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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    HQ Rental Software

    HQ Rental Software

    Caag Software

    ...HQ includes an online reservation plugin that will be installed on your website. Our user-friendly system allows you to manage your vehicles, rates, add-ons, and maintenance. It also includes customer relationship management and a portal for third-party sales agents.
    Starting Price: $90/month
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  • 2
    Infios TMS

    Infios TMS

    Körber

    ...Infios ensures better decision-making and collaboration through real-time shipment tracking and KPI measurement. The system boosts operational efficiency while improving compliance and customer satisfaction.
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  • 3
    Tsense

    Tsense

    Natav Services

    ...Our fuel management solutions consist modular packages, plug and play self-design embedded hardware, controllers, and software, specialty is diesel / Adblue, fuel management systems for mine sites and railways. Other Tsense customer industries include fleets owners, construction companies, and ports. For both supplier and client, the benefits of a Tsense fuel management system relate to open and transparent data disclosure. There is surety at consignment you know that the product received accurately matches delivery orders. On the dispense side, Tsense fuel management systems excel in the areas of fueling efficiency, and security (No ID, No Fuel = reduced fuel theft). ...
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  • 4
    Sengerio

    Sengerio

    Allbus

    We are transforming the complicated activities of bus companies into a simple and natural process. Everything is coordinated and the quality of service grows incredibly. With the coach management software Sengerio, managing your quotes and bookings will be child's play! Sengerio will make it quick and simple to manage your trips and coaches, so you can get the best results with the least effort. Whether you've received a request for a quote via Sengerio or by email, you can create and manage...
    Starting Price: $7.60 per month
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  • 5
    Windsurfer CRS

    Windsurfer CRS

    Sceptre Hospitality Resources

    SHR Windsurfer CRS gives hotels access to a powerful global travel audience by connecting to Global Distribution Systems (GDS) like Amadeus, Sabre, and Travelport, greatly increasing their visibility to guests, helping to increase bookings. Position your hotel in front of travel agents who book over $10 billion in hotel revenue per year, and who generally make higher-than-average daily rate bookings. Get greater exposure for your property through public, negotiated, and Consortia business....
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  • 6
    (C)One Terminal

    (C)One Terminal

    Cone Center

    ...Our software solution (C)One Terminal takes into account features of any complicated infrastructure entity either your company import or export business field. (C)One Terminal is an application that by means of fine customization is able to meet the requirements of any container warehouse or terminal. Tracking results of tally control (when receiving cargo as well as in course of other operations). The results, date and time, involved person, discovered damages and all discrepancies with cargo documents (including serial numbers and label markings) are stored in the system not replacing the data from original documents. ...
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  • 7
    ArrivalControl

    ArrivalControl

    ArrivalControl

    ...Have complete visibility and track your shipments online from the comfort of your laptop. Eliminate frustration & long lost hours waiting for a carrier by knowing the estimated time of arrival. Improve your customer service by providing precise information on the delivery status of a client's order. Track your shipments online & secure smooth operations flow by preventing interruptions in the production line. Ensure high quality deliveries and reduce losses & unnecessary costs.
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  • 8
    Sovy Logistics Solution

    Sovy Logistics Solution

    NM Sovy Technology

    ...Its cloud-based application design allows access from anywhere in the world provides productive and effective work environment. SOVY’s vertical design provides functionality to manage sophisticated logistics business from customer rate management, vendor rate management, asset management, logistic process automation, accounting and financial management for the dynamic logistics industry. Its supporting tools such dashboard, business intelligence, business process automation enhance decision making process, improve communication flow and enhance the competitiveness.
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  • 9
    Cat2 WMS
    ...Includes all shipping documentation including schedules, pick lists, packing slips, and bills of lading. Facilitates palletizing, positioning, picking, building loads, and shipping. Enhances customer confidence through accurate order fulfillment and optimizes warehouse utilization through zoning and putaway rules.
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  • 10
    Fleetnetics

    Fleetnetics

    DewTouch Innovations

    ...With our sophisticated technology, you can unleash the power of your everyday documents and mobile devices. With the time it saves, your workforce can focus more on finding new revenue, innovating and perhaps finally going home earlier. Keep track of your customers with a built-in advanced search function. Retrieve history, search for blacklisted companies, and update profiles. Fleetnetics monitors various statuses for rental agreements, including the availability and allocation of vehicles.
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  • 11
    LoJack Fleet Management
    ...Now with connected car features for protection and peace of mind. Get more with the new LoJack. Aftermarket sales, inventory and lot management and protection, and customer retention. LoJack's stolen vehicle recovery system works directly with law enforcement. We've been recovering vehicles with law enforcement for over 20 years. Equipping previously-owned vehicles with modern connected car features to provide safety and security for you and those you value. Get LoJack today, and equip your car, truck, and SUV with the latest GPS technology to protect you and your investment.
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  • 12
    SCAN for SAP

    SCAN for SAP

    Xceliware

    Add mobility to the SAP Functionality. Easily create new workflows that integrate into SAP. Simplify ongoing customization (automate the most unique and complex warehouse processes). Standard "Open Source" SAP transactions. Xceliware in conjunction with our partners is able to lead you through the process of selecting and integrating the "hardware" that goes into running a Warehouse Management System. This includes scanning mobile computers, wireless access points for the warehouse, pulling cable, labels and label printers, etc. ...
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  • 13
    storagement

    storagement

    Dr. Brunthaler IITech

    The economical, high-performance and future-proof solution for warehouse management and intralogistics. arrowFor demanding and individual storage and transport processes, arrow simple and timely management and control of all processes, arrowPermanent inventory with secure inventory management and transparency, arrowfully configurable and expandable across industries, arrowefficient and secure data exchange (EDI) with other systems, arrow integrated shipping system for most transport service providers on the market, arrowcan be implemented and used very quickly. arrowScalable, that means: storagement grows with your company, your customers and the requirements. The storagement based WebLVS has all these properties and is also an "all-round carefree" solution for your warehouse logistics from goods receipt to shipping. storagement is a warehouse management and information system (aka. WMS) and is suitable for all companies that operate demanding warehousing: industry, trade, etc.
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  • 14
    SmartStock.WMS
    ...All warehouse operations and movements of goods are recorded by the system in real time and at the place of their occurrence (who performed the operation and when). The SmartStock.WMS automated solution has its customers in both the food and automotive industries, as well as in the trade or distribution segment. SmartStock.WMS always has invaluable detailed, accurate and up-to-date information on stock (down to the level of packaging, pieces) and all related parameters (serial and production numbers, lot, expiration, sizes, etc.), including location in specific warehouse positions. ...
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  • 15
    TDF CRM

    TDF CRM

    White Cup

    Customer Relationship Management (CRM) is Easier with TDF CRM. With over 20 years of focus on the distribution industry and experience, TDF CRM empowers distributors like you to gain easier access to intelligent information that drives growth, increases profitability, differentiates your business, and improves employee engagement.
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  • 16
    Skypatrol

    Skypatrol

    Skypatrol

    ...Skypatrol systems operate on a wide variety of platforms including 4G, 3G, 2G, and Iridium cellular networks. Through Fleet Command's user-friendly UI, commercial fleet managers can locate and track all vehicles 24/7 and analyze custom, real-time key performance metrics.
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  • 17
    ROADVision

    ROADVision

    ROADVision

    ...Paired with Roadvision Mobile Dispatching “Driver Connect,” carriers like yourself achieve new levels of efficiency within their trucking businesses and throughout their supply chain logistics network. Automated processes complete routine tasks such as customer pricing programs and plan selections. Roadvision Truckload & LTL billing software allows billers to shift their attention toward data workflow and rate auditing.
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  • 18
    TranWare

    TranWare

    Universal TranWare

    Our complete suite of advanced software systems empowers commercial and public transportation fleets to fully automate reservation intake, scheduling, optimization, dispatching, GPS tracking, reconciliation and billing. The back-office modules and mobile apps support fixed and dynamic flex-route management with a comprehensive customer database, detailed trip history and flexible reporting. Organize, schedule, and track vehicles, drivers, shifts, licensing, leasing, maintenance or track the status, movement, and location of each vehicle. Ensure fast, accurate CRM based order entry that can be done in seconds by any call taker, or “injected” instantly via your website or our proprietary RiderApp smartphone solution which support pre-booking and special vehicle and driver requests. ...
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  • 19
    GreenRoad

    GreenRoad

    GreenRoad

    ...Currently used by over 150.000 drivers, the solution employs advanced real-time, in-vehicle feedback and change management methodologies to promote meaningful, lasting change in driver behavior. As proven by deployments with hundreds of customers, the GreenRoad solution improves safety, boosts operational efficiency, reduces risk and enhances compliance.
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  • 20
    viadat

    viadat

    viastore systems

    ...The warehouse management system can be implemented particularly quickly due to pre-configuration, is fully scalable in function and performance and includes more than 2,500 logistics functions in the standard version, which we extend and adapt to customer-specific requirements. viadat can be connected to ERP systems of different manufacturers and has a standard interface to all common Manufacturing Execution Systems (MES).
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  • 21
    NetCourier

    NetCourier

    Metafour

    ...It also allows you to consolidate all of your existing systems into one place, as you can manage your Sameday, Overnight, and International deliveries from one screen. Your customers will love our software, as they are now in charge. The Client Portal allows the to make their own bookings, see up-to-date statuses of their deliveries, view PODs, and even access their own invoices. This frees up your staff to focus on other important areas of your business.
    Starting Price: $500.00/month
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  • 22
    S2K Warehouse
    More than ever, warehouse management systems are critical to effectively manage your supply chain and achieve peak performance. By implementing the latest WMS software technologies in your warehouse, you can significantly improve warehouse operations, employee productivity, and customer satisfaction. VAI S2K Warehouse will allow you to monitor warehouse activities in real-time, minimizing entry errors, and help you measure the efficiency of your warehouse employees. This powerful warehouse management system provides both paper-based and radio frequency processing for inventory receiving, movement and replenishments, product put-aways, warehouse fulfillments, warehouse scheduling, warehouse control systems, order picking, shipment verification, cycle counting, and much more.
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  • 23
    Maritime On-Line

    Maritime On-Line

    Nicom IT Solutions

    ...Maritime On-Line is industry-leading seaport logistics software and provides comprehensive computer and web-based automation services to fulfill a variety of commercial maritime needs. The system is scalable and can be customized to meet port needs and address regulations. Maritime On-Line was developed in conjunction with the Maritime Exchange for the Delaware River and Bay, under the specific direction of members of the maritime business community and those federal and state government agencies which regulate them. For over 35 years, Nicom has been providing information technology services, e-commerce solutions, and web design and development, to businesses and government organizations.
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  • 24
    OrdeXPro

    OrdeXPro

    Rudatech Systems

    ...We provide best-in-class software solutions to help companies control costs, free internal resources to focus on strategic issues in addition to providing the IT horsepower needed to manage risk and address changing business needs. A key development strategy was to create software which could be tailored to suit individual customer needs without interfering with the normal product upgrade cycle. We provide a full menu of services to our clients including consulting, support, programming, network management and planning.
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  • 25
    RF Navigator

    RF Navigator

    Majure Data

    ...Epicor Prophet 21 helped this Arizona-based tile distributor break free of manual processes. Arizona Tile is now operating up-to-the-minute across all stores, giving customers accurate information they can rely on, and boosting sales.
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  • 26
    ORDERS Plus

    ORDERS Plus

    Business Systems of America

    ORDERS Plus Enterprise provides a powerful platform giving distribution, manufacturing and service companies the critical resources they need to manage every aspect of their business. Our customers face the same challenges you are facing right now. ORDERS Plus Enterprise made a difference for them. It will make a difference for you. ORDERS Plus Gold Enterprise is designed for on-premise installation to a file server and is accessible from workstations on a local area network. ORDERS Plus Enterprise is specifically designed to benefit Industrial Distribution, Manufacturing and Service organizations. ...
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  • 27
    Xebra

    Xebra

    Xetex Business Systems

    ...Proud members of the PSDA, we value our relationship with print distributors and brokers, advancing our technology solutions to meet the challenges they face in an ever-changing industry. Today's distributors and brokers work to merge valued print services with current technology and provide their customers with unique support ensuring success while balancing expenses against shrinking margins. Xetex Xebra provides the tools end-users have come to expect such as e-commerce, web-to-print, and inventory management. In addition, Xetex Xebra brings greater organization and efficiency to your internal operations, increasing productivity and decreasing operational expenses. ...
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  • 28
    DDS Shipper

    DDS Shipper

    DDS Logistics

    Your problems in terms of transport are more and more important. Between the demands of your customers (increasingly difficult to meet), the obstacles inherent in national and international logistics flows (shortage of drivers, difficulties in tracking shipments, rising costs, etc.), and changing regulations, you have to adapt continuously. Not to mention the shift of transport services to omnichannel. And the need to adopt innovative tools to avoid losing ground to the competition. ...
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  • 29
    ubidata

    ubidata

    ubidata

    Ubidata develops and commercializes mobile logistics solutions. We assist customers in tracking, analysing and optimizing their fleet, goods, shipments and cargo management. We have particular experience in the food, pharmaceutical and goods distribution sectors as well as with trailers or multi-modal fleets. We’re proud to count numerous leading European companies among our clients. The era of big data is here.
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  • 30
    Caroz

    Caroz

    Caroz

    ...Caroz, THE TMS is a tailormade transport management solution for shippers. It comprises a suite of comprehensive, flexible, and future-oriented logistics tools that put your customer order at the centre of every action. Caroz, THE TMS offers multi-enterprise integrations, end-to-end visibility, and the tools you need to arrange, coordinate, and manage orders down to the smallest details.
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