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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1412 Products for "customer" with 2 filters applied:

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  • 1
    ShippingChimp

    ShippingChimp

    ShippingChimp

    ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. ...
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  • 2
    OrderStorm

    OrderStorm

    OrderStorm

    Energize your online business with the ecommerce solution that integrates into your existing website seamlessly. Sell B2C, B2B, physical products, services, downloadable products, and even events on one platform. Achieve excellent customer service with fully integrated CRM and order management. To excel in customer service, order and customer management must be smooth and efficient. OrderStorm eommerce offers Order Management CRM through a Notes screen on the bottom of every order, product and vendor page. Placing action items into work queues and keeping a complete record of notes helps you provide top notch customer service. ...
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  • 3
    nShift

    nShift

    nShift

    The global leader in parcel delivery management and shipment. This enables our customers to deliver a better customer experience, improve customer satisfaction, provide a full range of delivery options, create new revenue opportunities, and develop sustainable delivery options. This empowers them to achieve scalable and strategic growth. By helping improve customer loyalty and the customer experience. Automate the entire delivery management process to ship anywhere. ...
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  • 4
    Radaro

    Radaro

    Radaro

    Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today. Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience.
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  • 5
    RoutingGuides.com

    RoutingGuides.com

    TransportGistics

    ...Comply with customer requirements. Maintain strong vendor scorecard. Connect suppliers & customers. Improve vendor compliance and communications.
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  • 6
    WISMOlabs

    WISMOlabs

    WISMOlabs

    Provide an outstanding post-purchase experience to customers through shipment tracking, notifications, and more. Generate 20-30X ROI, build brand loyalty and improve LTV by 100%, increase customer satisfaction and reduce WISMO support calls by up to 90% ✅ Generate 20-30x ROI with unlimited marketing possibilities Upload marketing messages, break your customers into segments, and show different marketing assets to different customer segments at different times...
    2 Ratings
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  • 7
    CoreIMS

    CoreIMS

    CorePartners

    ...CoreIMS is easy to install, use and operate; delivering savings typically associated with much more expensive warehouse management software through improved inventory accuracy and increased labor productivity. CoreIMS delivers real-time inventory information in support of better management practices and improved customer service. For Custom Warehouse project we recommend CoreIMS Version 4.0. This edition is Internet/Intranet based with Specially designed, user-friendly Client Application that extremely secure and well suited for use in local or hosted environment. All CorePartners products including Inventory Management Solutions supports barcode scanning and printing
    Starting Price: $30/user/month
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  • 8
    LTLMaster

    LTLMaster

    ComTech Software

    If you are in the transportation business and you're looking for a sophisticated software to automate all office tasks LTLMaster is your best choice ! LTLMaster started as a custom designed for one of our customers who couldn't find an existing solution good enough to satisfy their need. Since its inception in 2006, we have regularly worked to improve its capabilities and ease of use. Every new customer has brought value insight into our system, making it the perfect solution for any asset-based transportation company. ...
    Starting Price: $499 one-time payment
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  • 9
    PACK & SEND Live

    PACK & SEND Live

    PACK & SEND Holdings

    Our platform easily integrates with your website platform to fulfill your shopping cart orders. You can automate booking of couriers that pick up from you, plus you’re backed by PACK & SEND’s award winning customer service to ensure your customers are looked after. With auto generated tracking information that is sent directly to your customers and reduced delivery times compared with postal services, you can ship Anywhere in the World at the click of a button. Tap into our great rates derived from our massive carrier partner volumes. You can also coordinate customer returns easily, to ensure that you provide your customers with t a service they will keep coming back to.
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  • 10
    Dolly

    Dolly

    Dolly

    Nationwide, same-day and scheduled delivery with unmatched customer satisfaction. If you’re not offering same day delivery, you’re losing sales. Customers expect to receive their items when it’s convenient for them, even if it’s the same day. Dolly was created to re-imagine the big and bulky item delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.
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  • 11
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module.
    Starting Price: $129 per month
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  • 12
    Truckwin TMS

    Truckwin TMS

    CarrierNet

    Enter your basic company information like address, contact, federal ID, DOT, and MC numbers. Specify if you want automatic trip numbering and what format. Setup your Freight Billing module with Payment address and invoice numbering. Enter the Customer List. This will consist of billing, origin, and destination customers. Enter the Customer List. This will consist of billing, origin, and destination customers.
    Starting Price: $164.95/month/user
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  • 13
    Techdinamics Warehouse Integration
    ...We are ready to connect to many shopping carts, order management systems, ERPs, CRMs, EDI retailers, and Warehouse Management Systems (WMS). Most integrations begin with a proven solution and are then customized to address your customer's specific needs. Most integrations begin with an order, the foundation for integration success. An invalid postal code, mismatched product, missing carrier, or invalid date can result in an order that will not make it to the customer on time. The result could be a lost sale or worst - a negative review online. ...
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  • 14
    Invata Automate
    ...Automate ensures the most profitable approach to handling and shipping for all orders in the system while meeting promised delivery schedules for each order in the system, so you can keep customers happy and make a profit at the same time. Automate enables you to expand your market share through enhanced, reliable customer service, so you can nurture the loyal customers that are most profitable for your business instead of relying on costly new customer acquisition. Automate enables you to accommodate both the growth you anticipate and the opportunities you don’t, such as changes in business models or strategic direction, so you can profit from your success, whatever form it may take.
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  • 15
    VONZU Tech

    VONZU Tech

    VONZU Tech

    Thanks to the VONZU digital ecosystem, a screen is all you need to make your business more profitable and agile. Find out how and surprise your customers with an excellent delivery service. The goal is to deliver packages to the customer as accurately, quickly and effectively as possible. Intelligent monitoring of decisions and activities throughout the supply chain. Metrics analysis for smarter delivery to meet customer expectations. Improved customer experience by providing real-time delivery information (SMS and email notifications). ...
    Starting Price: $90 per month
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  • 16
    JUST FREIGHTS

    JUST FREIGHTS

    Manas Freights

    Automated Quotation + Custom Clearance Management + E-Shipping Documents + Smart Automated Invoice + Customer Engagement platform + Trailer Booking management. Get the operational sophistication to achieve, sustain, and scale your Freight Business. JUST FREIGHTS automated quotation management system (QMS) lets you streamline the Quotations you send to customers.
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  • 17
    Wonderment

    Wonderment

    Wonderment

    ...Improve customer satisfaction while reducing support costs. That's a win-win. Send real-time order update notifications from the tools you already use for a premium customer experience. Arm your support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.
    Starting Price: $20 per month
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  • 18
    Carriyo

    Carriyo

    Carriyo

    ...Labels are automatically generated and printed in bulk with zero manual effort required. Manage deliveries at a glance. Get alerted of any potential delays and delivery exceptions. Engage with customers and keep up with the brand's customer promise.
    Starting Price: $499 per month
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  • 19
    SmartLink

    SmartLink

    CyberLogitec

    Timely customer service, expediting customs clearances, and overall supply chain visibility relies on constant data flow. SmartLink is a B2B service platform that links logistics service providers, customers, and partners via a smart tracking and reporting interface for real-time visibility across the entire logistics value chain. It plays an integral role in streamlining supply chain management from freight forwarders, NVOCCs to partners.
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  • 20
    NimbusPost

    NimbusPost

    NimbusPost

    ...Lower your cart abandonment rate and enjoy a higher revenue potential. Experience ease of business through the fastest customs clearance across the world. Leverage AI, ML, automation processes, and the widest courier delivery network across the world to expand your customer reach most profoundly.
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  • 21
    Package.AI

    Package.AI

    Package.AI

    AI powered scheduling, route planning and customer messaging. Feedback and online reviews for reputation management and product reviews. Personalized upsell based on recent purchases and interactions. Our AI-powered chat automates customer interactions in an intelligent and contextual manner. This allows your business to foster stronger customer connections and motivate them to make additional purchases and provide more and better reviews.
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  • 22
    W3bstore.com

    W3bstore.com

    W3bstore.com

    W3bstore manages customers, orders, inventory and fulfillment across online and retail locations. A single, unified, database ensures consistent Pricing, Promotions and Inventory across channels and locations. Every stakeholder shares one view of customer history, resulting in better, more efficient service. Reports can be viewed from any web enabled device.
    Starting Price: $0/month
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  • 23
    ClickPost

    ClickPost

    ClickPost

    Provide a delightful post-purchase customer experience to reduce returns and convert one-time shoppers into loyal customers. When choosing a brand, 58 percent of buyers find the post-purchase experience to be the most significant parameter. ClickPost provides you with a unified API platform to bring collaboration and visibility while leveraging logistics intelligence to reduce exceptions and real-time tracking with predictive analytics to enhance customer experience. ...
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  • 24
    stockinstore

    stockinstore

    stockinstore

    ...Plan store and seasonal product mixes across your store network. Built for retailers, franchises, and wholesalers of all sizes. Deliver a better customer experience and leverage your store stock with our flexible and smart platform. Fulfil orders from your store network for faster delivery and reduced shipping costs. Bring ready-to-buy customers into stores and get real-time customer demand reporting.
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  • 25
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 26
    Extensiv 3PL Warehouse Manager
    ...As the proven industry leader for over a decade, Extensiv accurately manages billions of dollars in inventory and processes more than 1 million orders a week from any of our customers and their customers’ systems.
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  • 27
    Scope

    Scope

    Riege Software International

    Designed as integrated forwarding software for air freight, ocean freight and customs, Scope has evolved into the Digital Standard for freight forwarding and Customs, which accelerates all processes and procedures. Through integration of external ERP/WMS, Scope enables cross-system collaboration and network building, with focus on improved visibility for all stakeholders, quality enhancement, increased productivity, cost reduction and revenue improvement, customer loyalty and employee satisfaction. ...
    1 Rating
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  • 28
    EMERGE App

    EMERGE App

    Higher Identity Group

    Order, purchase, and inventory management solution with simple accounting. Better manage sales reps. Check customer, product information & generate quotation & sales on the go. Win the cross border game with multi-currency, custom export packing list & workflow documents. Manage products with the production, serial number, batch, variants & multi-location firepower. Customize language or text for your documents to better serve your native customers.
    Starting Price: $24 per month
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  • 29
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly.
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  • 30
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass.
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