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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1412 Products for "custom" with 2 filters applied:

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  • 1
    CitySlim

    CitySlim

    CitySlim

    ...CitySlim has been developed in close cooperation with Belgium's most known bike courier Cargo Velo and a number of international retailers to pioneer in sustainable last-mile transport. We have proven to be a very efficient delivery solution for customers of all sizes and across various domains. A well equipped set of applications that scales to any number of dipatchers, drivers, customers and recipients, provides real-time overview an control at most online devices. It's not always about making delivery rounds: an advanced pickup and drop routing algorighm that has the ability to combine time-critical tasks moulded into its DNA, makes a perfect companion to dispatch and management.
    Starting Price: €99 per month
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  • 2
    GreenFlux

    GreenFlux

    GreenFlux

    Customers from the automotive and energy industries use our portal and white-label app to build their brand and offer a personalized driver experience. Key features: • Charge Point Management • Roaming • Billing & Payments • Smart Charging • User management • Driver apps • APIs
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  • 3
    SWIMS

    SWIMS

    Smart Warehousing

    ...Our SWIMS technology provides our clients real-time visibility of their inventory, transaction level updates & a summary of all of their activity via our cloud based technology. - Cloud-based customer access – anywhere you have an internet connection - Real-time visibility and alerts - Transaction level updates vs. summary activity - Flexible integration solutions - 10,000+ Users - Developers on site for support Smart Warehousing integrates with the industry's leading technology solutions to ensure seamless integration with your company's ordering processes.
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  • 4
    Ripplr

    Ripplr

    Ripplr

    ...Ripplr's mission is to transform the distribution sector through innovation, collaboration, and unwavering dedication to excellence. We work closely with our clients to deliver customized solutions that enhance their supply chain operations and drive their growth. Our commitment to innovation, sustainability, and excellence is reflected in every aspect of our business, as we strive to create a culture of teamwork, respect, and integrity. Our goal is to become a top-tier distribution and logistics provider, known for our exceptional service, innovative solutions, and customer satisfaction. ...
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  • 5
    Palms Smart WMS

    Palms Smart WMS

    Technoforte Software

    Palms Smart WMS (Warehouse Management System) is a cutting-edge software solution designed to streamline and optimize warehouse operations for businesses of all sizes. Palms WMS helps companies effectively manage inventory, track shipments, reduce operational costs and improve customer satisfaction. and improve overall supply chain efficiency. Palms WMS offers robust functionality to enhance your warehouse management processes and maximize productivity. Key features include: 1) Higher Space Utilization 2) 20% Higher Customer Retentions 3) 30% Better Order Fulfillment 4) 20% Improve Resource Utilization 5) Future Ready 6) Informed Decision Making
    Starting Price: $10,000
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  • 6
    TUP.WMS

    TUP.WMS

    TUP Warehouse Management Solutions

    ...Every company has grown structures that drive its success. We support you with planning and consulting to make these business processes efficient and future-proof with custom-fit soft- and hardware. Regardless of individual industries, we accompany our customers through the world of intralogistics as reliable partners, giving them the security they need for sustainable business success. When we enter into a partnership, we provide trustworthy and open advice – and our response time sets standards: If requested, we start solving problems within 30 minutes, 7 days a week, around the clock. ...
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  • 7
    Bharat Software

    Bharat Software

    Bharat Software Solutions

    ...We take pride in being the best software developer in India who is driven by the vision to provide AI-integrated, optimized and advanced business management systems for the logistics and transportation industry. Our customer-focused approach and innovative solutions.
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  • 8
    Asset Infinity

    Asset Infinity

    PcsInfinity Pvt. Ltd.

    ...Asset Infinity facilitates you with Asset Tracking, Inventory Management, Preventive Maintenance, Complaints/Ticketing/Breakdown Maintenance or Incident Management, Depreciation Management, Resource Allocation Management, and User Management to replace old spreadsheets with a new experience of customized software. The tracking of assets with Asset Infinity has become easier than before with barcodes, RFID, NFC, and geographic location to leave an asset trail behind and streamline the auditing processes.
    Starting Price: $110/month
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  • 9
    GetSwift

    GetSwift

    GetSwift

    ...Drivers can see all their upcoming tasks and customers get alerts before you arrive at their door. Prevent bad reviews by getting immediate feedback from customers over SMS so you can make things right, fast.
    1 Rating
    Starting Price: $0.29
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  • 10
    FleetWave

    FleetWave

    Chevin Fleet Solutions

    ...And automate your processes to work more efficiently. Our flexible fleet management software gives you the tools to stay compliant, power-up productivity and exceed customer expectations. With us by your side, you’ll be able to take your fleet – and your business – further.
    Starting Price: $3 per vehicle
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  • 11
    Hyvikk Fleet Manager

    Hyvikk Fleet Manager

    Hyvikk Solutions

    ...It also has google maps api settings which helps you enter pickup and destination addresses. Admin panel comes with inbuilt Permissions and Roles so that you can easily manager all your staff or users easily. You can set Custom Fares and email templates.
    1 Rating
    Starting Price: $65
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  • 12
    WeSupply Labs

    WeSupply Labs

    WeSupply Labs

    WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo
    1 Rating
    Starting Price: $0.03/shipment
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  • 13
    Team Procure

    Team Procure

    Team Procure

    Team Procure is a cloud-based procurement suite that empowers businesses to manage their purchasing approvals, purchase orders, strategic sourcing, suppliers, and inventory. Conduct RFQ and E-Auction negotiations to secure the best deals with your suppliers. Generate custom reports based on department, project, or category and make data-driven decisions for your procurement strategy. Team Procure caters to both SMBs and Enterprise organizations with the ability to customize our system using powerful software modules. We offer solutions for: • Purchase Requisitions • Custom Approval Workflows • Procurement Management • Supplier Onboarding & Management • RFQs and E-Auctions • Warehouse Inventory Management For large procurement operations, we offer an enterprise-grade solution with dedicated servers. ...
    Starting Price: $250/month (3 users)
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  • 14
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even muti-loading trips automatically. ...
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    48 Ratings
    Starting Price: $50
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  • 15
    Transwide

    Transwide

    Transwide

    Transwide is an online transport management system designed to meet the needs of organizations large and small--from carriers to freight forwarders, from logistics providers to shippers. Quick to deploy and easily scalable, Transwide TMS platform lets users in a logistics network to source, plan, execute, settle, and streamline their transportation processes, as well as connect single logo businesses to a network of logistics service providers. Other top features include scheduling and...
    Starting Price: $50.00/month
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  • 16
    71lbs

    71lbs

    71lbs

    ...Our data scientists with Carnegie Mellon University team developed our algorithms to give customers the best chance at the most competitive pricing possible within their carrier agreements. We leverage the power of many to help SMBs save money on their shipping costs.
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  • 17
    Key2 Vehicle Management
    Key2 Vehicle Management is a totally integrated vehicle, asset and driver management solution proven to help control costs along with helping to ensure legislative compliance, optimise fleet performance, reduce risk and significantly improve operating efficiencies. Key2 is fully scalable and is used by a complete spectrum of companies – from customers with a handful of vehicles, to many of our customers who have thousands of vehicles and assets and use Key2 as a complete business solution. Key2 modules include Workshop Management, Rental and Hire Management, Driver Management, Drivers Licence Checking (UK), Contract Hire & Leasing, Grey Fleet Management, Commercial Vehicle Management and MyVehicle App (integrated driver, accident and vehicle check app) Key2 integrates with the DVSA, the DVLA, HMRC, CAP Data and many more. ...
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  • 18
    DEX Systems WMS

    DEX Systems WMS

    DEX Systems

    DEX Systems Warehouse Management Solution enables you to drive supply chain processes based on real-time demand information, and in turn provide customers accurate information on pricing and availability. The results – you maximize value in your supply chain while increasing revenues and customer satisfaction levels. With DEX Systems WMS, companies can build and operate world class supply chains for profitable growth. Our solution integrates and automates all key supply chain processes, from design, planning and procurement to manufacturing and fulfillment, providing a complete solution set to enable companies to power information-driven supply chains. ...
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  • 19
    TMS-O

    TMS-O

    Nulogx

    With everyone challenged to do more with less these days, there is continuing focus on Supply Chain Efficiency. How can we deliver our product and meet our customer’s needs while reducing the amount we spend on transportation? With the bulk of Supply Costs consisting of transportation activities, those that succeed at this will see significant increases in profitability. Often the solution requires some pretty complex thinking – which is where TMS-O comes in. It is the “Brain” of your transportation process. ...
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  • 20
    Mapotempo Web

    Mapotempo Web

    Mapotempo

    ...Easily Integrate new stops in your existng route (importation or with API form your: ERP, CRM, TMS, WMS. Optimize your routes: balanced field team's workload, comply with customers time windows, decrease of travelled kilometers, carbon footprint improvement. Export your routes on the Mapotempo Live mobile app or on your GPS. Print your roadmap. Easily prioritize your customers within your routes, comply with their visiting time windows thanks to optimization. Automatic SMS programming also allows you to send them the right information at the right time (before, during and after the route execution).
    Starting Price: $30 per month
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  • 21
    kg³

    kg³

    kg³

    ...The provision of targeted and data-driven feedback enables bid participants to deliver significant savings. For Logistics Services Providers to manage internal work-flow and respond comprehensively and efficiently to customer RFQs. Planning and coordinating quotation workload across large global organizations is a major challenge: late, inaccurate or inconsistent internal responses can prevent you from responding on-time and professionally to the customer.
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  • 22
    ZipSendr

    ZipSendr

    ZipSendr

    ...High-tech delivery for today's businesses and "Need it Now" consumers. Drivers or drones we will give our small business partners the ability to deliver to their customers without headache or infrastructure. Online scheduling in as little as 60 seconds. Just create and account and get started. No integrations, no technology, no upfront costs. Provide the customer the speed they need. Deliver within an hour or later in the day. Let the item be there when they want and need. Schedule orders for today or up to 5 days ahead. ...
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  • 23
    ShipLinx

    ShipLinx

    RateLinx

    ...Global platform supports shipping in any international currency and with any carrier. Leverage customized predictive analytics to track your initiatives in real-time and maximize value. Get easy-to-understand actions to reduce costs and make improvements.
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  • 24
    ULU

    ULU

    ULU

    ...The automotive industry is changing fast and emerging technologies are reshaping traditional business models while you are reading this. By 2025, it is expected that 85% of vehicles will be ‘connected’ to a cloud service that offers customer-specific content and information. The age of digitalization, however, also brings a wealth of opportunities for traditional automotive businesses to grow. That’s where we come in. With our innovative propositions, we’ve created truly end-to-end solutions, that focus on your customers with a highly distinctive user experience. Our advanced telematics hardware has been designed to extract integral vehicle health information as well as location-related data. ...
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  • 25
    iCourier

    iCourier

    iCourier

    ...Calltaker profile will determine, whether calltaker can change customer discount or order price, dispatch or cancel orders, etc.
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  • 26
    Mandata Enterprise

    Mandata Enterprise

    Mandata Group

    ...Supports order entry, job planning and execution, proof of delivery and invoicing. A range of apps can be added to the system to enhance capabilities and streamline workflow including electronic POD software, vehicle checks, team admin, customer portal and track and trace app. All the functionality you need to manage your road transport operation with greater visibility and efficiency is here, in one integrated transport management system offering integration with pallet network systems, major accounting systems, customer ERP, and also warehousing software.
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  • 27
    DrayMate

    DrayMate

    Loginet Solutions inc

    DrayMate offers a complete solution for ocean and rail drayage services and container transport carriers. Cloud-based drayage software for container transport companies: dispatch, container track & trace, invoicing, driver & fleet management, customer portal, and free mobile driver apps. Additional services include free software implementation, accounting, and B2B integration, as well as dedicated customer service. The easiest drayage workflow: 1. Enter orders 2. Track & Trace: access container availability, ETA, last day of free storage from port & rail terminals 3. ...
    Starting Price: $295.00/month
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  • 28
    MAXShipper

    MAXShipper

    MAXShipper

    ...Order line item details can be passed to MAXShipper so we can pack contents of each box, accurately sum line item values for insurance and complete international documents with no user input required. Use our Ship-via's on your sales orders to select carrier service, signature required, staturday delivers, no charge to customer, bill 3rd party or collect etc. This removes the user input and reduces errors. Example: "UPS GRNC-NC" means UPS Ground No Charge to the customer. We also have a ship-via cross-reference table for your existing ship-vias.
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  • 29
    Vision WMS

    Vision WMS

    Equinox Global Services

    Vision WMS is a complete door-to-door Warehouse Management System for retail, e-commerce, 3rd party logistics (3pl) and wholesale companies. Its advanced architecture allows it to be delivered as an off-the-shelve product or as a highly customized system, depending upon the specific needs of the customer. Version 6 works on and supports Oracle Database 11g R2. Vision WMS integrates barcode scanning, voice recognition and wireless data entry, collection, and exchange with a flexible, powerful and fast rule-based client-server architecture. By supporting operations with multiple warehouses (satellite sites), multiple work zones, and multiple processing types, Vision WMS delivers enterprise-level flexibility and scalability.
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  • 30
    VTS Systems

    VTS Systems

    VTS Systems

    VTS Systems is a long-term provider of enhanced towing, recovery, and vehicle storage facility software. Our customers say our software and technical support lead the industry. We are cost-effective, user-friendly, and backed by renowned customer service. Most of our team are state-licensed “Incident Management” certified driver/operators and/or state-licensed VSF management certified. VTS CLOUD – With 30 years of software knowledge and development and more than 20 years of tow industry know-how, VTS Systems continues to meet the industry’s needs by its continued development of the next generation of web-based technology, We automate the process from the moment the phone rings through to the auction or public sale of abandoned vehicles. ...
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