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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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69 Products for "customization" with 2 filters applied:

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  • 1
    Pipedrive

    Pipedrive

    Pipedrive

    Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. ...
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    9,446 Ratings
    Starting Price: $24/month
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    Shape Software

    Shape Software

    Shape Software

    ...Shape provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape's suite of services today.
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    132 Ratings
    Starting Price: $119
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  • 4
    Titan

    Titan

    Titan

    ...No other product on the market does it better or faster. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap!
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    363 Ratings
    Starting Price: $12 per month
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  • 5
    Thales Sentinel
    Sentinel Software Monetization solutions combine licensing, protection, and entitlement​​​​​​​ management to drive business growth. Let Sentinel help you extract the most value from your software. Our software solutions help customers generate new revenue streams, improve operational efficiency, increase customer satisfaction, and gain valuable business insights. Based on award-winning technology, Sentinel has a strong global customer base with over 10,000 customers, in 30 industries located in over 100 countries. Sentinel solutions enable you to offer flexible business models, capture new revenue opportunities, and minimize revenue leaks. ...
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  • 6
    TOPdesk

    TOPdesk

    TOPdesk

    ...Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. ...
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  • 7
    Bookafy

    Bookafy

    Bookafy

    Bookafy is a robust and automated booking software for demos, service appointments, sales, and calls. Comes with a beautiful booking page or on website integration, Bookafy allows customers to book their own appointments, pay bills, and reschedule meetings, demos, and appointments seamlessly. Simple and powerful, Bookafy’s sophisticated online appointment scheduling platform features enterprise-level capabilities such as automated Text reminders, mobile scheduling, class and group scheduling, GoToMeeting integration, unlimited users, and more.
    Starting Price: $7.00/month/user
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  • 8
    Trawex Cloud Suite

    Trawex Cloud Suite

    Trawex Technologies

    If you’re running a travel or tourism business may be small or big, you can’t survive in the present world without online booking software. Increase productivity and grow sales in your travel agency or OTA with online booking software which is always available and customers can book at any time and from anywhere. It meets your customers’ expectations as it is online, easy to use, and easy to access on any device. The online booking system software which allows a potential customer to book and pay for an activity or service directly through your website. Integrate travel agency software to get a complete software solution for your travel agencies or OTAs. ...
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    10 Ratings
    Starting Price: $5000 one-time payment
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  • 9
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box". ...
    4 Ratings
    Starting Price: $0
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  • 10
    Gatekeeper

    Gatekeeper

    Gatekeeper

    ...Gatekeeper keeps customers on track.
    Starting Price: $775.00/month
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  • 11
    Inception CRM
    ...It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories and opportunities. Inception CRM’s powerful search helps sales reps quickly find the right customers, while detailed customer cards tell them everything they need to know. Inception’s intelligent workflow-based planner keeps field sales reps productively focused on the right tasks so that every sales campaign is a success.
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  • 12
    Acviss

    Acviss

    Acviss Technologies

    ...By providing real-time insights into the customers' interactions, brands will be able to build a healthy relationship with the audience. Our Products * Certify Unique, Non-cloneable security codes that can help your customers
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  • 13
    Nuix Discover
    Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. Using Nuix software, customers can overcome the challenges of litigation, investigation, risk, compliance and security by asking the right questions and getting complete, timely answers. ...
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  • 14
    Apptivo

    Apptivo

    Apptivo

    Discover how Apptivo CRM Software can help attract, engage, retain and delight more customers. No more juggling between various apps. Increase your productivity and boost your client relationship by managing your Customers, Finances, and Support right from your pocket. Get all the following apps in one CRM, Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, Expenses Reports. A simple online CRM system to store contacts, reminders, files, and communication history. ...
    Starting Price: $10.00 per user per month
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  • 15
    FilePro

    FilePro

    FilePro

    ...Automatically capture legal practice costs and make them immediately available for billing. Manage and record time – before, during or after a billable event. Help your law firm improve productivity and provide better customer service. Give your staff mobile access to information, time-management tools, customer data and more. Reduces the costs of working with your clients and improve customer service. Give clients a branded portal, mobile access, secure messaging , a conveyancing app and more.
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  • 16
    RunSensible

    RunSensible

    RunSensible

    Organize your client information, market your services and products, manage your sales team and stay connected to your customers. Make your business customer-centric and keep customer loyalty rates high. As we continue to improve and expand our sales and marketing platform, we look toward a future where RunSensible can serve numerous small businesses and startups in all their tasks. We are also taking strides in presenting industry-specific solutions based on the main application, making it more efficient for lawyers, photographers, and other businesses.
    Starting Price: $29 per user per month
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  • 17
    Orion

    Orion

    Orion Law Management Systems

    Orion Law Management Systems offers a comprehensive legal practice management software solution tailored for midsize to large firms across all law practice areas. Established in 1985, Orion delivers a fully integrated suite of financial, practice, and firm management tools. Available on-premises and in the cloud, the software enables firms to streamline operations, enhance productivity, and maximize profitability. Orion also provides project planning, data conversion, accounting...
    18 Ratings
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  • 18
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 19
    Revver

    Revver

    Revver

    Transform your document-dependent work from a burdensome task to a powerful source of growth and positive impact. Leap-frog the limits of traditional document management, and transform document-dependent work from unsecure, manual and burdensome busywork to a powerful source of growth and positive impact for organizations of all sizes and across a broad range of industries. Achieve business zen with Revver (formerly eFileCabinet), an advanced document management software. Revver combines...
    Starting Price: $9.95/month/user
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  • 20
    Deadline Assistant

    Deadline Assistant

    Thomson Reuters

    ...Receive email alerts when changes occur to applicable court rules. Attorney-editors provide detailed reports of changes so you stay informed. Deadline Assistant can help you customize deadlines and centralize deadline information across your firm. Manage deadline information across your entire firm, department, or matter team, and access all Deadline Assistant dates in Outlook. Edit dates, rename events, add notes, or remove calendar events. Build custom templates for case types, transactional deadlines, or scheduling orders.
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  • 21
    Aptien

    Aptien

    Aptien Inc.

    ...Let’s get started. Let’s simplify your day. Looking for a powerful, intuitive work management system that’s super simple to use? You found it! Track your contracts, agreements, customers, suppliers, and other business partners’ records, all in one place. Whether you’re hiring, firing, managing staff contracts, or mapping org structures, Employee Management and HR just got a lot simpler. A tormentingly easy solution to stop the flood of emails and make managing team communication and tasks child's play. Our comprehensive platform provides outstanding features to simplify company admin and management. ...
    1 Rating
    Starting Price: $30.00/month/user
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  • 22
    Attaché Docs

    Attaché Docs

    Monstar Lab

    ...Attaché Docs uses a record and tagging system that effortlessly organizes your documents. Create custom reports, and make a configurable search for a quicker way of sorting files. Stay in line with privacy regulations, and protect your information from digital threats with Attaché Docs’ full end-to-end security and encryption.
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  • 23
    HoneyBook

    HoneyBook

    HoneyBook

    HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects and get paid all in one place. With their business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant. This all-in-one management platform streamlines business processes, from first inquiry to final payment, so business owners can spend less time on administrative work and...
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    16 Ratings
    Starting Price: $19 monthly ($16 annually)
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  • 24
    Agiloft CLM
    Agiloft provides a leading Contract Lifecycle Management (CLM) platform designed to help businesses streamline and accelerate their contract processes. The platform uses AI-driven automation to reduce risks and enable faster, more accurate contract agreements. Its intuitive no-code interface allows users to customize workflows without programming, making it accessible for all skill levels. With integrations to over 1,000 business systems, it connects teams across the organization for seamless collaboration. Agiloft’s solutions have earned trust worldwide, reflected in a 95% customer renewal rate and strong industry recognition. The platform includes the Agiloft Data-first Agreement Platform, which enhances contract management with advanced data insights and AI capabilities.
    4 Ratings
    Starting Price: $0
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  • 25
    Close

    Close

    Close

    Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices.
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    12 Ratings
    Starting Price: $49.00/month
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  • 26
    DocuXplorer

    DocuXplorer

    Archive Power Systems, Inc.

    ...With everything securely stored in one place and easily accessible (via a simple keyword or AI-powered search), your team can stop wasting time chasing paper, and business can move forward. Your team will eliminate tedious and error-prone paper processes, redirecting their time and expertise to more strategic work. With DocuXplorer's custom workflows and AI-enabled features for search, tracking, audits, and analysis, you'll transform your static data into actionable insights.
    Starting Price: $1,200 per year
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  • 27
    JuraMate

    JuraMate

    JuraMate

    ...JuraMate is the smarter, faster way to generate professional legal documents online – all in just a few clicks. Whether you need a contract, invoice, or privacy policy, JuraMate guides you through a simple step-by-step process and instantly delivers a custom document tailored to your needs – fully compliant with German and international standards. ✅ Choose from 30+ ready-to-use templates ✅ English & German document generation ✅ Instant PDF, DOC, or DOCX download ✅ Edit your document before finalizing ✅ Compare versions to track changes ✅ Built with trusted German legal sources (dejure.org, jura-basic.de, Vertragshilfe24.de) ✅ No legal knowledge required Whether you're a freelancer, startup, landlord, or small business owner – JuraMate gives you control over your legal paperwork without the hassle.
    Starting Price: $4.44/month
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  • 28
    SmartAdvocate

    SmartAdvocate

    SmartAdvocate

    ...SmartAdvocate’s robust, exclusive Internet-based built-in features, enable firms to manage, store, track and communicate like never before, ensuring that they achieve the highest level of success. With 150+ integration partnerships, firms can customize SmartAdvocate to fit their needs with integrations like eSignature, AI, accounting, texting, medical records retrieval and much more. This revolutionary software will increase your firm's efficiency and profitability.
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    59 Ratings
    Starting Price: $109 per month per SaaS user
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  • 29
    Onehub

    Onehub

    Onehub

    ...Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your file sharing. Customize your Onehub Workspace to give content sharing a more professional, polished look and create your own Client Portal. Onehub’s virtual data rooms allow your business to send proprietary information to clients while keeping collaborators anonymous.
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    36 Ratings
    Starting Price: $37.50/month
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  • 30
    monday sales CRM
    ...Without the need for an IT professional, build customizable dashboards to get the full overview of your sales cycle to confidently analyze data and optimize your sales processes. Manage your post-sales activities such as client onboarding and their projects to nurture stronger customer relationships. Best of all, it’s extremely user-friendly, standing out from traditional platforms, making it a CRM your sales team would actually want to use.
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    7 Ratings
    Starting Price: $10 seat / month
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