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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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442 Products for "custom" with 2 filters applied:

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  • 1
    Logipulse

    Logipulse

    Stellosys Technologies

    ...Our logistics management software helps you manage your business end-to-end, we also provide powerful tools that help you improve profitability and provide better service to your customers. Logipulse provides a state-of-the-art SaaS logistics solution to advance every logistics activity with a design that efficiently responds to devices such as desktops, tablets, mobile devices, PDAs, scanning devices, etc. Helps you do business even while you're on the go. Shipping query, quote, pickup, delivery and more that go into container management can be entered, assigned or automated from a single Logipulse platform. ...
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  • 2
    Fleetroot

    Fleetroot

    Fleetroot

    ...Through the use of onboard telematics and connected intelligence, automotive dealerships and vehicle leasing companies now have access to real-time actionable data to control contract vitals like fuel, mileage, and maintenance. Fleetroot toll & Traffic fine management service automates the process of tracking tolls, fines, associating vehicles, and charging customers for toll & fine usage. Get maximum value from a unified platform to manage a fleet, automate billing & invoicing and handle financials.
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  • 3
    Heavy Vehicle Inspection (HVI)
    Helping businesses to unify cost, efficiency, productivity and safety by one connected platform. The industry's top rated software for reliability centered maintenance. Track and fix the productivity issues with Daily operator reporting on work hours, Machine usages, DVIR and additional business data collection. Reduce annual maintenance cost by 25% with well planned PM schedules, follow up process and detailed tracking on parts, labor. No paper printing or reduced administration efforts to...
    2 Ratings
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  • 4
    Picador

    Picador

    treeDiM

    ...Optimus launches the new module of Packaging Estimating with automatic calculation of imposition of printing, die-cutting, case packing and palletizing, getting packaging manufacturers to meet all the increasingly demanding requirements of their customers, achieving, reducing the time-to-market.
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  • 5
    Nextmv

    Nextmv

    Nextmv

    Nextmv is a DecisionOps platform that accelerates optimization AI teams with tools for deployment, testing, CI/CD, collaboration, and management of decision models. With Nextmv, developers can create scalable, custom decision services complete with unique API endpoints and options to integrate with popular solvers and modeling solutions. Nextmv is a globally distributed Series A startup backed by FirstMark Capital, YCombinator, and leaders from Stripe, Twilio, GitHub, and Seamless.
    Starting Price: $20/month
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  • 6
    ZervX

    ZervX

    BerarkRays

    ZervX is a platform that can help you run any kind of mobility or on-demand business, whether it’s ride hailing, ride sharing, commerce, logistics, or something else. We take care of the technical aspects, so businesses can focus on growing their business and serving the customers. We empower businesses with the tools they need to succeed in this fast-changing world. Here are some of the specific industries that ZervX serves: Ride hailing Ride sharing Corporate transportation Food delivery Grocery delivery Materials delivery Package delivery Delivery operators Third party logistics Fleet servicing Moving services Field services
    2 Ratings
    Starting Price: $300/Month/Basic
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  • 7
    Finsyt

    Finsyt

    Finsyt Technologies

    ...Committed to innovation, we provide client-centric, industry-specific solutions that optimize supply chain processes and offer robust financial accounting for both inventory and non-inventory assets. Our dedicated team of professionals works collaboratively with clients, ensuring customized software solutions that evolve with their business needs. At Finsyt Technologies, we are not just a software company; we are your strategic partner in business growth, leveraging technology for unparalleled success in the competitive landscape of the Middle East.
    Starting Price: $999
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  • 8
    Zoyride

    Zoyride

    Zoyride

    ...It simplifies vehicle, driver, and operations management with flexible modules including: Taxi Dispatch Software – Automate ride matching, pricing & payments Self-Drive Rentals – Manage bookings, availability & payments Freight Booking – Match carriers, track cargo, and automate documentation Shuttle & Employee Transport – Schedule, track, and notify riders Fleet Management – Monitor vehicles, maintenance & fuel usage CRM – Manage leads, customers & campaigns Finance Tools – Track billing, expenses & reports Zoyride helps businesses scale efficiently, reduce costs, and stay in control.
    1 Rating
    Starting Price: $50 per month
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  • 9
    VISCO

    VISCO

    VISCO

    VISCO is a robust enterprise resource planning (ERP) software designed specifically for importers and wholesale distributors. VISCO is uniquely designed to handle cost calculation, shipment, and inventory tracking; document generation and management; and foreign currencies and unit of measure conversion. This sophisticated ERP software can be integrated with warehouse management, inventory management, and procurement features to help import and distribution businesses operate efficiently.
    Starting Price: $95.00/month/user
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  • 10
    MaxxTraxx

    MaxxTraxx

    Scott Systems

    MaxxTraxx is a top-tier automotive shop management software specially designed for use in heavy truck, motorcycle, recreational vehicle (RV), marine, bicycle, restoration, and specialty repair shops. Affordable and easy-to-use, MaxxTraxx is composed of three primary departments: Service (to boost revenue opportunities), Parts (to optimize the inventory), and Business Management (to control all financial transactions and maximize profitability). MaxxTraxx delivers a host of feature such as...
    Starting Price: $59.00/month/user
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  • 11
    Ignition WMS

    Ignition WMS

    AFS Technologies

    ...As a fully scalable solution that enables operations of all sizes—including businesses with many warehouses—Ignition WMS will ensure that you benefit from increased productivity, inventory accuracy, traceability, improved inventory turns, and product visibility. Our powerful system will enable your business to work with customers or vendors from different countries by including the flexibility to use different weight and measurement systems. WMS is designed to provide the level of visibility and control required to enable the delivery of the perfect order. Simultaneously, it improves the overall warehouse infrastructure by providing the ability to automate manual efforts, reduce labor and inventory inefficiencies, and more.
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  • 12
    Degama DTMS

    Degama DTMS

    Degama Systems

    ...Quoting, Order Booking, Document Management, Auto-Billing, Auto-Rating, Pre-Scheduling, Dispatch, Auto-Routing, Monitoring, EDI, Mobile POD for Android, Mobile IOS Iphone, GPS, Mapping, Messaging, Scanning, Driver/Broker Settlements, Fuel tax IFTA, Fleet Maintenance, Mechanics App, A/R, A/P, G/L, F/R . Custom Deployment for Unique Trucking Companies. Integrations to Samsara, Quickbooks Online, Omintracs, CRMs, Office, Google, PCMiler, ProMiles, Navistream and loadboards.
    1 Rating
    Starting Price: $159/user/month
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  • 13
    Aptean Distribution ERP
    ...Aptean Distribution ERP empowers companies to manage the entire supply chain operations, including mobile sales and order entry, demand planning and purchasing, supplier production monitoring, transportation and logistics, import management, and customer support. Aptean Distribution ERP is a fully-integrated, end-to-end solution that gives business flexibility, and significant time- and cost-savings.
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  • 14
    PoliSys

    PoliSys

    Enforsys

    ...From police dispatch, mapping and NIBRS-enabled records management systems to internal affairs and emergency services and fire response, Enforsys is there to support the public safety community with innovative software and 24/7 U.S. based customer support. PoliSys 4.0 is a forward leaning fully integrated multi-jurisdictional state-of-the-art decision support system that includes CAD, RMS, and full mobile computing capabilities. It provides robust state-of-the-art incident call processing which enables efficient workflow operation. The application’s mapping and paging features enhance the dispatching operation. 4.0 comes with a host of third-party interfaces, modules and features.
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  • 15
    SERTICA

    SERTICA

    Logimatic

    ...Each solution is tailored to match each company’s individual needs and KPI’s, and we assist in implementation to ensure a short and smooth process. We also offer consulting, training courses, and, of course, daily customer support from the people who have developed the system. Let us help you reduce TCO with up to 5%. Book a free, non-binding meeting.
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  • 16
    Exspeedite

    Exspeedite

    Exspeedite

    ...Exspeedite’s transportation management software delivers the capabilities that are essential to LTL trucking companies. Exspeedite provides everything that our trucking customers need so they can do business in an organized, efficient, and easy-to-use manner. We work closely with our clients from the very beginning as we evaluate their current status and walk them through setting up our easy-to-use tools. Exspeedite is here to provide problem-solving resources to give your company the freedom to focus on moving ahead toward success. ...
    1 Rating
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  • 17
    ePROMIS Distribution Cloud
    ...Keep all the necessary information about your suppliers in one place. Track their quotes, products, your orders with them, and the ones in transit. Streamline distribution processes across warehouses. Improve customer satisfaction and reduce costs with advanced features like barcode scanners on phones. Track sales orders, reduce fulfillment times and minimize costs with automated fulfillment capability check. Set rules to manage complexities like credit limits, returns, and drop shipments. Understand where your money is being spent and where you can reduce costs. ...
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  • 18
    Moovex

    Moovex

    Moovex

    ...Your fleet is now multi-purpose. Drive revenue and growth by introducing your fleet to new business verticals. Door-to-door is the new cool. Offer an end-to-end journey for your customers by seamlessly integrating any type of private or shared solution. We take your complex mobility scenario, with drivers, vehicles, and demand, and instantly create the optimal plan for your fleet. We constantly transform data about your fleet and environment to optimize your unique operations. Our technology dynamically discovers the best play for every trip you have, processing all your constraints and opportunities.
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  • 19
    Spillman Flex CAD

    Spillman Flex CAD

    Motorola Solutions

    ...Get the right units to the right people fast with Spillman Flex’s integrated law enforcement dispatch software and CAD mapping solutions. Support multiple public safety answering points, jurisdictions and disciplines on one shared system, while still preserving agency autonomy through customized, agency-specific configurations and reports. Dispatch units, add calls and search for data using either your keyboard and mouse, or operating directly from the CAD command line with prompted cues as you type that help you to enter commands quickly and accurately, saving precious time. Familiar features such as right-clicking, dragging and dropping can also be utilized.
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  • 20
    Baseplan

    Baseplan

    Baseplan Software

    ...Baseplan Software provides equipment and rental management software, in a fully integrated ERP solution, designed specifically to meet the needs of the industry. Baseplan offers a system that is a scalable, tightly integrated, and module based to offer a custom solution, appropriate to the requirements of your business. From field solutions to rental management, Baseplan can offer business intelligence software designed to keep our clients a step ahead of their competition. As the industry changes and grows, Baseplan is there to provide clients with world-class technologies that harness the importance of asset management, computerized stock monitoring, and equipment maintenance solutions.
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  • 21
    ExportDoc Worldwide

    ExportDoc Worldwide

    Export Data Management Services

    ExportDoc Worldwide export documentation software is packed with features making your international trade documentation quick and easy. Since 1992, ExportDoc has been the choice of thousands of companies, providing the tools to create and distribute high-quality shipping, customs, and export documents with just a few mouse clicks. We are pleased to announce that an update to address the migration from NAFTA to USMCA is available for download. For those unable to use the online download process, please contact us for a link to a patch file that can be applied manually. ExportDoc Worldwide shipping software is packed with features making your international trade documentation quick and easy. ...
    Starting Price: $1,000 one-time payment
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  • 22
    Paradox Routing Tool

    Paradox Routing Tool

    Paradox Software Consulting

    Paradox Routing Tool (PART) is a Windows based routing and scheduling software that can help with distribution network design, territory planning, route planning, shipment consolidation and carrier mode selection, and vehicle routing and scheduling. As a route planning tool, PART considers order and vehicle information, DOT regulations, and customer service level requirements to generate vehicle routes and schedules using powerful optimization algorithms resulting in the least distance and cost. Interfacing with Microsoft MapPoint and ALK Technologies’ PC*MILER suite, PART provides superior mapping, geo-coding, and pathfinding capabilities. PART’s Site Selection tool provides decision support in determining locations for an optimal number of facilities given the distribution of demand. ...
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  • 23
    Endicia

    Endicia

    DYMO Endicia

    ...We are a long-time, trusted vendor of the U.S. Postal Service and we’ve built our reputation on our commitment to simplifying, improving and enhancing the package shipping process for our customers. Keep your warehouse humming along, and avoid human error, by automating repetitive and mundane tasks with easy to set up shipping rules. We make it easy to integrate USPS services into any warehouse operation, saving you both time and money. Schedule free end-of-day pickups and get more orders out per day.
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  • 24
    Gentrifi GPS

    Gentrifi GPS

    Gentrifi GPS

    ...Software as a Service (SaaS) is a web-based platform that delivers return-on-investment (ROI) results rapidly and can be integrated with your existing application processes. If you have specific or unique requirements we can develop a custom solution to suite your business needs. Since 2008 Gentrifi has demonstrated that technology, if used effectively, can produce significant expense reduction, identify revenue opportunities, and provide a platform for your business to grow. Our employ processes and techniques that delivers results quickly.
    Starting Price: $14.95/month
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  • 25
    FMS Dispatcher

    FMS Dispatcher

    FMS Transport Software

    ...With over 20 years of operation in the freight and transportation industry, there isn't a carrier we don't work with or a fulfillment process we haven't drastically improved for our happy clients. Our industry-leading custom-installed freight management system allows you to dynamically switch between carriers to find the best match whilst automating processes and saving the pain of manual input. Run Multiple warehouses on the same server without expensive license fees. 50% less energy than fat client technology, reducing your carbon emissions and minimizing your footprint. ...
    Starting Price: $300 per month per branch
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  • 26
    DRIVE

    DRIVE

    Drive Software Solutions

    Drive Software Solutions designs and delivers software for a new age of carbon neutral automotive mobility. Solutions that allow our customers to address current fleet management requirements, transition to greener Electric Vehicles and to position themselves for fundamental shifts in vehicle ownership and operation. DRIVE is enabling fleet operators to accelerate their transition to greener Electric Vehicles, providing the visibility, insights and platform to better manage this transition. ...
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  • 27
    AusFleet

    AusFleet

    AusFleet

    ...Our data migration deployment service populates your records, so you’re ready to go. AusFleet’s interfacing module provides a simple way to transfer data between your asset or finance system. Customized, automated interfacing is available via API.
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  • 28
    Truckcom

    Truckcom

    Truckcom Systems

    ...Then you can manage them through to completion. The system can be used together with existing systems if required. Alternatively it can serve as a complete transport management system. Many of our customers use Truckcom as their primary transport management system. To plan your work, you can allocate jobs in Truckcom in several ways. As soon as you have allocated them, drivers receive them directly via the App. Everything happens seamlessly. No need to shout down ‘phones!
    Starting Price: $15 per user per month
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  • 29
    Phoenix CAD

    Phoenix CAD

    ProPhoenix

    ...ProPhoenix public safety software is an on-premise and cloud-based fully integrated system including CAD, Mobile, Law RMS, Fire RMS, Corrections Management, EMS, Internal Affairs, and Citizen Services. At ProPhoenix, we listen to the ideas of our customers, adopt industry best practices and produce truly superior software applications. We have built our development, support, and implementation teams based on the real-world, the on-the-job experience of our staff.
    Starting Price: $100000.00/one-time/user
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  • 30
    Danaos Enterprise System
    We are committed to remain at the forefront of business and technological developments in the maritime industry, continuously developing and introducing new software applications. We strive to undertake all business initiatives that fully satisfy the operational business requirements of our customers. Danaos offers the most complete A-to-Z maritime software and services. Danaos Maritime Software Solutions automate all the daily functions of any shipping company, leading to tangible benefits and high return on investment. The Danaos On-Board System is a set of modules designed to provide ship officers with an easy and efficient tool to handle the majority of their daily administrative work. ...
    Starting Price: $20000.00/one-time
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