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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "customer" with 2 filters applied:

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  • 1
    Bringoz

    Bringoz

    Bringoz

    ...Technology >> Providing the technology to build a flexible delivery infrastructure, utilizing existing assets and connecting with 3rd party logistics providers to create an accessible network. Customer Centric >> Enable customer-centric, holistic services based on transparency and accessibility to increase engagement and loyalty. Seamless Integration >> Integrate our technology with your existing systems to build a comprehensive end-to-end process. Branding >> Build the Brand that makes you stand out from the rest
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  • 2
    ManageTeamz

    ManageTeamz

    ManageTeamz

    ...A last-mile delivery management system for your business. It allows for managing Incoming Orders, View delivery agents' current location, assigning pickups, viewing incoming orders, optimizing routes, customer management and reviewing feedback.
    Starting Price: $50.00 per user per month
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  • 3
    ZenduiT

    ZenduiT

    ZenduiT

    ...Our comprehensive technology platform is designed to help fleet and field service businesses run more efficiently. We offer affordable ADAS/Facial AI Cameras, Cold-chain Asset Tracking, Indoor Tracking, field service management solutions, and custom applications with ZenduOne Ecosystem. With access to real-time data from any connected device, businesses can make informed decisions quickly and easily. Our solutions enable optimized resource allocation, streamlined workflow management, and enhanced customer service. By leveraging our telematics and IoT capabilities, businesses can respond promptly to changing conditions, optimize routes, and improve overall operational performance. ...
    Starting Price: $10 USD/month
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  • 4
    Access Delta WMS

    Access Delta WMS

    Access Group

    Access Delta WMS is a warehouse management systems (WMS) solution that enables users to optimize space, reduce wastage and increase productivity in their warehouse operations. Acess Delta WMS enables users to demonstrate compliance and improve customer service. Access Delta WMS integrates with company systems for advance shipment notifications, compliance traceability, and courier compatibility.
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  • 5
    STIMS

    STIMS

    Unicomp USA

    ...Solve the challenges associated with transportation logistics. Improve your whole transportation operation. Provide easy access to critical information. Place inventory and maintenance orders automatically. Prepare custom design reports exportable to Excel, ASCII, and HTML.
    Starting Price: $60 per month
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  • 6
    Azyra

    Azyra

    Azyra

    The Azyra cloud service offers a suite of integrated modules for freight, transport and logistics. It meets the needs of the largest multinationals while delivering the ease of use demanded by smaller businesses. Modules include Freight, Transport, Customs, WMS, CRM and Financials.
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  • 7
    Waybill.work

    Waybill.work

    Xapp Digital Solutions

    ...Cloud based logistics software bundle to manage your logistics business from anywhere. The ease & simplicity of Waybill.work made logistics simple. One platform to manage all your logistics process. Complete customization allow to create comprehensive solution to your logistics business.
    Starting Price: $50 per month
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  • 8
    CSMS

    CSMS

    CBS Software Solutions

    ...CSMS helps to obtain instant up-to-date information regarding the Account and Stock Position at any time, which leads to efficient utilization of time and enhancement of image among the customers. Information regarding the availability of space in various chambers can be obtained at any point of time, just by pressing few keys.
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  • 9
    Mycopilot

    Mycopilot

    Mycopilot

    ...Our Gps tracking platform delivers data on position, movements and stops made by the vehicle. Furthermore our software can analyze the driver's behavior with Artificial Intelligence. Many more features are available for paid customers.
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  • 10
    inSitu Sales

    inSitu Sales

    inSitu Sales

    ...inSitu Sales provides a comprehensive mobile sales application that features route management, order taking, inventory management, other tools to streamline the sales process. Equip your sales teams with mobile devices and access to real-time data, enabling them to efficiently manage customer interactions, track inventory, and process orders on the go. Providing an all-in-one cloud based mobile order management system with ERP integration (QuickBooks®, Xero, SAP and Excel). Insitu Sales offers B2B eCommerce solutions designed to facilitate online transactions between businesses. Our B2B eCommerce platform provides a user-friendly interface where businesses can create their online catalogs, showcase their products, and enable customers to place orders directly through the platform.
    Starting Price: $34.99/month/user
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  • 11
    Chondrion

    Chondrion

    Chondrion

    ...Integrated label printing, smart rate-shopping, and optimized warehouse management streamlines shipping while replenishment suggestions and barcode receiving speed new arrivals to market. Implement different pricing strategies, document templates, rules, and product catalogs for each marketplace, brand, corporate identity, customer, or region. Creating unique identities helps to best align your goals with customer expectations and outside regulations. Whether you’re a small business or a large enterprise, our most powerful features are always unlocked and available.
    Starting Price: $100 per month
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  • 12
    Circle.us

    Circle.us

    Interlink Information Technology

    Focus on selling rather than processing with Circle.us. A top solution to ecommerce shipping and fulfillment, Circle.us supports all major shipping carriers and services in one single account. It also offers discounted shipping rates for business shippers, tools for high volume shippers, automation rules, tracking and notifications, and more.
    Starting Price: $0.01
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  • 13
    autoMinder

    autoMinder

    autoMinder

    Schedule and track vehicle maintenance schedules, inspections and metrological controls. Keep track of every repair you do on your vehicles. Data export to XML Spreadsheet (Office/Excel compatible), HTML and text format files. Custom date-based or odometer-based reminders. Vehicle insurance, traffic fines and accidents management. Keep records of various vehicle related expenditures. Support for metric (km's and litres) and imperial (miles and gallons) measurement system.
    Starting Price: $49 one-time payment
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  • 14
    ANAGO-Web

    ANAGO-Web

    TERRA-LOGIC

    ...Allows configuration and control of equipment revisions. Display of maintenance operations along the time axis.Re-scheduling or moving events with the use of the mouse. Assign customized events to the planning of each vehicle.
    Starting Price: $299.00/one-time/user
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  • 15
    psi-fleet

    psi-fleet

    psi-fleet

    psi-fleet is a fully integrated software package developed specifically for use in the vehicle rental industry. With customized versions to match your business needs, psi-fleet helps you manage your operation productively and efficiently. psi-fleet’s user-friendly menu-driven system provides the widest range of features and functions to monitor and maintain your fleet. As a leading software solution for the vehicle rental industry, psi-fleet is the tool you can trust to increase your business potential and maximize your profits.
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  • 16
    DM Warehouse

    DM Warehouse

    Infosite Technologies

    DM WAREHOUSE is a full-featured third party warehouse management software for comprehensive inventory tracking and management. DM WAREHOUSE allows you to rework, repack, restack, movement, put away, product transfers and many other secondary warehouse operations. Customer inventory management, perpetual counts, annual counts and adjustments. Track lot, production date, FIFO, serial number, roll number, weight height at any level. Comprehensive Reports and Document generation i.e., packing slips, bills of lading, etc.
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  • 17
    AutoScheduler

    AutoScheduler

    AutoScheduler

    According to Gartner, “Gartner’s definition of a Cool Vendor is a small company offering a technology or service that is innovative, impactful or intriguing. Customers have seen over 100% increases in cross-docking at sites with AutoScheduler. Automatically shift docking locations to reduce the number of moves among warehouses necessary for order delivery. AutoScheduler looks to find orders and receipts that aren't in the WMS yet: production, future orders, and inbounds. Everything has a shelf life. ...
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  • 18
    Trackobox

    Trackobox

    Magiva Technologies

    Our Enterprise Mobility solutions provide every second locate, track and Monitor your vehicle anywhere & anytime. Track your Vehicles is a state of the art GPS tracking and asset management system that helps customers by providing full access and control over the fleet from their fingertips.Empower your business by reducing costs , maximize efficiency and improving productivity.
    Starting Price: $70 per user per month
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  • 19
    EcoTrack Fleet Management
    EcoTrack Fleet Management is the leading asset tracking supplier, specializing in real-time decision-making tools for businesses with any size fleet. We offer personalized local service, professional installations, unlimited on-site training and custom assistance with optimizing the tools to meet your company’s specific needs.
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  • 20
    Trace & Track

    Trace & Track

    Trace & Track

    ...Embrace the future of logistics management and join the ranks of industry leaders who have embraced our software as a catalyst for growth, efficiency, and unmatched customer satisfaction.
    Starting Price: $50/month
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  • 21
    RF-SMART WMS
    ...RF-SMART integrates directly with ERPs as a WMS for NetSuite and inventory management for Oracle Cloud SCM. RF-SMART also has WMS products for JD Edwards and Microsoft AX/D365. RF-SMART serves 3,000+ customers across these different products. Our inventory management solutions provide real-time visibility into your operations. As a mobile scanning Warehouse Management System (WMS), RF-SMART gives you full traceability from the receiving process all the way through delivery.
    2 Ratings
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  • 22
    AllRide

    AllRide

    AllRide Apps

    ...AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 23
    MIE Trak Pro

    MIE Trak Pro

    MIE Solutions, Inc.

    ...We want your business to grow and improve because what you do and what you make is important to us! Manufacturing is an ever-developing industry and we understand this. Let us help you grow and continue supporting your customers with on-time delivery and competitive prices (while remaining profitable).
    Leader badge">
    7 Ratings
    Starting Price: $125/user/month
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  • 24
    AssetWorks

    AssetWorks

    AssetWorks

    ...Whether you deal with the assets themselves or the staffing and workflows around them, we believe technology can help. We develop integrated software and hardware, as well as customized consulting services, for asset- and infrastructure-intensive organizations. Our technology and services are designed to help organizations of all sizes manage and maintain their assets, including fleets, facilities, consumables, equipment, property and infrastructure, efficiently and cost-effectively. With a proven track record over 30 years and more than 1,000 customers that span public and private industries, AssetWorks is a leader in understanding and developing solutions to asset management challenges. ...
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  • 25
    FarEye

    FarEye

    FarEye

    ...FarEye’s intelligent logistics platform enables enterprises to orchestrate, track, and optimize their logistics operations. It empowers enterprises to gain real time visibility, excel in the last mile and deliver customer delight. With 17 Gartner mentions, DHL, Walmart, Amway, Dominos, Hilti and 150 plus customers have laid trust in FarEye as their partner of choice across 30 countries. FarEye is empowering global enterprises to shrink delivery time by up to 27%, increase courier productivity by up to 15%, eliminate risks by up to 57% and ensure operational excellence.
    2 Ratings
    Starting Price: $20.00/month/user
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  • 26
    LOCATE Inventory

    LOCATE Inventory

    New Tack Inc.

    ...LOCATE is the ideal solution for inventory-based companies looking to grow. Designed with the end-user in mind, LOCATE offers powerful features within a flexible, intuitive software. Above all, our superior customer service is what sets LOCATE apart; our customers aren’t just purchasing software, they are partnering with a team who will help them succeed.
    2 Ratings
    Starting Price: $100/month/user
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  • 27
    QuickBooks Enterprise
    ...Get our most powerful software and the flexibility to work from where you want with hosting. Get 6x the list capacity of Pro and Premier with room to grow to up to 1 million customers, vendors, and inventory items. In addition, get faster payroll inside QuickBooks, deeper insights with 200+ reports, and focused editions for your industry. Enterprise Diamond is an integrated solution that helps you streamline business management. It bundles key functionality and lets you add and customize as you grow. With Assisted Payroll, we’ll manage your payroll taxes for you, including quarterly and year-end filings—guaranteed accurate and on time.
    2 Ratings
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  • 28
    Sage 200
    Manage your business and propel your growth to the next level with Sage 200 - now connected to Microsoft 365. Part of Sage Business Cloud. Ditch the downtime with a solution available 24/7, 365 days a year. Manage your accounts and customers, as well as manufacturing, supply chain, business intelligence, and more, on the go. Sage 200 uses the power and productivity of the desktop, with the freedom and control of smart, secure software. You can also collaborate with your teams in real-time. Our solution supports manufacturers, distributors and business services. Control your business and gain complete visibility over your operations. ...
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  • 29
    WorkCEO

    WorkCEO

    WorkCEO

    ...Enforce industry best practices in every service experience to improve outcomes. Be notified when important events happen — like closed large sales or canceled appointments. See your customer information (service history, equipment, and more) when they call. Track all activity—like call recordings and text messages—that's related to every opportunity. Make sure customers are happy after every appointment. Enforce industry best practices in every service experience to improve outcomes. Know how your business is doing anywhere, any time, in real time. ...
    Starting Price: $49 per month
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  • 30
    Stockone

    Stockone

    Mieone Technologies

    ...With the D2C and e-commerce revolution, most of the traditional software solutions do not offer an easy, flexible and scalable system to manage fulfillment across multiple channels, resulting in broken promises to customers. With decades of experience in designing, implementing, and running supply chains, we have built a robust platform that is feature-rich and integrates seamlessly with other platforms to fulfill orders at ease.
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