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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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11 Products for "customization" with 2 filters applied:

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  • 1
    StageTools

    StageTools

    relleumSystem GmbH

    ... - Interactive presentations: Participants can zoom, draw, highlight, and use a laser pointer on content together. - One-click moderator handover: Anyone can spontaneously take over moderation without interrupting the meeting. - Custom Stage Panel: You can control StageTools and e.g. the participant list at the same time. - Timed agenda with countdown: Structured time management ensures more focus and discipline. - Live polls & decisions: Decisions are made directly in the meeting and automatically documented. - Screenshots & moderator notes: Important moments can be captured, and moderators have their own note area...
    1 Rating
    Starting Price: $8/month/organizer
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  • 2
    Youengage

    Youengage

    Youengage

    ...Activate your audience using live polls, quizzes, and Q&A both in-person and in virtual meetings. Generate and profile higher-quality leads. Boost your content with interactive tools and engage users. Drive traffic to your website. Use customer feedback and unique insight. Intuitive and effortless panel with unbelievable possibilities. Create smart quizzes, polls, and surveys in a minute. Easily embed and share your interactive content. No coding skills and additional features are required. Interact with your audience during live events. Allow them to be participants and future leads. ...
    Starting Price: $ 19 per month
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  • 3
    Webex Webinars
    ...Create engaging experiences for everyone, from small sessions to massive global audiences. Accommodate up to 100,000 attendees and reach global audiences with real-time translations in 100+ languages. Curate the attendee registration experience with custom branding options and themes. Rehearse the entire presentation with your co-panelists before you go live on stage. Bring your presentations to life with immersive share by placing yourself directly on the content you share. Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition. ...
    1 Rating
    Starting Price: $675/user/year
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  • 4
    Certain Touchpoint
    Create an unforgettable experience for your attendees. Make meaningful connections with your attendees by providing customized content on a level that is almost impossible to do with other event mobile apps. Stay connected with your guests before, during and after your virtual and in-person events. Certain Touchpoint undergoes an extensive security audit annually and can provide a SOC II report, making use of our secure event app that much easier. Gather data from live polls, surveys and attendee social engagement to better understand your attendees’ needs and behaviors. ...
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  • 5
    encaptiv

    encaptiv

    encaptiv

    The ultimate audience engagement platform for virtual, hybrid and in-person presentations & events. Invite your audience to be part of the conversation with live polling, questions, feedback and more. Convert your audience members to customers, donors or fans with real-time, targeted calls to action. Know who was engaged and how to improve your presentations with detailed audience and content analytics. Take your virtual or hybrid presentations and events to the next level with fully integrated live video and streaming. At encaptiv, we know that engagement is about more than just interaction. ...
    Starting Price: $9 per month
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  • 6
    AhaSlides

    AhaSlides

    AhaSlides

    AhaSlides is an interactive presentation platform that transforms static slides into engaging experiences. It lets you add live polls, quizzes, word clouds, and Q&A sessions to your presentations, perfect for educators, trainers, and business professionals. Key Features: - Real-time audience interaction - PowerPoint and Google Slides integration - AI-powered quiz generation - Anonymous feedback options - Live analytics and reporting - Free plan available (up to 50...
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    8 Ratings
    Starting Price: $7.95
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  • 7
    KAMWISE

    KAMWISE

    Kamwise

    KAMWISE GO gives you the tools to enhance your online presentations, making you look more professional while letting your audience see you while you are presenting, setting your brand and improve your storytelling by having a simple workflow for sharing your content, such as PowerPoint, Word Documents, Spreadsheets, video clips, PDF files, websites, Google files, embed code content and more. Create your own custom interactive experience with infinite possibilities, set your brand high and monetize your events with sponsorship opportunities. Improve your virtual events by letting your audience interact with your presentation embedding your favorite live polls, Q&A’s, icebreaker games, counters or any interactive content.
    Starting Price: $9.95 per month
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  • 8
    AONMeetings

    AONMeetings

    AONMeetings

    AONMeetings is a secure, browser‑based video conferencing and webinar platform that enables users to join HD video calls directly from any modern browser, no downloads or installations required, thanks to WebRTC technology, offering up to 1080p video and spatial audio with minimal latency and cross‑platform support. It includes unlimited webinars across all plans, complete with registration, paid event integration, live polling, Q&A, and custom branding, no extra fees required. Meetings and webinars are enhanced with AI‑powered features such as automated audio/video recording, real‑time transcription, smart summaries, closed captioning, and intelligent search to help users quickly retrieve and review content. Designed with enterprise-grade security and compliance in mind, AONMeetings provides end‑to‑end encryption, 128‑bit security, HIPAA compliance, a Business Associate Agreement option, and enhanced privacy controls like security codes and access management.
    Starting Price: $3.99 per month
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  • 9
    LineUpr

    LineUpr

    LineUpr

    ...Share your agenda, highlight speakers and sponsors, and gather valuable insights with surveys and live polls. Engage participants and foster connections with chat and networking features. Trusted by over 5,000 customers, from large enterprises to local nonprofit associations, LineUpr offers flexible pricing and features to suit any event. Main Features: - Agenda, Speaker profiles, locations, sponsors and exhibitor presentation - Updates and notifications - Surveys, Q&As and live polls - Networking and chat features - Personalized agendas and session registration options Visit our website to request a demo or try LineUpr today!
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    11 Ratings
    Starting Price: $119.00/event
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  • 10
    Glisser

    Glisser

    Glisser

    Make your live events, training sessions, and even classrooms more interactive and engaging with Glisser, an award-winning audience engagement software. Glisser allows you to share presentation slides to delegates' devices in real-time, then uses audience interaction- Q&A, live polling, social feeds and private note taking- to improve the attendee experience and provide useful event analytics. It's simple for event organizers to set up, and requires no audience download.
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  • 11
    ConnexMe

    ConnexMe

    Evenium

    ...Included are live document sharing with annotations, streaming video/audio, brainstorming tools & visual polling - plus live Q&A, live polls or surveys with optional results display, (personalized) agenda with session/breakout detail, interactive map, documents, push notifications, speaker & sponsor/exhibitor info, attendee profiles (message/meet), custom branding & more...
    3 Ratings
    Starting Price: $1499.00/event
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