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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Datatim TMS

    Datatim TMS

    Forte Transport Solutions

    Datatim's scalable product offerings allow you to start with one of our standard products and then add modules to grow the functionality as per your requirements. We also offer customization services to tailor your System to your operational model. The Datatim Capture System allows the user to input load data, manage the incoming documentation and follow through with the invoicing of completed loads. The Datatim Manage System allows the user to assign specific vehicles and drivers to loads and monitor and track the status of the load from send-in, confirmation, on route and finally off-loading. ...
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  • 2
    EQSPRO

    EQSPRO

    Speed-IT

    ...All data is hosted and updated in ‘real time’ enabling users to work from different offices with the same fleet. Speed-IT does not ‘sell the system’ burdening our customers with large upfront costs. Instead we charge only for ‘use of the system’, this monthly fee also includes ticketed helpdesk support. With a series of well designed screen based transactions, EQSPRO controls and facilitates every step of the sale and rental process, delivering a smooth reliable system in the fast paced inter-modal marketplace.
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  • 3
    LogistaaS

    LogistaaS

    LogistaaS

    Established in 2014, LogistaaS is a modern cloud-based software for freight forwarders, NVOCCs and Shipping lines. Our modules cover the entire business cycle - from meeting a client for the first time to closing a job file for that customer. Every year, hundreds of thousands of shipments are processed through LogistaaS by freight forwarders in 30+ countries around the world.
    Starting Price: $49.00
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  • 4
    ConnexionMobile

    ConnexionMobile

    RPM Industries

    ...ConnexionMobile fleet maintenance software, is a software application that helps heavy-equipment servicers electronically connect information between the home office and field service, eliminating the need for paperwork and reducing costs. By documenting each step of the work order process, ConnexionMobile can help improve technician accountability and customer service. ConnexionMobile fleet maintenance software begins with an administrative tool that allows work orders to be initiated in the application or flow from your enterprise systems. Once the work orders are in the system, they can be assigned to specific field service techs and then synchronized to their handheld devices.
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  • 5
    World-Trak

    World-Trak

    Chuck Schubert & Associates

    ...Today’s freight forwarder must be ready to offer a variety of services in order to meet the growing expectations of the even more sophisticated shipping community. World-Trak software was designed to bring a freight forwarding company the flexibility to stay ahead of customers’ demands.
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  • 6
    FuelsManager
    ...Accurately track, manage, reconcile, and monitor book vs. physical inventories by tank farm manager, fuel stockholder, and product on a daily, weekly and monthly basis. Configure, store, and manage all operational data, such as customers, company, driver, card, personnel, allocations and equipment, in a single system that allows total visibility, simplified tracking, activity alerts, and security. Guided data entry on touchscreen interface with built-in validations to help improve the accuracy of manually recorded fuel transactions. Guided data entry in a web browser with built-in validations to help improve the accuracy of manually recorded fuel transactions.
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  • 7
    FleetDefense

    FleetDefense

    AlertDriving

    FleetDefense is a single-source platform that uses assessment-based learning to target high-risk driver behaviors in fleets around the globe. Whether managing a global fleet or a local market, FleetDefense provides customizable and flexible data reporting. Course assignments can be adjusted to target persistent collision causes at a global, country, or driver level. FleetDefense makes online training easy for drivers and administrators alike with a simple yet sophisticated interface that...
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  • 8
    SM.I.LE80

    SM.I.LE80

    E80 Group

    SM.I.LE80 ensures the integrated and automated management of systems and flows, communicating with production lines, palletizers, wrappers, coordinating the movement of goods with LGVs/AGVs, storage in the warehouse, through to the organization and optimized planning of transport to end customers. Based on the application needs of the client companies and through different modules, it coordinates intralogistics flows and different hardware systems, integrates manual and automatic operations, communicates with the management of the client's factory (ERP) and supervises the performance of the entire solution in real time, guaranteeing total product traceability, maximum efficiency and safety throughout the supply chain. ...
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  • 9
    CDM Web Freight

    CDM Web Freight

    CDM Software Solutions

    ...Your freight forwarding operations staff can easily drag and drop shipment documents and images to a shipment record and mark specific documents visible to all parties related to shipment. CDM Web Freight™ integrates to major air, ocean, truck and rail carriers via EDI and/or Web Services. Give your customers complete visibility of their shipments.
    Starting Price: $75 per user per month
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  • 10
    Paid

    Paid

    Paid, Inc.

    ...Our culture empowers our team to continuously question everything, especially our processes and our results. We ask the question “Is it the right thing to Do”… for our customers, team members, community and shareholders. We believe it’s possible to satisfy all stakeholders, but only when we function as a team and when we are never satisfied with the status quo.
    1 Rating
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  • 11
    Exacta

    Exacta

    Bastian Solutions

    Having the right tools to manage warehouse operations and a distribution environment is essential for any supply chain professional. The ExactaWMS - Warehouse Management System provides you with a suite of software applications that enable you to customize and view your warehouse system in ways that best benefit your business requirements. Exacta enables you to plan processes within the warehouse to increase operational efficiency. For complex logistics environments, Exacta features a host of tools to help meet your goals. As your business requirements become more demanding and complex, so do your operations. ...
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  • 12
    INIT

    INIT

    Innovation In Traffic Systems

    INIT is worldwide leading supplier of IT solutions for public transport. We understand the specific needs and challenges our customers face each day. To provide them maximum support, we cover all operational processes within a fully integrated ITS system and offer a wide variety of services to make their life easier. Every single day. Optimized use of resources – that is what operational planning is all about. Deploying no more vehicles than necessary to fulfull the timetable is crucial. ...
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  • 13
    Smart SLIM

    Smart SLIM

    Geojit Technologies

    Smart SLIM’s intelligent technology creates a single platform to link processes and increase efficiency for multi location logistics companies. Streamline processes, gain inventory control, enhance customer service, simplify accounts and connecting operations across branches – SLIM does it all to provide a comprehensive platform for integrated liner management. Smart SLIM automates every-day operations for logistics firms enabling their corporate headquarters greater control over the branch offices’ functioning. It traces the container life cycle from export to import, with provision for real-time tracking of equipment. ...
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  • 14
    MultiRoute

    MultiRoute

    MultiSystems

    MultiRoute helps you to achieve the competitive advantage you need to reach your sales goals. Equip your mobile field sales force with instant access to key information where most needed, in front of your customers by allowing them to perform order entries, work with approved pricing and promotions, make inventory look-ups, collections and much more. Ready to use connectors include SAP Business One, Sage, Microsoft GP, Quickbooks and more. Develop your own connector with our API SDK toolkit.
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  • 15
    TraceIT

    TraceIT

    TraceIT

    ...No expensive hardware to install and never get stuck with an obsolete piece of junk again! Whether dispatching, getting location updates, managing delays, or keeping your customers updated real time, TraceIT has you covered.
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  • 16
    Chaine

    Chaine

    Chaine

    ...Chaine offers multi-channel visibility that goes beyond the app. Streamline your track & trace operations with Chaine's driver-friendly mobile app and automated check calls. Execute tasks automatically based on customized triggers including load milestones, appointment times, & more. View internal conversations pertaining to a load where they belong- in that load. Collaborate with teammates, drivers and dispatchers all in one place. Our TMS-integrated app makes managing and tracking loads even easier, with the power of your TMS and a full, 2-way sync.
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  • 17
    Pole Star Fisheries VMS
    ...We offer assistance in the regulatory prosecution and legal aspects of operating a VMS Service, including drafting VMS regulations, expert analysis and testimony, preparation of custom reports for evidentiary use (i.e. case packages), and attendance as technical experts at international bodies.
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  • 18
    arrive.by

    arrive.by

    arrive.by

    ...Detect and notify when a delivery or vehicle is not following their designated route. Bespoke vehicle modes can be supported - not just the car, bike or on foot! Geofencing can be used to trigger notifications to customers.
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  • 19
    Kinetic CV

    Kinetic CV

    Q-Free ASA

    ...Agency’s can then allow authenticated subscribers to access the central data feed to support a variety of V2X applications to promote efficient, greener travel and improve safety for motorists and vulnerable road users. Kinetic CV is up to five times less expensive than competing hardware-based solutions and customizable to specific environments and locations. Customers can configure map views within specific intersections to provide access to information. The same map is also used within the Kinetic Mobility platform for alternate applications like traffic signal management – boosting efficiency and saving time.
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  • 20
    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS is an all-in-one, easy-to-use, transportation management system. Features: Billing & Invoicing Carrier Management Customer Management Dispatch Management Fleet Management Live Driver Tracking Routing Scheduling Shipment Tracking Dispatch your drivers with a click of a button, and immediately provide them with detailed load information. Drivers can scan and upload bill of ladings and other documents in seconds. Your team receives them at the office instantly. ...
    Starting Price: $35/month/user
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  • 21
    ProABD

    ProABD

    SuperFlo Systems & Technologies

    ProABD is a comprehensive customer relations management (CRM) software for the auto transport industry, specifically for auto transport brokers. ProABD is the culmination of upwards of 20 years of experience in the auto shipping world. Every aspect of the auto transport brokerage business has been taken into account, streamlined and improved with ProABD. From lead management and automated quoting to credit card charging and detailed reports, ProABD has everything you need to run your business effectively. ...
    1 Rating
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  • 22
    Zapiet

    Zapiet

    Zapiet

    ...It works for any distance and any number of locations. Calculate the right prices for deliveries based on zip code. This fully-featured and customizable app automatically fetches rates for your customers at checkout. It works for deliveries to one zip code or thousands.
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  • 23
    Digital Link

    Digital Link

    Digital Link

    The GS1-approved platform to create and manage digital link QR codes powered by GS1 at scale. Bring your products online with just a GTIN, simplify compliance with Smart Pages, and engage shoppers better before and after purchase.
    Starting Price: $15/mo
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  • 24
    Fresa Gold

    Fresa Gold

    Fresa Technologies

    ...It also helps in generating shipping and financial documents, Invoice & Receipts with MIS capabilities providing real-time visibility, transparency of operation and finance within the organization and to the end customers. Fresa Gold is highly scalable and helps in optimizing resources with reduced administration cost and increase in the quality of service & profitability.
    2 Ratings
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  • 25
    CAMASYS

    CAMASYS

    CAMASYS

    ...With real-time availability synchronization, integrated e-commerce capabilities, and task management features, Camasys helps businesses optimize workflow, reduce costs, and enhance customer experience. Its mobile app further simplifies vehicle check-in/check-out processes, ensuring seamless operations.
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  • 26
    mBurse

    mBurse

    mBurse

    mBurse offers customizable vehicle reimbursement solutions to support businesses in managing car allowance and mileage expenses efficiently. Their platform includes options like cents-per-mile reimbursement, allowing companies to choose either a custom rate or the IRS mileage rate to optimize costs. mBurse also provides the FAVR (Fixed and Variable Rate) method, which uses standardized rates to ensure accurate reimbursements while offering tax advantages and IRS compliance. With automated mileage tracking, oversight dashboards, and flexible reimbursement options, mBurse helps companies streamline the expense management process, reduce administrative tasks, and ensure compliance.
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  • 27
    BizAutomation

    BizAutomation

    BizAutomation

    BizAutomation automates your ENTIRE business without any of the "Good, Better, Best", "Sell by the App", or "Teaser Pricing" shinanigans so prevelant with Big Tech software these days. We're a transparent U.S. based family owned software company with old fashioned values that gets directly involved in our customer's success... Meaning we're a "customer" not "consultant partner" first advocate. If you like where this is going, take a look at our cloud business suite, the most comprehensive in the industry. It includes: Operations management, ERP, Order Management with Shipping & Fulfillment, Procurement, Accounting (no need for QuickBooks), Warehouse Management, Inventory Management, Ecommerce, MRP, and Workflow Automation, all wrapped up in a single cloud suite designed exclusively for growing small businesses. ...
    3 Ratings
    Starting Price: $79.95/month/user
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  • 28
    Twenty20 Construction Cloud

    Twenty20 Construction Cloud

    Hindsight Technologies

    ...Modules include: -Accounting - Project Management - Document Management - Estimating - Scheduling - Service Management and Work Order Management - Equipment & Fleet Management Management - Human Resource Management - Leave Management - Time and Attendance Tracking - Expense Report Management - Sales and CRM Our ideal customer: is a contractor that has multiple systems to manage their business and looking for ONE complete solution that is fully integrated and customizable to their needs and requirements.
    Starting Price: $350.00/month
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  • 29
    Artintech ERP

    Artintech ERP

    Artintech

    ...Tailored for small to medium-sized enterprises (SMEs), Artintech ERP offers robust functionality with a user-friendly interface, allowing businesses to seamlessly manage their resources, inventory, human capital, finances, and customer relations all in one integrated platform. Artintech ERP includes a wide range of modules designed to optimize business operations. Key modules include Procurement, Warehousing, CRM, Distribution, Quality Management (QMS), Workplace Safety, Document Control, Non-Conformance and Corrective and Preventive Actions (CAPA), Inspection, and Computerized Maintenance Management System (CMMS).
    Leader badge">
    11 Ratings
    Starting Price: $24.95/Module/Month
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  • 30
    Zoho Expense
    ...Created by Zoho, a multinational business software company, Zoho Expense enables users to automate expense recording, streamline the approval process, control expenditures, and gain spend visibility and control. Key features include expense analytics, credit and debit card transaction imports, auto scan receipts, custom report fields, multi-currency support, among others.
    Leader badge">
    7 Ratings
    Starting Price: $4 per active user/month
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