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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1429 Products for "customer" with 2 filters applied:

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  • 1
    Dockflow

    Dockflow

    Dockflow

    We’re the world’s first logistics enablement platform using AI to optimize operations, enhance sustainability, and empower smarter supply chains. Our customer portal provides real-time shipment tracking, cutting down on calls. This branded, self-service tool frees your team for bigger stuff and empowers customers with direct access, boosting satisfaction and trust. Dockflow’s automatic carrier milestones track your containers and serve fresh data, eliminating manual checks and reducing costly delays. ...
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  • 2
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 3
    Foxfire WMS

    Foxfire WMS

    Foxfire Technologies

    In a world of out-of-the-box solutions, we have made it our mission to help customers create unique solutions for their unique warehouse challenges. If there is a special feature you need, we can build it. We want your new WMS to make your job easier – from day one. Our team of technical engineers and warehouse experts can get your software up and running in just 30 days. Our customer support team isn’t just a call center.
    Starting Price: $995 per month
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  • 4
    UPS Ready
    What if your systems and applications could share data across your business? You could reduce duplicated efforts, avoid key-entry errors and ensure consistency in customer information and experience. UPS Ready solutions make this possible with third-party applications integrated with UPS technology tools. With UPS Ready you can: Enjoy user-friendly, out-of-the-box solutions Streamline daily tasks from shipping to tracking Simplify operations with online order entry Give customers access to UPS shipping and tracking Our network of partner providers provide high quality software applications to streamline your operations.
    1 Rating
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  • 5
    Brisoft

    Brisoft

    Brisoft

    BRISOFT's LASOFT storage software guarantees the optimal implementation of predefined business cases and storage strategies in manual, automatic or combined storage systems. Existing standard modules are combined into an optimal application in a customer-specific manner. With automatic storage systems, LASOFT also integrates the complete material flow control as well as the visualization of the entire system. With this distribution of tasks, LASOFT takes on the implementation of defined storage strategies. This includes the implementation of a dynamic ABC warehouse zone management, a lateral distribution of the items in the warehouse with the creation of access redundancy, the dynamic allocation of the load carriers, the complete batch management, the management of non-item-specific pallets, the minimum inventory check as well as the management of several warehouses.
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  • 6
    Drop Delivery
    ...Drop is the software solution that empowers cannabis businesses to deliver more and manage less. We provide you with the essential tools to take control of your business – from delivery logistics to powerful marketing and inventory management. Keep customers coming back with a customizable loyalty program. For every purchase they make they can earn points they can redeem for discounts, promotions, and bonus rewards. With just a few steps setup marketing campaigns and let us do the rest while you watch the sales roll in.
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  • 7
    CarrierSoft

    CarrierSoft

    CarrierSoft

    CarrierSoft’s Flagship Product MegaBee, our auto transport software, provides a web based customer relationship management (CRM) solution for the auto transport industry. MegaBee allows you to control your automated pricing, leads, quotes, and orders all from the same system. With more features than any other Auto Transport Software CRM solution, MegaBee stands out from the crowd with its customer support and easy to use interface.
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  • 8
    12Return

    12Return

    12Return

    ...No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.
    Starting Price: € 495 per month
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  • 9
    Sellbrite

    Sellbrite

    GoDaddy

    ...We know it’s hard to grow your business, let alone manage your inventory and orders, as you try to keep up with the growing number of sales channels. Sellbrite helps you reach new customers no matter where they shop – create and manage listings, control inventory, and fulfill orders all from a single, intuitive interface that you’ll love using. You can be up and running on Sellbrite today! Easily list your inventory on multiple channels to reach more customers. Reach new customers no matter where they shop by listing your inventory, in bulk, on popular marketplaces and on your branded web store using simple templates that save time.
    Starting Price: $19 per month
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  • 10
    ShipScience

    ShipScience

    ShipScience

    ...Track, identity, and automatically receive money back on all eligible lost & damaged shipments. Use our customer scorecards to identify which customers are experiencing these issues the most. ShipScience continuously monitors your data for potential issues. We’ll automatically handle any misbillings, incorrect surcharges, and contract compliance issues for you. Let our robots find incorrect shipping charges for you.
    Starting Price: $1,565 per month
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  • 11
    Masterworks ERP

    Masterworks ERP

    Beckard Associates

    ...A platform-agnostic system, Masterworks works with leading operating systems such as Unix, Linux, and Windows. It is suitable for larger enterprises managing more than 5,000 warehouses who are looking to improve their warehouse operations, accounting, customer relationships, and communications with vendors and customers.
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  • 12
    Descartes ShipRush

    Descartes ShipRush

    Descartes Systems Group

    Descartes ShipRush is the smart shipping software for small to medium ecommerce businesses. ShipRush is all about helping businesses streamline their shipping process so they can save time and money and better serve their customers. Users can quickly compare real-time carrier rates and delivery dates, use automation rules to improve operations, and automatically email customers and update orders. The solution integrates with over 90 ecommerce marketplaces and carts, as well as major US and global carriers.
    Starting Price: $29.95/month
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  • 13
    proVision WMS

    proVision WMS

    proVision WMS

    proVision WMS by Ahearn & Soper is a versatile warehouse management system (VMS) that provides user-configurable business logic to support a plethora of warehouse operations. Flexible and dynamic, proVision WMS combines resource management and information with customer service, order fulfillment, inventory, and more. The solution also facilitates receiving, directed put-away, FIFO, wave picking, cycle counting, mobile printer support, and carton content support. Additionally, the system enables users to create their own workflows, making it easier to maintain the most current information on inventory rules, trading partner requirements, customer demands, and order profiles.
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  • 14
    Retail Directions

    Retail Directions

    Retail Directions

    Retail Directions is a customer centric POS & ERP platform that helps modern retailers realize their business potential. The platform’s extensive omni-channel selling capabilities are supported by a range of operational modules – merchandise management, inventory control, advanced logistics, promotions, and customer loyalty – to seamlessly bring all areas of your business into harmony with selling.
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  • 15
    SimpliRoute

    SimpliRoute

    SimpliRoute

    Increase efficiency in your delivery routes, reduce logistics costs and increase customer satisfaction with the best last mile software. Generate the most efficient routes to assign to your drivers. Incorporate load limits, available schedules and territorial restrictions. Track in real time the location of your vehicles and drivers: their route, stops and whether they are on time with their deliveries. Communicate effectively with your customer to keep them informed and happy throughout the delivery process. ...
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  • 16
    Qualikloud

    Qualikloud

    Qualikom Canada

    From customer portal, to dispatch management, to bulk invoicing, to online payments, to driver settlements, tracking, AI routing and more. Your customers would use the portal to enter new orders that is displayed instantly on your dispatcher’s monitor, instead of them calling you. Your dispatcher station manages and controls the critical delivery process, while accurately scheduling and tracking the movements of valuable packages.
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  • 17
    Getrak

    Getrak

    Getrak

    ...Manage your business finances: inventory control, management of chips, equipment, invoices and much more. Grow in an orderly fashion. Monitor fleet and operation with reliable data and management reports. Independent data centers with Tier III certification to serve customers around the world. Get online training to get to know the Getrak platform better and follow up on Customer Success. Monitor with up-to-date and reliable data.
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  • 18
    Ezollution

    Ezollution

    ezollution

    Ezollution provides a broad range of quality ERP services and B2B solutions designed to enable companies to communicate business data electronically, Given how crucial IT is to the running of your business, we understand that any malfunctions can rapidly result in disruption of operations, leading to losses in revenue, time and more. Electronic Data Interchange Solutions for Indian Customs "Ezollution" Ezollution Services Pvt. Ltd for revolutionary change in traditional snail procedures in the manifest filing. The Ezollution ERP system is focused on easy Operations and robust reformation of its client In Air and Ocean/Sea freight operators for filing manifests electronically to Indian Customs. Ezollution having PANINDIA physical presence in all major Airports.
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  • 19
    WarehouseExpert
    WarehouseExpert is a powerful, cloud-based Warehouse Management System (WMS) that enables customers to pivot quickly, affordably, and seamlessly, with maximum user configurability, and minimal need for professional services. Proven with over 600 customers in 30 countries, WarehouseExpert provides real-time inventory visibility, labor management, and equipment productivity with performance analytics that drive faster, more accurate order fulfillment and improved supply chain efficiency. ...
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  • 20
    Optimate

    Optimate

    Optimate

    ...Optimate is built from the ground up to help your business save time, money, and headaches as it grows. We improve every step in the product delivery process for you and your customers, from giving customers accurate ETA times to letting drivers optimize their schedules.
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  • 21
    Truck Pulse

    Truck Pulse

    Truck Pulse

    ...Providing a truck aggregator platform to various shipment booking agencies and helping them complete hyperlocal deliveries for their customers in tier 2 cities of India. Building an online platform for logistics companies to efficiently connect shippers with the transporters including real-time updates and tracking tools that put shippers in control of their cargo.
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  • 22
    Wooberly

    Wooberly

    RentALL Script

    ...Wooberly is the kind of pre-developed product, It is 100% supportive for the process of customization, so it's your time to buy this product and tweak it as per your business plan. It’s readily available for the launch.
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  • 23
    Pinpoint WMS

    Pinpoint WMS

    Apero Solutions

    ...Empower your workforce: Our WMS bolsters employee success through providing the proper tools, time management, performance measurement, and consistent cross-training. Pinpoint WMS provides accurate and timely delivery of customer orders, precise inventory placement and picking. As the backbone of the most productive warehouses Pinpoint improves customer satisfaction, reduces loss, and improves profitability.
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  • 24
    TracLinx

    TracLinx

    RateLinx

    Power sustainable growth by enhancing customer experience, optimizing transit times, and improving on-time delivery. We use industry-leading technology and dedicated support to deliver superior data quality and accuracy. Leverage customized predictive analytics to track your initiatives in real-time and maximize value. Get the most from your solution and never pay professional service or change request fees.
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  • 25
    SmartRoutes

    SmartRoutes

    SmartRoutes

    SmartRoutes is an end-to-end logistics planning and management platform. With SmartRoutes, logistics teams can plan routes, capture PODs, automate notifications and track fleets all from one platform. We keep our clients’ customers in the loop as they can track their delivery in realtime using our live tracking portal. Give your customer service team complete oversight to better handle incoming queries. Implementing a smart solution for logistics planning saves teams time and money.
    Starting Price: $29
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  • 26
    Cronetic

    Cronetic

    Cronetic

    Close more deals and build customer trust with Cronetic CRM. A light-touch Auto Transport Sales platform built for minimum input and maximum output. Cronetic drives sales results by focusing on what matters most. Close more deals faster with workflow automation. Discover connections through relationship links. Automatically convert new Leads to Orders. Auto transport software with simple workflow that works every time.
    1 Rating
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  • 27
    ShipCarte

    ShipCarte

    ShipCarte

    ...The company's headquarters are located in Toronto, Ontario where they specialize in shipping and fulfillment services to businesses of all sizes across Canada & the U.S., and also offer air and ocean freight services to international businesses. It is the years of well established trust we have built with customers and carriers that have paved the way to our good standing within the industry. Our online shipping software is designed for a memorable experience to help ease your order management process while providing rates that will help your business grow. As part of our simplicity-built model, we enable you to customize the shipping process to meet your business's requirements.
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  • 28
    Mobility Infotech

    Mobility Infotech

    Mobility Infotech

    Mobility Infotech provides flexible, white-label ride-hailing software solutions designed for startups, taxi operators, and transport entrepreneurs around the world. Our platform includes everything you need to launch and manage a successful ride-sharing, delivery, or fleet management business—without building from scratch.
    1 Rating
    Starting Price: $3000
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  • 29
    Flowspace

    Flowspace

    Flowspace

    ...API support and cross-team support drive smarter decisions and efficient workflows. Experience truly frictionless fulfillment, optimized for growth, omnichannel reach, and exceptional customer experiences.
    314 Ratings
    Starting Price: Quoted
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  • 30
    ACTIVEseries

    ACTIVEseries

    MNP Retail

    The ACTIVEseries is MNP's custom, in-house, Order Management System which we develop, maintain and implement for our customers who are reliably processing hundreds of thousands of orders a day. It is a purpose built solution grown out of managing the life cycle of orders, not financials, staff, or stores and can be used to control single channel all the way up to being the core ERP system for your retail or multi-channel business.
    Starting Price: $10,000 one-time payment
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