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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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75 Products for "customer" with 2 filters applied:

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  • 1
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ... is equipped with a product configurator that helps create rule-based solutions to meet various requirements. OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
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    13 Ratings
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  • 2
    Flowlens

    Flowlens

    Flowlens

    Flowlens - built by a small business, designed for small businesses. Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service, Flowlens brings your people, processes, and data together in one connected platform. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers...
    38 Ratings
    Starting Price: £39/user/month
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  • 3
    PolyPM

    PolyPM

    Polygon Software

    ..., and improve customer service and worker productivity.
    59 Ratings
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  • 4
    AIM Vision

    AIM Vision

    AIM Computer Solutions

    Facilitate better management of the supply chain community by streamlining the planning and management of all activities involved in sourcing, procurement and logistics management. Supply Chain Management solutions enable you to drive out excess costs and improve inventory and production efficiencies. It is flexible and assists you in being responsive to customer requirements. AIM Vision helps automotive suppliers implement the required business systems and prepare for internal reviews...
    3 Ratings
    Starting Price: $10,000+
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  • 5
    Visibility ERP

    Visibility ERP

    Visibility

    Visibility ERP is designed for complex manufacturers and distributors. It features a modern, easy-to-use front end design and robust functionality. Customer Relationship Management (CRM) as a business strategy understands that customers are a company's greatest asset. Through establishing more effective customer relationships, companies decrease costs and increase customer satisfaction and profitability. The Visibility ERP CRM suite maximizes the value of every customer interaction through its...
    Starting Price: $3000 one-time fee per user
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  • 6
    aACE

    aACE

    aACE Software

    aACE 6 is powerful business management software designed for small-to-midsized businesses to efficiently manage their operations in one comprehensive solution. For over 20 years we’ve worked hand in hand with our customers to refine the features that matter most to everyday users. aACE offers sophisticated tools to manage sales, operations, and accounting, providing 360-degree visibility into your organization while our robust segregation of duties allows you to control which data your...
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    7 Ratings
    Starting Price: $99/month/user
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  • 7
    Total ETO

    Total ETO

    Total ETO

    Total ETO is the only ERP/ MRP system that matches the unique workflow of Engineer To Order manufacturers. Our software solves the common problems Custom Machine Builders face, so they can increase efficiency, accuracy, and profitability. -Engineers love our Dynamic BOMs that integrate with CAD systems including SolidWorks and Inventor. Spreadsheets and double entries are eliminated, so your designers can spend more time designing! -Parts can be released to procurement in stages, including...
    44 Ratings
    Starting Price: $7,500/year for 5 users
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  • 8
    SyteLine ERP (CloudSuite Industrial)
    SyteLine is a world class ERP system that is industry specific to reduce implementation time and costly customizations. The SaaS version of SyteLine (CloudSuite Industrial) is a full "suite" of products to fully manage your Enterprise. LogicData is an implementation partner with over 30 years experience with SyteLine. We have the experience and expertise to help you get your project up and running efficiently and smoothly while avoiding the pitfalls inherent in implementing and ERP System...
    62 Ratings
    Starting Price: $2000/user/year
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  • 9
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 10
    Zuggo ERP

    Zuggo ERP

    Zuggo Custom Apps

    Zuggo ERP system is a modular system of custom applications designed for manufacturing industries to streamline their operations, manage shop floors, and automate their machine shops. This ERP includes custom modules such as Task Management, Human Resources, Production, Purchasing, Sales, Engineering, Costing, Quality, Quoting, Machine Setup Sheets, IT Support, Tool Crib, Production Time Sheet Management, Phantom Scrap Control, etc.
    Starting Price: $60/month
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  • 11
    OnRamp Solutions

    OnRamp Solutions

    OnRamp Solutions

    OnRamp Solutions ERP System was built with guidance from Mancor Industries to use lean manufacturing principles while applying manufacturing best practices to better serve their customers. Our customer-centered project management methodology is based on being flexible, responsive, and doing whatever is necessary to support our vision of being a truly great supplier to a diversified base of valued customers. Regardless of your business or industry, customers are what drive your success. So...
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  • 12
    e-PIC One Enterprise

    e-PIC One Enterprise

    PIC Business Systems

    Providing single-system full Quote to Invoice Paid business ERP platforms for Custom Manufacturing businesses (e-PIC One Enterprise) and Wholesale Distributors (PIC ERP). Cloud hosted since 1998 in ISO Certified data centers in North America with real-time backup processes. e-PIC One Enterprise provides a robust CPQ product configurator that supports any type of custom manufacturing business where simple to complex products are configurable with multiple options. PIC ERP provides a complete ERP...
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  • 13
    Spectrum ERP

    Spectrum ERP

    Force Intellect

    Spectrum ERP - our comprehensive End to End ERP software solution automates and integrates manufacturing processes of material management, planning and production, e-Procurement, sales and distribution, finance and accounting, HR & payroll, plant maintenance, customer relationship management. Spectrum ERP helps connect all departments, teams and integrates information across locations. This makes it easier to access, gather, analyze information and make informed decisions. Spectrum ERP can also...
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  • 14
    Epicor Tropos
    Simplified recipe-based production that enables growth via integrated production visibility, supply, sales operations, and forecasting. Process manufacturers face ongoing pressures of cost control, regulatory compliance, and an ever-increasing number of products. They need manufacturing ERP solutions that can keep up with the demands of the industry. Streamline operations with suppliers and customers throughout the whole value chain. Integrate quality workflows from sales order, to purchasing...
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  • 15
    Jeeves ERP

    Jeeves ERP

    Forterro

    ... and has had a stable growth rate since the start in 1992. We work very closely with our customers in everything from product development to implementation and support. Our skilled experts within areas such as business, product and processes make us a sustainable long-term partner, supporting the digital transformation of our customers through continuously simplifying, optimizing and developing their business. Our goal is to make our customers lives easier and their customers more content.
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  • 16
    Made2Manage ERP
    Much more than an ERP, the Made2Manage solution provides functionality for every department in your enterprise, including supply chain, customer relationship management (CRM), and business intelligence. With Made2Manage ERP, managing customer orders has never been easier. Whether you need to quickly generate an accurate quote, create a sales order, custom-configure products at the point of sale, or assign special pricing arrangements, you can provide responsive service to your customers. Orders...
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  • 17
    Powder Coat 360

    Powder Coat 360

    Powder Coat 360

    Powder Coat 360 is an estimating, invoicing, job management, shipping, communication and support platform that powers workshops worldwide. Understand what your customer wants and how you can deliver. Keep track of your files, messages, email activity, documents, and associated resources for a customer project. Give clients a central location to view, approve, reject, download, and communicate to make decisions. Get a clear picture of what jobs are in process and are in the queue. See how long...
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  • 18
    Artintech ERP

    Artintech ERP

    Artintech

    Artintech ERP is a comprehensive enterprise resource planning solution designed to optimize and streamline your business operations across various departments. Tailored for small to medium-sized enterprises (SMEs), Artintech ERP offers robust functionality with a user-friendly interface, allowing businesses to seamlessly manage their resources, inventory, human capital, finances, and customer relations all in one integrated platform. Artintech ERP includes a wide range of modules designed...
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    11 Ratings
    Starting Price: $24.95/Module/Month
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  • 19
    Rover ERP

    Rover ERP

    Rover Data Systems

    Rover ERP is a complete Enterprise Software Solution created to meet and exceed small to medium-sized businesses’ requirements. All the features of Rover ERP play together in perfect harmony giving you one source of truth for the customer life cycle. This will help eliminate the need to maintain the same data in multiple spots and dramatically increase efficiency throughout your entire company. The Rover ERP system is extremely robust from day one, but we know that every business is different...
    Starting Price: $20 per month
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  • 20
    FluentERP

    FluentERP

    Fluentsoft Technologies

    From Customer Sales Orders to Work Orders to Dispatch and Invoicing, including MES, FluentERP is a must-have for MTO Enterprises. FluentERP is a Work Order Centric software that facilitates a MTO environment for OnTime delivery of manufactured parts. From Sales Order to Work Orders to Customer Dispatches and invoicing, this platform provides a very efficient and productive way to manage your business processes. From Work Order to Process and the Docs to Drawings go completely PAPERLESS...
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  • 21
    Greentree

    Greentree

    Greentree

    Greentree is a comprehensive Enterprise Resource Planning (ERP) software solution designed to enhance business performance by providing real-time visibility across all operations. Its fully integrated suite of modules enables enterprises to streamline processes, improve efficiency, and drive growth. Key functionalities include financial management, supply chain and distribution, human resources and payroll, customer relationship management, service management, job cost management, manufacturing...
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  • 22
    ProfitFab ERP

    ProfitFab ERP

    Micro Concepts & Solutions

    For more than twenty-five years, ProfitFab has been successfully providing control and profitability to Job Shops, Sheet Metal Shops, Machine Shops, and other OEM/Make-to-Order manufacturing industries worldwide. The most complete and accessible port of entry to Enterprise Resource Planning. Manage and coordinate daily operations and customer interactions, from quote to invoice. ProfitFab ERP software is designed to implement and streamline management processes, allowing businesses to quickly...
    Starting Price: $1250 one-time payment
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  • 23
    M-Soft-Production

    M-Soft-Production

    Priority Software

    M-Soft-Production is the perfect ERP software for every company that does customized, one-off and/or serial production or delivers from stock. Our many years of experience in various markets, close contact with end-users and continued striving for product improvement are your guarantee for a user-friendly, functional, up-to-date and yet simple software. We will customize M-Soft-Production to your specific needs with the help of parameters. The modular design of the software permits us...
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  • 24
    Apollo ERP

    Apollo ERP

    NTS Apollo Software Solutions

    With improvements made to the core infrastructure of the software and to the performance of the database, Apollo ERP X remains an extremely robust and flexible choice for companies looking for a solution that will fit the intricacies of their unique business. Coupled with this is the addition of more advanced options and interfaces for reporting through new Business Intelligence and Customer Relationship Management modules. By leveraging the continuously improving infrastructure of the web...
    Starting Price: $1,550 per month
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  • 25
    ProfitKey ERP

    ProfitKey ERP

    ProfitKey

    Are you interested in increasing your manufacturing productivity, improving profitability, having an environment that doesn’t constrain growth? ProfitKey has been helping custom manufacturers move from the world of spreadsheets or applications that don’t talk to each other for over 30 years, and we can help you too. ProfitKey's PK 8 is a robust, intuitive ERP application software specifically designed to the needs of small to mid-sized custom manufacturers. Streamline operations and gain...
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  • 26
    OnePoint Office

    OnePoint Office

    OnePoint Systems

    OnePoint Systems Ltd is a software development company based in North East England specializing in custom office management systems and ERP software. Founded in 2003, OnePoint’s first distributed application was ‘Factory Floor’; an electronic timesheet management system allowing exact analysis of production-related data. After that, OnePoint expanded and began developing an ERP software solution (Office) designed specifically for the Envelope Manufacturing Industry. This has now been...
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  • 27
    ABRA Gen
    With dozens of modules and extensive custom-tailored development possibilities, ABRA Gen delivers a perfect overview of the entire business in one place. Supports business management, from business to inventory management, production, service delivery bookkeeping, reporting, and decision-making support. ABRA Gen, due to its large variability, is applicable in all business sectors. ABRA Gen is an ERP system that encompasses every business area and adapts to various business disciplines...
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  • 28
    Acumatica Cloud ERP
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly business practices, Acumatica delivers unparalleled value to small and midmarket organizations. Integrated workflows span the full suite of business management applications, from Financials, Project Accounting, and Inventory Management to CRM. Specialized...
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    24 Ratings
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  • 29
    processWare

    processWare

    processWareDSS

    Combining intrinsic features of ERP (enterprise resource planning) and CRM (customer relationship management) solutions, processWare provides a “holistic” approach to formulation, production and related planning, quality assurance, supply-chain, sales-cycle management, and critical regulatory compliance for these “essential” businesses.
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  • 30
    Oneir

    Oneir

    Oneir Solutions

    ... increasing sales with Customer Relationship Management (CRM) that provides a central source of information about customers and prospects, and multiple methods to attract and service them. The global ERP software from Oneir Solutions makes the business more productive…your employees will do more with less. Oneir Solutions reporting monitors performance in all aspects of the business…giving time to plan growth and look to the future.
    Starting Price: $10000.00/one-time
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