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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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459 Products for "customization" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps and offers developer-friendly APIs for custom solutions. ...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 3
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 4
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 5
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO.
    2 Ratings
    Starting Price: $99/month
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  • 6
    TripMaster

    TripMaster

    CTS Software

    ...TripMaster provides efficient, cost-effective NEMT, demand-response, and paratransit management tools. Supporting your paratransit and NEMT operations with user-friendly solutions. Since the beginning, TripMaster has been driven by our customers. Today it’s a full-service transit suite, including modules for: Automated scheduling, Powerful custom reporting, Integrated voice response, Mobile solutions and an automated vehicle locator, Web-based rider portal. CTS Software offers complete auditing support, manpower and vehicle resource management, cost control, payroll tracking, route management, statistical reporting, computer-assisted scheduling, electronic billing, and much more. ...
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    111 Ratings
    Starting Price: $100 per month
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  • 7
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low-connectivity environments. ...
    12 Ratings
    Starting Price: $55/month per user
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  • 8
    Quartix

    Quartix

    Quartix

    With more than 30,000 customers and more than 600,000 devices installed in its 23-year history, the Quartix vehicle tracking system helps customers in the US, UK and Europe, in a wide range of industries, save on fuel and insurance every day. Whether your fleet consists of trucks, coaches, vans or cars, Quartix offers a wide range of valuable management and monitoring features that are easy to use.
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    11 Ratings
    Starting Price: $14.90/month
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  • 9
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 10
    Detrack

    Detrack

    Detrack Systems

    ...In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    139 Ratings
    Starting Price: $29/month/user
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  • 11
    MechanicAdvisor

    MechanicAdvisor

    MechanicAdvisor

    We're changing the way repair shops communicate with customers through our automated marketing platform, web directory, and telematics device. Stay connected and create customers for life. Using our web platform, auto shops can send and receive text messages and photos from anywhere and can send important messages to customers while working on their vehicle. With our Shop Management System integration, auto shops can sync their customer’s information into our Text Messaging platform and can easily send text messages to their existing customers based on many different settings. ...
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  • 12
    aACE

    aACE

    aACE Software

    ...aACE can also be affordably and easily customized to fit your company’s unique workflows, supporting the “secret sauce” that sets you apart from your competitors.
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    7 Ratings
    Starting Price: $99/month/user
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  • 13
    Tookan

    Tookan

    JungleWorks

    ...Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 14
    Repfabric

    Repfabric

    Repfabric

    ...In addition to these core functionalities, Repfabric offers features such as account activity and opportunity reviews, sales numbers and trend analysis by manufacturer, and a Nearby feature to find the closest client when a sales call is canceled. The platform is supported by a full-service customer care team and an experienced data team, ensuring a smooth transition for businesses and allowing you to focus on growing your business.
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    60 Ratings
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  • 15
    VAMOSYS

    VAMOSYS

    VAMO Systems

    ...We want a customer to buy a product purely for the value it’s giving, not for marketing gimmicks. We take customer support very seriously. We just don’t want to see a dissatisfied customer. We employ the best people and tools to excel in customer support.
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  • 16
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ...End-users also benefit from many different modules such as inbound transportation management, wire cutting, voice picking, and slotting, just to name a few. PathGuide understands, whether it’s a single DC with dozens of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 17
    Vialatm

    Vialatm

    Vialatm

    ...Vialatm is an easy-to-use web service with key features: one platform for GPS tracking and IOT; wide range of vehicle/personal trackers and mobile applications; work with BLE sensors and IoT devices; access via Web, Android, and IOS applications, with the possibility of receiving push events notifications; reports and graphs to monitor and analyze the operation of objects; convenient interface for defining event notifications; opportunity to structure objects into groups; creating your users and assigning roles for them; creating links for external observers (for an object or group of objects); a built-in scripting language that allows you to customize the business logic of the platform flexible; access via REST API for enhanced capabilities and integration with other systems; interface in 12 languages ​​(no problem to quickly add a new language).
    5 Ratings
    Starting Price: $0
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  • 18
    CarrierGo

    CarrierGo

    Blume Global

    ...Get paid faster. Join one of the largest growing networks for trucking companies and their drivers. Blume helps customers successfully execute all aspects of logistics across the supply chain including first- and last-mile visibility and invoicing, enhances visibility and control over transportation spend, and improves customer service and vendor relations. Digitize your operations to become your customer’s carrier of choice.
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  • 19
    BigChange

    BigChange

    BigChange

    ...Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
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    8 Ratings
    Starting Price: £69.95 per user per month
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  • 20
    FleetTA

    FleetTA

    FleetTA

    A powerful web based platform for dispatching and managing tasks, streamlining your business operations, tracking drivers GPS location in real time, empowering your business with reports. Native ios/Android field force mobile App for drivers to interact with dispatchers and customers, receive on demand or scheduled tasks, drive to the destination of their tasks. Keep your customers engaged and informed with easy mobile web experience, allowing customers to track their tasks in real-time, communicate with drivers, rate their experience. FleetTA dispatch dashboard is simple to use, but it is very powerful. FleetTA brings all the features in one place so that you can spend less time organizing your business and more time to grow your business and keep your customers happy. ...
    Starting Price: $30 per month
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  • 21
    Pepperi

    Pepperi

    Advantive

    The #1 B2B sales platform for medium, large and enterprise consumer goods manufacturers and distributors. Pepperi is a comprehensive, unified commerce platform to manage all aspects of your B2B sales. We combine a B2B eCommerce storefront, sales rep app for mobile order-taking (iOS/Android), Trade Promotions module, Retail Execution, Route Accounting / DSD & Inside Sales - in ONE UNIFIED cloud-based platform that runs online and offline to maximize in-person and online B2B...
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    141 Ratings
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  • 22
    Radaro

    Radaro

    Radaro

    Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today. Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience.
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  • 23
    CoreIMS

    CoreIMS

    CorePartners

    ...CoreIMS is easy to install, use and operate; delivering savings typically associated with much more expensive warehouse management software through improved inventory accuracy and increased labor productivity. CoreIMS delivers real-time inventory information in support of better management practices and improved customer service. For Custom Warehouse project we recommend CoreIMS Version 4.0. This edition is Internet/Intranet based with Specially designed, user-friendly Client Application that extremely secure and well suited for use in local or hosted environment. All CorePartners products including Inventory Management Solutions supports barcode scanning and printing
    Starting Price: $30/user/month
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  • 24
    Dolly

    Dolly

    Dolly

    Nationwide, same-day and scheduled delivery with unmatched customer satisfaction. If you’re not offering same day delivery, you’re losing sales. Customers expect to receive their items when it’s convenient for them, even if it’s the same day. Dolly was created to re-imagine the big and bulky item delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.
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  • 25
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module.
    Starting Price: $129 per month
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  • 26
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 27
    Cabookie

    Cabookie

    Negup Solution

    ...The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi software – an easy-to-use taxi booking app that gives customers the flexibility to book taxi services on the go. To operate in the modern-day, you undoubtedly need to leverage cutting-edge technology and provide your customers with the most responsive cab booking website possible. ...
    Starting Price: £400/one-time
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  • 28
    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    ...You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All your customers just need to do is visit your website, or download the app on Google Play or Apple Play Store. Improve your company's performance, and service by providing focused tracking, and visibility solutions, not only to your customers, but also for your customer services teams, and suppliers, bringing everyone together in one place. ...
    Starting Price: $350 per month
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  • 29
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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  • 30
    FoodPurby

    FoodPurby

    Technoduce

    ...Technoduce offers you the best ready-made online food delivery script which is similar to Siwggy, Food Panda, Just Eat, Talabat clone which is well optimized for both the web and mobile platform. We provide you with the customized app in your own brand name. Every customer can order their food, at the same time they can able to proceed with payment, admin (who hold the web back end) earns commission from every order, the restaurant receives payment from admin, then delivery staff delivers food to the respective customer. For Live Demo and more information, Reach us: Email: sales@technoduce.com WhatsApp: +91 96293 90003 Skype: sales.technoduce
    Starting Price: $5000.00/one-time/
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