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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1438 Products for "customer" with 2 filters applied:

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  • 1
    Mighty Oaks

    Mighty Oaks

    Meewasin Analytics

    Mighty Oaks Commerce solutions address the increasing needs of business to adopt an Omni-channel approach to business at both the retail at wholesale level. Doing this requires complex logistics orchestration and execution. See how our platform empowers modern e-commerce while offering exceptional customer service. Amazing online user experiences that engage and connect with end users start with advanced platforms. Your teams can collaborate with a unified view of your customers, inventory, delivery schedule and logistics. It is about bringing people together with a common shared set of data that is intuitive and insightful. Engaging users and creating the right user experience is only the start. ...
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  • 2
    PostPony

    PostPony

    PostPony

    Customized service plan, quick response within 10 minutes.
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  • 3
    FleetZoo

    FleetZoo

    FleetZoo

    ...Managers and dispatchers in multiple offices have the power to plan detailed and efficient routes in a fraction of the time while keeping them connected to drivers and customers throughout the whole process. Critical business systems are in place to run key business processes. Adding powerful route optimization has clear benefits, but only if it fits into your existing systems environment.
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  • 4
    FuelsAutomation

    FuelsAutomation

    Coggins International

    Automation is vital to any organizations’ overall efficiency, performance and success. Coggins International is noted for its ability to automate even the most demanding requirements, far exceeding customer expectations. Through strategic alliances with global market leaders, we are able to choose from a variety of best-in-class technologies, solutions and services to meet the unique needs of the customer. When voids are revealed and products are not commercially available, Coggins International develops application-specific solutions in record time, from the simplest to the most complex. ...
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  • 5
    UTX Freight
    UTX Freight is a cloud-based Saas platform with a modern design and a fully optimized workflow to help you get things done efficiently. Automate order creation by importing customer waybills directly from your email. Dispatch orders to drivers and notify them via Magic Links and SMS on their mobile app. Integrated invoicing system, customer statements, check printing and payment recording. Assign equipment, dispatch orders to drivers and follow the progress on your dispatch board. Combine track & trace with driver checkpoint information to stay informed, in real-time, on the progress of each shipment. ...
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  • 6
    Epay Manager

    Epay Manager

    Level One Technologies

    ...The problem is, there is a lack of control in your processes, which makes you feel frustrated. We’ll help you implement a system that allows you to take control of your data and workflow to keep your customers and carriers happy. Organize and centrally store your information for easy access and review. Automate and organize routine tasks so that your team can focus on what matters most. Improve your carrier and customer relationships with full visibility of their transactions. Eliminate unnecessary work for you and your team, resulting in less stress. ...
    1 Rating
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  • 7
    Total Dispatch

    Total Dispatch

    Creative Energies

    On-line demonstrations of our Dispatch, Billing, Inventory and Mobile application are readily available. Call us to set up an hour discussion so you can see firsthand why our nationwide account base is so pleased with our system. Customized, flexible, easy to use billing platform including automatic calculations for split loads, two terminal loads, rate tables, minimum gallons add on charges, insurance charges, date-driven surcharges and more. Web-based portal for your customers to view, search and download Bill of Ladings, Invoices, and load statuses in real-time. ...
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  • 8
    BCR TITAN

    BCR TITAN

    Business Computer Resources

    ...Full-featured accounting application that is integrated with all operational applications. It even includes payroll and fixed assets, frequently sold as options in other products. Designed to both increase your profits and improve customer service by having the right amount of inventory at the right time. Practical inventory replenishment features can create suggested POs, dramatically reducing time spent creating them from scratch.
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  • 9
    SYSTORE

    SYSTORE

    System Group

    ...Created for automation Entirely designed and developed within System Logistics, Systore® encloses in a single package all the tools required for fully checking the different technologies that make up an intralogistics solution, such as stacker cranes, mini-load systems, FRS (Fast Rotation Storage), AGVs, shuttle cars, SVL (System Vehicle Loops) systems, robots, pallet and package transport, but also third-party machines and software, with the support of an advanced graphical interface with real-time display of what is happening in the system. Single product and total flexibility The modular structure and the wide range of customization options ensure the high scalability of Systore®: an “All-In-One” product that considers the system as one single entity, guaranteeing top performance and control and fully meeting customers’ needs.
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  • 10
    vWork

    vWork

    vWork

    vWork is job scheduling and dispatch software for field workers, that makes your dispatch and field teams more effective. Jobs are managed more efficiently, your field workers know where and when each job is scheduled in an easy- to-use app and your customers are kept informed every step of the way.
    Starting Price: $49.00/month/user
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  • 11
    Cave

    Cave

    Macrem Solutions

    ...Drill down queries and reports. Hierarchical security administration. Commission and royalties. Calendar-based minutes tracking system. Automated bookmarking system. Product profile, customer profile, vendor profile. Customers can have a quoted price with effective and expiration dates. Production of finished goods automatically reduces exploded bill of materials.
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  • 12
    e-nfo pack

    e-nfo pack

    e-nfo pack

    ...We are committed to providing not only unparalleled solutions, but also exceptional support and services. From beginners training, to advanced utilization courses, we ensure our customers received the professional services they need. Dedicated support and QA teams work hard to make sure your product is always running smoothly.
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  • 13
    FACTS

    FACTS

    Carrier Logistics

    Carrier Logistics’ FACTS™, the premier transportation management system for asset based trucking companies, has all of the solutions to run your operations. Whether you have a single terminal or a nationwide network, FACTS™ will streamline processes, provide customer visibility, save money, and boost productivity. Reveal patterns and trends in your data that may otherwise be impossible to see. Perform sophisticated and extensive data analysis of existing route structures. Manage geographically based assets, such as customers, drivers and equipment. Create highly detailed maps to aid in improved route planning.
    Starting Price: $75 per user per month
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  • 14
    CyberStockroom

    CyberStockroom

    CyberStockroom

    ...Break your business down into any number of locations and sub-locations. Rearrange the layout to match the way you see your business. Assign images, barcodes, and custom fields to your items to quickly find them. Multiple ways to add items: Manually, barcode scanner, or spreadsheet. Scan or select any product in your inventory and see its distribution.
    Starting Price: $99 per month
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  • 15
    Cubyn

    Cubyn

    Cubyn

    Reduce your logistics costs by 30%. Cubyn offers painless logistics services and the best customer experience. The technology deployed in our warehouses and applications allows us to reduce logistics and transportation costs while improving the quality of your shipments. Seamlessly integrate your shop or marketplace. Easily manage your logistics processes from a single platform. Our rates are simple and transparent. We control the quality of the entire supply chain.
    Starting Price: €4.76 per month
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  • 16
    TRACKERIST

    TRACKERIST

    Vinoxo Agritech

    ...Looking for a customized solution? Talk to us about volume discounted plans.
    Starting Price: $150 one-time payment
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  • 17
    Convoy

    Convoy

    Flit Technologies

    ...Get the most out of our seamless DMS tool designed especially for taxis, minicabs or private hire vehicles. Vehicle location tracking, status updates and delay notifications all available via the Karhoo map. Offer your customers a custom white-label app and a web-booker system. Automatic ride assignation to a driver with the best estimated arrival time. Based on local map for high-speed calculation. Provide smart schedules to your drivers based on ride clusters, and optimise routes in real time. In case of driver delay or anomaly, the job can be automatically reassigned to another driver.
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  • 18
    Metrobi

    Metrobi

    Metrobi

    ...Our passion is helping businesses concentrate their attention and resources on their growth, rather than spending valuable time and money on logistics. We provide AI-powered route optimization, live tracking and a large pool of expert drivers for hassle-free wholesale and homedeliveries that delight customers. Each month, hundreds of local businesses ranging from food and beverage distributors to florists and laundry companies choose Metrobi to expand their geography, reach more customers, and grow with confidence. Developed out of MIT, Metrobi is backed by Techstars Boston and 212, and currently operates in 11 states across the US.
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  • 19
    CourierMate

    CourierMate

    CourierMate

    ...Json api integration for custom sites. Clients can track their shipments directly from your website and view pods. Use our mapping facility to view locations of addresses, mobiles devices and routing. Calculate distance between collection and delivery points. Clients can log into your portal to view their pods, capture deliveries, collections, quotes and view invoices.
    Starting Price: $33.19 per month
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  • 20
    DB Distributor

    DB Distributor

    DemandBridge

    ...All this results in tangible benefits including elimination of redundant data entry, improved workflow efficiency, and reduced costs. Our integrated approach involves one order process for inventoried or customized items, whether manually entered or created from your integrated customer portals.
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  • 21
    CitySlim

    CitySlim

    CitySlim

    ...CitySlim has been developed in close cooperation with Belgium's most known bike courier Cargo Velo and a number of international retailers to pioneer in sustainable last-mile transport. We have proven to be a very efficient delivery solution for customers of all sizes and across various domains. A well equipped set of applications that scales to any number of dipatchers, drivers, customers and recipients, provides real-time overview an control at most online devices. It's not always about making delivery rounds: an advanced pickup and drop routing algorighm that has the ability to combine time-critical tasks moulded into its DNA, makes a perfect companion to dispatch and management.
    Starting Price: €99 per month
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  • 22
    GreenFlux

    GreenFlux

    GreenFlux

    Customers from the automotive and energy industries use our portal and white-label app to build their brand and offer a personalized driver experience. Key features: • Charge Point Management • Roaming • Billing & Payments • Smart Charging • User management • Driver apps • APIs
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  • 23
    VivoCabs

    VivoCabs

    FATbit Technologies

    ...The software equips all essential features, functionalities, and business APIs to build a fully functional ride-hailing app. With a focus on scalability, user experience, and customization, VivoCabs enables businesses to launch their apps quickly and cost-efficiently, focusing strongly on rapid market entry. The solution includes feature-rich rider and driver apps for both Android and iOS platforms, a robust web admin panel for efficient management, and a professional landing page to attract and engage customers.
    3 Ratings
    Starting Price: $1499
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  • 24
    Ripplr

    Ripplr

    Ripplr

    ...Ripplr's mission is to transform the distribution sector through innovation, collaboration, and unwavering dedication to excellence. We work closely with our clients to deliver customized solutions that enhance their supply chain operations and drive their growth. Our commitment to innovation, sustainability, and excellence is reflected in every aspect of our business, as we strive to create a culture of teamwork, respect, and integrity. Our goal is to become a top-tier distribution and logistics provider, known for our exceptional service, innovative solutions, and customer satisfaction. ...
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  • 25
    Palms Smart WMS

    Palms Smart WMS

    Technoforte Software

    Palms Smart WMS (Warehouse Management System) is a cutting-edge software solution designed to streamline and optimize warehouse operations for businesses of all sizes. Palms WMS helps companies effectively manage inventory, track shipments, reduce operational costs and improve customer satisfaction. and improve overall supply chain efficiency. Palms WMS offers robust functionality to enhance your warehouse management processes and maximize productivity. Key features include: 1) Higher Space Utilization 2) 20% Higher Customer Retentions 3) 30% Better Order Fulfillment 4) 20% Improve Resource Utilization 5) Future Ready 6) Informed Decision Making
    Starting Price: $10,000
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  • 26
    TUP.WMS

    TUP.WMS

    TUP Warehouse Management Solutions

    ...Every company has grown structures that drive its success. We support you with planning and consulting to make these business processes efficient and future-proof with custom-fit soft- and hardware. Regardless of individual industries, we accompany our customers through the world of intralogistics as reliable partners, giving them the security they need for sustainable business success. When we enter into a partnership, we provide trustworthy and open advice – and our response time sets standards: If requested, we start solving problems within 30 minutes, 7 days a week, around the clock. ...
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  • 27
    Bharat Software

    Bharat Software

    Bharat Software Solutions

    ...We take pride in being the best software developer in India who is driven by the vision to provide AI-integrated, optimized and advanced business management systems for the logistics and transportation industry. Our customer-focused approach and innovative solutions.
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  • 28
    Asset Infinity

    Asset Infinity

    PcsInfinity Pvt. Ltd.

    ...Asset Infinity facilitates you with Asset Tracking, Inventory Management, Preventive Maintenance, Complaints/Ticketing/Breakdown Maintenance or Incident Management, Depreciation Management, Resource Allocation Management, and User Management to replace old spreadsheets with a new experience of customized software. The tracking of assets with Asset Infinity has become easier than before with barcodes, RFID, NFC, and geographic location to leave an asset trail behind and streamline the auditing processes.
    Starting Price: $110/month
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  • 29
    GetSwift

    GetSwift

    GetSwift

    ...Drivers can see all their upcoming tasks and customers get alerts before you arrive at their door. Prevent bad reviews by getting immediate feedback from customers over SMS so you can make things right, fast.
    1 Rating
    Starting Price: $0.29
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  • 30
    FleetWave

    FleetWave

    Chevin Fleet Solutions

    ...And automate your processes to work more efficiently. Our flexible fleet management software gives you the tools to stay compliant, power-up productivity and exceed customer expectations. With us by your side, you’ll be able to take your fleet – and your business – further.
    Starting Price: $3 per vehicle
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