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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1429 Products for "customer" with 2 filters applied:

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  • 1
    Shuttle Management Software
    ...The software allowed to handle a web reservations create by customer directly from web interface. Portal design is dynamic and allowed to be modified from the software. Please try the links below.
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  • 2
    LoanerTrak

    LoanerTrak

    Burns Technologies

    Powerful, purpose-built loaner distribution management software for any size loaner department. Automatically synchronize data between LoanerTrak and your company's main ERP system. Automatically email customers, field reps, managers at selectable checkpoints. Host data and apps on your servers or ours. There are a full range of features to handle all aspects of Loaner Inventory Management, developed over decades of hands-on experience working alongside actual Loaner Technicians. Numerous built in functions automate many manual steps for the user, but one of the most powerful features of LoanerTrak is the ability to schedule loaner sets in seconds. ...
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  • 3
    Cabrella Shipping Insurance

    Cabrella Shipping Insurance

    Cabrella Shipping Insurance

    Cabrella software can address the needs of any company whether you are a business with shipping & insurance needs or one that has the logistics covered but requires custom & specialized insurance options for your valuable contents. Our software gives you the ability to ship, insure, track, manage risk, file claims, build customized reports and more - all through a user-friendly platform. Access valuable risk intelligence based on losses by particular buyers, carriers & services as well as city, state and country. ...
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  • 4
    Alchemy TMS

    Alchemy TMS

    ALC Logistics

    ALC Logistics provides web-based Transportation Management System designed and customized to meet your unique transportation management needs. Backed by 43 years of freight transportation industry expertise, we understand the demands and challenges you face every day. Our software is designed to help you effectively and efficiently address those demands by simplifying the processes involved in managing your transportation and supply chain network.
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  • 5
    US Fleet Tracking

    US Fleet Tracking

    US Fleet Tracking

    Providing GPS tracking and asset management to help thousands of customers save time and money by keeping track of their assets, LIVE. Our internet-based tracking system gives you full access, full control, anywhere from any device. As the manufacturer we guarantee unmatched quality and reliability. Put the power of data to work for your business. Our reports will save you time and money. Breaking down the important details quickly, while allowing you to schedule and customize reports to meet your fleets needs.
    Starting Price: $29.95 per user per month
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  • 6
    NewCold Automated Cold Storage
    ...In the supply chain we a constantly looking for solutions to deal with consolidations and relocations, labor shortages and increasing demands for sustainability. From the moment a pallet enters the warehouse it is put onto a conveyor system to find its way in the warehouse. Often the automation starts already at the customer’s production facility where conveyor systems are put in place to automatically stage pallets for loading onto an automated trailer. Full truck loads are then shuttled to NewCold’s facility and there unloaded automatically again.
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  • 7
    Optiyol

    Optiyol

    Optiyol

    ...Free up planning time to focus on new ideas. Do More at Lower Cost. Lower fleet size and fuel costs by optimized planning. Better match and schedule jobs to field teams. Make more customer visits without new investment. Improve Customer Experience. Be on-time, reduce delays and eliminate repeat visits. Provide visibility on the status of orders and fleet. Offer more competitive prices through reduced costs. Better Your Community. Reduce harmful emissions to protect the environment. Eliminate unnecessary vehicles and reduce traffic
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  • 8
    Chekku

    Chekku

    CodeRoasters

    ...Chekku allows you to have control with complete records and photographs of each visit which becomes a support for both the seller and the sales manager. In addition, it allows to program the tasks of the team, mobile assistant, have GPS tracking of the sales force, generate reports instantly and track key customers.
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  • 9
    WSX Dispatch Software
    ...Increase fleet capacity and reduce fleet mileage. Counter rising transportation costs Collaboratively maximize productivity between multiple. Central Dispatch operations. 3PL Central Dispatch Management. Customers have typically used our management services to bring order and transparency to fragmented wood supply and transport operations. Our knowledge and guidance results in step-change improvements in customer service and efficiency gains all along the supply chain. Logistics Process Evaluation & Design. Our unique value lies in our breadth of logistics expertise. ...
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  • 10
    BUNDDL

    BUNDDL

    BUNDDL

    ...With a few clicks, from the smartphone, the driver / delivery person can record the objects collected and delivered, assign them a tracking status, capture proof of collection or delivery, take photos in the event of an anomaly. Real-time traceability of packages between the collection point and the final customer delivery.
    Starting Price: €30
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  • 11
    System TMS

    System TMS

    System TMS

    ...Upload all documents and determine the expiration date of your licenses and rest assured that you have everything under control. Our TMS solution helps you organize all the transportation of your customers and effectively manage the drivers in your fleet. Quickly match load and driver availability to ensure you are providing the best possible service to your customers. Driver management is an important part of the truck business. Always know where your driver due to the tracking system. All the driver data stored on the system and upon the expiration of driver’s license, medical checks and so on, you will always be aware of their expiration.
    Starting Price: $1 per unit per day
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  • 12
    Verts Courier ERP
    ...Streamline and automate all front office, delivery, and back-office processes in order to manage day-to-day courier operations efficiently. We understand that the courier industry is defined by accuracy and timeliness of package delivery with high customer satisfaction.
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  • 13
    Pingdelivery

    Pingdelivery

    Pingdelivery

    ...Delivery process of every vertical has its own differences and requirements. We get involved to your business and customize it. We provide you with added value functions only.
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  • 14
    Drive Yello

    Drive Yello

    Drive Yello

    Drive Yello helps businesses provide a last mile delivery service to their customers. Businesses can choose to use the Yello platform to either manage their own fleet or book a crowdsourced courier for a shift or a single delivery. Last mile delivery is one of the fastest growing industries, around the world. Consumers want the product they’ve just bought online delivered to them as quickly as possible. Delivering last mile is challenging but Drive Yello has the solution and we are helping businesses build a fast delivery option. ...
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  • 15
    Sendle

    Sendle

    Sendle

    ...Everything you need in one place – book in seconds, manage deliveries and keep customers in the loop.
    4 Ratings
    Starting Price: $4.98 per month
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  • 16
    RapidPath

    RapidPath

    Invarion

    ...RapidPath comes pre-loaded with national standard vehicle design dimensions for multiple countries. Libraries are updated regularly, ensuring you are working with the latest vehicles. RapidPath provides extensive vehicle customization options, enabling you to adjust various vehicle dimensions or even create your own custom vehicles.
    Starting Price: $45 per month
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  • 17
    Infor WMS
    ...Fill out the form to learn how Infor continues to enhance existing functionality, expand its extended WMS capabilities, and achieve its cloud vision and strategy. Gain enhanced visibility of the facility to improve and streamline inventory management. View historical, active, and aged tasks with color heat indicators. Customize the interface to meet the user’s specific needs. Take advantage of business intelligence at the facility and enterprise level.
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  • 18
    SHIPSI

    SHIPSI

    SHIPSI

    ...Our technology automatically pulls the best rate for each delivery and enables you to utilize any of your existing systems and infrastructure. We also provide real-time tracking, notifications, and in-house merchant support, so both you and your customer get the delivery experience and convenience you deserve. Exceed consumer expectations with on-demand, same-day, next-day & scheduled delivery directly at checkout. Always know what’s happening, thanks to real-time tracking and automated notifications. Access over 2 million retail delivery drivers (both small and large capacity) through one simple connection.
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  • 19
    Flexe

    Flexe

    Flexe

    Flexe delivers technology-powered, omnichannel logistics programs. The world’s largest retailers and brands use Flexe to move fast, at scale, and with precision. Customers expect fast, free delivery. Add fulfillment centers in major demand centers and exceed those expectations, today. Stand out from competitors and increase revenue with Flexe same-day delivery. Competitive delivery promises get noticed. Expand fulfillment networks and position goods closer to consumers. Increase sales, reduce transportation costs, and delight customers with superior delivery promises from Flexe fulfillment. ...
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  • 20
    Trames

    Trames

    Trames Private Limited

    Trames makes it easy for you to communicate, collaborate, and share documents and information with your colleagues and logistics partners on a highly collaborative and customizable freight management platform. Customize your workflow to meet your organization’s unique processes. Archive your documents securely for greater accessibility and security. Customize your own filters to keep track of specific shipments or priorities. Enable data-driven decision-making to better inform your supply chain operations. Easily identify and rectify bottlenecks with granular track and trace capabilities. ...
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  • 21
    Boeing Load Planner

    Boeing Load Planner

    Tapestry Solutions

    ...Boeing Load Planner also enables users to estimate the number of boxes, pallets, and containers required to package a group of cargo items. Using a hand-held terminal, customers can track, edit and record the as-placed locations of cargo items in load plans.
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  • 22
    MultiPack

    MultiPack

    Multiscience

    ...Our customers constantly report back to us about their surprisingly high annual savings in logistics costs. Numerous medium-sized companies are still of the opinion that they do not need intelligent software to plan storage space.
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  • 23
    Deliverider

    Deliverider

    Deliverider

    ...Gain a unique value proposition for your customers​.
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  • 24
    PBS Manufacturing

    PBS Manufacturing

    Passport Software

    ...An effective manufacturing software system can help you manage stock and have your product available for order fulfillment. Mid-sized or small business manufacturing software can help you gain a real-time view of your shop floor, and controlling your stock also provides better customer service. Excess inventory can waste space in your warehouse, which is why tracking can help with shop floor control. In addition, comprehensive small business manufacturing software can help you gain a better understanding of actual product costs, manufacturing scheduling, and customer demand.
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  • 25
    Maergo

    Maergo

    Maergo

    ...No matter what you are selling or who you are selling to, today’s consumer will judge your brand based on shipping cost, speed, and transparency. No longer just a cost center, getting the shipping experience right means higher sales and increased customer satisfaction.
    1 Rating
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  • 26
    Intersoft Intelligent Shipper
    ...Regardless of the shipping volumes, Intersoft’s solution is designed to adapt and scale alongside your business, catering to your specific requirements. ecommerce shoppers today demand fast, cost-effective, and flexible carrier management from businesses. As expectations rise, Intersoft can help you stay ahead of the competition and deliver exceptional customer experiences. Intersoft’s flexible delivery solutions cater to every scale, empowering businesses of all sizes with seamless carrier management capabilities.
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  • 27
    Autofleet

    Autofleet

    Autofleet

    ...Design the optimal fleet strategy within minutes. Remove the guesswork from electrifying your fleet and optimize EV charging. Full TCO analysis across different EV models. Understand customer & employee experience. Our fleet customers trust us and we take that trust very seriously. We have world-class teams that are available 24/7 and will respond within seconds, day & night. The Autofleet platform is designed with the highest standards of data privacy & security. Micro-service architecture to support any number of rides, tasks, and vehicles.
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  • 28
    Formant

    Formant

    Formant

    Formant’s centralized command center gives robot service providers a way to monitor performance and manage configuration for an entire fleet of robots cost-effectively and efficiently. Visualize all data collected from the field and aggregate it based on location, customer, and fleet to track and quickly respond to trends or environmental changes. A centralized command center provides the operations team the data, tools, and resources needed to efficiently manage a growing fleet of robots without increasing supporting resources at the same rate. Formant offers a number of out-of-the-box solutions, as well as an API to build custom applications. ...
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  • 29
    Joyride

    Joyride

    Joyride

    ...Joyride offers a complete software-hardware solution for businesses in 250+ global markets, powering low-speed minicars, golf carts, e-scooters, e-bikes, medical mobility scooters and more with branded user applications, backend analytics and automated operational tools. As the world’s first mobility SaaS platform, we've enabled businesses for more than a decade through unmatched expertise, customized software and 24/7 customer support.
    Starting Price: $10 per vehicle/month
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  • 30
    Shipamax

    Shipamax

    Shipamax

    ...Shipamax understands your incoming commercial invoices, categorizing, extracting, and validating line items in real time with high accuracy. Products are smartly matched to your internal customs database and pushed into CargoWiseOne.
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