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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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14 Products for "customization" with 1 filter applied:

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  • 1
    Lune

    Lune

    Lune

    ...Our app doesn't just teach, it immerses you in stories that adapt to your proficiency level, ensuring that every word and sentence propels your learning journey forward. With custom flashcards based on the vocabulary you encounter, and guided conversations to practice real-world scenarios, mastering a new language has never been more intuitive or enjoyable.
    Starting Price: Free
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  • 2
    Liqvid Language Learning

    Liqvid Language Learning

    Liqvid English Edge

    ...Their offerings include interactive media content, personalized learning paths, and AI-driven assessments designed to enhance student engagement and learning outcomes. Liqvid serves a diverse clientele, including schools, universities, publishers, government organizations, and enterprises, providing scalable and customized solutions to meet specific educational needs. With a commitment to transforming education through AI-driven innovation, Liqvid empowers learners to develop critical language skills essential for success in today's global landscape.
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  • 3
    Inream

    Inream

    Inream

    ...The content resembles interactive, story-based lessons rather than simple flashcards or chatbots, offering varied formats such as scenes, shows, games and role-based audio. Gamified exercises cover speaking, listening, reading, writing and vocabulary, all with real-time verification. Instructors can produce customized tasks and dialogues in seconds to complement classroom lessons. Progress tracking and adaptive feedback help learners stay focused and make measurable gains.
    3 Ratings
    Starting Price: $3/user
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  • 4
    Transparent Language

    Transparent Language

    Transparent Language

    ...Learners engage with level-appropriate, pedagogically-sound content to build and refresh the modalities, vocabulary, and grammar they need most. Instructors create and assign custom, online lessons, monitor student activity, and come to class assured their students are ready to engage.
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  • 5
    Mango Languages

    Mango Languages

    Mango Languages

    ...Encourage the next generation with an engaging language-learning platform that gets them speaking. Offer your employees a chance to deepen their connection with global customers.
    1 Rating
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  • 6
    Speexx

    Speexx

    Digital Publishing

    ...It is built on AI and a global network of top coaches to provide business coaching, corporate language training, and skills assessment services to large organizations everywhere – integrated with customer people tech and within a safe online environment. More than 1,500 organizations worldwide use Speexx for digital language skills training and business coaching services to bring out the best in their people. Speexx is one of the most widely used corporate online coaching and assessment solutions for all major business languages, with ongoing support in 13 languages.
    4 Ratings
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  • 7
    Learn From Native

    Learn From Native

    Learn From Native

    ...Learn English with real-world topics and mix up the learning by studying with other learners and the best tutors across the globe. Learn from Native is a unique app for Android devices that combines a variety of educational resources into one environment. Learn from Native provides customized courses in Creative Writing, Public Speaking, Conversational English, Business English, IELTS Coaching, Grammar, and more, and caters to age groups from 4 to 55 years.
    1 Rating
    Starting Price: ₹3000 per user per month
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  • 8
    Fluento

    Fluento

    Fluento

    ...An algorithm that matches you with similar people who speak a different native language. Join a global community of 590 motivated learners and continue the conversation between practice sessions. Fluento is super customized, we can build tasks for every scenario.
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  • 9
    Mondly by Pearson for Business
    ...The solution offers a gamified learning experience, and world-class speech recognition technology, among other features. The benefits of using Mondly by Pearson for Business for businesses are tangible and include increased customer satisfaction, the attraction and retention of top talent, and improved safety, productivity, and collaboration among multilingual employees. Additionally, each Mondly by Pearson for Business license grants free access to Mondly Kids, a language learning app for employees' children.
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  • 10
    Learnlight

    Learnlight

    Learnlight

    Learnlight is a company that helps organizations develop their talent to thrive in today's multilingual, multicultural workplace. We combine award-winning technology with the world's best trainers to deliver language, intercultural, and communication skills training globally. Our solutions reflect the corporate language learning needs of your organization and are framed within the context of your industry. We offer a unique range of solutions, including virtual, digital, and blended...
    Starting Price: Free
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  • 11
    LangLime

    LangLime

    LangLime

    ...It supports reading and writing in six languages (Spanish, Italian, French, Portuguese, German, and Korean) and lets users translate contextually rich excerpts with features like text-to-speech playback, sentence-level grammar breakdowns, and in-context explanations. The app allows users to customize examples to their interests, bypasses heavy gamification, and aims to accelerate comprehension through exposure instead of isolated vocabulary exercises. LangLime fosters continuous flow by surfacing instant explanations for phrases that viewers don’t understand without interrupting practice, thus reducing switching between resources. ...
    Starting Price: $20.22 per month
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  • 12
    Rosetta Stone

    Rosetta Stone

    Rosetta Stone

    ...Our TruAccent™ speech engine lets employees dial in their pronunciation so they’ll be confident when it’s time to talk business. It’s a big leap from lessons to talking with co-workers and customers. Tutoring sessions with native speakers provide conversation practice so learners become naturals at speaking their new language.
    1 Rating
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  • 13
    Speakable

    Speakable

    Speakable

    Speakable is an AI-driven language-learning platform designed for instructors to assign, monitor, and grade speaking, writing, and comprehension tasks in more than 100 languages. It enables teachers to create custom activities, such as repeat-after-me speaking drills, open-response prompts, and multimedia cards, then delivers instant AI feedback on student submissions, including pronunciation, grammar, number/gender agreement, and suggested improvements. The tool organizes student responses into portfolios so educators can track growth over time, view proficiency estimates, and access analytics that show how learners are improving. ...
    Starting Price: $25 per month
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  • 14
    LearnLanguages24

    LearnLanguages24

    LearnLanguages24

    LearnLanguages24 is one of the most successful language course companies in the world, with 79 available languages and over one million satisfied customers. Their award-winning courses provide the easiest, fastest, most enjoyable and effective ways to learn a new language. Their proven methods ensure that you are conversational after 8 hours, even if you are not a natural linguist. Guaranteed. All courses were crafted by experts with master's degrees in Language Science and native speakers. ...
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    36 Ratings
    Starting Price: $19.95 one-time fee
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