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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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22 Products for "customer" with 2 filters applied:

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  • 1
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 2
    Limosys

    Limosys

    Limosys

    ...Efficiently organize and coordinate all of your transportation business activities. Tools for your drivers to operate on the go. Obtain real time status updates and location information. Enable your customers to conveniently reserve and manage their trips with your branded app. As no two companies are the same, we offer customization in many areas to suit your company's unique needs. Become a partner and grow your revenue with our affiliate network. Work with other Limosys LLC customers easily.
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  • 3
    CorporateCarOnline

    CorporateCarOnline

    CorporateCarOnline

    ...CCO’s web-based limousine software helps operators streamline their reservation management, dispatching, scheduling, invoicing, and many other key components to daily operations. CCO not only stays atop the industry standards to provide the most up-to-date software versions, we additionally strive to provide world-class customer service. When your operation utilizes CCO, you're backed by our renowned Customer Service and Support team. From your software set-up, to training, to on-going service and support, we've got you covered, and have an industry leading 98% customer satisfaction rate to back it up. Whether you’re a pioneer of the industry, just getting started, or simply contemplating joining the ground transportation industry, CorporateCarOnline has the right solution for your operation.
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  • 4
    LimoWiz

    LimoWiz

    Creative Software & Consulting

    ...Call or send SMS to passengers. Obtain the passenger's signature. Utility desktop (or server) updates LimoWiz dispatch windows every 60 seconds. Web-based control panel to customize and various settings.
    Starting Price: $995 one-time payment
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  • 5
    TaxiCaller

    TaxiCaller

    TaxiCaller

    TaxiCaller is the most cost-effective taxi dispatch system on the market, with all the tools you need for your taxi, limo or private hire company to thrive. Stay competitive, attract new customers and automate bookings with your very own passenger apps. Offer your drivers more ways to accept jobs, with all the tools needed to keep them happy and productive. Attract corporate customers, acquire new contracts and increase your online presence with new booking platforms. Track drivers in real time, fairly distribute jobs and use your own VoIP service for Caller ID recognition right from your PC. ...
    Starting Price: $20 per vehicle per month
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  • 6
    LimoLive24

    LimoLive24

    LimoLive24

    ...With our livery software integration, LimoLive24 is able to leverage your existing tools and provide seamless staff augmentation. LimoLive24 makes it simple to organize reservations and manage clients. Our call center agents use our customized CRM application that connects directly with your existing luxury transportation and limousine management software. New limo bookings, schedule changes, and cancellations are made to your calendar in real-time. Every call that LimoLive24 processes is specific to your activities and operations. Our professionally trained agents act as an extension of your office, maintaining the same in-house continuity with your customers. ...
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  • 7
    Cab Treasure

    Cab Treasure

    Cab Treasure

    Cab Treasure is a cloud-based taxi dispatch and fleet management software. It helps taxi companies streamline their operations and improve their customer service.
    5 Ratings
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  • 8
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ...With a monthly fee of $99/month with 14 Days Free Trial with no Credit Card required, unlimited users gain access to a suite of tools and applications designed to streamline the dispatch process, enhance communication between drivers and passengers, and improve overall service quality. The system is equipped with the following key features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 9
    AllRide

    AllRide

    AllRide Apps

    ...AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 10
    LimoExpress

    LimoExpress

    GoldBear Technologies

    LimoExpress is a SaaS solution for limousine agencies and other companies dealing with limo transfer services. The platform consists of a back office system for operators and a mobile application for drivers. Operators use the back office to manage and enter orders, while drivers receive push notifications about new orders and deadlines. It also integrates with Google Maps for route planning and offers reporting tools to gain insights.
    Starting Price: $500
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  • 11
    Livery Coach

    Livery Coach

    Livery Coach Solutions

    ...As your business grows, our software grows with you; you choose the program based on your needs. Packages are available from entry level up to a program for the largest fleets in the world. Our high level of customer support is unmatched anywhere in the business, and we've got more experience than most of the companies out there today. Livery Coach provides quick responses to questions as well as emergency 24/7 support. Periodic training sessions are also offered.
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  • 12
    Drive Lynk

    Drive Lynk

    Drive Lynk

    Drive Lynk Limo Booking is a feature packed software solution for running your limo company, black car service, and transportation company. Our limo booking software offers a wide range of easy to use tools like online booking tools, automated price quoting, expense tracking for your limo company, and free digital business cards that help grow your limo company and build your client list. With Drive Lynk Limo Booking you can send instant price quotes to your clients, you can add an online...
    1 Rating
    Starting Price: $49.99 per month
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  • 13
    LimoZip

    LimoZip

    LimoZip

    ...For instance, dispatch management, reservation taking and web-based online reservations as well as accounting are very high on that list. LimoZip boasts a livery service software that is extremely easy for customers to use, as well as convenient for limo service companies and other livery service providers to maintain. For instance, LimoZip provides a text messaging module (does not work with tmobile) that can send text alerts of new incoming requests for quotes and offers a simple canned response system with a template email response. So for example, a livery company can respond with "A 150" and this would send a professionally written template email to the client letting them know that their company is available to service them and they have provided a quote of $150.
    Starting Price: $10 per month
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  • 14
    Ground Alliance

    Ground Alliance

    Ground Alliance

    ...With a single click, you can call the passenger, call the chauffeur, and then conference bridges the two calls. Effortlessly manages all your vital information of portal, mobile apps & custom websites with the same cloud data storage. View and generate detailed reports on reservation, employee, office, billing and more. Manage near demand global affiliate network and pre-booked reservation system with our Limo Software. It’s the most user-friendly way to assign a job just via drag and drop option to your available chauffeurs. ...
    1 Rating
    Starting Price: $99 per month
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  • 15
    Elite Limo Dispatch

    Elite Limo Dispatch

    Core Dreams Innovation

    ...Customizability: Choose a provider that allows feature tweaks to match your business model. Cost-Effectiveness: Opt for transparent pricing with no hidden fees. Support: Reliable 24/7 customer support is a must. For a comprehensive dispatch system with industry-leading features
    Starting Price: $99/month
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  • 16
    Workiz

    Workiz

    Workiz

    Finally, an FSM powered by AI and smart automations that work for you. Workiz simplifies operations, strengthens customer relationships, and drives business growth. As the leading field service management platform built with service pros in mind, Workiz offers the Genius Suite: a powerful set of tools including Jessica AI Dispatcher (Genius Answering), cloud-based invoicing, scheduling, SMS messaging, CRM, and work orders. Everything you need to stay organized, win more jobs, and build a service business that runs itself — with technology that feels like a helping hand, not a replacement. ...
    4 Ratings
    Starting Price: $187/month
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  • 17
    FASTTRAK Cloud
    Our Integrated customer booking and driver apps communicate seamlessly with one another providing a "where's my car and who's my driver" real-time experience while also keeping your cloud back-office system up-to-date on each orders progress. We utilize the latest cloud technology to provide the best in-office and mobile computing experiences allowing you to spend your time where it matters most; your clients, passengers, affiliates and not computer networks Windows & browser-based products feature a rich user interface in-office and mobile access on the go. ...
    Starting Price: $75 per month
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  • 18
    Dever Dispatch

    Dever Dispatch

    Dever Dispatch

    ...Transport For London (TFL) compliant. Constantly improved by the chauffeur service industry. Extensive support & training. Highly competitive pricing. No limits on Drivers, Vehicles, Customers or Bookings. Dispatch provides all of the functionality required by a modern, professional business and enables you to manage all of your data. Many of our clients run more than one company, in some cases this may be two or more chauffeur service companies, two or more limousine hire or private hire companies.
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  • 19
    Veturilo Fleet Management
    ...No more unexpected problems with your facility trucks. Get instant alerts and act in time. Your limos or taxis monitored directly from your smartphone. Trace your motorcade and deliver quality service to your customers. All you need for efficient fleet management, is our app on your Android smartphone or your iPhone/iPad and an OBD II device installed on each of your fleet vehicles. The OBD II device is a small device that collects data from your vehicle’s brain-box (ECU) and sends it to the cloud via a SIM card. Data, such as vehicle speed, fuel levels, temperature, RPM, battery level, trip distance, and much more, are sent to the cloud at regular intervals. ...
    Starting Price: $5.83 per month
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  • 20
    RTA Fleet Management

    RTA Fleet Management

    RTA: The Fleet Success Company

    ...From budgeting and performance reporting to streamlining technician and inventory workflows, RTA gives fleet teams the tools and resources they need to run high-performing, cost-efficient organizations. The combination of easy-to-use software, practical consulting, and the industry's best customer service helps public sector and enterprise fleets make better decisions and maximize operational efficiency.
    Starting Price: $5.00/month/asset
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  • 21
    Limo n' Taxi

    Limo n' Taxi

    Infoblink

    Track your fleet using the drivers' smart phones, manage bookings, dispatch orders to nearest driver, get your branded customer APP and much more. Friendly prices for small companies and super saver for annual payments. No setup fee is required, and you can request a temporary quarter license for minimum of 2 users, and you will get full on-line personalized system training. You don’t need to provide your credit card to start the trial. And no automatic billing after the expiry of your trial period. ...
    Starting Price: $5 per month
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  • 22
    OctopusPro

    OctopusPro

    OctopusPro

    ...Whether you operate in cleaning, landscaping, pest control, healthcare, or automotive services, OctopusPro automates operations, improves efficiency, and enhances customer satisfaction. With online booking, real-time tracking, automated notifications, and secure payment processing, OctopusPro simplifies business management, reducing admin workload and increasing revenue. Its customizable features make it perfect for businesses of all sizes. Join thousands of service professionals who trust OctopusPro to optimize workflows, enhance client experience, and grow their businesses.
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    41 Ratings
    Starting Price: $10 per month
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