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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1438 Products for "customer" with 2 filters applied:

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  • 1
    DDMSPLUS

    DDMSPLUS

    ECI Solutions

    ...Streamline ordering and keep products and pricing up to date with integrations from major vendors. Customize layout and pricing for B2B personalization that drives loyalty.
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  • 2
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 3
    Canpar Express

    Canpar Express

    Canpar Express

    Canpar Express is focused on shipping solutions designed to meet the changing needs of our customers. Canpar's suite of services allows you the flexibility to balance speed and cost for your everyday shipping needs. Integrating our full-service selection of API tools into your website or application has never been easier. Seamless and simple, give your customers the choice to access one of the largest delivery networks in Canada.
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  • 4
    ShipNetwork

    ShipNetwork

    ShipNetwork

    ...Elevate your shipping and order fulfillment with ShipNetwork, where exceptional service meets great rates, powered by a nationwide fulfillment center network. You've got customers across the country. We’ve got fulfillment centers across the map. Don’t overspend on expedited shipping, reach 98% of the U.S. within two days via ground shipping with our nationwide network. Take advantage of our established relationships with key shipping carriers and volume discounts to save on shipping costs and transit times. ...
    Starting Price: $4.34 per order
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  • 5
    Deck Commerce

    Deck Commerce

    Deck Commerce

    Deck Commerce is an omnichannel order management system designed for direct-to-consumer retailers to simplify end-to-end customer experiences. Built exclusively for order management, the solution offers inventory management, order orchestration and fulfillment, transaction processing, a customer service portal, return management, and seamless technology integrations. With over 60 plug-and-play integrations, brands can build a tailored tech stack without custom development. ...
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  • 6
    Integrated Logistic Solutions

    Integrated Logistic Solutions

    Integrated Logistic Solutions

    ILS is a Service-Disabled Veteran-Owned Small Business (SDVOSB) provider of Integrated Logistics Services, and our mission is to serve our customers in the DoD and global logistics markets by providing creative and cost-effective logistics chain solutions. ILS focuses on a sustainable long-term growth program, with the intent of providing our customers with smart, creative, cost-effective solutions in support of their short- and long-term logistics requirements.
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  • 7
    DispatchDirect
    ...DispatchDirect provides digital dispatch with all major motor clubs to receive service requests, return the estimated ETA, and then, enter all call information automatically into the Dispatch Board when the PO is received. This solution also includes accounting – invoices (can be emailed to customers) and payment receipt and application (including integrated credit card processing).
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  • 8
    Vector

    Vector

    Advanced Supply Chain Group

    ASCG’s award-winning modular WMS system ‘Vector’ has been developed with the customer in mind, delivering increased productivity, real time stock visibility, and exception management tools. Vector’s reporting functionality reduces manual administration, improves accuracy, and through the provision of business intelligence enables our customers to make informed business decisions.
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  • 9
    WHC Dock Scheduling
    ...No lag, no hangs even with large amounts of data (what is not standard in the case of competitive solutions). Free demo. Cheap $33+/m. Inbound+Outbound. Suppliers add appts themselves. Desktop+mobile. Users no-limit. Appointments no-limit. Custom statuses. Custom appointments fields. Open to integrations. Works in browser.
    Starting Price: $33/month
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  • 10
    Fleeteco Fuel Management
    Fleeteco is a specially designed by experienced professionals, that provides everything you would like to have to manage your vehicle and fuel consumption. No capital expenditure is needed to acquire it, and the monthly usage charge is minimal. A small percentage of an employee’s time is needed for the productive use of program. More information you can find at www.fleeteco.org
    Starting Price: $1.00/month
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  • 11
    Quickbase

    Quickbase

    Quickbase

    ...Create new workflows to respond to emerging challenges and support new ways of working in days, not weeks. Create, connect, govern  and continually improve  an ecosystem of  custom digital solutions on a secure platform for your most critical data and processes. Transform the way your data is used and safely empower your people to deliver real-time insights from one unified platform. Unlock your team's potential. Get started with Quickbase today.
    2,630 Ratings
    Starting Price: $600 per month
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  • 12
    Appath

    Appath

    Appath

    Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your multichannel eCommerce business from anywhere. ...
    Starting Price: $15 per month
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  • 13
    LoadCargo.in

    LoadCargo.in

    LoadCargo.in

    New functions on request for free even before purchase, so you can buy product fitting your requirements. Lifetime licence (no additional fees) or one month subscription (with no automatical payment, customers always initiate payment based on their requirements). We go into the details to understand customers' business. LoadCargo.in is a sophisticated but also easy to use cargo loading optimization software, that helps to plan the way cargo is loaded into containers or trucks.
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  • 14
    MSWarehouse by EWS
    The MSWarehouse by EWS solution is designed with ROI in mind. The system provides you a web-based solution that allows you and your customers to electronically track and control all aspects of an item from inbound receiving through final outbound transfer. Look to the MSWarehouse by EWS solution for a web-based warehouse management tool that is mobile ready, user-friendly, configurable, and provides full visibility of receiving, inventory, shipment, and location management through customized dashboards and reports available from anywhere in the world.
    Starting Price: $299.00/month
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  • 15
    Boxwise

    Boxwise

    Boxwise

    Give warehouse workers a simple solution that makes them feel confident in their work, makes fewer mistakes and is more productive. The result? An upward trend in business results and happy customers, who are satisfied recipients of your products. Meet Boxwise warehouse management software. Open the door to growth with a warehouse that runs smoothly. Integrate Boxwise directly and quickly with your ERP: Exact Globe and AFAS Profit. Increase the delivery rate and customer satisfaction. With warehouse employees who feel confident during order picking, packing or scanning and with deliveries that arrive on time. ...
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  • 16
    GSMtasks

    GSMtasks

    GSMtasks

    ...Know where your drivers are and how every task is progressing in real-time. An easy-to-read map gives an overview of your drivers’ locations & route plans together with in-progress and scheduled tasks. Keep customers up to date through automated or manual SMS and e-mail notifications.
    Starting Price: $17 per user per month
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  • 17
    Bringg

    Bringg

    Bringg

    ...Companies from the retail, grocery, restaurant, consumer goods, logistics and services industries trust Bringg to streamline their logistical operations for peak efficiency and create perfect delivery experiences for their customers. By using our platform, they can establish successful cost-effective operations that balance the needs of all the participants in their delivery ecosystem - from management at headquarters, through the teams in the field, and all the way to the end-customers who are at the heart of the entire process.
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  • 18
    FleetMaster

    FleetMaster

    FleetMaster

    ...We help you offer better and faster services to your clients and allow you to manage multiple business units and partners in different locations. FleetMaster lets you answer requests, calculate your clients’ custom quotes, and do follow-up in no time. We help you serve your customers seamlessly to improve your sales and customer satisfaction. Optimizing your planning should be easy. Increase your fleet’s efficiency with our user-friendly software and use our planning tools for optimal teamwork.
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  • 19
    timr

    timr

    troii Software GmbH

    ...Data from all projects are put together into a dashboard that helps you take the right decisions. We help companies making time tracking easier by digitalizing workflows for more than 10 years. Accurate and fast time tracking helps you invoice your customers faster for the work you have already done. Our customers love our customer support. In case you have a problem, we are happy to help. The Employee Time clock tool helps you manage all working hours, absences and vacations of your employees. Use it on any device, we will synchronize all data automatically. Keep track of the projects & tasks your team is working on. ...
    Starting Price: $9 per month
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  • 20
    RetailOps

    RetailOps

    RetailOps

    Drive efficiency, profitability and growth by managing all of your technology solutions in a system of record that works for you. Never lose an order and never send the wrong item to a customer again. Our industry-leading products ensure that your customers receive a memorable experience. From always-accurate inventory to creating and tracking KPI’s, we create leaner operations by tracking everything from the ground up. Add an unlimited number of sales channels and products while keeping them all up-to-date in real-time without any intervention. ...
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  • 21
    Magaya Digital Freight Platform
    ...Run your business faster with a flexible, connected, and completely customizable logistics platform perfectly suited to your unique needs. The Magaya Digital Freight Portal gets you quickly established as a digital freight forwarder with a branded and customized web portal that will set your business apart from the competition. Deliver the transparency, control, and ease of use that your modern customers expect across schedules, quotes, bookings, tracking, and reporting. With Magaya Supply Chain, you can exchange information across teams in real-time and manage all your logistics operations in a single system, from freight quotes and customs documents, to warehouse receipts, shipments, invoices, and more. ...
    Starting Price: $150 per user per month
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  • 22
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM, Billing, Customer Portals, and real-time integration with Shipping lines.
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  • 23
    LateShipment.com

    LateShipment.com

    LateShipment Inc.

    ...Our groundbreaking delivery management solutions help retailers seamlessly create post-purchase experiences, while our automated parcel audit solutions help bring better performance accountability to the last mile and recover millions of dollars in shipping refunds for businesses around the world. Carrier errors and customer anxiety beyond the buy button are inevitable. However, you can turn customer anxiety into fierce loyalty by delivering stunning experiences post-purchase and ensure you are rightfully compensated for carriers’ mistakes via refunds. Drive up to 40% more repeat sales with stellar, branded delivery experiences.
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  • 24
    Clarity Software

    Clarity Software

    Clarity Software

    ...Manage your bill of materials and analyse your costing vs profits. Easily manage and track all of your customer activity from a lead through to invoiced sale. Analyse your data to find where you are winning and losing business with accurate data.
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  • 25
    Global Visibility Platform (GVP)
    Visibility - You have millions of dollars in equipment and freight constantly on the move. When they stop moving, you and your customers need to know about it. The IntelliTrans Global Visibility Platform℠ includes multi-modal command and control features that give unprecedented visibility into your fleet and non-fleet equipment to proactively manage your shipments from origin to destination, with a focus on exceptions and enhancing your customer experience. IntelliTrans' Global Visibility Platform (GVP) provides visibility and real-time analytics for rail, truck, ocean, and barge in a single platform. ...
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  • 26
    Descartes MacroPoint

    Descartes MacroPoint

    Descartes Systems Group

    We want to help you meet your customers’ visibility demands and simplify your workflow. By eliminating check calls through real-time tracking and automated alerts, MacroPoint enables you to make the best use of your time while maintaining top-quality service for your customers. What if it were possible to automatically match your customers’ loads to open capacity from your trusted carrier network?
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  • 27
    TaxiCaller

    TaxiCaller

    TaxiCaller

    TaxiCaller is the most cost-effective taxi dispatch system on the market, with all the tools you need for your taxi, limo or private hire company to thrive. Stay competitive, attract new customers and automate bookings with your very own passenger apps. Offer your drivers more ways to accept jobs, with all the tools needed to keep them happy and productive. Attract corporate customers, acquire new contracts and increase your online presence with new booking platforms. Track drivers in real time, fairly distribute jobs and use your own VoIP service for Caller ID recognition right from your PC. ...
    Starting Price: $20 per vehicle per month
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  • 28
    Emteria

    Emteria

    emteria GmbH

    ...To enable faster time-to-market, Android-based emteria.OS supports Raspberry Pi and other cost-effective single-board computers (SBC). Also, emteria ensures a seamless transfer from Raspberry Pi onto industry-grade hardware, like i.MX8 based boards. Moreover, support includes custom hardware, e.g. provided by our partner network.
    Starting Price: €80/month
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  • 29
    Infor System21
    Mixed-mode manufacturing operations and distribution companies need an ERP solution that helps automate core processes. When customers upgrade to the latest System21 on the IBM i platform, they can take advantage of 100+ customer-driven enhancements including multi-plant extensions, web-based ad-hoc data uplift and additional Infor OS adoption so both manufacturing and distribution companies can optimize every aspect of their complex businesses. As a result, companies will have the tools they need to improve profits and reduce margin pressures, manage highly customized products, manage a complex supply chain to increase efficiency and reduce risk, and so much more. ...
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  • 30
    Trade Data Pro

    Trade Data Pro

    Commodities Intelligence Centre

    Trade Data Pro (TradeData.Pro) collects and analyses shipment and customs information from 3 modes of transport: Air, Land, and Sea in over 220+ countries. Trade Data pro tracks shipment records from import-export businesses. This process starts with the manufacturer who sends a cargo, shipment or even parcels out, this shipment record is sent to a freight forwarder or shipment company which will process the shipment with a Bill of Lading, the shipment then arrives at the port of entry which a Customs Permit is issued. ...
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    21 Ratings
    Starting Price: $899 per year
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