackers helps home construction managers to automatically work through customized steps while documenting every detail of each project at each stage of the construction. Core functions include construction project management, project scheduling, service management, and accounting integration. Each time you begin building a new home, with a point and click of the mouse, you download your previously customized template based on your identified critical path, purchase orders, “start” faxes, vendor and trade data, and tasks. ...
    Starting Price: $29.95/month/user
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  • 25
    eresource ERP

    eresource ERP

    Eresource Infotech

    ...Eresource ERP system gives regular instructions to staff from any part of the world and also gets reports from them from any part of the world. Staff will be able to interact with other staff and keep records of their work-sharing and reporting – to speed up jobs. Allow customers log in and know the status of their job and send communications about orders. Eresource ERP Solution helps you in automating the enterprise and speeds up transactions across the organization. eresource, a leading ERP software company, is a multi-disciplinary Enterprise Solution Company, catering to over 3000 customers across diverse sectors. ...
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  • 26
    FlexGen 4

    FlexGen 4

    Software 21

    The Manufacturing Enterprise - Challenges and Opportunities In the world of manufacturing, being agile in thought and process is vital. Given the pace of mergers and acquisitions, new government regulations, foreign competition and heightened customer expectations means your manufacturing enterprise must be responsive to changing demands in all their forms. It means you must coordinate, integrate and optimize the activities of all your users, trading partners and customers spread across your business in an atmosphere of constant change and evolution. To help you identify and successfully meet these business challenges, exploit new market opportunities and effectively adapt to change, you need Software 21's FlexGen 4 - Adaptive Enterprise (FlexGen 4 - AE) solution. ...
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  • 27
    Bizzdesign

    Bizzdesign

    Bizzdesign

    ...We help you quickly prioritize and deliver valuable answers to stakeholders with our Organizational Value Assessment (OVA) and the preconfigured templates and analytics of our Change Capabilities. All delivered through an agile “Value Sprint.” We go all the way in making our customers successful through our customer success packages and individual services. Including world-class support, training and e-learning, core design capability enablement, expert inquiries, etc.
    1 Rating
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  • 28
    inoERP

    inoERP

    inoERP

    inoERP is an enterprise management system. JavaScript APIs are available for both server and client customization. The client is available for Android, iOS, macOS, Windows, and the web. The server is available for Windows, macOS, and Linux. Integrate with the business systems of your customers, suppliers, contract manufacturers, etc without writing any code. View the same data in multiple formats and languages across all devices. Best-in-class technology stack to use and extend your business processes. inoERP provides the building blocks to configure a wide variety of forms, actions, reports, charts, and workflows using REST APIs that can be used to map varied business processes across divergent systems. ...
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  • 29
    4Industry

    4Industry

    4Industry

    ...The 4Industry Suite includes a full manufacturing engagement layer (Anomalies, Deviations, RCFA, Counter Measures, Improvements), automated by smart workflows and offering unlimited expandability thanks to ServiceNow’s platform integration capabilities! 4Industry mission statement is: “Helping our customers achieve world class manufacturing by creating innovative solutions”. This is represented when we look at the 4Industry platform. Mobile focussed, new features that improve operator experience and help our customer achieve higher production with less safety incidents.
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  • 30
    3iVerify

    3iVerify

    Primority

    ...We achieve this by having a simple, logical approach to key processes like supplier and material approvals management, supplier monitoring, document management and corrective action management. We believe that life is too short for spreadsheets and paperwork. We always work with our customers to ensure their system is bespoke and tailored to their specific business model. We can offer you only the modules you need, so you don't need to waste money on stuff you wont use. For further information please visit our website for a comprehensive introduction to the solution we offer.
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