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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1446 Products for "custom" with 2 filters applied:

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  • 1
    WooDelivery

    WooDelivery

    Asbing Technology

    ...Real-time GPS Tracking: Your operations team can track the driver’s locations through our interactive dashboard map. Your customer also get a SMS text message or an email with a tracking page.
    Starting Price: $0.10 per user, per month
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  • 2
    Phenix

    Phenix

    Phenix

    ...Cycles that are too short or too long cause customer service and inventory problems.Volatile demand, erratic supply, and internal plant and staffing problems force schedulers to frequently deviate from plan and reschedule. Phenix product wheels assign product families to lines and optimize the production sequence to minimize changeover loss.
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  • 3
    SymphonyAI Retail/CPG
    SymphonyAI Retail/CPG is a cutting-edge platform designed to transform the retail and consumer packaged goods (CPG) industries through AI-driven insights and advanced analytics. It empowers businesses to optimize supply chain operations, enhance demand forecasting, and improve customer experiences by leveraging real-time data and machine learning models. The platform enables retailers and manufacturers to make informed decisions, from pricing and promotions to inventory management and product assortment. SymphonyAI Retail/CPG focuses on driving measurable outcomes, such as increased sales, reduced waste, and improved operational efficiency, while fostering a customer-centric approach. ...
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  • 4
    SAGE

    SAGE

    SAGE

    ...The company was founded in 1992 with one specific goal in mind, to transform the promotional products industry with newer, better technology, lower prices, and exceptional customer service. With over 45,000 distributor users spending over 11 million hours in SAGE and performing over 90 million product searches each year and growing, we'd say we're on the road to making our mark. We combine the most innovative, effective, and affordable business solutions available in the industry with our award-winning customer service to guide you to success. ...
    Starting Price: $49 per month
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  • 5
    Freight Genie

    Freight Genie

    Freight Genie

    ...The Freight Genie lead automation system is your resource to engage with qualified FTL or LTL shippers directly, leaving you with high-paying loads and repeat business. Our customers spend less time managing paperwork, customer requests, and wasting time calling uninterested prospects, and more time growing their network of shippers. The Freight Genie sends you personalized shipper leads that allow you to avoid load board competition. The Freight Genie can also help you run a digital marketing campaign on all your social media platforms. ...
    Starting Price: $44 per month
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  • 6
    tiramizoo Last Mile Master
    ...Philippines, Singapore and Malaysia since Tiramizoo is agnostic in terms of map providers. tiramizoo’s customers include 3PL, fleet operators, retailers, wholesalers and logistics companies.
    Starting Price: 0,19 per transaction
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  • 7
    PikMyBox

    PikMyBox

    PikMyBox

    ...Whether you are on Amazon or eBay or have your ecommerce website, PikMyBox services can make your life easier and help your business stay fully compliant with the requirements of India Post, RBI, customs, GST, and DGFT. Alongside this, we provide customized software and web applications to online retailers for data management features like sharing of shipment information between stakeholders in the supply chain. We help ecommerce businesses ship globally across 175+ countries. PikMyBox is India's leading logistics solution provider for ecommerce business, enabling them to export through India Post and express couriers with ease. ...
    Starting Price: $0.036 per parcel
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  • 8
    Olix365

    Olix365

    Olix365

    ...This innovative platform redefines the landscape of utility management by leveraging a profound understanding of the utility sector and integrating cutting-edge technology to optimize internal operations, ensure regulatory compliance, nurture customer relationships, empower data-driven decision-making, and allow for seamless scalability. Olix365 facilitates the transition from legacy systems such as Microsoft Dynamics Great Plains (GP), which are on-premises, to modern cloud-based ERPs. We have meticulously mapped out the process and fields from the source system to the target system.
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  • 9
    Cab Treasure

    Cab Treasure

    Cab Treasure

    Cab Treasure is a cloud-based taxi dispatch and fleet management software. It helps taxi companies streamline their operations and improve their customer service.
    5 Ratings
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  • 10
    Logistia

    Logistia

    Fespore IT

    ...You can optimize routes using real-life factors such as vehicle load, the number of drivers, lunch breaks, driver sick days, and tight time windows, all while you enjoy a sip of your morning coffee. If the driver is on the move, you and the customer will know for predictability and transparency. Available in English, Spanish, French, Italian, German and Romanian languages.
    Starting Price: $19 / driver / month
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  • 11
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ...With a monthly fee of $99/month with 14 Days Free Trial with no Credit Card required, unlimited users gain access to a suite of tools and applications designed to streamline the dispatch process, enhance communication between drivers and passengers, and improve overall service quality. The system is equipped with the following key features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 12
    worxTMS

    worxTMS

    worxTMS

    worxTMS is a complete Transport Management System designed specifically for small to medium-sized transport companies. It combines robust accounting features with fleet and logistics management to help businesses streamline operations, reduce costs, and boost efficiency. worxTMS lets you manage invoices, track expenses, schedule deliveries, monitor vehicles, and stay compliant—all in one easy-to-use platform. It integrates seamlessly with Xero, QuickBooks, Sage, FrontAccounting, and...
    1 Rating
    Starting Price: $9.99/Month/Unlimited Users
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  • 13
    Veryon

    Veryon

    Veryon

    ...With an intelligent database that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 14
    PPW Lite

    PPW Lite

    Tectonics Business System

    With PPW Lite you can manage your whole haulage fleet and raise invoices directly from jobs entered on the electronic Traffic Sheet. Want to customize your invoice header, no problem in PPW Lite!
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  • 15
    LocationSmart

    LocationSmart

    LocationSmart

    LocationSmart runs a location-as-a-service API platform for enterprise app developers. Customers use its location-based services to track assets and secure online services with multiple location technologies including Global Site ID (GSID), IP, Wi-Fi and GPS location via browsers and mobile app SDK. Customers can locate GPS-equipped devices when GPS is not available as well as devices that have no GPS capability at all.
    Starting Price: $995/month
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  • 16
    ShopController

    ShopController

    ShopController

    ...Heavy-Duty Vehicle Repair - Trust your heavy-duty vehicle maintenance and repair to Shop Controller, with several HD vehicle and equipment repair management features. Fleet Maintenance Management - Whether it's your internal fleet or your customer's fleet, ShopController provides tools including fleet maintenance reports, vehicle logs, tire history, and tire wear tracking, so you and your fleet customers can easily manage and track vehicle status. Founded in 1992, ShopController includes inventory control, scheduling, mechanic tracking, workflow, and equipment management. ...
    1 Rating
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  • 17
    Prism Visual Software

    Prism Visual Software

    Prism Visual Software

    ...It includes invoicing tools that maximize sales and collections tools that prevent the building up of bad debt. Prism's mobile solution for pre-order entry equips sales reps to visit customers and take orders on the go. Prism's call center solutions enable office sales reps to increase sales, create product awareness, and provide superior customer service.
    1 Rating
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  • 18
    eSellerHub

    eSellerHub

    eSellerHub

    ...Keep a tab on your sales, gross profit, top-selling products, least selling products across days, months, and years. You may not have a genie but there are too many wishes for a single genie to fulfill. Make fulfillment a concern of yesterday with our custom solutions. Don’t expect your supplier to make a transition to a modern purchase management system overnight. But who has stopped you? UPS is fine but when a fulfillment is at the door and customer is crying mayday, you got to put him on priority. How about FedEx or DHL?
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  • 19
    Badger Maps

    Badger Maps

    Badger Maps

    ...Badger can integrate with any CRM, giving your reps access to data in the field. Learn how your team can maximize sales routes & sell more with Badger Maps. With customized team pilots, see for yourself how Badger helps boost your team’s sales numbers. Your personal point of contact will ensure everything works the way you want. Our data specialists will create the best set-up for your data in Badger. Onboard your team quickly with specialized training tailored to your use-cases. Uncovering unutilized leads and undersold accounts is easy with map-based visualization. ...
    3 Ratings
    Starting Price: $58 per month
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  • 20
    TourSolver

    TourSolver

    Nomadia Group

    ...Their software solutions optimize the day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. Their Routing & Planning Software flagship is TourSolver. It offers monthly subscription pricing. Mobile Apps are available for iOS and Android Devices. Customer support is provided by email, chat and over the phone during EST working hours. Routing & Planning optimization helps decision-makers define relevant, realistic, and profitable routes while providing high-quality customer service and managing emergencies: installation, repair and maintenance services, sales appointments, pickup, and delivery. ...
    Leader badge">
    10 Ratings
    Starting Price: $20.00/month/user
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  • 21
    MarkMagic

    MarkMagic

    CYBRA Corporation

    MarkMagic barcode label software is the easiest way to design and print the barcode labels, electronic forms, reports, and RFID tags you need to communicate with your customers and suppliers. MarkMagic is the barcoding software engine inside the most popular warehouse and retail inventory management software in the industry such as Manhattan Associates, Oracle, Infor, United Rentals, Honeywell Intelligrated, Apparel Business Systems, Varsity Logistics, and VAI. Powerful and easy to use, once you try MarkMagic, you’ll see why thousands of software vendors and customers worldwide rely on the software to create their business-critical documents.
    Leader badge">
    10 Ratings
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  • 22
    Deliforce

    Deliforce

    Deliforce

    ...The effective last-mile delivery platform supports enterprises and operations to achieve optimized logistics delivery. With its extensive application, businesses can boost their productivity, increased efficiency, customer experience, and growth. With over 500 happy customers, we aim at enforcing the best industry methods to build a dynamic platform. We are the pioneers of transforming your business model to reach the desired goals and outcomes. From effective planning to outlining, developing to designing, using advanced techniques to improved strategies, we are on the verge of setting the landmark to the next generation delivery management system. ...
    1 Rating
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  • 23
    BUYCO

    BUYCO

    Buyco

    Fully enable your teams by automating operations and simplifying collaboration. Give your partners, forwarders, and customers the information they need over your shipments. Lower internal costs, carrier tenders, D&D charges and forwarding expenses. Access live data from your carriers and coordinate directly with your partners, logistics teams, freight forwarders and end customers, all in one place. Automate and streamline vessel scheduling, booking, planning, and document management to save time, lighten the administrative burden, and secure your operations. ...
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  • 24
    SpotnRides

    SpotnRides

    Uplogic Technologies

    SpotnRides is an ultimate Uber Clone solution you can start using to run your cab booking business within a matter of a few days. Many more features than the original Uber app. Just customize according to your business and it will be ready for your users to download and start using to book your cabs. Get ready-to-use white-label Uber clone app with customizable source codes in any language, currency, and theme to boost your on-demand venture ahead of the competition. For more insights just go through the below-mentioned points that will guide you to why you should hire us as your Taxi App Development Company. 1. ...
    3 Ratings
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  • 25
    OptiProERP

    OptiProERP

    OptiProERP

    ...Serving manufacturers and distributors for over 20 years with OptiProERP and BatchMaster as its two ERP solutions, eWorkplace Manufacturing has gained the trust of over 3,000 customers globally.
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  • 26
    eLogii

    eLogii

    eLogii

    ...Have a full overview of your operations and drivers as they execute routes. Communicate in real time. Provide your customers with the clarity of live ETAs and on-map tracking.
    Starting Price: $159 per month
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  • 27
    Freight Club

    Freight Club

    Freight Club

    ...Our API integrates fully with your back systems to allow real-time shopping cart quotes and automatic order fulfillment. Leverage the same technology used by leaders in eCommerce. Expand your reach, increase profitability, and deliver an exceptional customer experience all in one platform. Instant access to an extensive carrier network. Quote & book LTL and parcel shipments at enterprise rates. Reduce damages and claims with analytics that match your SKUs to carriers with the lowest damage rate. Receive full customer support and claims management from our team of experts.
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  • 28
    eShipz

    eShipz

    eShipz

    ...Solutions like Multi Carrier & Sales Channel Integration, ERP, WMS & TMS compatible API, Indenting, Universal Shipping API, Digital Proof of delivery, and Powerful Customer Engagement solutions, provide a full spectrum of logistics offerings in a single dashboard. Our Platform ensures that your warehouse operations are smoothened and warehouse closes on time thereby saving on both man hours and operations cost. Our customers have benefited immensely through our platform by being able to increase daily dispatches along with gaining greater analytics into business operations in real time. ...
    1 Rating
    Starting Price: $9.99/month
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  • 29
    Cloudmore

    Cloudmore

    Cloudmore

    ...Manage pricing on a global or per customer basis. Create offers and quotes from your service catalog. Your admin users can discover, provision and manage services and view monthly billing details.
    Starting Price: 499
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  • 30
    FitOneBox

    FitOneBox

    Jeevan Infotech India

    ...The application carries best-of-industry practices and modules with structured data flow control that can be configured as per customer needs.
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