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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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94 Products for "customer support" with 2 filters applied:

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  • 1
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 2
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes...
    36 Ratings
    Starting Price: $99/month
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  • 3
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 4
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even...
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    48 Ratings
    Starting Price: $50
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  • 5
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    JOpt.TourOptimizer is an adaptable component to solve VRP, CVRP, and VRPTW class problems for any route optimization in logistics or similar fields. JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which...
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    8 Ratings
    Starting Price: €995
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  • 6
    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ... the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
    6 Ratings
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  • 7
    GMS ITEC
    .... It is currently supported on the SCO Open Server UNIX platform. We can provide the hardware in a complete turnkey system, or just the software. When Customs brokers handle the logistics for their customers, the commercial invoice add-on module allows the commercial invoice to be entered for AII (Automated Invoice Interface) and RLF (Remote Location Filing). This module works in conjunction with the custom house processing module.
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  • 8
    MechanicAdvisor

    MechanicAdvisor

    MechanicAdvisor

    We're changing the way repair shops communicate with customers through our automated marketing platform, web directory, and telematics device. Stay connected and create customers for life. Using our web platform, auto shops can send and receive text messages and photos from anywhere and can send important messages to customers while working on their vehicle. With our Shop Management System integration, auto shops can sync their customer’s information into our Text Messaging platform and can...
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  • 9
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    Grow your business with OpenPro ERP solutions that can be deployed in the cloud or on your server. Our software supports most industries with a complete Enterprise Resource Planning (ERP) software solution. As a provider of Business Management ERP Software, OpenPro excels with its Real-Time Solutions. From Accounting and Financial Reports to its MES software, MRP manufacturing and wholesale distribution inventory control software. The Business Management Software are all GAAP and international...
    3 Ratings
    Starting Price: $44 per user
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  • 10
    Lynx

    Lynx

    Lynx Software

    Efficiently streamline your school bus route planning and information management. Save money with improved route efficiency and streamlined operations. Efficiently manage your fleet, drivers, students and routes. Get 24/7 live technical support from anywhere, anytime. Lynx empowers your transport department by providing multiple features to keep up with your school transport needs. Get control of your bus routing data. Easily update student information to any of your bus routes. View multiple...
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    13 Ratings
    Starting Price: $1,895
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  • 11
    Tailwind TMS

    Tailwind TMS

    WiseTech Global

    ... and provide excellent customer service. Handle quotes, orders, bills of lading, load confirmations, invoices and settlements - all from one unified system.
    3 Ratings
    Starting Price: $99/month/user
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  • 12
    Safety Audit Prep

    Safety Audit Prep

    Safetyauditprep.com

    ... fleet prices may vary). Experience simplicity with instant Electronic Federal Chain of Custody Forms (eCCF) for DOT drug and alcohol testing, a USDOT-compliant customized Workplace DOT Drug and Alcohol Testing ePolicy. Our partnership with Quest Diagnostics provides you access to thousands of Quest, in-network and non-preferred testing locations across the United States. Upload employee and company specific documents, order MVR and PSP reports, file UCR, BOC-3 and much more.
    3 Ratings
    Starting Price: $20 per month unlimited users
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  • 13
    Urbantz

    Urbantz

    URBANTZ

    Urbantz is a leading last mile delivery management platform designed specifically for enterprises. We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Markey Spoon, Bosch & FM Logistic...
    4 Ratings
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  • 14
    ServiceWorks

    ServiceWorks

    Service Works

    ... your business needs. 3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract. 4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration 5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available. 6. Continuous Integration: SW integrates with work order, payment and accounting system for seamless integration.
    2 Ratings
    Starting Price: $49/mo for unlimited users
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  • 15
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. Your PO BOX customers will be informed in real-time about your packages. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module. Courier software Tracking Intuitive user interface Quick and easy Increases efficiency and productivity throughout your...
    Starting Price: $129 per month
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  • 16
    PULPO WMS

    PULPO WMS

    PULPO WMS

    ... productivity. The world-class open API of this software-as-a-service solution makes it easy to integrate to accounting or ERP solutions like Quickbooks, Microsoft Dynamics and SAP. Companies using eCommerce platforms like Shopify, Magento and plentymarkets can profit from increased stock accuracy, improved returns handling and faster shipping to their end customers. Managing products with lot numbers, expiration dates or serial numbers are some of the many advanced features that PULPO WMS offers.
    6 Ratings
    Starting Price: $590
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  • 17
    VTrack

    VTrack

    VTrack Solutions

    ... Efficiency Reports for various functions such as time sheets, mileage reports, idle time report, Vehicle status reports Vehicle management to notify deadlines such as Insurace, MOT expiration and service due Why Choose us: 24/7 Customer Service Easy and flexible terms Easy and quick installation Additional users at no extra cost Customizable and scalable Increase business productivity at an affordable price State of the art live tracking Reduction in insurance cost
    1 Rating
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  • 18
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 19
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    SuiteMaster – A Flexible ERP & CRM Platform by Rithom SuiteMaster is a modular, cloud-based ERP platform for small to mid-sized businesses seeking to unify sales, operations, marketing, and finance in one system. Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business...
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  • 20
    Cabookie

    Cabookie

    Negup Solution

    Days of having a hard time running your taxi business have long gone! The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi...
    Starting Price: £400/one-time
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  • 21
    TransGenie

    TransGenie

    TransGenie

    Our delivery management software is the ultimate solution for businesses looking to optimize their delivery operations. Say goodbye to inefficiencies, delays, and customer complaints. With our software, you can effortlessly manage your entire delivery process from start to finish.
    Starting Price: $999/half-yearly
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  • 22
    Acumatica Cloud ERP
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly business practices, Acumatica delivers unparalleled value to small and midmarket organizations. Integrated workflows span the full suite of business management applications, from Financials, Project Accounting, and Inventory Management to CRM. Specialized...
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    24 Ratings
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  • 23
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 24
    Accuplus 3PL

    Accuplus 3PL

    Cadre Technologies

    Accuplus™ Warehouse Management System (WMS) software is the 3rd Party Logistics industry’s mainstay warehouse system. Accuplus is a comprehensive, easy-to-use software package for managing 3rd Party warehouse operations. Accuplus 3PL WMS features the ability to manage multiple warehouses, customers, products, rates, carriers, consignees, inbound receipts, bills of lading, and much more. Accuplus produces reports of inventory, activity, plus a wide variety of management, customer, and product...
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  • 25
    Wooberly

    Wooberly

    RentALL Script

    ... experience. Wooberly is the kind of pre-developed product, It is 100% supportive for the process of customization, so it's your time to buy this product and tweak it as per your business plan. It’s readily available for the launch.
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  • 26
    Joyride

    Joyride

    Joyride

    .... As the world’s first mobility SaaS platform, we've enabled businesses for more than a decade through unmatched expertise, customized software and 24/7 customer support.
    Starting Price: $10 per vehicle/month
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  • 27
    Spoonfed

    Spoonfed

    Spoonfed

    ... Ordering enables individual requests as part of a larger order, with meals separately wrapped for contactless pickup/delivery. Our ‘best in class’ ordering experience is undergirded by Back of House reporting with comprehensive, end-to-end order management system for catering teams. Highly responsive support and onboarding from teams in USA and UK. Eliminate mistakes, save time for both customers and catering teams with a Streamlined production data ensuring accurate orders are out on time.
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  • 28
    FuelForce

    FuelForce

    Multiforce Systems

    FuelForce® is a hardware manufacturer, software developer, and system integrator with over 40 years of serving the fuel management industry by pioneering the automation of fueling systems. Procurement Options include Sourcewell cooperative purchasing contract, GSA Federal Government contract, local distributors or through the corporate office.
    Starting Price: $6000.00/one-time
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  • 29
    Accord WMS

    Accord WMS

    Business Computer Projects

    The warehouse is a fundamental part of your supply chain. However, for it to work efficiently it requires a delicate balance of supply, demand and stock control solutions. If poorly managed, or without the support of a quality Warehouse Management System, your warehouse could cause significant problems for you and your customers. Our Accord Warehouse Management System (WMS) provides a cost-effective wall-to-wall solution to help. It includes a range of features and functionality to maximize...
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  • 30
    VivoCabs

    VivoCabs

    FATbit Technologies

    VivoCabs is a readymade ride-hailing software designed to help entrepreneurs and businesses build and launch their own ride-hailing apps like Uber, Lyft, or Bolt. The software equips all essential features, functionalities, and business APIs to build a fully functional ride-hailing app. With a focus on scalability, user experience, and customization, VivoCabs enables businesses to launch their apps quickly and cost-efficiently, focusing strongly on rapid market entry. The solution includes...
    3 Ratings
    Starting Price: $1499
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