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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1446 Products for "customer" with 2 filters applied:

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  • 1
    Manager Cargo

    Manager Cargo

    Manager Cargo

    Software that facilitates courier companies to conduct their business online from anywhere and at any time. Get your customer with the form provided with the software. You will be receiving instant notifications of the tracking of your packages. Your customer can order their packages from this module.
    Starting Price: $129 per month
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  • 2
    Truckwin TMS

    Truckwin TMS

    CarrierNet

    Enter your basic company information like address, contact, federal ID, DOT, and MC numbers. Specify if you want automatic trip numbering and what format. Setup your Freight Billing module with Payment address and invoice numbering. Enter the Customer List. This will consist of billing, origin, and destination customers. Enter the Customer List. This will consist of billing, origin, and destination customers.
    Starting Price: $164.95/month/user
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  • 3
    Techdinamics Warehouse Integration
    ...We are ready to connect to many shopping carts, order management systems, ERPs, CRMs, EDI retailers, and Warehouse Management Systems (WMS). Most integrations begin with a proven solution and are then customized to address your customer's specific needs. Most integrations begin with an order, the foundation for integration success. An invalid postal code, mismatched product, missing carrier, or invalid date can result in an order that will not make it to the customer on time. The result could be a lost sale or worst - a negative review online. ...
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  • 4
    Invata Automate
    ...Automate ensures the most profitable approach to handling and shipping for all orders in the system while meeting promised delivery schedules for each order in the system, so you can keep customers happy and make a profit at the same time. Automate enables you to expand your market share through enhanced, reliable customer service, so you can nurture the loyal customers that are most profitable for your business instead of relying on costly new customer acquisition. Automate enables you to accommodate both the growth you anticipate and the opportunities you don’t, such as changes in business models or strategic direction, so you can profit from your success, whatever form it may take.
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  • 5
    VONZU Tech

    VONZU Tech

    VONZU Tech

    Thanks to the VONZU digital ecosystem, a screen is all you need to make your business more profitable and agile. Find out how and surprise your customers with an excellent delivery service. The goal is to deliver packages to the customer as accurately, quickly and effectively as possible. Intelligent monitoring of decisions and activities throughout the supply chain. Metrics analysis for smarter delivery to meet customer expectations. Improved customer experience by providing real-time delivery information (SMS and email notifications). ...
    Starting Price: $90 per month
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  • 6
    JUST FREIGHTS

    JUST FREIGHTS

    Manas Freights

    Automated Quotation + Custom Clearance Management + E-Shipping Documents + Smart Automated Invoice + Customer Engagement platform + Trailer Booking management. Get the operational sophistication to achieve, sustain, and scale your Freight Business. JUST FREIGHTS automated quotation management system (QMS) lets you streamline the Quotations you send to customers.
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  • 7
    Wonderment

    Wonderment

    Wonderment

    ...Improve customer satisfaction while reducing support costs. That's a win-win. Send real-time order update notifications from the tools you already use for a premium customer experience. Arm your support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.
    Starting Price: $20 per month
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  • 8
    Carriyo

    Carriyo

    Carriyo

    ...Labels are automatically generated and printed in bulk with zero manual effort required. Manage deliveries at a glance. Get alerted of any potential delays and delivery exceptions. Engage with customers and keep up with the brand's customer promise.
    Starting Price: $499 per month
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  • 9
    SmartLink

    SmartLink

    CyberLogitec

    Timely customer service, expediting customs clearances, and overall supply chain visibility relies on constant data flow. SmartLink is a B2B service platform that links logistics service providers, customers, and partners via a smart tracking and reporting interface for real-time visibility across the entire logistics value chain. It plays an integral role in streamlining supply chain management from freight forwarders, NVOCCs to partners.
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  • 10
    NimbusPost

    NimbusPost

    NimbusPost

    ...Lower your cart abandonment rate and enjoy a higher revenue potential. Experience ease of business through the fastest customs clearance across the world. Leverage AI, ML, automation processes, and the widest courier delivery network across the world to expand your customer reach most profoundly.
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  • 11
    Package.AI

    Package.AI

    Package.AI

    AI powered scheduling, route planning and customer messaging. Feedback and online reviews for reputation management and product reviews. Personalized upsell based on recent purchases and interactions. Our AI-powered chat automates customer interactions in an intelligent and contextual manner. This allows your business to foster stronger customer connections and motivate them to make additional purchases and provide more and better reviews.
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  • 12
    VisionCore

    VisionCore

    Comtech Solutions

    The VisionCore Software Developer Kit (SDK) makes it easy for you to customize the forms in VisionCore without source code and stay current with our latest releases. You can create new forms using Visual Studio. Using our SDK you will be able to keep all your customizations in projects separate from VisionCore making upgrading easy. Visual Studio allows precise customization to VisionCore as if you had the source code without the need to spend countless hours understanding the source code. ...
    Starting Price: $4999 one-time payment
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  • 13
    ClickPost

    ClickPost

    ClickPost

    Provide a delightful post-purchase customer experience to reduce returns and convert one-time shoppers into loyal customers. When choosing a brand, 58 percent of buyers find the post-purchase experience to be the most significant parameter. ClickPost provides you with a unified API platform to bring collaboration and visibility while leveraging logistics intelligence to reduce exceptions and real-time tracking with predictive analytics to enhance customer experience. ...
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  • 14
    stockinstore

    stockinstore

    stockinstore

    ...Plan store and seasonal product mixes across your store network. Built for retailers, franchises, and wholesalers of all sizes. Deliver a better customer experience and leverage your store stock with our flexible and smart platform. Fulfil orders from your store network for faster delivery and reduced shipping costs. Bring ready-to-buy customers into stores and get real-time customer demand reporting.
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  • 15
    Scope

    Scope

    Riege Software International

    Designed as integrated forwarding software for air freight, ocean freight and customs, Scope has evolved into the Digital Standard for freight forwarding and Customs, which accelerates all processes and procedures. Through integration of external ERP/WMS, Scope enables cross-system collaboration and network building, with focus on improved visibility for all stakeholders, quality enhancement, increased productivity, cost reduction and revenue improvement, customer loyalty and employee satisfaction. ...
    1 Rating
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  • 16
    EMERGE App

    EMERGE App

    Higher Identity Group

    Order, purchase, and inventory management solution with simple accounting. Better manage sales reps. Check customer, product information & generate quotation & sales on the go. Win the cross border game with multi-currency, custom export packing list & workflow documents. Manage products with the production, serial number, batch, variants & multi-location firepower. Customize language or text for your documents to better serve your native customers.
    Starting Price: $24 per month
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  • 17
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly.
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  • 18
    Proton.ai
    Distributors leave money on the table by responding to customers rather than proactively selling. Distributors misunderstand the needs of customers when data is lost between channels. Distributors lose money due to high travel costs, clunky systems and uncoordinated workflows. See historic and real-time sales transactions, customer information, and product data through a single pane of glass.
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  • 19
    Descartes CustomsInfo

    Descartes CustomsInfo

    Descartes Systems Group

    ...Descartes CustomsInfo empowers businesses to improve efficiency, increase visibility, and achieve high compliance rates, while reducing risk, and optimizing free trade and preferential trade agreements.
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  • 20
    Sendcloud

    Sendcloud

    Sendcloud

    ...Connect to your favourite carriers and ship worldwide. Get flexible. Sell more by offering shipping options from the world's best carriers. Ship faster. Build a custom workflow to pick, pack, and print shipping labels at light speed. Build your brand. Delight your customers with fully branded tracking emails and pages. Take charge of returns. Manage your customer’s experiences with complete control over the returns process. We work with the big guys. Your business isn’t like anyone else’s. That’s why we’ve built integrations and relationships with the world’s leading e-commerce platforms and shipping carriers- so you can custom build the perfect combination for your store. ...
    Starting Price: €45 per month
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  • 21
    Alloy Automation

    Alloy Automation

    Alloy Automation

    Alloy Automation is a no-code ecommerce automation tool used by leading brands and agencies to automate tedious tasks across fulfillments, marketing, and operations. Enrich customer profiles in your system of record and notify your team of churn, renewals, etc. Centralize customer data in your support desk and automate actions loyalty, 3PL, & UGC apps. Export analytics dynamically and configure internal Slack reporting. Use data from dozens of different channels to segment customers and messaging. Keep your customers in the loop about deliveries and improve the experience. ...
    Starting Price: $120 per month
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  • 22
    Orderful

    Orderful

    Orderful

    Orderful is the Modern EDI Platform that gives logistics providers, retailers, manufacturers, and technology companies full control to onboard, manage, & resolve EDI trading partner relationships and transactions in real-time. Orderful customers like KBX, NFI, EXO Freight, and Emerge as well as partners Celigo and Workato are onboarding new trading partners in days not months with 100% compliance. Orderful eliminates the need to build point to point integrations. With its unique ability to digitize trading guidelines, Orderful customers build a single API integration against consolidated requirements for all partners. ...
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    15 Ratings
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  • 23
    Xpeedite

    Xpeedite

    Xpeedite

    ...Fully responsive design allows you to access Xpeedite from any browser, on any device at any time. Also available are the iOS and Android app for driver's access. Create online waybills for customers. Use online scan tools for quick processing. Customers can track their orders online and get status of orders quickly and easily. Create, modify and delete orders you as well as for your customers.
    Starting Price: $69.95 per month
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  • 24
    Cabookie

    Cabookie

    Negup Solution

    ...The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi software – an easy-to-use taxi booking app that gives customers the flexibility to book taxi services on the go. To operate in the modern-day, you undoubtedly need to leverage cutting-edge technology and provide your customers with the most responsive cab booking website possible. ...
    Starting Price: £400/one-time
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  • 25
    TowTrack

    TowTrack

    TowTrack Software

    TowTrack has been helping our customers with towing software since 1997. We offer a wide variety of features including dispatching, paging, lot management, lien sale management with custom letters and forms, billing and much more! Our best version of TowTrack ever has just released! You can now email invoices, billing statements, or anything other form or report directly from your towing software.
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  • 26
    ShipperHQ

    ShipperHQ

    ShipperHQ

    ...You can present customers with the most optimized delivery choices possible at checkout, including services like in-store pickup, alternate pickup and same-day delivery. Plus, improve your shipping margins by automating rates from multiple shipping locations, defining how products pack together, determining a customer's address type and more.
    Starting Price: $50 per user per month
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  • 27
    Keyura Cloud

    Keyura Cloud

    Keyura Cloud

    ...You may want to provide a beautiful shipment tracking experience but are worried about the cost and time it normally would take to upgrade. We offer quick integration with most TMS. Create an easy way of allowing customers to track their shipments through your website, and app without any hassle at all. No external links are needed. No more complex hub of software logins or tracking URLs. All your customers just need to do is visit your website, or download the app on Google Play or Apple Play Store. Improve your company's performance, and service by providing focused tracking, and visibility solutions, not only to your customers, but also for your customer services teams, and suppliers, bringing everyone together in one place. ...
    Starting Price: $350 per month
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  • 28
    Threecolts Multichannel Pro
    ...Its streamlined content distribution feature ensures consistent product information across all channels by allowing updates to be made once and published everywhere. The unified customer support interface enables the handling of all customer queries from a single platform.
    Starting Price: $69 per month
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  • 29
    Descartes Forwarder Enterprise Suite
    Descartes Broker & Forwarder Enterprise Systems is a comprehensive software suite that delivers complete operational control for freight forwarders, customs brokers, and logistics service providers. It streamlines every aspect of global freight management—from shipment processing and customs compliance to accounting and customer relationship management. The platform’s integrated tools enable users to digitize workflows, eliminate manual bottlenecks, and ensure faster, more accurate freight execution. ...
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  • 30
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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