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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38 Products for "custom" with 2 filters applied:

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  • 1
    StarShip

    StarShip

    V-Technologies

    StarShip shipping software integrates tightly with a wide range of ERP, accounting and eCommerce platforms from QuickBooks to Sage 100 and Dynamics GP to Acumatica and Amazon. It makes the entire shipping process more fluid, plus, it helps your company become a more competitive business and even has the potential to reduce shipping and shipping-related expenses. To achieve and maintain strong customer loyalty, it’s essential to get your inventory in the hands of your paying customers as quickly...
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  • 2
    Transwide

    Transwide

    Transwide

    Transwide is an online transport management system designed to meet the needs of organizations large and small--from carriers to freight forwarders, from logistics providers to shippers. Quick to deploy and easily scalable, Transwide TMS platform lets users in a logistics network to source, plan, execute, settle, and streamline their transportation processes, as well as connect single logo businesses to a network of logistics service providers. Other top features include scheduling and...
    Starting Price: $50.00/month
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  • 3
    FACTS

    FACTS

    Carrier Logistics

    Carrier Logistics’ FACTS™, the premier transportation management system for asset based trucking companies, has all of the solutions to run your operations. Whether you have a single terminal or a nationwide network, FACTS™ will streamline processes, provide customer visibility, save money, and boost productivity. Reveal patterns and trends in your data that may otherwise be impossible to see. Perform sophisticated and extensive data analysis of existing route structures. Manage geographically...
    Starting Price: $75 per user per month
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  • 4
    BridgeHaul

    BridgeHaul

    BridgeHaul

    BridgeHaul specializes in Transport Management Solutions (TMS) and automated 3PL technology that empower shippers, carriers, and owner-operators. Offering a fresh take on logistics, BridgeHaul features broker spot market-based rates, customer-rated drivers and shippers, algorithmic load searches, and advanced monitoring engagement (for carriers and shippers). Real-time fleet tracking with the ability to selectively filter for driver availability, ETAs, and more. Dispatch load info directly...
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  • 5
    Pass&Stow

    Pass&Stow

    ePortation

    .... We are experts in breakbulk and project shipping capturing any number of identifying marks while being able to customize the system to meet any specific requirement. Our low cost solution gives terminal operators the ability to maximize profit margins on low paying shipping contracts and generate revenue even when the market is down. We live in a rapidly changing just-in-time world. Your customers have to adapt to shifting market conditions and need you to change with them.
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  • 6
    FASCOR TMS
    Every order you ship is important, to both your customer and your business. Your success relies on on-time delivery, accurate carrier rating, routing, documentation and tracking. FASCOR TMS is a multi-carrier manifesting solution that reduces freight cost, enables advanced functionality with integration into. Competing successfully in today’s ever-changing marketplace requires companies to achieve strategic advantages over their competition. One key approach is for companies to improve...
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  • 7
    Freight+

    Freight+

    Freight+

    Our shipping software runs real-time (pops-up) inside your accounting software sends order information generates tags and all international documents using order details. No user input required! Optionally writes backtracking, price, and cost. Custom integration is also available or create your own custom pop-up or background processing shipping system using our Freight+ API (SDK Software Developers Kit). Imagine a multi-carrier shipping software that consolidates and rate shops UPS, Fed...
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  • 8
    Logistically TMS

    Logistically TMS

    Logistically TMS

    ...-service, high-touch technology company that puts customer service and satisfaction at the center of everything we do. Our intuitive TMS for 3PLs, Brokers and Shippers is highly reviewed and easy to use. We also collaborate with our customers to do the things our competition won't (or can't). With Logistically TMS you can manage LTL, Truckload, and most any other mode. Win new business, impress your existing shipper clients. Executive-level insights.
    Starting Price: $300 per month
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  • 9
    Freight Club

    Freight Club

    Freight Club

    ... the same technology used by leaders in eCommerce. Expand your reach, increase profitability, and deliver an exceptional customer experience all in one platform. Instant access to an extensive carrier network. Quote & book LTL and parcel shipments at enterprise rates. Reduce damages and claims with analytics that match your SKUs to carriers with the lowest damage rate. Receive full customer support and claims management from our team of experts.
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  • 10
    Freight Genie

    Freight Genie

    Freight Genie

    Let the Freight Genie skyrocket your business by granting your wish for quality shipper leads in your area to your inbox every day for life. The Freight Genie sends you 1 to 5 pre-vetted quality shippers to your inbox every day for life allowing you to skyrocket your business. The Freight Genie lead automation system is your resource to engage with qualified FTL or LTL shippers directly, leaving you with high-paying loads and repeat business. Our customers spend less time managing paperwork...
    Starting Price: $44 per month
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  • 11
    Newegg Logistics
    We use a proprietary warehouse management software for a cohesive customer experience across our entire fulfillment network to provide flexibility and visibility tailored to your business. Orders are sent to our distribution centers automatically via API integration, where inventory is picked, packed, and shipped to your customers. We partner with dependable national and global carriers to cater to all service levels and packaging sizes to take your logistic capabilities to the next level. Our...
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  • 12
    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment...
    Starting Price: $10,000
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  • 13
    CSIRoad
    Drive your way towards a successful trucking business with CSIRoad, an integrated business management software system. Recognized as the #1 trucking software solution, CSIRoad offers a plethora of powerful planning, tracking, and reporting features from a single application. Key modules include dispatching, accounting, freight billing, driver settlement, IFTA reporting, safety and incident reporting, and customer and carrier web portals.
    Starting Price: $18000.00/one-time
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  • 14
    JFLEET

    JFLEET

    Jarca

    JFleet by Jarca is a cloud-based transportation management software solution for TL, LTL trucking and Intermodal road transport and delivery companies. Simple and reliable, JFleet helps trucking and delivery businesses streamline their routine operations, such as tracking vehicles, dispatching orders, sending invoices to their customers, and communicating with their drivers. Other important functionalities and features of JFleet include billing and payroll, freight brokerage, GPS tracking...
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  • 15
    Process Shipper

    Process Shipper

    eProductivity Software

    Process Shipper is the award-winning multi-carrier shipping management software designed to streamline and automate shipping processes. By eliminating touch points and accelerating workflows, Process Shipper allows companies to lower costs and transform shipping departments into profit centers. Tight integration with MIS/ERP systems provides visibility and automated communication of shipping information both company-wide and with end customers. By eliminating touch points and accelerating...
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  • 16
    ROADVision

    ROADVision

    ROADVision

    ... Mobile Dispatching “Driver Connect,” carriers like yourself achieve new levels of efficiency within their trucking businesses and throughout their supply chain logistics network. Automated processes complete routine tasks such as customer pricing programs and plan selections. Roadvision Truckload & LTL billing software allows billers to shift their attention toward data workflow and rate auditing.
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  • 17
    TransFormation

    TransFormation

    SMS Datacenter

    TransFormation is an integrated Enterprise Software Package focusing on LTL Trucking Companies, designed to fill all the Information technology requirements of the LTL Motor Carrier. TransFormation includes all of the operational, customer service and accounting components necessary for the day-to-day operations of your company. TransFormation allows the small to medium carrier to use advanced technology without needing sophisticated IT infrastructure, thereby focusing their efforts on managing...
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  • 18
    Varsity Logistics

    Varsity Logistics

    Varsity Logistics

    Varsity’s parcel shipping suite, designed exclusively for IBM AS/400, is an integrated suite of advanced supply chain execution modules for small package shipping. Exclusively designed for the IBM AS/400 system, Varsity offers a powerful freight shipping solution for LTL, Truckload and Rail shipments in North America. Varsity delivers access to organized historical data and analytic capabilities that empower customers to take control of their shipping operations. ShipAudit, our parcel auditing...
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  • 19
    Stord

    Stord

    Stord

    Omnichannel warehousing and fulfillment designed to unlock your competitive advantage. Flexible, fast, and fully connected, you’re covered no matter what you sell, where you ship, or how fast you grow. While other providers force your business into their inflexible fulfillment networks, Stord builds a custom plan based on your needs to increase speed, lower costs, and improve customer experiences, making fulfillment your competitive advantage. Whether you need on-demand forward stocking...
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  • 20
    Descartes Pacejet

    Descartes Pacejet

    Descartes Systems Group

    Descartes Pacejet is a multi-carrier shipping software solution fully integrated with enterprise resource planning (ERP) systems to optimize shipping costs, efficiency, and service. It manages LTL freight, parcel, and wholesale shipments by providing rate shopping, packing, and shipping tools in a single platform. The software uses predictive packing algorithms to reduce surprise shipping fees and features scan-pack workflows that ensure 99% error-free shipment accuracy. Automated label...
    1 Rating
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  • 21
    Degama DTMS

    Degama DTMS

    Degama Systems

    Integrated Dispatch, Driver Dispatch, Accounting & Fleet Maintenance Software for Car Part Carriers, TL, LTL, Courier & Brokerage. Quoting, Order Booking, Document Management, Auto-Billing, Auto-Rating, Pre-Scheduling, Dispatch, Auto-Routing, Monitoring, EDI, Mobile POD for Android, Mobile IOS Iphone, GPS, Mapping, Messaging, Scanning, Driver/Broker Settlements, Fuel tax IFTA, Fleet Maintenance, Mechanics App, A/R, A/P, G/L, F/R . Custom Deployment for Unique Trucking Companies. Integrations...
    1 Rating
    Starting Price: $159/user/month
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  • 22
    NOVA

    NOVA

    Aurora Software

    Aurora Software, Inc. has been providing Transportation Software for the Trucking industry since 1983. We at Aurora Software, Inc. offer a transportation management system (TMS) that allows our customers to complete all of the tedious pen-and-paper tasks quickly and efficiently in one software package called NOVA. We offer a wide range of services to fit each company’s needs. Nova provides; Truckload (TL) software, Less Than Truckload (LTL) software, Air Freight software, Intermodal software...
    Starting Price: $200.00/month
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  • 23
    Osrit

    Osrit

    Asritsolutions

    Manage everything from IFTA to driver, owner operator settlements and invoicing, all within one web platform. Manage loads, carrier payables, agent offices, payroll, and invoicing to be professional and profitable. Get all the necessary information of a driver and manage all the applications on a single page. After creating a load, the invoice is ready for you, and assigning driver or carrier settlement is ready. You can easily connect your existing ELD, GPS Tracker to get real-time tracking...
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  • 24
    Exspeedite

    Exspeedite

    Exspeedite

    Exspeedite delivers essential fleet management software to the Truckload Carriers. Exspeedite’s transportation logistics resolutions for 3PL and Brokerage businesses and carrier organizations deliver essential analytics to get ahead. Exspeedite is able to provide the best trucking software for the privately managed. Exspeedite’s transportation management software delivers the capabilities that are essential to LTL trucking companies. Exspeedite provides everything that our trucking customers...
    1 Rating
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  • 25
    3PL Freight Software

    3PL Freight Software

    3PLFreightSoftware.com

    A complete Trucking Management Software for all your domestic shipping needs. Specifically designed to assist freight forwarders, trucking companies and logistics brokers, our proprietary dispatch software can manage Air Freight, Ocean Freight, Expedited Ground, LTL, FTL, and Rail. Intermodal Container Trucking Software for all your container needs. Our platform is developed and maintained based on 100% customers feedback. Enterprise solution for a fraction cost of our competition. Upgrade...
    Starting Price: $100.00/month
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  • 26
    FreightDATA

    FreightDATA

    FreightDATA Software

    ...: Integrated Dispatch Modules: Advanced dispatching capabilities for LTL, TL, and Intermodal operations, ensuring efficient load management and coordination. Robust Accounting and Reporting: Comprehensive accounting features coupled with detailed sales and operational reporting to keep your finances and fleet performance in check. Enhanced Connectivity: Optional packages such as EDI, Warehouse and Imaging, and Web Tracing/Tracking enhance operational connectivity and customer service.
    Starting Price: $150 per month
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  • 27
    TMS Dispatch

    TMS Dispatch

    TMS Digital

    TMS Digital Dispatch allows your dispatchers to do Truck Load, LTL, Split Loads and Brokered loads. Keep track of not just your loads, but your trucks, trailers and drivers! TMS Digital Dispatch includes custom screens, reports and buttons! Document management is simpler than ever! Organize and save your documents and eliminate paper files with TMS Trucker. Protected Desktop manages and protects your transportation company's desktops, servers and technology from ransomware, downtime, outages...
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  • 28
    ShippersEdge TMS

    ShippersEdge TMS

    ShippersEdge

    Provides the features, visibility and control most companies need. It allows you to work across departments and with suppliers, customers and carriers to manage your Outbound, Inbound & Drop Shipping. Modes include Truckload, LTL, Parcel and International. A truly complete solution for your company. ShippersEdge Enterprise Lite is the is the best choice if you have multiple departments, multiple locations, or need more than basic rating, routing and tracking. It has the features...
    Starting Price: $129.99 per month
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  • 29
    InfoShip

    InfoShip

    Creative Logistics Solutions

    ..., less-than-truckload (LTL), and truckload (TL). Use our powerful business rule engine & template library to ensure 100% carrier compliance, create “branded” documents & labels, automate customer delivery preferences & more. Automate carrier selection to ensure least-cost delivery decisions & avoid hidden surcharges. Automate shipping processes to streamline labor costs & eliminate errors.
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  • 30
    NexxShip

    NexxShip

    Nexxio

    In today’s competitive global marketplace, effectively managing the complexities of multi-carrier shipping can be the difference between profit and loss. Limiting your logistics to a few select carriers, rather than augmenting it by utilizing all carriers services, restricts your ability to drive out operational costs, save precious transportation dollars, and improve the level of service to your customers. Nexxship™ is a no excuses, get it shipping system. It is a global, multi-carrier, small...
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