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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1412 Products for "custom" with 2 filters applied:

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  • 1
    FusionFox PowerDrive
    ...ScopeRide is fully equipped to transform end-to-end processes, deliver high performance and eliminate manual and mundane activities from the business processes. One unified platform to manage customer relations, sales orders, distribution, delivery schedules, and customer rate agreements. Autopilot repetitive accounting, cost allocation process, payroll, asset depreciation, and financial accounting process. Create a smoother, uninterpreted flow of information so that you can reduce the cycle time of the entire value stream. FusionFox integrates seamlessly across many functions, processes, organization levels, and master data that are routinely used in various modules and applications.
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  • 2
    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment notification, accessorial uses. ...
    Starting Price: $10,000
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  • 3
    Ordering.co

    Ordering.co

    Ordering.co

    The best multi-store Online Ordering and Delivery platform with marketing & loyalty tools, and your own native apps. We're proud to say that our customers love our product and for good reason - our competitors are lagging far behind us in terms of the usability and features that we provide. Get up and running quickly: With our out-of-the-box solution, you can start selling your products online without the hassle of building your own e-commerce platform from scratch. Even for custom solutions, you can build anything on top of our platform in record times. ...
    Starting Price: $599 per month
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  • 4
    Senpex

    Senpex

    Senpex

    ...Senpex’s collection service streamlines shipping and order fulfillment for wholesale business through integrated technology. Once you are connected, orders are automatically collected at your store, where our in-house team picks and ships them directly to your customers. Built on a proprietary technology stack, Senpex helps you save on delivery fees and time by identifying optimal routes that help your drivers complete multi-stops faster.
    Starting Price: Free
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  • 5
    FenixCommerce

    FenixCommerce

    FenixCommerce

    ...Powered by data and a robust machine learning algorithm, FenixCommerce is the only SaaS platform on the market that offers end-to-end, integrated delivery management to help retailers deliver orders with more accuracy at less cost, and with full transparency to you and your customer. Quickly integrate to your website, WMS, TMS, or OMS with Fenix APIs and tap into the power of the platform.
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  • 6
    Quickrides

    Quickrides

    Quickworks

    Quickrides is a ready-to-launch taxi dispatch software designed to help businesses manage the operations of their ride business and provide a top-end customer experience. This taxi dispatch solution has advanced features and enriched functionalities to embrace your online taxi business. A prebuilt management system that strives to meet your needs and add value to the business while saving resources, time, and money. With its optimized geofencing feature, this software enables administrators to automatically detect customers’ locations and display rides in targeted areas. ...
    Starting Price: $49/month
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  • 7
    FulFillor

    FulFillor

    FulFillor

    ...Businesses can integrate multiple sales channels such as Shopify, WooCommerce, and Squarespace into a centralized system for streamlined order processing. FulFillor provides live tracking for both businesses and customers, increasing transparency throughout the supply chain. With over 150 integrations spanning marketplaces, couriers, and accounting systems, FulFillor supports scalable growth. Trusted by 3PLs, warehouses, and retailers, it empowers companies to improve operational efficiency and customer satisfaction.
    Starting Price: $299/Month/Per user
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  • 8
    It's Here

    It's Here

    It's Here

    ...Our solution includes: Warehouse Management Software (WMS): Efficiently manage inventory, optimize storage, and streamline order fulfillment with real-time data and analytics. Delivery Management Software: Optimize routes, schedule drivers, and track orders in real-time for timely and accurate deliveries. Enhance customer satisfaction with reliable tracking. Automated Appointment Scheduling: Advanced tools ensure timely deliveries, reducing delays and improving efficiency. Open API and Integrations: Seamlessly connect with CRMs, shopping carts, and other software for easy integration and customization. User Management: Securely manage roles and permissions, ensuring authorized access to sensitive information.
    1 Rating
    Starting Price: $89 per month
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  • 9
    Radiant RFID

    Radiant RFID

    Radiant RFID

    For more than 19 years, we have enabled our customers to make better decisions about their most valuable assets, so they can operate safely, sustainably, and profitably. Radiant allows businesses to find and protect their most valuable assets, ensuring loss prevention and fiduciary responsibility. Without an effective automated asset tracking system, it’s a scenario that frequently leads to redundancies, costs, and laborious manual processes.
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  • 10
    OpenTrack

    OpenTrack

    OpenTrack

    ...Data is gathered from all major ocean carriers, steamship lines, North American ports, terminals, and rail carriers so you don't miss a thing. OpenTrack offers integrated inland rail visibility to solve all of your intermodal logistics needs. Supercharge your customer experience with our white-label portal. Receive customized alerts for rolled cargo, vessel delays, demurrage, and last free day. Uniform milestones are created with standardized data across all carriers and data sources.
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  • 11
    Vooma

    Vooma

    Vooma

    ...Automated email classification identifies quotes automatically. Automatically price the freight instantly using your preferred pricing tools. Generate professional quote responses, however your customers want them. Detailed analytics of opportunities by win/loss status, lane, customer, rep, and more. Stop making data entry mistakes that cause billing and operational issues. Computer vision and natural language processing achieve human-level accuracy. Vooma reads load data from PDF orders and rate confirmations, spreadsheets, plain text emails, or screenshots, you name it. ...
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  • 12
    Autologix

    Autologix

    MTAP Technologies

    ...Transform your transport business with Autologix—streamlined, scalable, and customer-first.
    Starting Price: $35.17
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  • 13
    Edistera

    Edistera

    Edistera

    Edistera is an AI‑enabled B2B commerce cloud that digitizes wholesale distribution networks for manufacturers, brands, and distributors via an integrated suite of tools. offers a fully customisable branded online B2B store and mobile ordering app with HD digital catalogs, AI‑based personalization, smart search, stock visibility and fast reordering; Edistera Rep is a mobile CRM app empowering field sales reps to place orders, access pricing, inventory and order history on the go while measuring their productivity; and Edistera Hub is a centralized backend enabling management of customers, catalogs, orders, GST‑compliant invoicing, packs, bundles, pricing lists, channel‑specific catalogs, inventory across warehouses, fulfillment, payments and returns, all with flexible branding, custom fields, business rules and omnichannel support.
    Starting Price: Free
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  • 14
    Built2Buy

    Built2Buy

    Dotcomjungle, Inc.

    The Easiest Wholesale Ordering Platform Your Customers Will Ever Use™ Built2Buy is the dealer-first wholesale ordering platform for manufacturers, wholesalers, and distributors who want enterprise-level results without ERP-level headaches. It helps you sell more, process orders faster, and give dealers an ordering experience they actually enjoy using — all while keeping workflows clear, reliable, and efficient.
    Starting Price: $500/month
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  • 15
    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values and depreciation, and manage driver records all from the same interface. Start your day with a quick look at your dashboard to see what’s due and what’s past due. ...
    Starting Price: $160.00/one-time
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  • 16
    Tailwind TMS

    Tailwind TMS

    WiseTech Global

    ...Whether you are a small business starting out, an SMB business ready for accelerated growth, or a mature operation looking to streamline operations and provide excellent customer service. Handle quotes, orders, bills of lading, load confirmations, invoices and settlements - all from one unified system.
    3 Ratings
    Starting Price: $99/month/user
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  • 17
    Freight Genius TMS
    ...It's a fraction of the cost of most big systems and empowers you to scale, improve cash-flow, and increase profits! Core features include order management, carrier monitoring, tracking, and carrier and customer portals. Our user-friendly cloud-based TMS is perfect for all-sized brokers, shippers, and third-party logistics (3PL) companies with little to no implementation time. We offer a free month trial and then a low-cost subscription. Call 479-326-8759 or email info @freightgeni.us
    Starting Price: $99/month/user
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  • 18
    Oneir

    Oneir

    Oneir Solutions

    ...Oneir Solutions ERP is suitable for companies in wholesale, manufacturing, service, construction, food and beverage, and retail sectors. Oneir Solutions provides more ways to make sales… while increasing sales with Customer Relationship Management (CRM) that provides a central source of information about customers and prospects, and multiple methods to attract and service them. The global ERP software from Oneir Solutions makes the business more productive…your employees will do more with less. Oneir Solutions reporting monitors performance in all aspects of the business…giving time to plan growth and look to the future.
    Starting Price: $10000.00/one-time
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  • 19
    SalesPad

    SalesPad

    SalesPad

    SalesPad has one goal: to accelerate your order-to-cash cycle. Whether it’s supercharging your operations with greater efficiency, managing your inventory with more control, or improving your customers’ experience with better visibility into their orders, we’ve got your back. SalesPad’s order-to-cash solutions drive game-changing results. We’ve empowered thousands of customers to transform their order-to-cash process. From up-and-comers to industry giants, you’re in good company.
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  • 20
    FieldLogix

    FieldLogix

    FieldLogix

    ...We have been recognized with various awards and accolades for our continuous innovation and world-class support. Companies tell us that they select FieldLogix because we have more innovative features, better customer support, and better pricing. Our award-winning fleet routing & dispatching solution enables you to complete more jobs, improve your customers’ experience, and improve quality assurance. You can use it to optimize your routes, dispatch them to your drivers, send ETA’s to your clients, and capture proof of service when the work is complete. ...
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  • 21
    Listaso

    Listaso

    Listaso

    ...Listaso provides a 360° platform that covers your entire Sales & Inventory process from Sales Rep to Delivery! We have created an ecosystem of modules that covers the entire Sales & Inventory process, from arrival at a warehouse to delivery to the customer. Everything is synchronized and automated. Our sales module was built with DSD sales and Pre-Sales in mind. Listaso's Sales Module allows you to control and manage the activities of your sales reps such as orders, invoices, credits and customer visits.
    4 Ratings
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  • 22
    Avectous

    Avectous

    Avectous

    ...We can painlessly and affordably grow with you even as your business model changes every few years. We understand your need to change to accommodate your market and customers. Our software was built using the latest coding languages that work across all mobile platforms. Our WMS is completely rule and task-based. We have built all the various complexities needed to manage a modern-day multi-channel (B2B, B2C, D2C) business. Avectous offers in-house customer support 24/7 on a critical and non-critical basis. ...
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  • 23
    DeliverLogic

    DeliverLogic

    DeliverLogic

    ...DriverLogic is DeliverLogic’s driver-management application, which allows delivery drivers to easily receive orders on their phone, manage pickups and deliveries, organize their workflow, and allow customers to see their orders as they travel in real-time. This is just another piece of the DeliverLogic suite of products that work together, to help make your delivery business a huge success.
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  • 24
    SkyTrack

    SkyTrack

    SkyTrack

    Fuel is a valuable asset that is hard to keep track of. It is hard to find out if a few liters has been stolen from your tank. Some customers suspect that they have fuel thefts but they have no way of knowing for sure. SkyTrack Fuel Vehicle Tracker can enable you to quickly find out about fuel thefts and take actions to avoid them. As you can get alerted when the fuel theft is taking place you have a chance to act directly. You also have a better chance to avoid stolen fuel in the future. ...
    Starting Price: $7.9 per month
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  • 25
    Distribution One
    ...Interconnected order management functionality relies on the instant availability of all relevant data (like customer status, inventory availability, and item pricing) to streamline and automate the ordering process while reducing costly manual errors.
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  • 26
    LimoLive24

    LimoLive24

    LimoLive24

    ...With our livery software integration, LimoLive24 is able to leverage your existing tools and provide seamless staff augmentation. LimoLive24 makes it simple to organize reservations and manage clients. Our call center agents use our customized CRM application that connects directly with your existing luxury transportation and limousine management software. New limo bookings, schedule changes, and cancellations are made to your calendar in real-time. Every call that LimoLive24 processes is specific to your activities and operations. Our professionally trained agents act as an extension of your office, maintaining the same in-house continuity with your customers. ...
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  • 27
    Logbook Pro

    Logbook Pro

    NC Software

    ...Reporting is solid and professional with over 60 predefined reports including a custom report builder.
    2 Ratings
    Starting Price: $79.95 one-time payment
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  • 28
    DDI System

    DDI System

    Advantive

    Tools for exceptional customer service including activities, communications, statuses, and sales history. Shared calendars keep your team on the same page with related transactions, task management, and activity history. Market-leading webstore with secure credit card & on-account payment processing. Review and request project quotes, utilize a PIM to manage rich product content and create a seamless shopping experience.
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  • 29
    NDS ERP Solution

    NDS ERP Solution

    NDS Systems

    ...By using the order capture processes, the back office accounting for inventory management and order fulfillment for all areas of your businesses, you will have a common real-time view across the full order life-cycle. By using this approach, significant advances can be made in both customer service and time reduction between order capture and shipment because the system will ensure that people are informed when they need to do something. It also provides distributors with such tools as quoting, commission tracking, and sales analysis, as well as fully integrated accounting, order processing, inventory, warehouse management and purchasing.
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  • 30
    Routeware

    Routeware

    Routeware

    Routeware has been digitally transforming the waste and recycling industry for over 20 years. Our mission is to help waste and recycling leaders use technology to delight customers, improve operations, and protect our planet. We work with smart cities and high-performance haulers to power their digital transformation strategies, enabling them to boost productivity, increase safety, enhance customer service, and improve environmental outcomes. Routeware’s vision is about more than providing technology; it’s about empowering waste collection teams to navigate complexity and evolve with ease. ...
    Starting Price: $29/month/user
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