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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Smart Inventory Planning & Optimization
    ...Smart IP&O, hosted on Amazon Web Services, is a Digital Supply Chain Platform driving three applications: demand planning, inventory optimization, and dashboard reporting. Smart IP&O functions as a transparent extension of our customers’ ERP systems of choice, receiving daily transaction data and returning forecasts and inventory policy values to drive replenishment and production planning.
    1 Rating
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  • 2
    JFLEET

    JFLEET

    Jarca

    ...Simple and reliable, JFleet helps trucking and delivery businesses streamline their routine operations, such as tracking vehicles, dispatching orders, sending invoices to their customers, and communicating with their drivers. Other important functionalities and features of JFleet include billing and payroll, freight brokerage, GPS tracking, route planning, load optimization, and fleet maintenance.
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  • 3
    Gensoft Logistics ERP
    ...It also enables effective and efficient decision-making to create a platform for profitable business growth. Understanding not only our client's operations but their business needs has propelled us beyond customer satisfaction to loyalty that has driven our growth. Our web-based ERP is developed on a cloud-hosted platform that provides fast and cost-effective deployment. We provide quick resolutions to all your system-related issues to ensure minimum possible downtime.
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  • 4
    DEPOT WMS

    DEPOT WMS

    GlobalTech

    This system is used by logistics operators, distributors, retail and industries in general that need to keep their inventory or that of their customers under control. DEPOT WMS® provides complete traceability of the entire operation, from the moment the cargo is received to its dispatch. Take advantage of the benefits of radio frequency technology to gain accuracy and operational speed. With DEPOT WMS® you will ensure that the warehouse management of your company or that of your client maintains high levels of productivity and predictability, executing an “intelligent” automated control of all its functions. ...
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  • 5
    Process Shipper

    Process Shipper

    eProductivity Software

    ...By eliminating touch points and accelerating workflows, Process Shipper allows companies to lower costs and transform shipping departments into profit centers. Tight integration with MIS/ERP systems provides visibility and automated communication of shipping information both company-wide and with end customers. By eliminating touch points and accelerating workflows, Process Shipper allows companies to lower costs and transform shipping departments into profit centers. Process Shipper supports small parcels, couriers, LTL shipments and company vehicle shipments. Process Shipper can be deployed at a single location or multiple locations throughout your company.
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  • 6
    ORCA

    ORCA

    Geothentic

    ...ORCA is a little green box that can be installed in any vehicle. The system uses cellular communication networks to transmit all of the information the fleet owner requires. In fact, owners have the option of customizing the management and geolocation tool by specifying their own monitoring criteria. How can ORCA be used for vehicle fleet management and GPS location?
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  • 7
    arl Liner Platform

    arl Liner Platform

    arl-shipping.com

    Document templates maintenance. Generate and distribute. Online customer document portal and blockchain verification. Part of arl Liner Platform. CMS Container Management System: Record containers as they pass inbound or outbound on smartphone. Point camera for auto-OCR. Make snapshot of damages. EDI to line. Done. Record gate traffic on smartphone in the gate. On the spot. In real time. Photo condition of container.
    Starting Price: $100.00/month
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  • 8
    Livery Coach

    Livery Coach

    Livery Coach Solutions

    ...As your business grows, our software grows with you; you choose the program based on your needs. Packages are available from entry level up to a program for the largest fleets in the world. Our high level of customer support is unmatched anywhere in the business, and we've got more experience than most of the companies out there today. Livery Coach provides quick responses to questions as well as emergency 24/7 support. Periodic training sessions are also offered.
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  • 9
    LocateIT WMS

    LocateIT WMS

    Clydebuilt Solutions

    ...Designed to improve efficiencies within all warehousing environments; LocateIT helps logistics and manufacturing companies remain competitive in today’s demanding markets. By utilizing LocateIT you can respond to customer demands quickly and accurately, controlling costs and adding value to your bottom line. LocateIT in 3PL environments enables you to delight each of your clients by personalizing your service to them. Communication tools make you an integrated part of their business. Providing visibility, predictability, workflow optimization, accuracy, confidence and production of relevant documentation when required – the benefits and reward happen as projected.
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  • 10
    Lob

    Lob

    Lob

    Lob’s mission is to connect the world, one mailbox at a time. Lob is the only direct mail automation platform for the digital age. Lob's platform automates the direct mail execution process for enterprises at any scale - from creation, printing, postage, delivery, and sustainability with end-to-end analytics and campaign attribution. Over 11,000 businesses trust Lob to transform their direct mail into intelligent mail. Founded in 2013 and based in San Francisco, Lob is venture-backed...
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  • 11
    EasyTrans

    EasyTrans

    EasyTrans Software

    ...The planning and invoicing software is suitable for a wide range of transport companies, from small courier companies and charters to larger transport- and distribution companies with multiple branches. With EasyTrans as your Transport Management System (TMS) you have a clear overview of all orders, invoices, customers and carriers. This enables the planner to plan quickly and efficiently, even during busy periods. EasyTrans is easy to use and offers a variety of functionalities such as creating and managing quotations and orders, transport documents, invoicing, purchase invoicing, track & trace and much more.
    Starting Price: $32.97 per month
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  • 12
    uShip

    uShip

    uShip

    We make shipping big stuff cheap and easy by helping customers directly connect with providers who have extra truck space. uShip’s transport marketplace gives you access to thousands of feedback-rated providers who compete for your business, so you can pick your price and ship with confidence. With new shipments posted every 30 seconds, there’s always money to be made on uShip. Find lucrative jobs through the latest tools, no matter what you haul.
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  • 13
    Excel Pilot Logbook

    Excel Pilot Logbook

    Excel Aviation

    Excel Pilot Logbook™ is the most durable and future-proof electronic pilot logbook available. It’s a turbo-charged Excel spreadsheet. You can change whatever you like. Show/hide columns, create custom fields etc. No need for advanced Excel knowledge or any manipulation of complex formulas. Designed with novice users in mind. We charge a one-time fee. You 100% own your data and it’s your logbook for life. No exceptions. Excel Pilot Logbook® began as a fairly rudimentary spreadsheet with a single sheet for logbook entries – something simple enough to SUM hours while I was a student pilot working towards my Private Pilots Licence.
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  • 14
    Varsity Logistics

    Varsity Logistics

    Varsity Logistics

    ...Exclusively designed for the IBM AS/400 system, Varsity offers a powerful freight shipping solution for LTL, Truckload and Rail shipments in North America. Varsity delivers access to organized historical data and analytic capabilities that empower customers to take control of their shipping operations. ShipAudit, our parcel auditing solution, reconciles actual carrier invoices against anticipated costs in order to prevent invalid/over-charges, and duplicate bills.
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  • 15
    infoTRAK

    infoTRAK

    infoTRAK

    infoTRAK is a GPS vehicle tracking, trailer tracking and personal tracking service provider company based in Agoura Hills, California. We also provide ELD solutions for trucking companies. Services include 1. Live Tracking of your vehicles and trailers with an option to customize the report time. 2. Fuel consumption details, 3. Option to start/stop your vehicle from anywhere just by the click of the button 4. Anti-Theft protection Call us to know more about our products and how we can help you protect and manage your vehicles.
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  • 16
    RoutePro

    RoutePro

    Mirnah Technology Systems

    RoutePro assists sales personnel in having access to a powerful, integrated customer management and mobility software platform that uses Direct Store Delivery to increase product sales, enhance delivery and ultimately, helps organizations achieve high performance. RoutePro supports retail functions such as Presales, Spot-sales, direct store delivery, merchandizing and order taking delivering visibility through rugged devices.
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  • 17
    Fleeway

    Fleeway

    DRIVEvolve

    ...With Fleeway you will have a 360 ° view of the fleet. Means All information on your old fleet. Drivers. All information about your drivers. MyReport. Internal BI that creates custom reports. Ideal for all companies that have a fleet of cars. Dedicated to multi-utilities, public bodies, security services, to large-scale distribution, to transport companies public and private and to SMEs.
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  • 18
    Zoblite

    Zoblite

    Zoblite

    ...Based on load capacity and availability of vehicles/workers, orders are aggregated and assigned to appropriate vehicles or workers. Detailed delivery statistics, payment collection reports and analytics can be generated. Based on geo-location of orders and customer delivery expectations, routes are automatically planned and optimized. e-Trip sheets are pushed to the smart phones of workers. Delivery status of every order are updated in realtime by the worker.Workers are assisted with e-Proof of delivery and payments. Trip sheets with exact delivery sequence and ETA information is generated for every vehicle/worker.
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  • 19
    Onro

    Onro

    Onro

    ...If your business is in one special delivery field, you definitely have special needs. The Last mile delivery platform configures the software based on your demand. The customer and driver apps will be designed and published in markets under your brand. the web panels will be published with your company domain.
    Starting Price: $0.09 per delivery
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  • 20
    iDispatch

    iDispatch

    iDispatch

    ...We guarantee to provide efficient driver tracking services at the most competitive prices. iDispatch features include: Integration with Google Maps: Group Tasks and Messaging Driver tracking Company-to-company tracking Customer reports T racking history.
    Starting Price: $7.99 per month
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  • 21
    OPTIFLEET

    OPTIFLEET

    Solverminds

    ...Maximizing voyage profitability is the objective function of the Optimizer, where the port pair, equipment type, and weight is selected from list of port pairs, with the aim of maximizing profitability. The lower and upper bound TEU’s / weight ensures that contract commitments of the customers are complied. Optimizer ensures that vessel is utilized to the maximum in TEU’s rather than weight, by ensuring that empty container surplus and deficits are balanced, by moving the empties from surplus to deficit location with minimum repositioning cost.
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  • 22
    AppTrac

    AppTrac

    StarChase

    ...Scan and review suspect vehicles or parking violations in real time. With a simple click, report critical incidents with media attachments and geolocation. Get application statics and command staff reporting based on custom data points.
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  • 23
    Navis

    Navis

    Kaleris

    The future of TOS has been benchmarked by us for over 30 years and we remain dedicated to our focus on advancing our capabilities to continue to expand connectivity for our customers. Today, our TOS enables more flexibility in how terminals want to run their operations. Whether cloud-based, on-prem, or hybrid, we have a solution to fit every terminal. Navis portfolio serves to support a broad range of terminal operations, including those with standard processes looking for a lean IT footprint, terminals with mixed cargo operations including break bulk, bulk, and RoRo, and specialized container terminals with or without automation, including the majority of large to mega-sized terminals around the world.
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  • 24
    Fillogic

    Fillogic

    Fillogic

    Fillogic has the brainpower to transform your retail ecosystem into a well-oiled machine that makes middle- and final-mile logistics efficient, sustainable, and cost-effective. Improve customer delivery experience and bottom line with full suite of micro logistics solutions. Fill excess space in your malls/shopping centers with full-service micro logistics hubs. But Fillogic’s expertise and innovative technology connect all aspects of the supply chain, providing retailers with end-to-end visibility. Since the Fillogic hubs are in malls, products are stored right where they’re needed most – close to consumers – which reduces transit time, cost, and carbon emissions. ...
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  • 25
    Oculus Freight

    Oculus Freight

    Oculus Freight

    ...Optimize routes based on the dispatcher's preferred criteria like tolls, traffic, weather, etc. Enable real-time fleet condition tracking with mandatory pre-trip equipment checks by drivers. Easily set up customized maintenance alerts for every vehicle in your fleet. Prioritize repairs with a central hub for all inspection and off-site defect reports. Ensure equipment is kept in check with mandatory daily reports from drivers.
    Starting Price: $150 per month
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  • 26
    Urbantz

    Urbantz

    URBANTZ

    ...We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Markey Spoon, Bosch & FM Logistic. URBANTZ is a SaaS last mile management software with an optimization solution for urban deliveries. It supports the complete logistics process of a company, helping prepare the most efficient rounds in a quick manner and allocating them to the right drivers. ...
    4 Ratings
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  • 27
    CSIRoad
    ...Recognized as the #1 trucking software solution, CSIRoad offers a plethora of powerful planning, tracking, and reporting features from a single application. Key modules include dispatching, accounting, freight billing, driver settlement, IFTA reporting, safety and incident reporting, and customer and carrier web portals.
    Starting Price: $18000.00/one-time
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  • 28
    Gazoop Dispatch
    We offer the ultimate in dispatching solutions, no matter the type of business you're in, if you're a start-up or a mega corporate overlord, we're here to help. We have customers from all over, no matter where you are on the globe, we can help. Whether you want to use our global apps or purchase branded apps, we've got you covered. We support full credit card processing through to your perferred merchant payment processor. We have covered each & everything in our Documentation including Videos & Screenshots. ...
    Starting Price: $1 per driver per week
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  • 29
    Computerized Parcel System
    Our customers tell us a big reason they cannot do without CPS is because CPS saves them time, cuts shipping costs, flexes with their business needs and provides tools to significantly increase sales. In recent times, many companies tell us they simply could not do business without CPS! Harvey Software's Computerized Parcel System (CPS) Powered multi-carrier shipping software is very easy to install and use.
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  • 30
    Gootax

    Gootax

    Gootax

    ...Automatic or manual distribution of orders according to set preferences. Add your affiliates in different parts of the world with different settings. Software is compatible with corporate customers. Start working right after you register. Our manager will help you explore our software features. Gootax servers are located in several reliable data centers. Copies of all data are stored on several servers which protects you from losing data. System updates automatically in background mode without breaking operation. After registration tech support will help you solve any issues. ...
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