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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1412 Products for "custom" with 2 filters applied:

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  • 1
    4flow vista
    ...As a specialist for supply chain optimization, 4flow is your partner for supply chain topics from strategy and digitization to business process outsourcing. An optimal supply chain leads to significant competitive advantages for 4flow customers. To harness the full potential of a digital supply chain, 4flow designs processes based on the principles of a connected supply chain. With an end-to-end approach, 4flow identifies weaknesses and develops customized solutions to reduce costs. By handling transportation management, 4flow successfully optimizes networks and transportation in the long-term. ...
    Starting Price: $20000.00/one-time/user
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  • 2
    FASCOR TMS
    Every order you ship is important, to both your customer and your business. Your success relies on on-time delivery, accurate carrier rating, routing, documentation and tracking. FASCOR TMS is a multi-carrier manifesting solution that reduces freight cost, enables advanced functionality with integration into. Competing successfully in today’s ever-changing marketplace requires companies to achieve strategic advantages over their competition.
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  • 3
    Q7 Trucking Business Software

    Q7 Trucking Business Software

    Frontline Software Technology

    ...Orders can be entered manually or imported from load tenders using the optional EDI component. Accommodates multi-stop loads and allows charges to be billed by the mile, weight, flat, piece or volume. Built-in rate charts permit automatic calculation of customer charges including fuel surcharges. Included is a powerful freight quotation system that's ideal for freight brokers or anyone else interested in building a comprehensive customer quote database. Quotations can be emailed (optional), faxed or printed and can be converted to live orders.
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  • 4
    FlexGen 4

    FlexGen 4

    Software 21

    The Manufacturing Enterprise - Challenges and Opportunities In the world of manufacturing, being agile in thought and process is vital. Given the pace of mergers and acquisitions, new government regulations, foreign competition and heightened customer expectations means your manufacturing enterprise must be responsive to changing demands in all their forms. It means you must coordinate, integrate and optimize the activities of all your users, trading partners and customers spread across your business in an atmosphere of constant change and evolution. To help you identify and successfully meet these business challenges, exploit new market opportunities and effectively adapt to change, you need Software 21's FlexGen 4 - Adaptive Enterprise (FlexGen 4 - AE) solution. ...
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  • 5
    LOG-NET System
    ...By activists, investors, and customers.
    Starting Price: $199 per month
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  • 6
    Routeique

    Routeique

    Routeique

    ...Instead of relying on small clusters of visibility, we focus on synchronized planning and execution across the extended supply network, allowing for flexible manufacturing and intelligent fulfillment. When your whole team has access to necessary information, anyone can provide excellent customer service. Routeique™ allows you to instantly edit customer profiles and preferences, manage payment terms, update addresses and GPS information, schedules and more, and ensures that this up-to-date information is accessible across your platform.
    Starting Price: $100.00/month/user
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  • 7
    Docketbook

    Docketbook

    Docketbook

    ...Once sent, dockets are tamper-proof, creating a reliable record for all parties. More work, fewer disputes. Sign & send dockets in the field and have instant visibility of the data. Your customers can receive dockets directly into their Docketbook and electronically approve them = job done.
    Starting Price: $50 per month
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  • 8
    ClearDestination

    ClearDestination

    ClearDestination

    ...Whether you’re a manufacturer, retailer or carrier, ClearDestination is your go-to delivery management solution to gain total visibility and control over your interconnected supply chain, streamline operations and delight customers over and over again.
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  • 9
    Traxet

    Traxet

    Tracking Solutions

    ...The user-friendly interface is easy to use for workers at any level in the company. Our highly-skilled team of developers is constantly updating the platform with new features for our customers all over the world. By learning the needs of our growing customer base, we continuously develop our platform to offer the most innovative technology.
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  • 10
    FleetLocate
    Reduce fuel costs, idle time, labor and fleet mileage while maximizing the quantity of work accomplished with Spireon’s fleet management solutions. Ensuring your fleet is running optimally is key to delivering great service, and great service means repeat customers who help grow your business. Spireon’s GPS fleet tracking and management solutions gives you intelligence on how your fleet is performing – by driver and by vehicle. Whether your fleet is small or a large enterprise, we can help you reduce risk and operate more effectively. For trailer & asset management solutions. FleetLocate® is a user-friendly, yet powerful fleet management solution designed to help businesses get the most out of drivers, vehicles, assets, and trailers. ...
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  • 11
    Chenzon GPS Fleet Management

    Chenzon GPS Fleet Management

    CHENZON GPS Tracker

    Uber like Delivery Tracking and Alerts for Customers and Managers. Increase Your Delivery Efficiency and Improve Your Customer Service with Optimised & Track Back Routes, Real-Time Tracking & Notifications but also, with Proofs of Deliveries. Start today - your first 14 tasks are FREE!
    Starting Price: $0.00/month
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  • 12
    BusJourney.com
    ...It’s a complete solution to manage your online ticket sales from every channel. Powerful pricing models, ancillary products, sales incentives, and business analytics. All built into every iBooking Ticket. Every ticket, and every customer record is stored securely in your own cloud-based account. Manage your business from everywhere and extend online selling to an unlimited number of agents. Sales flow to one real-time account from your web site, call center and agents. With your booking engine data secure in the cloud, your customers, staff and agents all see real-time availability at all times. ...
    Starting Price: $1,000 one-time payment
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  • 13
    Antsroute

    Antsroute

    Antsway

    AntsRoute is the innovative software that smartly plan deliveries, operations and appointments, optimizes routes and improves customer relations. The needed solutions to boost your performance and improve your team productivity. Increase your turnover by reducing operational costs and optimizing the use of your resources. Drivers and field workers spend less time on the road and carry out more stops per route. Digitize your business using dematerialized route plans and service or delivery reports. ...
    Starting Price: €34 per month
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  • 14
    SkuNexus

    SkuNexus

    SkuNexus

    ...Immediate updates upon shipping, receiving, and invoicing activities. Fully-integrated system works with warehouses, locations, and channels. Automate fulfillment tasks and decisions with powerful rules. Customize workflows to instantly route orders from any channel. Sync tracking info to relevant channels and send to the customer. Build a unique platform all your own within a flexible architecture. Create exclusive product identifiers, attributes, and relationships. Combine multiple modules to automate complex processes.
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  • 15
    Satrack

    Satrack

    Satrack

    ...Access vehicle and driver location, identify who is driving, see how the vehicle is being driven, and receive vehicle diagnostic data in real time. Develop day-to-day reporting structures and customized features tailored to your operations. Advance reporting capabilities with over 50 report templates or customize reports to your unique needs. Track driving habits to improve safety, reduce fuel use, and boost fleet performance. Get a handle on vehicle health to proactively schedule service. Satrack has supported client growth for over 27 years! ...
    Starting Price: $11 per month
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  • 16
    POMeSYS Host

    POMeSYS Host

    TwinPeaks Software

    ...The groupings include customers, routes, production departments, product categories, miscellaneous codes, and production shifts.
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  • 17
    Koble

    Koble

    Koble

    ...See how Koble can simplify and automate your business work. Do you spend hours finding the right part, attaching the correct pricing, and creating invoices for your customers? Now combine powerful product lookup, flexible pricing, and customer accounts to create orders with speed and efficiency. All orders, including sales orders, back orders, layaways, special orders, and invoicing, are created from one easy window. Kitting product, integrated vendor catalogs, and advanced pricing options ensure that you can create accurate orders with ease.
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  • 18
    MotionTools

    MotionTools

    MotionTools

    ...Best-in-class companies like Flink, Wisag, RioTino, Nagel-Group, Fastdrop or Zufall logistics group rely on us for their daily operations. We have all the tools you need to operate efficiently and excite your users: - Customer Portal: A self-service portal for streamlined customer communication. - Booking Manager: A web app for agents and dispatchers to manage all incoming bookings. - Dispatch Tools: Bundle bookings into tours, assign them to drivers, and manage ongoing operations. - Route Planner: Plan complex routes for a large workforce at a tap of a button...
    Starting Price: $99/month
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  • 19
    TransVoyant

    TransVoyant

    TransVoyant

    End to end Intelligent Visibility, across all modes, in all nodes, is the starting point to digitizing your global enterprise. Understand the past, present and future behavior of your global business. Improve your customer, employee and shareholder outcomes. Once a business can see and understand, it has gained the power to quickly use behavior driven insights to improve customer, employee and shareholder outcomes. In other words, the business has achieved Continuous Decision Intelligence (CDI™). TransVoyant enables the digital enterprise across a multitude of domains and verticals. ...
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  • 20
    Optimal Transportation Spend Software (OTS)
    Sleek Technologies has optimized the critical freight procurement process for manufacturers, retailers, and distributors resulting in reduced cost, stronger performance, and more data. With Sleek Technologies, machine learning dynamically sources compliant, asset-based capacity to improve key customer metrics such as tender acceptance, OTD, and OTIF to lower cost of goods sold. Configuration tools adjust pricing and automate the bidding process. And the real-time dashboard provides 100% data transparency so customers can make stronger, informed freight procurement decisions. Our FreightTech solution, OTS, has eliminated fuel consumption by dynamically sourcing the right carriers for loads. ...
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  • 21
    Shipday

    Shipday

    Shipday

    ...It’s a local delivery management software for small businesses with existing drivers. Track your delivery orders easily and get your product in the hands of customers, fast. We work with restaurants, meal prep services, grocery stores, and other small businesses offering delivery services locally. Thousands of users from 50+ countries use Shipday to manage their local deliveries.
    1 Rating
    Starting Price: $0.10 per order
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  • 22
    GoBOLT

    GoBOLT

    GoBOLT

    ...The fleet is powered with state-of-art technology harnessing full potential of IoT and cutting edge algorithms playing on data; ensuring optimized route planning, scheduling in line with order mapping, real time tracking, ETA along with delay estimates and end to end movement visibility through efficient use of IoT. Covering almost all major centers in India, we have an extensive delivery network outreach which helps us provide customized supply chain solutions tailored to the customers' needs. Our fully integrated logistics solution ensures that we are here to support your growing complex business needs today and tomorrow.
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  • 23
    TR3

    TR3

    TR3

    A market leader for retailer analytics for Consumer Good Suppliers, TR3 provides an easy to use, cloud-based platform that meets the needs of any manufacturer. Whether it’s a team application to improve performance with a key channel, never before seen top line views of performance across all customers, or feeding mission critical data to a new data lake TR3’s platform is ready to deliver. Our goal is to give our customers insights so they can take action to improve the bottom line of performance of their business. Helps all aspects of the business. Sales, supply chain, category, logistics and demand planning all benefit form the insights provided by the TR3 platform. ...
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  • 24
    NAPA Fleet Intelligence
    ...NAPA Fleet Intelligence uses the data sources that you have available to deliver insights and reports You can use noon reports (e.g. in excel format, or plain text email), or automated signal data collected from any data collection systems of your own. On top of that, NAPA offers various options to collect ship data based on customer’s specific needs.
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  • 25
    CereRides

    CereRides

    Cerebrum Infotech

    ...CereRides role-based apps ensure that all stakeholders get the best experience. It is a highly flexible, scalable, and robust app that’s perfect to take your ride and rental business towards success. CereRides can be customized as per unique needs of business. Equipped with the latest features and functionalities, CereRides is your go-to solution for bringing your ride and rental business online. Ours is the best and budget-friendly solution that is not only robust but scalable as well. CereRides is an easy way to provide convenience to your customers and earn their loyalty.
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  • 26
    EasyParcel

    EasyParcel

    EasyParcel

    ...No matter where you’re shipping to, just book online and get it delivered worldwide from renowned domestic and international couriers. Take your brand to the next level by customizing your own promotional message to your receivers! With marketing tools, you can now bring your brand to light and make your promotional message pop in front of your customers. You may get it done automatically with every order in EasyParcel.
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  • 27
    ImportYeti

    ImportYeti

    ImportYeti

    ...Accordingly, we focus our energy on making them ecstatic about ImportYeti and the value we create. ImportYeti was built alongside our users. We constantly seek feedback, try to understand our customer's world, and intensely focus on developing what will have the largest positive impact on them. The supply chain space has a very slow idea diffusion rate. There is a lot of opportunities to help our users make better supply chain decisions around complex issues.
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  • 28
    Nash

    Nash

    Nash

    ...Even as quickly as same-hour. Get ahead of communication by sharing tracking status and manage on-the-go. Control delivery times with ease. You may also schedule jobs or enable customers to select times they prefer—so you can save time from the back and forth. Create efficiencies in your business by designing multi-dropoff routes. In Nash, you’ll get to monitor and manage each delivery in real time. In just a few clicks, seamlessly integrate all delivery logistic, tech, and operations with our Platform or API— making it simple to handle a flux of recurring or one-off deliveries.
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  • 29
    TendrX

    TendrX

    TendrX

    From here on you can manage your customer opportunity and add more details about equipment, transport modes, your financial targets, etc. Manage your tenders, RFQ’s, bids, and other opportunities with our cloud-based platform. There are many CRM platforms out there but we felt most miss specific functionality for logistics. Not only did we build unique features for logistics but we also link directly with our marketplace.
    Starting Price: €9.95 per month
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  • 30
    Order Ship Express

    Order Ship Express

    Insight Works

    ...The app is perfect for warehouses, Shopify merchants, retail outlets, and businesses of all sizes. Order Ship Express simplifies shipping management, reduces costs, and improves customer communication using negotiated carrier rates. Try Order Ship Express for a streamlined shipping experience and revolutionize your shipment management today. *Cost Savings: Utilize negotiated carrier rates and built-in discounts to minimize shipping expenses. *Streamlined Processes: Simplify shipping management for businesses of all sizes, improving efficiency. ...
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