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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1446 Products for "custom" with 2 filters applied:

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  • 1
    Simple Ace

    Simple Ace

    Simple Ace

    Simple Ace is the perfect solution for the production and transfer of ACE and ACI eManifests to either Canadian or U.S. customs agencies (CBSA and CBP). Easy to use, Simple Ace is available as desktop software and a web application. We offer several options to help you manage your manifests, including the possibility of importing files from your dispatch application. Simple Ace is ultra-powerful and can be fully integrated with your dispatch software. Be more productive with Simple Ace! ...
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  • 2
    Transcount

    Transcount

    Transcount

    ...The Transcount module helps the logistics company's employee to send price requests to their carriers in real time and, after selecting the most optimal price offer, to create and send a commercial offer to their customer. The quote request and offer tool is your personal assistant that will help you to quickly and efficiently find the best freight offer and prepare a competitive commercial offer for your customer.
    Starting Price: $15 per month
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  • 3
    LoMag

    LoMag

    LONGINT

    ...Full integration with barcode readers, portable terminals, label printers and fiscal printers. Multi-currency calulations and multi-lingual interface: PL, EN, RU. Own custom design document layouts, reports, labels, own fields and types of documents and many configuration options. Export and import of data from Excel files, CSV, own API, open Microsoft SQL database. Client-Server networking or optionally via Internet (data hosting) or run from USB key. Optional modules for integration with internet-shops and other custom-made integrations. ...
    Starting Price: $32 one-time payment
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  • 4
    LoGeo

    LoGeo

    Information Makers

    ...The great visibility provided by this feature of the supply chain tool enables businesses to get better control over their network. As, a smart transportation software, LoGeo helps both your employees and customers gain real-time insight into your transport operation and your supply chain performance. This will boost visibility, lower the amount of errors and increase customer satisfaction. LoGeo can save you considerable time spent on manual tasks and allows you more time to focus on what's more important for you. The transportation management software have functions including automatic route planning, order processing, track and trace, invoicing, warehousing, reporting, etc. ...
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  • 5
    Trackmatic

    Trackmatic

    Trackmatic

    ...We have many years of market experience of offering the best vehicle tracking services. Our ability has let us produce and deliver a world class vehicle tracking system which delivers considerable business profits to our customers all across Ireland. We provide a comprehensive range of vehicle tracking solutions in the form of GPS vehicle tracking systems permitting organisations to manage and monitor their vehicles or cars through the internet. Our customers have a range of fleet sizes from cars to vans which they can track easily via mobile phone, tablet, laptop and PC by using our tracking devices for these vehicles.
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  • 6
    MaGistor

    MaGistor

    SAVOYE

    Our WMS (Warehouse Management System) solutions aim to manage and optimize all the logistics processes of a distribution platform, whether simple or complex, automated or manual. These solutions offer intricate functional coverage, the result of more than 30 years of warehouse management and support for our customers in various sectors of distribution, logistics service providers and manufacturing. A WMS solution provides a complete view of your stocks in real time while optimizing the space and organization of your warehouse. This solution offers a wide variety of processes that guarantee the optimization, reliability and speed of your order preparation, to satisfy the ever shortening delivery promises to your customers. ...
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  • 7
    ATLAS

    ATLAS

    Autoscan Technology

    Autoscan Technology is among one of Singapore's top most enterprising privately-held companies, known for its innovation and thought leadership in automatic identification and data capture (AIDC), radio frequency identification (RFID), and supply chain management (SCM) solutions. We provide systems integration and consulting services to help customers define strategies, streamline processes, and implement systems to address every industry requirements, including Logistics, Petrochemical, Aviation, Electronics and Manufacturing. Designed to help enterprises achieve better inventory visibility and accuracy with measurable operational efficiency and improvement in customer service level. ...
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  • 8
    The NexTraq Platform
    ...Let’s talk about what we can do for you. Since the year 2000, NexTraq®—a MICHELIN® group company—has provided GPS fleet management solutions to meet the needs of our customers throughout North America.
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  • 9
    Total Recall

    Total Recall

    DHS Software Solutions

    Organizations around the globe have trusted Total Recall Software Solutions to run their business. Hundreds of new features added to Total Recall each year helping our customers save time, reduce costs and increase profits. DHS Worldwide empowers customers to succeed with smart and innovative software solutions. Offering solutions for Records Management, Secure Shredding, Warehouse Inventory Tracking and more. The Envision Client Web software represents the next generation of RIM technology. The client web provides users the ability to perform powerful searches with the use of a simple “google” search bar from any device or browser. ...
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  • 10
    Slingshot Software

    Slingshot Software

    Celerity Solutions

    ...Slingshot’s flexible, Web-based applications are built to solve your complex operational and financial challenges – without the cumbersome and expensive customization you'll need from the other guys.
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  • 11
    TransPlus

    TransPlus

    TransPlus Software

    ...It's why we implement logical, user-friendly solutions into every new feature that we build, starting with our event-based load management system. We have some of the highest rates of successful implementations in the industry. Our 97% success rate across our entire customer base is a testament to our focus on creating business solutions that are not only easy for us to train and implement, but also easy for our customers to use. Confident, empowered users are the key to a strong TMS implementation and we go above and beyond to make sure your team is ready to hit the ground running. We provide hands-on training and responsive support services to guarantee success and give you peace of mind in your investment.
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  • 12
    ViewPoint Logistics

    ViewPoint Logistics

    MAVES International Software

    ...For more than 45 years, our company has earned its reputation by delivering efficiency-oriented applications, tools and services to meet the evolving needs of our customers and related industry stake holders. Along the way we’ve helped some of the most profitable and progressive names in the business use our 3PL oriented technology to gain an operational edge over their competition. Our WMS offers a flexible inbound (receiving), outbound (shipping) and inventory management solution that delivers accurate, real-time information on the location, quantities and status of all goods for all clients (and their customers). ...
    Starting Price: $1500.00/month/user
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  • 13
    DPS Extend ERP
    ...DPS Extend ERP is an easy-to-use system that helps you run your distributorship more effectively and profitably. DPS Extend ERP handles the functions of your business – from purchasing, receiving and inventory management to customer service, shipping and billing – and makes them work for your organization in an eBusiness environment. DPS Extend also supports EDI, Internet/Intranet applications and other third party applications and databases to provide a close link to your customers and vendors.
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  • 14
    NDS ERP for Distribution
    ...By using the order capture processes, the back office accounting for inventory management and order fulfillment for all areas of your businesses, you will have a common real-time view across the full order life-cycle. By using this approach, significant advances can be made in both customer service and time reduction between order capture and shipment because the system will ensure that people are informed when they need to do something. It also provides distributors with such tools as quoting, commission tracking, and sales analysis, as well as fully integrated accounting, order processing, inventory, warehouse management and purchasing.
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  • 15
    Freight Hound

    Freight Hound

    Freight Hound

    Freight Hound is a powerful, professional web-based search tool which uses photos and an optimized database, providing access to every piece of OS&D freight on every dock in your system. Shortages are resolved quickly and efficiently, often with customers still on the phone. Freight Hound condenses the process into a split-second keyword search. It analyzes every piece of over-freight in your network and spits out the most likely matches along with photos and detailed descriptions. Simple Keyword searches enable employees to track down misplaced freight quickly and efficiently, often with customers still on the phone. ...
    Starting Price: $99 per year
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  • 16
    Freight+

    Freight+

    Freight+

    Our shipping software runs real-time (pops-up) inside your accounting software sends order information generates tags and all international documents using order details. No user input required! Optionally writes backtracking, price, and cost. Custom integration is also available or create your own custom pop-up or background processing shipping system using our Freight+ API (SDK Software Developers Kit). Imagine a multi-carrier shipping software that consolidates and rate shops UPS, FedEx, USPS, and LTL into one easy-to-use software application that runs inside YOUR applications. ...
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  • 17
    Cargo3000

    Cargo3000

    Cargo3000

    ...It allows users to process international and domestic shipments in seconds, includes over 80 documents, invoicing, and accounts payable processing plus numerous additional features and interfaces. As each freight forwarder has its own unique requirements, we customize Cargo3000 to meet each client's exact needs. Cargo3000 was specifically designed from the top down to be the most productive system available. Export shipments essentially require only four screens to complete a shipment while import shipments require five. The integration of Cargo3000 with fax, email, accounting, brokerage, CAED and EDI systems can provide substantial additional productivity benefits.
    Starting Price: $2,500 one-time payment
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  • 18
    Tecsys Elite™ Warehouse Management
    ...Patented Visual Logistics technology provides workers with clear visual instructions to increase efficiency and accuracy by double digits at the lowest possible operating cost. With Elite™ WMS’ innovative technology and system-directed processes, you can extend, scale and adapt to the complex fulfillment challenges and demands of your customers. Elite™ WMS is tailored for your industry, but Tecsys’ platform technology enables users to personalize and achieve a perfect fit for your exact business needs. Elite™ WMS easily adapts to the seasonality and changing needs of your business. Ramp up when it’s busy and scale down when things quiet down. The Tecsys supply chain platform is the ideal collaboration point for customers, suppliers and partners to work together as a borderless enterprise.
    Starting Price: $50000 one-time payment
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  • 19
    Optimiser WMS

    Optimiser WMS

    Optima Warehouse Solutions

    ...Only pay for what you need with our modular software and take advantage of all of our advanced warehouse management features. As well as a growing list of out-of-the-box Optimiser integrations such as Shopify, Woo Commerce, Zedonk or DPD, Royal Mail & Hermes, we offer affordable custom integration with practically any system. An innovator in warehousing management systems since 2001, we have the experience to positively transform your warehouse. Our proven success in many different warehousing businesses allows us to provide expert advice and consultancy to all our customers. We created our Optimiser Warehouse Management Software to help businesses become faster and more productive.
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  • 20
    Microlistics WMS

    Microlistics WMS

    Microlistics

    Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. Designed to power the most advanced warehouses in sophisticated supply chain ecosystems, Microlistics WMS Enterprise can be custom configured to meet your operational requirements, regardless of scale, industry or bespoke requirement. Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. The best-in-breed edition of Microlistics WMS comes with all functionality unlocked and can be customized to meet your exact requirements. ...
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  • 21
    cadis

    cadis

    KRATZER AUTOMATION

    ...You can rely on cadis, to be scalable and it will grow in line with your business. cadis, the perfect enhancement to your existing freight forwarding software or ERP environment. cadis offers a broad range of functionality for transport managers, dispatchers, drivers, depot employees and customer service staff. We provide you with innovative software solutions for planning and monitoring. Our software solutions are available as Android apps as well as Web apps. In addition to that we also produce customized developments according to your requirements by request­. The scalability and flexibility of cadis are the basis and drive for the future and the growth of your logistics business.
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  • 22
    Bluesoft360

    Bluesoft360

    Bluesoft360

    Bluesoft360 makes invoicing easy, so you can get paid faster. You can send invoices automatically to your customers at the end of the services. Take control of your business routes. Knowing the precise location of your customers. Bluesoft360 give you the ability to track the locations of your client and the services you bring. Monitor a variety of important details such as service time, visit result, open invoice and manage payment. Dust Protected & Splash Proof Three Inch, iOS Compatible Bluetooth Portable Printer is a revolutionary ruggedized portable Bluetooth printer. ...
    Starting Price: $375 per user per month
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  • 23
    Proteo Enterprise
    ...We do the IT heavy lifting (setting up and managing servers, ensuring high performance and security) so you don't have to. Integration is baked into Proteo Enterprise (Our flagship transport management system) making it easier to link up to your customers and systems. This in turn removes re-keying and provides a full audit trail of actions. Send real-time information back to your customers and keep them updated on the delivery progress of their goods.
    Starting Price: $125 per month
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  • 24
    ProSKU WMS
    ...ProSKU enables you to optimize your storage space, increase picking efficiency and guarantee accuracy in despatch. All of which are business-critical when running a new or established warehouse operation. Improve your all-important customer service and reduce customer churn. Enjoy increased productivity and reduced costs, helping your business to stay competitive and increase margins.
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  • 25
    Freightalia

    Freightalia

    FREIGHTALIA

    ...Freightalia is the most powerful automatic quoting system ever created for freight forwarders, fully customizable to your needs, country or service. Simple and intuitive for you and your customers. As the system operates in the cloud, no IT infrastructure other than an Internet connection is required. Find the perfect plan for your business and discover how much easier quoting can be with Freightalia. With all the time you’ll save, it’s a product that pays for itself. With Freightalia you can send beautiful quotes to your customers in real-time. ...
    Starting Price: $48 per month
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  • 26
    iMars

    iMars

    iInterchange Systems

    ...It targets to improve the approval time for M&R managers, thus improving efficiency of depots, and provide measurable cost saving on the M&R activity. Easy adoption of customer’s M and R workflow, validations on repair codes, configurable approval process. Estimates can be assigned to the recovery agents for follow up and recovery of repair cost.
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  • 27
    Delivery Master

    Delivery Master

    Delivery Master Software

    Delivery Master Courier Software delivers more than just software. We deliver the technology that boosts efficiency, provides a better customer experience and drives performance. We are a leading provider of specialized courier, time-critical & logistics software. Delivery Master is used by a wide variety of courier companies across the UK, from start-up businesses to large fleets. We pride ourselves on having great relationship with our clients, providing an unrivalled customer service and system support. ...
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  • 28
    FLEET

    FLEET

    PixoVIN

    ...Capture works in low light, high glare, and all lighting conditions. Whether you’re in the business of auto detailing, transport, junk, salvage, insurance reporting, sales, etc., you can customize FLEET to fit your workflow. Everything Fleet does has come from requests from automotive professionals like you. Use your device’s camera to scan a VIN barcode, or use the keyboard to type it in if a barcode is not present. Add custom fields to gather the data you need to make your business work. Take or uplaod photos and add notes about the vehicle to capture even more details about your vehicle. ...
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  • 29
    Eurobit WMS
    ...Ten years later, Eurobit was born. Although we got a new name, old values ​​and ideas are a treasure we have kept. Over time, the number of Eurobit family members, both our employees and loyal customers, has grown and, committed to expanding services and capacity, from a small company, we have become a respectable team, capable and always ready to meet all customer requirements. We respect the past by creating a better future. We keep what is good and keep up with the world, making it better. After all, we can only predict the future if we create it ourselves. ...
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  • 30
    C.H. Robinson

    C.H. Robinson

    C.H. Robinson

    Our global reach, deep industry knowledge, innovative technology, and extensive transportation network have allowed us to bring the latest learning to bear on our customers’ unique challenges and desires. We leverage our scale to create innovative and tailored solutions that help our customers optimize their supply chains to stay ahead of their competition in a market that changes every single day. As a contract carrier, you’ll have access to additional tools, resources, and more loads available than any other provider in North America. ...
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