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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1562 Products for "customization" with 1 filter applied:

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  • 1
    OLS

    OLS

    Organi

    ...Integrated digital archive of all your documents (photographs and files linked to products, suppliers, purchase and sales orders) throughout the various modules of the application. Customs. Automated processing of all customs formalities
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  • 2
    MonthlyCards

    MonthlyCards

    Creatoactive Studios

    MonthlyCards is a mobile and web application for water, milk, gas, and tiffin monthly delivery vendors, it provides sales and accounting solutions with daily order management for customers. Create multiple products and add different pricing per customer per product. Send payment requests to your customers and keep track of pending and received payments per customer. Doing accounting on paper-based cards which are not efficient accounting, most of the time these cards are lost or damaged by customers. As most of the customers are postpaid, the vendor has to follow up for payments which is even 6-8 months due in some cases. ...
    1 Rating
    Starting Price: $5 per month
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  • 3
    SupplyAI Aspen
    Aspen enhances retailers' ability to service customers across multiple channels. Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently. Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device.
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  • 4
    VAMOSYS

    VAMOSYS

    VAMO Systems

    ...We want a customer to buy a product purely for the value it’s giving, not for marketing gimmicks. We take customer support very seriously. We just don’t want to see a dissatisfied customer. We employ the best people and tools to excel in customer support.
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  • 5
    EnergyElite

    EnergyElite

    Structured Management Systems

    Our solution is to simplify the process. Instead of receivables spread across product lines, the EnergyElite Accounts Receivable Module allows for a single A/R record, regardless of the customer’s location or product mix. The EnergyElite A/R module has given the industries we serve centralized customer service that is global to all the SMS modules. With a single A/R, all types of customers can be accommodated with one receivable system. There’s even an advanced global credit module for all customers, even customers that cross-over product boundaries. ...
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  • 6
    GoFor

    GoFor

    GoFor

    Late deliveries are frustrating for everyone. Choose a last mile partner that can help you deliver on time, every time. Get customers what they need when they need it and watch your customer satisfaction scores climb. Your customers will reward you for fast, reliable delivery by coming back again and again. Disrupt the competition – and win – with on-demand delivery that’s as fast as it is simple. Your customers’ delivery expectations can put you in a difficult situation. ...
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  • 7
    DoDo LastMile
    ...DoDo offers fast delivery to the customer’s hands and mastering the last mile.
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  • 8
    Rocla WMS
    ...The focus of the application is on automated material handling systems for paper reels and various palletised goods. The objective of the Rocla WMS is efficiency in the customer’s intra logistics operations as evaluated from the perspective of several customer interest groups, such as floor-level users, the management, company shareholders, and end customers. The outcome is concrete benefits, including economic savings for customers. Rocla's WMS controls locations, product placement, and transport resources; tracks the movement of products and materials; and maintains up-to-date inventories. ...
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  • 9
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ...End-users also benefit from many different modules such as inbound transportation management, wire cutting, voice picking, and slotting, just to name a few. PathGuide understands, whether it’s a single DC with dozens of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 10
    Vialatm

    Vialatm

    Vialatm

    ...Vialatm is an easy-to-use web service with key features: one platform for GPS tracking and IOT; wide range of vehicle/personal trackers and mobile applications; work with BLE sensors and IoT devices; access via Web, Android, and IOS applications, with the possibility of receiving push events notifications; reports and graphs to monitor and analyze the operation of objects; convenient interface for defining event notifications; opportunity to structure objects into groups; creating your users and assigning roles for them; creating links for external observers (for an object or group of objects); a built-in scripting language that allows you to customize the business logic of the platform flexible; access via REST API for enhanced capabilities and integration with other systems; interface in 12 languages ​​(no problem to quickly add a new language).
    5 Ratings
    Starting Price: $0
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  • 11
    Haulk

    Haulk

    Haulk

    ... - Streamline Staff and Fleet Management - Improve Order Tracking and Dispatcher Coordination - Easy Navigation with Our User-Friendly CRM - Set your Priorities, Tasks, and Timelines - Access Detailed Reports and Payroll Details Automate Order Processing and Invoicing Haulk has a familiar interface, which was designed with customer care and has all the functions you need. The system was built by people who work in the field of cargo transportation. They understand the specifics of this industry and the conditions of working there. Haulk is an independent private company that has explored the issue of working with road transport a lot, making it much easier to deliver cars to your company's customers, allowing them not to worry about logistics and spending time on improving services.
    Starting Price: $25 per driver per month
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  • 12
    Epicor Indago WMS

    Epicor Indago WMS

    Epicor Software

    ... - Accelerate Order Cycle Time: Know the exact location and status of every SKU in your warehouse at every moment to ensure immediate availability. - Eliminate ‘Zero Picks’: Resolve chronic issues in finding and picking parts for every order, boosting service levels and customer satisfaction.
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  • 13
    Trackr

    Trackr

    Shopify

    Integrates with 900+ carriers worldwide, so you and your customers always know where each package is. Let your customers track order status by enabling automated email notifications. No more “where’s my order” complaints. Support AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet & ePacket (China Post, China EMS), easily hide Chinese origins. The parcel tracking app provides a branded experience by simply customizing the tracking template to match your store design. ...
    Starting Price: $9 per month
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  • 14
    ShuttleControl

    ShuttleControl

    Vinctus Technologies

    The mobility platform for business. ShuttleControl is the mobility platform businesses use to enhance customer experience and operational efficiency. Shift gears into the fastlane. One platform with all the features you need to provide an experience your customers will remember. Giving your customers a modern experience is not enough. Stay ahead by having the features to personalize the experience around your brand. One platform with all the features you need to streamline any mobility operation. ...
    Starting Price: $29 per month
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  • 15
    FlavorCloud

    FlavorCloud

    FlavorCloud

    ...The best shipping and customs services at the most affordable price.
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  • 16
    Qapla'

    Qapla'

    Qapla'

    ...You can save >54% time in customer care activities and increase your revenue with tracking communication with >70% open rate.
    Starting Price: €39
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  • 17
    EliteManufacturers

    EliteManufacturers

    Elite Dynamics

    Create and monitor your aftersales & work tickets with full visibility over the process across all customers. Monitor your customer aftersales tickets with the ability to mobilize your teams whilst providing them with all the necessary information. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline. Gain end-to-end visibility of the customer journey from lead to invoice with full control over every step in the process. ...
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  • 18
    TRIS Warehouse
    With TRIS Customs Management Solution you can manage all your import, export and transit declarations, certificates and PLDA/AGS declarations. This solution has been developed in collaboration with our customers to be very rapid and user-friendly and includes fully automatic invoicing of Customs information. A particular feature is TRIS CCT which enables you to communicate directly with the European Customs authorities.
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  • 19
    NetDespatch

    NetDespatch

    NetDespatch

    ...Carriers using our platform enable their customers to ship and track online, and to use our wide-ranging portfolio of integration services, have seen significant growth in their internet-connected customer base, considerable reductions in operational costs as well as increased customer retention.
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  • 20
    Loystar

    Loystar

    Loystar

    ...Make your customers feel loved by sending them a message on their birthdays, automatically. Service type business can easily manage appointment bookings, as well as easily organize products and services in one-click. Issue Gift Cards easily, send them virtual, and increase customer referral degree in your business.
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  • 21
    SilentDispatch

    SilentDispatch

    Silent Dispatch

    The SilentDispatch software suite utilizes the power of the cloud and its own robust feature set to allow your dispatchers, drivers and customers to easily complete the customer's wish of moving from one place to another. Featuring best-in-class customization capabilities and the ability to scale from five to five hundred vehicles, SilentDispatch allows you to easily manage the chaos of mobile operations. SilentDispatch increases dispatcher and driver more efficiency while minimizing your operating costs. ...
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  • 22
    Gazatem Intellect

    Gazatem Intellect

    Gazatem Technologies

    Customer Portal. Your customers can manage their catalog and create orders. API Gateway. Open your platform to third party solutions and allow companies to integrate with you. Pricing Management. Plan your products dynamically updating pricing based on location and customer group Data Import Tools. Import your product inventory, price list and stock count dynamically in realtime.
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  • 23
    Seven Senders

    Seven Senders

    Seven Senders

    ...Connect your company with the leading delivery platform Seven Senders and benefit from the best solution for your international delivery. We make international delivery a perfect experience for your customers – and support you with our services to raise your shipment to a high level. Take advantage of this opportunity! Customize your delivery options with Seven Senders optimally to the service expectations of your customers. Guarantee the highest customer satisfaction through shipping like local shops in the respective target market and thus achieving additional sales from day one. ...
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  • 24
    CarrierGo

    CarrierGo

    Blume Global

    ...Get paid faster. Join one of the largest growing networks for trucking companies and their drivers. Blume helps customers successfully execute all aspects of logistics across the supply chain including first- and last-mile visibility and invoicing, enhances visibility and control over transportation spend, and improves customer service and vendor relations. Digitize your operations to become your customer’s carrier of choice.
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  • 25
    Outerspace

    Outerspace

    Outerspace

    Our supercharged solutions power the best customer experiences in the world. Your 3PL can be your competitive edge. We’ve redesigned every process to be brand-first and customer experience-obsessed. We've engineered success into a science. More control for eCommerce management. Seamless integration between Shopify and our WMS. Self-service ship via edits, updatable until order dispatch.
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  • 26
    FreshLime

    FreshLime

    FreshLime

    Drive more customers to your local, service-based business with FreshLime’s personalized engagement platform. Customer retention doesn’t have to be complicated. We make it easy for you to bring customers back again and again. Our customer data platform knows the formula for success and automates the process so you don’t have to lift a finger.
    Starting Price: $149.00/month
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  • 27
    BigChange

    BigChange

    BigChange

    ...Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
    Leader badge">
    8 Ratings
    Starting Price: £69.95 per user per month
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  • 28
    Thyme Software

    Thyme Software

    Fresh Software Solutions

    We believe in providing the best software solution at the most competitive price for our customers. We also believe that our solution is the most comprehensive solution for the dollar. Our company is built on strong and lasting partnerships with our customers. We value our customers and understand that the relationship goes beyond just software. For over 10 years we have been partnering with our customers and hold that relationship in the highest regard. ...
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  • 29
    ProShip

    ProShip

    Quadient

    ...Learn why the top companies choose ProShip’s industry-leading multi-carrier shipping software to deliver on customer delight. ProShip isn't a cookie cutter system, it's fully customized to fit into your enterprise technology stack and scales as your business grows.
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  • 30
    FleetTA

    FleetTA

    FleetTA

    A powerful web based platform for dispatching and managing tasks, streamlining your business operations, tracking drivers GPS location in real time, empowering your business with reports. Native ios/Android field force mobile App for drivers to interact with dispatchers and customers, receive on demand or scheduled tasks, drive to the destination of their tasks. Keep your customers engaged and informed with easy mobile web experience, allowing customers to track their tasks in real-time, communicate with drivers, rate their experience. FleetTA dispatch dashboard is simple to use, but it is very powerful. FleetTA brings all the features in one place so that you can spend less time organizing your business and more time to grow your business and keep your customers happy. ...
    Starting Price: $30 per month
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