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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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57 Products for "customization" with 2 filters applied:

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  • 1
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 2
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 3
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low-connectivity environments. ...
    12 Ratings
    Starting Price: $55/month per user
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  • 4
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 5
    aACE

    aACE

    aACE Software

    ...aACE can also be affordably and easily customized to fit your company’s unique workflows, supporting the “secret sauce” that sets you apart from your competitors.
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    7 Ratings
    Starting Price: $99/month/user
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  • 6
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module.
    Starting Price: $129 per month
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  • 7
    Epicor Prophet 21

    Epicor Prophet 21

    Epicor Software

    Epicor Prophet 21 is a leading ERP solution for wholesale distributors that combines proven distribution expertise with a web-enabled infrastructure and modern technology stack. Cloud and on-premises deployment options are available. From inventory to logistics, Prophet 21 keeps everything in balance within your organization and unlocks the potential of your supply chain to help grow sales, boost productivity, and drive profits. • Data-driven, with industry-specific functionality, to...
    224 Ratings
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  • 8
    Cabookie

    Cabookie

    Negup Solution

    ...The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi software – an easy-to-use taxi booking app that gives customers the flexibility to book taxi services on the go. To operate in the modern-day, you undoubtedly need to leverage cutting-edge technology and provide your customers with the most responsive cab booking website possible. ...
    Starting Price: £400/one-time
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  • 9
    Rastrac

    Rastrac

    Manning Navcomp

    ...The Rastrac Web API allows broad control of Rastrac's suite of vehicle tracking features from most programming environments. This allows anything from automated scripting of common tasks to seamless integration into customer user interfaces alongside other business-specific tools.
    3 Ratings
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  • 10
    Pidge

    Pidge

    Pidge.in

    ...From proof of delivery to customer visibility, every tool is built-in to ensure faster turnarounds, lower delivery costs, and a reliable brand experience for your customers. In a logistics environment that is fragmented and complex, Pidge brings everything together into a single unified platform. By bridging the gap between 1PL, 2PL, and 3PL logistics while layering AI and automation at every stage, Pidge helps businesses deliver smarter, faster, and remain competitive.
    2 Ratings
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  • 11
    DigitAll

    DigitAll

    BizGaze Limited

    ...Take actions based on Ground-level Information. 8. Integrated service network. 9. Businesses that aim to bring every stakeholder into part of the network, track every process, and stay connected to their customers, prospects, partners, and even their extended stakeholders on a single platform should use DigitAll.
    Starting Price: ₹5,00,000 per month
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  • 12
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 13
    Axelor

    Axelor

    Axelor

    ...Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 14
    Mobility Infotech

    Mobility Infotech

    Mobility Infotech

    Mobility Infotech provides flexible, white-label ride-hailing software solutions designed for startups, taxi operators, and transport entrepreneurs around the world. Our platform includes everything you need to launch and manage a successful ride-sharing, delivery, or fleet management business—without building from scratch.
    1 Rating
    Starting Price: $3000
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  • 15
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 16
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even muti-loading trips automatically. ...
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    48 Ratings
    Starting Price: $50
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  • 17
    Joyride

    Joyride

    Joyride

    ...Joyride offers a complete software-hardware solution for businesses in 250+ global markets, powering low-speed minicars, golf carts, e-scooters, e-bikes, medical mobility scooters and more with branded user applications, backend analytics and automated operational tools. As the world’s first mobility SaaS platform, we've enabled businesses for more than a decade through unmatched expertise, customized software and 24/7 customer support.
    Starting Price: $10 per vehicle/month
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  • 18
    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment notification, accessorial uses. ...
    Starting Price: $10,000
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  • 19
    Routeware

    Routeware

    Routeware

    Routeware has been digitally transforming the waste and recycling industry for over 20 years. Our mission is to help waste and recycling leaders use technology to delight customers, improve operations, and protect our planet. We work with smart cities and high-performance haulers to power their digital transformation strategies, enabling them to boost productivity, increase safety, enhance customer service, and improve environmental outcomes. Routeware’s vision is about more than providing technology; it’s about empowering waste collection teams to navigate complexity and evolve with ease. ...
    Starting Price: $29/month/user
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  • 20
    LABL

    LABL

    LABL

    ...Give the people the return policy they want, and don’t lose a dime doing it. Reduce eCommerce’s most annoying adversary to just a few clicks with LABL Return. Stop betting on what your customers want. Discover why they buy from you, how they feel, and what they will do next with LABL analytics. RESTful API. Simple setup, start shipping in just a few clicks. Manage all aspects of your eCommerce orders, including: Quote shipping rates, print shipping labels, track shipments
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  • 21
    Knockio

    Knockio

    Knockio

    ...Route Optimization: Plan efficient routes for field representatives, reducing travel time and increasing the number of leads visited per day. Real-Time Data Tracking: Monitor sales performance and track customer interactions in real-time, allowing for quick adjustments and data-driven decision-making. Automated Follow-ups: Simplify the follow-up process with automated reminders and notifications, ensuring timely communication with potential clients. Performance Analytics: Access insightful analytics to evaluate sales team performance, identify trends, and refine strategies for better.
    Starting Price: $20/user/month
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  • 22
    Route4Me

    Route4Me

    Route4Me

    ...Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list. Then, pick the number of drivers and hit optimize route. That's it! Within about 10 seconds you will have an optimized route for yourself - or for every driver on your team. Routes are optimized and planned just as quickly when doing large fleet route optimizations.
    Starting Price: $9.99 per month
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  • 23
    Lynx

    Lynx

    Lynx Software

    ...View multiple routes at one time, set specific parameters in real-time and more. Track and monitor your vehicles plus keep track of fleet maintenance, all in real-time. Easily create customized reports to comply with transportation regulations and requirements. Easily view, map or export all of your rider pickups, special needs riders and group stops in one place.
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    13 Ratings
    Starting Price: $1,895
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  • 24
    VTrack

    VTrack

    VTrack Solutions

    What we offer: Digital Tachograph Real time ETA (Estimated Time of Arrival) Cloud-Based technology Enterprise Asset Tracking Route Optimization Optimise fuel consumption Real Time Asset Monitoring Available in both Ios , android platforms Geo-fencing alerts to monitor drivers and Unauthorized move alerts All integrated solution Improve driver behaviour Snail route feature to track daily routes Integrated Dash cam for Driver footage Business Analytics Dashboard to track Driver Efficiency Reports for various functions such as time sheets, mileage reports, idle time report, Vehicle status reports Vehicle management to notify deadlines such as Insurace, MOT expiration and service due Why Choose us: 24/7 Customer Service Easy and flexible terms Easy and quick installation Additional users at no extra cost Customizable and scalable Increase business productivity at an affordable price State of the art live tracking Reduction in insurance cost
    1 Rating
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  • 25
    Cloudmore

    Cloudmore

    Cloudmore

    ...Manage pricing on a global or per customer basis. Create offers and quotes from your service catalog. Your admin users can discover, provision and manage services and view monthly billing details.
    Starting Price: 499
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  • 26
    PULPO WMS

    PULPO WMS

    PULPO WMS

    ...Companies using eCommerce platforms like Shopify, Magento and plentymarkets can profit from increased stock accuracy, improved returns handling and faster shipping to their end customers. Managing products with lot numbers, expiration dates or serial numbers are some of the many advanced features that PULPO WMS offers.
    6 Ratings
    Starting Price: $590
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  • 27
    Safety Audit Prep

    Safety Audit Prep

    Safetyauditprep.com

    ...Enroll in our National Drug and Alcohol Testing Consortium for $5 a month per driver (large fleet prices may vary). Experience simplicity with instant Electronic Federal Chain of Custody Forms (eCCF) for DOT drug and alcohol testing, a USDOT-compliant customized Workplace DOT Drug and Alcohol Testing ePolicy. Our partnership with Quest Diagnostics provides you access to thousands of Quest, in-network and non-preferred testing locations across the United States. Upload employee and company specific documents, order MVR and PSP reports, file UCR, BOC-3 and much more.
    3 Ratings
    Starting Price: $20 per month unlimited users
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  • 28
    Trace & Track

    Trace & Track

    Trace & Track

    ...Embrace the future of logistics management and join the ranks of industry leaders who have embraced our software as a catalyst for growth, efficiency, and unmatched customer satisfaction.
    Starting Price: $50/month
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  • 29
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    ...Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business processes. SuiteMaster is also fully white-label ready, enabling partners and consultants to deliver a branded ERP solution with their own value-added services. Affordable, flexible, and built for growth, it serves industries from manufacturing and distribution to professional services, retail, non-profits, and more. ...
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  • 30
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ...Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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