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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Softeon Warehouse Management System (WMS)
    Softeon WMS gives you real-time control over inbound, outbound and inventory management processes. Whether your goals are rapid onboarding, superior customer service or maximum profitability, Softeon WMS adapts to your unique requirements with optimal flexibility. A warehouse configuration wizard accelerates set-up while the rules-based solution enables dynamic adoption of process or requirement changes. As your business grows, Softeon WMS easily scales to support your needs.
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  • 2
    Skyline

    Skyline

    Skyline Aviation

    Skyline aims to provide a world-class, enterprise-wide system to meet the needs of airlines. We service many air carriers all across Canada. Skyline is affordable to even the most modest of IT budgets, and can be customized to suit your carrier's unique needs. Skyline is a world-class, powerful, and flexible airline information system that automates all of the front-end processes, as well as many of the functions of operations departments. Our goal is to provide the benefits of technology to the airline industry.
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  • 3
    WISE WMS

    WISE WMS

    Wise Distribution Systems

    WISE is a high performance warehouse management system (WMS) developed and supported by the Melbourne based company WISE Distribution Systems Pty Ltd. Since establishment in 1985, we have been solely focused on servicing the warehouse management software requirements of a diverse range of customers throughout Australia and New Zealand. Our years of dedication and experience has resulted in the WISE WMS being extremely flexible solution which can be tailored to the requirements of wide variety of operations, providing a level of control previously only available on systems at a much higher price. Integration with your financial, ERP, transport and other systems are designed to be seamless and trouble free.
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  • 4
    FleetBoss

    FleetBoss

    FleetBoss

    ...From driver to senior executives to mid level staff and management. FleetBoss empowers nearly every role in business with rich data. Operations for real time dispatching automated maintenance, routing and improved customer services. Human Resources for payroll, safety and reducing company liability. Management for strategic reports, productivity analysis and big picture data at a glance. No matter the department or position, FleetBoss provides the real data for better productivity, operations and safety. And then we can show you how to use it.
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  • 5
    Excede DMS

    Excede DMS

    Procede Software

    Since 2001, Procede® Software has been providing advanced dealer management solutions to dealerships across the United States and Canada. Our enterprise software solution, Excede®, is uniquely designed to simplify processes, increase productivity and provide our customers with direct, real-time access to their data.
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  • 6
    EVOSYS TELEMATICS
    ...We continually improve our know-how and consistently project it into meaningfulness of our products. We respect highly individual attitude to our employees, who then pass the same in the same meaning to our customers.
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  • 7
    Eazy DMS

    Eazy DMS

    Eazy ERP Technologies

    Fusion Eazy DMS is a distributor management solution for capturing, storing and managing secondary sales data. By integrating with the distributor’s Tally/BUSY system, it provides complete visibility into secondary sales operations. It enables efficient management of multi-brand invoices, replenishment and order processing, scheme and claim tracking, pricing control, and more.
    2 Ratings
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  • 8
    eCourierz

    eCourierz

    eCourierz

    eCourierz.com is a multi-carrier shipping solution helping domestic and cross-border ecommerce sellers in India. Our platform enables customers to save time and money by giving them access to a variety of logistics services via our simple yet powerful cloud-based tech engine. A Smart Shipping platform providing flexible Carrier options, easy-to-use dashboard, Automation, Cross Border shipping solutions to streamline your operations and scale up your ecommerce business to the next level.
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  • 9
    GlobalPost

    GlobalPost

    GlobalPost

    GlobalPost offers a range of domestic and international shipping solutions that simplifies parcel shipping while saving you money. By combining our world-class customer service, easy-to-use technology and seamless integrations with the world’s top shipping platforms, we help e-commerce and warehouse sellers succeed domestically and around the world. We offer solutions that offset the enormous pressure to reduce parcel shipping budgets. Our dedicated team has 25+ years of shipping industry experience and are expert in e-commerce, fulfillment, and marketing.
    5 Ratings
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  • 10
    packVol

    packVol

    packVol

    ...It is an innovative software for MS Windows™, with unique features not found in other container loading software, which allows you to efficiently manage complex load planning problems. packVol helps Companies reduce freight costs and time wastes in setting up cost-effective load plan proposals for customers/suppliers. The software adapts easily to the most diverse load planning needs: pallets, racks, trucks, containers, and railroad cars.
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  • 11
    GoPhore

    GoPhore

    GoPhore

    ...GoPhore is a secure web-based auto transport software suite built for auto hauler fleets/enterprise level companies. Use GoPhore for dispatching, driver apps, tracking, customer notifications, auctions, ePODs, Yard Management and so much more.
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  • 12
    LimoExpress

    LimoExpress

    GoldBear Technologies

    LimoExpress is a SaaS solution for limousine agencies and other companies dealing with limo transfer services. The platform consists of a back office system for operators and a mobile application for drivers. Operators use the back office to manage and enter orders, while drivers receive push notifications about new orders and deadlines. It also integrates with Google Maps for route planning and offers reporting tools to gain insights.
    Starting Price: $500
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  • 13
    FleetWatcher
    FleetWatcher Construction Fleet Management Software. Our software helps our customers better utilize their construction equipment fleet through real-time tracking and status information. Do you need to get a handle on idle time, fuel cost, and equipment costs? FleetWatcher provides contractors with utilization reports, productivity reports, maintenance due reports and more.
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  • 14
    Vanesight

    Vanesight

    Vanesight

    Vanesight helps you to provide over 100+ countries global export and import trade data. Vanesight was founded to resolve all your export-import business operation. We have come up with a modern infrastructure setup that provides more accurate and custom-made data solutions. Our highly professional technical team has more than decades of expertise in data mining and data processing.
    1 Rating
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  • 15
    Cahoot

    Cahoot

    Cahoot

    Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including...
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    53 Ratings
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  • 16
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    ...Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business processes. SuiteMaster is also fully white-label ready, enabling partners and consultants to deliver a branded ERP solution with their own value-added services. Affordable, flexible, and built for growth, it serves industries from manufacturing and distribution to professional services, retail, non-profits, and more. ...
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  • 17
    Montisvir

    Montisvir

    One Source Solutions

    One Source Solutions manages your operation using Montisvir, our proprietary ERP system. Let our U.S. based customer services team manage your back office, allowing you to focus on your product development and sales. Organizations across the board use outsourcing to improve focus, streamline processes, and lower overhead costs. More companies are advancing beyond outsourcing as a tactical device and, now view outsourcing as a long-term strategic business tool.
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  • 18
    Budbee

    Budbee

    Budbee

    ...We like to say that we’re as much a tech company as a logistics company - using technological innovation to solve logistical challenges. This means we can offer a new kind of transparency, flexibility, and control –for you and your customers. We want it to be hassle-free to start use Budbee as your delivery service.
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  • 19
    Navistream

    Navistream

    Streamline Transportation Technologies

    Navistream was built with the user experience in mind. With quick and easy installation processes, drivers are up and running on Navistream in minutes. Whatever the needs of the user, Navistream is designed to be customized to their requirements and not the other way around. Every company has some uniqueness in running their business and Navistream is designed to mold to that uniqueness. Navistream’s intuitive reporting gives you the transparency needed to take your fleet to the next level. Advanced Reporting data provides detailed insights into cycle times, fuel consumption, equipment utilization, driver behavior, and much more!
    Starting Price: $35.50 per user per month
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  • 20
    DreamTec Command

    DreamTec Command

    DreamTec Software

    DreamTec Systems works with distribution-based companies, helping them to evolve through the use of innovative technology. We know that the market is rapidly changing. Customer demands are higher than ever before, margins are tighter and all eyes are focused on the efficiency of operations. Pressure to maximise productivity without compromising on accuracy is immense. That’s why we created DreamTec Command, a unique operations system that gives you control over every step of the distribution process.
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  • 21
    Courier Connex

    Courier Connex

    Courier Connex

    Our courier software handles every last detail of your particular logistics, and caters to your every delivery best practices needs. The versatility of Courier Connex settings adjustments help you manage and control all your logistics operation with ease. Prioritize orders pickup and delivery and send to driver. Avoid highways and toll roads settings for different services. Automatic vehicle selection based on shipment weight. Allow specific clients or service type to track driver on map.
    Starting Price: $99.00/month
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  • 22
    Trax

    Trax

    Trax Technologies

    ...Transportation Spend Management (TSM) is a data-driven approach to analyzing, optimizing, and leading the financial and operational performance of your logistics, the factors that impact transportation spend, and the delivery of value to customers. It’s a comprehensive, integral, and complex part of superior supply chain management.
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  • 23
    Supply Vision

    Supply Vision

    Supply Vision

    ...Without a single source of real-time data, your visibility is limited and so is your company’s growth. Our team understands the pressure you’re under to quickly and effectively fulfill shipments, connect with partners, and satisfy customer demand for real-time tracking. Let us help you to implement the software solutions your organization needs to improve efficiency and increase foresight across your freight operations.
    Starting Price: $175 per user per month
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  • 24
    UnicoTaxi

    UnicoTaxi

    Ngfo Technologies

    UnicoTaxi provides you a Versatile and Cost-Effective Taxi Solution with Taxi Dispatch System, that bridges the Gap between Taxi Companies and their Discerning Customers. We extend an intelligent taxi management and dispatch software comprising of an effective mobile application for passengers to hire taxis, a dynamic driver application to execute passenger requests and a well-organized admin panel to monitor the entire process.
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    9 Ratings
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  • 25
    Napino Digital Solutions

    Napino Digital Solutions

    Napino Digital Solutions

    ...We have wide offerings in EV segments. We cater to several IoT product companies and tier-1 automotive companies across India, the USA, and Europe. Some of our key customers are GM, VW, Ford, Audi, Yamaha, Suzuki, Peugeot, Hero Moto Corp, and others.
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  • 26
    VROMO

    VROMO

    VROMO

    ...Minimize labor dependence & human error with automation, expand delivery zones and volume with overflow, curtail unnecessary costs with order stacking and improve the customer journey with engaging driver tracking. Use driver reports & detailed analytics to get full visibility over the entire delivery channel regardless of what fleet delivers the order. Use your data to make better decisions about delivery drivers, employee management and so much more.
    Starting Price: $129 per month
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  • 27
    RF-SMART Shipping
    ...If you’re looking to automate decision-making for your shippers, RF-SMART Shipping equips your team with an intuitive tool that can save you time and money while making sure to get your packages shipped at the best rate. When compared to previous solutions, RF-SMART customers saw ship times decrease by more than 50%.
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  • 28
    PowerBroker
    ...Some features that PowerBroker provides are brokerage order planning, carrier dispatch, carrier manager board, carrier check call automation, expanded offer/order capabilities, access to market and lane rate information, data import and conversion, permissions management, system health check, field marshall custom fields, SQL performance monitor, and recurring voucher processing.
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  • 29
    DeliveryMatch

    DeliveryMatch

    DeliveryMatch

    ...Our transport software provides your company with the best order, transport & shipping management solution available. Some characteristics: • Reliable delivery options directly in your webshop checkout • Multiple warehouses, but still one delivery for your customer • No stock, but still reliable delivery options • Many carriers and systems are interconnected
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  • 30
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ...Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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