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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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498 Products for "customer" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps and offers developer-friendly APIs for custom solutions. ...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 3
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 4
    Digital Wrench

    Digital Wrench

    VMT Software

    ...Whether you own an automotive repair shop, a motorcycle or ATV shop, a boat repair shop, a diesel and truck shop, RV Repair, OPE, or other types of machine repair shops, Digital Wrench is a simple yet excellent solution to help you streamline processes and reduce paperwork. Digital Wrench covers repair order tracking, inventory management, invoice history, customer tracking, time tracking, invoicing, marketing, customer scheduling, work orders, estimates, and much more. You can also customize the invoice printouts, several reports, and the vehicle/unit screen to match your business needs.
    81 Ratings
    Starting Price: $39.95/month
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  • 5
    AvPro Software

    AvPro Software

    Decision Software Systems

    ...Modular in nature and specifically designed for aircraft maintenance professionals and all types of repair stations. Key modules include barcoded inventory, component maintenance/inspection/SB/AD tracking, parts sales and flexible customer invoicing, work orders, and full GAAP accounting. AvPro allows for custom forms to match your forms manual and also features popular FAA/EASA forms (8130/377, etc.).
    16 Ratings
    Starting Price: $89/month/user
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  • 6
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO.
    2 Ratings
    Starting Price: $99/month
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  • 7
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low-connectivity environments. ...
    12 Ratings
    Starting Price: $55/month per user
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  • 8
    TrakIT

    TrakIT

    Bitmetric Technologies

    ...We have also developed the front-end user interface for customers for this industry. We automate supply chain management to the smallest of details. Warehouse management, Inbound or outbound logistics, are customized for multi-level management control. TrakIT is able to give transparency at every step of retail order fulfillment with real-time updates. TrakIT enables business process automation tools and workflows that helps the manufacturing industry to improve operational performance.
    3 Ratings
    Starting Price: $500/month
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  • 9
    Quartix

    Quartix

    Quartix

    With more than 30,000 customers and more than 600,000 devices installed in its 23-year history, the Quartix vehicle tracking system helps customers in the US, UK and Europe, in a wide range of industries, save on fuel and insurance every day. Whether your fleet consists of trucks, coaches, vans or cars, Quartix offers a wide range of valuable management and monitoring features that are easy to use.
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    11 Ratings
    Starting Price: $14.90/month
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  • 10
    Detrack

    Detrack

    Detrack Systems

    ...In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    139 Ratings
    Starting Price: $29/month/user
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  • 11
    Tookan

    Tookan

    JungleWorks

    ...Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 12
    ChannelCenter

    ChannelCenter

    Channel Center

    ChannelCenter is where advanced Customer Experience (CX) and Digital Efficiency intercept. There is a direct relationship between customer experience and revenue. The customer engagement platform enhances and augments your relationship with your customer. By providing them with a digital touchpoint to engage with, they can transact and self-service with enhanced visibility, control and transparency.
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  • 13
    MonthlyCards

    MonthlyCards

    Creatoactive Studios

    MonthlyCards is a mobile and web application for water, milk, gas, and tiffin monthly delivery vendors, it provides sales and accounting solutions with daily order management for customers. Create multiple products and add different pricing per customer per product. Send payment requests to your customers and keep track of pending and received payments per customer. Doing accounting on paper-based cards which are not efficient accounting, most of the time these cards are lost or damaged by customers. As most of the customers are postpaid, the vendor has to follow up for payments which is even 6-8 months due in some cases. ...
    1 Rating
    Starting Price: $5 per month
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  • 14
    SupplyAI Aspen
    Aspen enhances retailers' ability to service customers across multiple channels. Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently. Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device.
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  • 15
    Trackr

    Trackr

    Shopify

    Integrates with 900+ carriers worldwide, so you and your customers always know where each package is. Let your customers track order status by enabling automated email notifications. No more “where’s my order” complaints. Support AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet & ePacket (China Post, China EMS), easily hide Chinese origins. The parcel tracking app provides a branded experience by simply customizing the tracking template to match your store design. ...
    Starting Price: $9 per month
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  • 16
    ShuttleControl

    ShuttleControl

    Vinctus Technologies

    The mobility platform for business. ShuttleControl is the mobility platform businesses use to enhance customer experience and operational efficiency. Shift gears into the fastlane. One platform with all the features you need to provide an experience your customers will remember. Giving your customers a modern experience is not enough. Stay ahead by having the features to personalize the experience around your brand. One platform with all the features you need to streamline any mobility operation. ...
    Starting Price: $29 per month
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  • 17
    Haulk

    Haulk

    Haulk

    ... - Streamline Staff and Fleet Management - Improve Order Tracking and Dispatcher Coordination - Easy Navigation with Our User-Friendly CRM - Set your Priorities, Tasks, and Timelines - Access Detailed Reports and Payroll Details Automate Order Processing and Invoicing Haulk has a familiar interface, which was designed with customer care and has all the functions you need. The system was built by people who work in the field of cargo transportation. They understand the specifics of this industry and the conditions of working there. Haulk is an independent private company that has explored the issue of working with road transport a lot, making it much easier to deliver cars to your company's customers, allowing them not to worry about logistics and spending time on improving services.
    Starting Price: $25 per driver per month
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  • 18
    TRIS Warehouse
    With TRIS Customs Management Solution you can manage all your import, export and transit declarations, certificates and PLDA/AGS declarations. This solution has been developed in collaboration with our customers to be very rapid and user-friendly and includes fully automatic invoicing of Customs information. A particular feature is TRIS CCT which enables you to communicate directly with the European Customs authorities.
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  • 19
    FreshLime

    FreshLime

    FreshLime

    Drive more customers to your local, service-based business with FreshLime’s personalized engagement platform. Customer retention doesn’t have to be complicated. We make it easy for you to bring customers back again and again. Our customer data platform knows the formula for success and automates the process so you don’t have to lift a finger.
    Starting Price: $149.00/month
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  • 20
    ProShip

    ProShip

    Quadient

    ...Learn why the top companies choose ProShip’s industry-leading multi-carrier shipping software to deliver on customer delight. ProShip isn't a cookie cutter system, it's fully customized to fit into your enterprise technology stack and scales as your business grows.
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  • 21
    Calcurates

    Calcurates

    Calcurates

    Meet Calcurates, our cloud-based entire shipping solution that calculates and shows the right rates to your customers. Top shipping challenges are now solved. Reduce the gap between shipping costs you bear and shipping fees customers pay to you. Easily integrate with major shipping carriers (DHL, UPS, USPS, FedEx, and more). Provide a shipping choice and better experience to your customers. Customize your shipping methods and rates. Single and solid solution instead of dozens of extensions. ...
    Starting Price: $49 per month
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  • 22
    TraceItUp

    TraceItUp

    Traceitup

    TraceItUp drives incredible customer satisfaction and enables flawless fleet management, efficient kitchen planning, and dispatching. Track your driver locations and ETAs, plan your kitchen operations, and dispatch orders. Customers track their orders without any app required and leave invaluable feedback. Forget about "where is my order?" calls from your customers.
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  • 23
    ShippingChimp

    ShippingChimp

    ShippingChimp

    ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. ...
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  • 24
    WISMOlabs

    WISMOlabs

    WISMOlabs

    Provide an outstanding post-purchase experience to customers through shipment tracking, notifications, and more. Generate 20-30X ROI, build brand loyalty and improve LTV by 100%, increase customer satisfaction and reduce WISMO support calls by up to 90% ✅ Generate 20-30x ROI with unlimited marketing possibilities Upload marketing messages, break your customers into segments, and show different marketing assets to different customer segments at different times...
    2 Ratings
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  • 25
    PACK & SEND Live

    PACK & SEND Live

    PACK & SEND Holdings

    Our platform easily integrates with your website platform to fulfill your shopping cart orders. You can automate booking of couriers that pick up from you, plus you’re backed by PACK & SEND’s award winning customer service to ensure your customers are looked after. With auto generated tracking information that is sent directly to your customers and reduced delivery times compared with postal services, you can ship Anywhere in the World at the click of a button. Tap into our great rates derived from our massive carrier partner volumes. You can also coordinate customer returns easily, to ensure that you provide your customers with t a service they will keep coming back to.
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  • 26
    CoreIMS

    CoreIMS

    CorePartners

    ...CoreIMS is easy to install, use and operate; delivering savings typically associated with much more expensive warehouse management software through improved inventory accuracy and increased labor productivity. CoreIMS delivers real-time inventory information in support of better management practices and improved customer service. For Custom Warehouse project we recommend CoreIMS Version 4.0. This edition is Internet/Intranet based with Specially designed, user-friendly Client Application that extremely secure and well suited for use in local or hosted environment. All CorePartners products including Inventory Management Solutions supports barcode scanning and printing
    Starting Price: $30/user/month
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  • 27
    JUST FREIGHTS

    JUST FREIGHTS

    Manas Freights

    Automated Quotation + Custom Clearance Management + E-Shipping Documents + Smart Automated Invoice + Customer Engagement platform + Trailer Booking management. Get the operational sophistication to achieve, sustain, and scale your Freight Business. JUST FREIGHTS automated quotation management system (QMS) lets you streamline the Quotations you send to customers.
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  • 28
    W3bstore.com

    W3bstore.com

    W3bstore.com

    W3bstore manages customers, orders, inventory and fulfillment across online and retail locations. A single, unified, database ensures consistent Pricing, Promotions and Inventory across channels and locations. Every stakeholder shares one view of customer history, resulting in better, more efficient service. Reports can be viewed from any web enabled device.
    Starting Price: $0/month
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  • 29
    EMERGE App

    EMERGE App

    Higher Identity Group

    Order, purchase, and inventory management solution with simple accounting. Better manage sales reps. Check customer, product information & generate quotation & sales on the go. Win the cross border game with multi-currency, custom export packing list & workflow documents. Manage products with the production, serial number, batch, variants & multi-location firepower. Customize language or text for your documents to better serve your native customers.
    Starting Price: $24 per month
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  • 30
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly.
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