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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
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  • 1
    Bookafy

    Bookafy

    Bookafy

    Bookafy is a robust and automated booking software for demos, service appointments, sales, and calls. Comes with a beautiful booking page or on website integration, Bookafy allows customers to book their own appointments, pay bills, and reschedule meetings, demos, and appointments seamlessly. Simple and powerful, Bookafy’s sophisticated online appointment scheduling platform features enterprise-level capabilities such as automated Text reminders, mobile scheduling, class and group...
    Starting Price: $7.00/month/user
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  • 2
    Deadline Assistant

    Deadline Assistant

    Thomson Reuters

    Does manually calculating court deadlines from multiple sources have you worried you might miss one? Deadline Assistant calculates deadlines for your matters based on applicable federal, state, and local court rules – then adds the information directly to your Deadline Assistant calendar and Microsoft® Outlook® calendar view. Receive email alerts when changes occur to applicable court rules. Attorney-editors provide detailed reports of changes so you stay informed. Deadline Assistant can...
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  • 3
    LawBase

    LawBase

    Synaptec Software

    LawBase was designed with the user in mind. LawBase allows law firms, corporate legal offices, and government agencies to customize and create their own database screens, maintain client profiles, calendars and schedules, integration, and more. LawBase integration with Microsoft the leading ubiquity in government workforce agencies allows users to create calendar appointments from a smartphone or tablet device on Outlook and automatically appear on LawBase without creating duplicate...
    Starting Price: $1000.00/one-time/user
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  • 4
    FilePro

    FilePro

    FilePro

    Access interactive practice management information that’s easy to understand – in real time. Capture, store and manage all the data associated with your legal matters. Complete accounting without specialised staff or software (or an accounting degree). Quickly create customised documents, forms or contracts pre-filled with client data. Automatically capture legal practice costs and make them immediately available for billing. Manage and record time – before, during or after a billable event....
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  • 5
    eimmigration by Cerenade
    eimmigration is case management software built to help law practices and non-profits simplify immigration casework. Legal professionals use it to save time, advance cases faster, streamline immigration forms, improve client communications, and grow their practices. eimmigration is backed by Cerenade, a leader in legal software development, and informed by 30+ years of client feedback. This all-in-one system includes tools to manage your cases, forms, clients, and practice from one place.
    6 Ratings
    Starting Price: $55 per user per month
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  • 6
    LeanLaw

    LeanLaw

    LeanLaw

    LeanLaw is the financial operating system built for law firms that administrators and attorneys use to ensure everything billable is being captured, money flows through the firm properly and reports are always run-ready. With LeanLaw, information is always accessible and transparent, so firms can operate in a seamless way from anywhere and maximize firm profitability using any practice model. Our cloud-based legal billing software has realtime 2-way integration with Quickbooks Online....
    Starting Price: $40/month/user
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  • 7
    Vertec

    Vertec

    Vertec

    More than 1000 companies rely on Vertec for customer relationships, offers, performance recording, invoicing, project controlling and much more. Every company has individual processes - Vertec maps them as you need them. Vertec remains updateable , so you can take advantage of new features and enhancements. Transparent help thanks to Vertec Support, Knowledge Base, YouTube Channel and Vertec Blog.
    Starting Price: $38.56 per month, per user
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  • 8
    The Plaintiff

    The Plaintiff

    Data Development

    Data Development has been providing this software and world class support to plaintiff attorneys for more than 25 years. The software is available in modules so you only buy what you need.
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  • 9
    PerfectLaw

    PerfectLaw

    Executive Data Systems

    PerfectLaw® provides law firms with a true all-in-one practice management solution that unifies case management, timekeeping, billing, accounting, and document management within a single database. Available on-premises or in the cloud, PerfectLaw is also available as a browser-based application, ensuring secure access from anywhere. Key features include matter management, automated billing, workflow automation, and mobile access, enabling attorneys and staff to work more efficiently. Firms...
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  • 10
    Soluno

    Soluno

    Devlos Software

    ...With a full, easy-to-use suite of time/expense entry, billing, accounting, trust, and reporting features, law firms get everything they need to master their business. Work more efficiently and maximize productivity with Soluno's best-in-class trust accounting, billing, usability, value, and 5-star customer support. Soluno offers 100% free data conversions from 14 of the industry's most common solutions.
    5 Ratings
    Starting Price: $49 per month per user
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  • 11
    Time Matters

    Time Matters

    LexisNexis

    Firms rely on Time Matters as an adaptable solution that improves sharing of information, collaboration, process workflows, and more. Fully customize your own workflows, precedents, forms, and documents. Optimize sharing of information among staff with a centralized database of matters. Generate documents rapidly with Merge Templates while reducing errors associated with manual creation. Maintain an automated record of all your work related to a case, to reduce malpractice risks.
    1 Rating
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  • 12
    CompuLaw

    CompuLaw

    Aderant

    CompuLaw is the number one legal calendar, docket and matter management solution available today. Reduce the risk of malpractice exposure from calendar-related errors, and reduce potential human errors with rules-based, configurable date calculations. Automatically schedule critical dates in accordance with applicable court rules. CompuLaw delivers rule sets for more than 2,000 jurisdictions across all 50 states, including court holidays built into the software, eliminating error-prone and...
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  • 13
    Smokeball

    Smokeball

    Smokeball

    Smokeball is your partner to drive your law firm into the future. As the industry’s leading cloud-based legal practice management software, Smokeball empowers you to run your firm specific to your area of law, with insights and tools that help you work smarter, not harder. From first client conversation to case closed, Smokeball’s platform gives you the resources you need to succeed, no matter how you bill or where you work, like: -automatic time tracking and invoicing -streamlined...
    3 Ratings
    Starting Price: $29 per user / month
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  • 14
    DocketTrak

    DocketTrak

    Decision Design

    DocketTrak® is a professional and low cost docketing system for law firms and corporate legal departments. It is powerful, intuitive, and much easier to use than the more expensive systems. DocketTrak® is affordable. Subscribe and pay as little as $75/month for your organization. No setup fee, no cancellation fee, no long-term agreement, no initial investment in software, and no limits to the number of records you can manage. DocketTrak® has incorporated many intellectual property management...
    1 Rating
    Starting Price: $75 per month
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  • 15
    CoCounselor

    CoCounselor

    CoCounselor

    CoCounselor is a Cloud based legal practice management software specifically built to meet the needs of plaintiff's lawyers. With CoCounselor, you and your team can work faster, save time, while growing your firm. Top features include case management, instant document creation, medical billing and case expenses, reporting and dashboards, custom workflows and automation, and task and activity tracking.
    Starting Price: $75.00/month/user
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  • 16
    Linetime

    Linetime

    Linetime

    The heart of your business should always be the client. Great Legal Business Management Software automates and manages processes for operational efficiency, allowing you to concentrate on the needs of your clients. Access our highly experienced team of professionals and discover how Linetime empowers you to manage your business, not the software. Our dedicated software has been intricately designed and developed to enable your business the flexibility and customization you desire. We are...
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  • 17
    The Tussman Program

    The Tussman Program

    Tussman Programs

    Tussman Programs was founded in 1985 by California attorney David Tussman. He designed and wrote the Tussman Program to make the process of legal billing and accounting easier for his own practice, then decided to offer it to other attorneys. Since then, we have continuously refined and improved the Program to meet the needs of our customers. We challenge you to find any product, regardless of price, that offers a greater combination of features, flexibility, ease of use and dependability....
    Starting Price: $595.00/one-time
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  • 18
    CB Exchange Server Sync

    CB Exchange Server Sync

    Connecting Software

    CB Exchange Server Sync is the solution for secure synchronization and migration of data between Exchange Servers. It enables easy synchronization of multiple Outlook accounts hosted in Exchange Server or Office 365. Fully customizable to your business needs. It can be used as one-way or two-way synchronization of calendars, emails, tasks, contacts, and public folders. This solution supports seamless migration of your entire Exchange / Outlook model to Office 365, or other Exchange...
    Starting Price: $4.99 per user/per month
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  • 19
    Zelican

    Zelican

    Zelican Infotech Pvt Ltd.

    Zelican is a leading provider of cloud based LegalTech solutions. Zelican is a privately held company and has been in the LegalTech business since 2013. All our software has been conceptualized, built, and developed based on feedback, suggestions and recommendations of our customers. Our product portfolio provides solutions to corporates from different industries, governmental entities, law-firms and lawyers. At Zelican, we are 100% dedicated to effectively using cutting-edge technologies...
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  • 20
    CaseFox

    CaseFox

    CaseFox

    CaseFox is a cloud-based legal billing and case management software for law firms, attorneys, CPAs, consultants, investigators, and corporate legal teams. It streamlines vital workflows like case/client/document management, timekeeping & expense tracking, billing/payments, and client intake forms. Now with AI-powered document generation and analysis, users can generate contracts, NDAs, and legal drafts easily. Seamlessly integrate with top tools like PayPal, LawPay, QuickBooks, Xero,...
    2 Ratings
    Starting Price: $45 Monthly & $39 Yearly
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