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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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15 Products for "custom" with 2 filters applied:

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  • 1
    StrategIQ Commerce

    StrategIQ Commerce

    StrategIQ Commerce

    ...Enhance your customer order experience with customized web visibility to order and shipment delivery statuses. Support your customer service teams with access to order transit information including customer-promised delivery performance and predicted delivery dates. Data capture from any source including EDI, API, text file, OCR paper, and electronic documents.
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  • 2
    FlavorCloud

    FlavorCloud

    FlavorCloud

    ...The best shipping and customs services at the most affordable price.
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  • 3
    ClickPost

    ClickPost

    ClickPost

    Provide a delightful post-purchase customer experience to reduce returns and convert one-time shoppers into loyal customers. When choosing a brand, 58 percent of buyers find the post-purchase experience to be the most significant parameter. ClickPost provides you with a unified API platform to bring collaboration and visibility while leveraging logistics intelligence to reduce exceptions and real-time tracking with predictive analytics to enhance customer experience. ...
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  • 4
    Locus

    Locus

    Mara Labs

    Locus’ AI-powered platform powers world-class retail customer experiences by enabling logistics excellence across the entire fulfillment chain. Our modular, API-first solutions automate decision making across the first, mid and last mile to deliver more at lower costs, and ensure a competitive edge. Elevate omnichannel retail profitability, customer experiences and environmental sustainability with our market-leading, AI-driven, end-to-end retail logistics platform. ...
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  • 5
    Dockflow

    Dockflow

    Dockflow

    We’re the world’s first logistics enablement platform using AI to optimize operations, enhance sustainability, and empower smarter supply chains. Our customer portal provides real-time shipment tracking, cutting down on calls. This branded, self-service tool frees your team for bigger stuff and empowers customers with direct access, boosting satisfaction and trust. Dockflow’s automatic carrier milestones track your containers and serve fresh data, eliminating manual checks and reducing costly delays. ...
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  • 6
    Intelligent Audit

    Intelligent Audit

    Intelligent Audit

    ...Intelligent Audit is an industry leader in the data analytics, business intelligence, and freight audit business, with a wide range of services available to clients looking to reduce costs, improve customer satisfaction, and discover new strategic opportunities to apply across their organizations. Leverage Intelligent Audit’s deep industry knowledge to gain valuable insight and a trusted partner that you can think of as an extension of your team.
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  • 7
    Shipware

    Shipware

    Shipware

    Whether you ship UPS, FedEx, LTL, or use a 3PL, Shipware has a customized solution for you. Since 2011, Shipware has helped hundreds of businesses to reduce shipping costs and spend efficiently. We know there’s no one-size-fits-all solution to cost-efficient shipping. Our team of former UPS, FedEx, and LTL pricing analysts use a blend of data modeling, Shipware’s proprietary technology, and insider knowledge to build a solution that fits your needs.
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  • 8
    Coreties

    Coreties

    Coreties

    ...Schedule a personalized demo by selecting a convenient timeslot, and we'll connect with you to arrange it. Based on your details, we'll send you valuable data insights about your company, current clients, and potential customers within one working day. Discuss your questions, gain insights, and get free trial access to the full platform. Integrate Coreties seamlessly into your daily workflow to optimize your operations. Coreties offers a variety of products all based on customs data and enriched with other sources of information with the single aim to help you succeed in commercial logistics & shipping. ...
    Starting Price: €0.27 per day
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  • 9
    Roboost

    Roboost

    Roboost

    Making delivery operations the easiest part of your business. Automate every stage of your last-mile delivery cycle without pressing a button. Gain back control of your fleet, enhance courier productivity, and boost customer satisfaction. Roboost is an AI-powered last-mile delivery automation platform designed to optimize fleet operations and enhance courier productivity. The software automates every stage of the delivery cycle, from dispatching orders to real-time fleet tracking, helping businesses save time and improve delivery speeds. With features like automated route optimization and rider management, Roboost boosts efficiency and ensures that deliveries are completed twice as fast, while improving customer satisfaction through real-time order tracking.
    Starting Price: 300 USD/Month
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  • 10
    Kardinal

    Kardinal

    Kardinal

    ...Planning and carrying out routes considering all constraints of the field, is a very difficult job. Kardinal takes on the computational part of that job so that your teams can focus on the right level of human decisions. strategic and customer-centric.
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  • 11
    Flowls

    Flowls

    Flowls

    ...Several features are already integrated with Flowls, to automate your work and integrate your logistics operations. Container tracking integrated with the main shipowners, with date forecasts and event-by-event control. Track your customs processes directly on the platform, without having to access different systems. Create automation with a few clicks to optimize processes and facilitate the identification of possible points of rupture in logistics operations. Synchronize SAP orders and shipments data and control your processes on a more integrated and collaborative platform. ...
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  • 12
    SiftedAI

    SiftedAI

    Sifted

    SiftedAI continuously monitors your shipping spend and performance, providing the analytics and tools needed to achieve 100% optimization across your parcel operations. Contrary to the standard consulting model, our platform gets and keeps you at a $0 savings opportunity, so you aren’t spending unnecessary dollars. SiftedAI lets you know when to take action, when something has changed, or when there is opportunity for improvement. Our platform gets your parcel operations healthy....
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  • 13
    Green Mountain

    Green Mountain

    Green Mountain

    ...You’re investing in the most knowledgeable partner, one who can help you unlock the power of optimized shipping to maximize profitability, deliver on your promise to customers, and provide the ultimate level of business support. We have a team with the most comprehensive industry intelligence and carrier know-how. We possess the only system that can audit and re-rate every transaction - no matter the volume or complexity. Our unique advisory approach means you’re not left alone to manage a platform or craft a plan. ...
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  • 14
    Openlane Logistics Management Platform
    ...We promise a perfect solution to digitize all your logistics operations on a single platform with centralized planning and real-time information for your teams and even your customers. Plan every logistics operation to perfection. Effortlessly maintain consignor & consignee data, generate contracts for consignors, create orders (lorry receipts, LR), check live stock in the warehouse, generate run sheets with automated route plans, dispatch & assign them to the best-matched drivers/vendors, create invoices automatically and ensure fault-less on-ground documentation and EPOD validations. ...
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  • 15
    Parcel Perform

    Parcel Perform

    Parcel Perform

    Parcel Perform is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the e-commerce journey, from checkout to delivery and beyond, including returns, logistics operations, and data-driven management. Built on the industry's most comprehensive data foundation, our AI-driven platform eliminates data silos, ensuring the insights and agility e-commerce businesses need to...
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