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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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19 Products for "customer support" with 2 filters applied:

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  • 1
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes...
    36 Ratings
    Starting Price: $99/month
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  • 2
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ... features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 3
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 4
    Limosys

    Limosys

    Limosys

    ... drivers to operate on the go. Obtain real time status updates and location information. Enable your customers to conveniently reserve and manage their trips with your branded app. As no two companies are the same, we offer customization in many areas to suit your company's unique needs. Become a partner and grow your revenue with our affiliate network. Work with other Limosys LLC customers easily.
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  • 5
    CorporateCarOnline

    CorporateCarOnline

    CorporateCarOnline

    ... Customer Service and Support team. From your software set-up, to training, to on-going service and support, we've got you covered, and have an industry leading 98% customer satisfaction rate to back it up. Whether you’re a pioneer of the industry, just getting started, or simply contemplating joining the ground transportation industry, CorporateCarOnline has the right solution for your operation.
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  • 6
    Cab Treasure

    Cab Treasure

    Cab Treasure

    Cab Treasure is a cloud-based taxi dispatch and fleet management software. It helps taxi companies streamline their operations and improve their customer service.
    5 Ratings
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  • 7
    Livery Coach

    Livery Coach

    Livery Coach Solutions

    Whether you own a small fleet or a large one, Livery Coach Software is a turn-key solution worldwide for reservations, dispatching, QuickBooks accounting and maintenance. As your business grows, our software grows with you; you choose the program based on your needs. Packages are available from entry level up to a program for the largest fleets in the world. Our high level of customer support is unmatched anywhere in the business, and we've got more experience than most of the companies out...
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  • 8
    TaxiCaller

    TaxiCaller

    TaxiCaller

    TaxiCaller is the most cost-effective taxi dispatch system on the market, with all the tools you need for your taxi, limo or private hire company to thrive. Stay competitive, attract new customers and automate bookings with your very own passenger apps. Offer your drivers more ways to accept jobs, with all the tools needed to keep them happy and productive. Attract corporate customers, acquire new contracts and increase your online presence with new booking platforms. Track drivers in real time...
    Starting Price: $20 per vehicle per month
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  • 9
    LimoExpress

    LimoExpress

    GoldBear Technologies

    LimoExpress is a SaaS solution for limousine agencies and other companies dealing with limo transfer services. The platform consists of a back office system for operators and a mobile application for drivers. Operators use the back office to manage and enter orders, while drivers receive push notifications about new orders and deadlines. It also integrates with Google Maps for route planning and offers reporting tools to gain insights.
    Starting Price: $500
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  • 10
    Limo n' Taxi

    Limo n' Taxi

    Infoblink

    Track your fleet using the drivers' smart phones, manage bookings, dispatch orders to nearest driver, get your branded customer APP and much more. Friendly prices for small companies and super saver for annual payments. No setup fee is required, and you can request a temporary quarter license for minimum of 2 users, and you will get full on-line personalized system training. You don’t need to provide your credit card to start the trial. And no automatic billing after the expiry of your trial...
    Starting Price: $5 per month
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  • 11
    Elite Limo Dispatch

    Elite Limo Dispatch

    Core Dreams Innovation

    ... Choosing a Solution: Scalability: Ensure the platform can grow with your business. Ease of Use: Look for intuitive interfaces for both admins and drivers. Customizability: Choose a provider that allows feature tweaks to match your business model. Cost-Effectiveness: Opt for transparent pricing with no hidden fees. Support: Reliable 24/7 customer support is a must. For a comprehensive dispatch system with industry-leading features
    Starting Price: $99/month
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  • 12
    LimoLive24

    LimoLive24

    LimoLive24

    You don’t need any more chaos and anxiety created by daily operations. With our livery software integration, LimoLive24 is able to leverage your existing tools and provide seamless staff augmentation. LimoLive24 makes it simple to organize reservations and manage clients. Our call center agents use our customized CRM application that connects directly with your existing luxury transportation and limousine management software. New limo bookings, schedule changes, and cancellations are made...
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  • 13
    Ground Alliance

    Ground Alliance

    Ground Alliance

    Advanced limo software network allows you to turn into a global transportation service provider enhances your global connectivity. Maximize your productivity and Increase profits with quick, easy & visually helpful mobile apps. With a single click, you can call the passenger, call the chauffeur, and then conference bridges the two calls. Effortlessly manages all your vital information of portal, mobile apps & custom websites with the same cloud data storage. View and generate detailed reports...
    1 Rating
    Starting Price: $99 per month
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  • 14
    FASTTRAK Cloud
    Our Integrated customer booking and driver apps communicate seamlessly with one another providing a "where's my car and who's my driver" real-time experience while also keeping your cloud back-office system up-to-date on each orders progress. We utilize the latest cloud technology to provide the best in-office and mobile computing experiences allowing you to spend your time where it matters most; your clients, passengers, affiliates and not computer networks Windows & browser-based products...
    Starting Price: $75 per month
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  • 15
    Dever Dispatch

    Dever Dispatch

    Dever Dispatch

    ... For London (TFL) compliant. Constantly improved by the chauffeur service industry. Extensive support & training. Highly competitive pricing. No limits on Drivers, Vehicles, Customers or Bookings. Dispatch provides all of the functionality required by a modern, professional business and enables you to manage all of your data. Many of our clients run more than one company, in some cases this may be two or more chauffeur service companies, two or more limousine hire or private hire companies.
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  • 16
    RentSyst

    RentSyst

    RentSyst

    RentSyst - a cloud based Car Rental Software. Suitable for both large fleets and owners of few cars. With its help, order management is greatly simplified and also increases the revenue and profitability of each car. The system is designed to organize, optimize and simplify the work of the car rental companies woldwide. Perfectly fits as car rental software, bike rental software, scooter rental software, RV rental software and other type os vehicles. All the most necessary tools in...
    6 Ratings
    Starting Price: €3,0 per vehicle / month
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  • 17
    Veturilo Fleet Management
    Fleet management for your vehicles. Easily and affordably, anytime, anywhere! Track your fleet and know where each vehicle is and when; and keep tabs on its status. Veturilo is so much more than a GPS tracker. No more unexpected problems with your facility trucks. Get instant alerts and act in time. Your limos or taxis monitored directly from your smartphone. Trace your motorcade and deliver quality service to your customers. All you need for efficient fleet management, is our app on your...
    Starting Price: $5.83 per month
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  • 18
    LimoZip

    LimoZip

    LimoZip

    Introducing our affordable, reliable, easy to manage and setup as well as and high-impact limo service software solutions by LimoZip! The livery industry faces many needs from limo software companies such as LimoZip. For instance, dispatch management, reservation taking and web-based online reservations as well as accounting are very high on that list. LimoZip boasts a livery service software that is extremely easy for customers to use, as well as convenient for limo service companies and other...
    Starting Price: $10 per month
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  • 19
    OctopusPro

    OctopusPro

    OctopusPro

    OctopusPro is a powerful field service management software designed to streamline scheduling, booking, invoicing, and workforce management for mobile and home service businesses. Whether you operate in cleaning, landscaping, pest control, healthcare, or automotive services, OctopusPro automates operations, improves efficiency, and enhances customer satisfaction. With online booking, real-time tracking, automated notifications, and secure payment processing, OctopusPro simplifies business...
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    41 Ratings
    Starting Price: $10 per month
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