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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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553 Products for "custom" with 2 filters applied:

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  • 1
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ...Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 2
    Smart Inventory Planning & Optimization
    ...Smart IP&O, hosted on Amazon Web Services, is a Digital Supply Chain Platform driving three applications: demand planning, inventory optimization, and dashboard reporting. Smart IP&O functions as a transparent extension of our customers’ ERP systems of choice, receiving daily transaction data and returning forecasts and inventory policy values to drive replenishment and production planning.
    1 Rating
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  • 3
    JFLEET

    JFLEET

    Jarca

    ...Simple and reliable, JFleet helps trucking and delivery businesses streamline their routine operations, such as tracking vehicles, dispatching orders, sending invoices to their customers, and communicating with their drivers. Other important functionalities and features of JFleet include billing and payroll, freight brokerage, GPS tracking, route planning, load optimization, and fleet maintenance.
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  • 4
    Lob

    Lob

    Lob

    Lob’s mission is to connect the world, one mailbox at a time. Lob is the only direct mail automation platform for the digital age. Lob's platform automates the direct mail execution process for enterprises at any scale - from creation, printing, postage, delivery, and sustainability with end-to-end analytics and campaign attribution. Over 11,000 businesses trust Lob to transform their direct mail into intelligent mail. Founded in 2013 and based in San Francisco, Lob is venture-backed...
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  • 5
    Fleeway

    Fleeway

    DRIVEvolve

    ...With Fleeway you will have a 360 ° view of the fleet. Means All information on your old fleet. Drivers. All information about your drivers. MyReport. Internal BI that creates custom reports. Ideal for all companies that have a fleet of cars. Dedicated to multi-utilities, public bodies, security services, to large-scale distribution, to transport companies public and private and to SMEs.
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  • 6
    iDispatch

    iDispatch

    iDispatch

    ...We guarantee to provide efficient driver tracking services at the most competitive prices. iDispatch features include: Integration with Google Maps: Group Tasks and Messaging Driver tracking Company-to-company tracking Customer reports T racking history.
    Starting Price: $7.99 per month
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  • 7
    AppTrac

    AppTrac

    StarChase

    ...Scan and review suspect vehicles or parking violations in real time. With a simple click, report critical incidents with media attachments and geolocation. Get application statics and command staff reporting based on custom data points.
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  • 8
    Oculus Freight

    Oculus Freight

    Oculus Freight

    ...Optimize routes based on the dispatcher's preferred criteria like tolls, traffic, weather, etc. Enable real-time fleet condition tracking with mandatory pre-trip equipment checks by drivers. Easily set up customized maintenance alerts for every vehicle in your fleet. Prioritize repairs with a central hub for all inspection and off-site defect reports. Ensure equipment is kept in check with mandatory daily reports from drivers.
    Starting Price: $150 per month
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  • 9
    Bridge LCS

    Bridge LCS

    Bridge LCS

    The most trusted logistics management software in Saudi Arabia, UAE, and other Middle East countries. Bridge Logistics Catalyst System is a logistics and freight management software that helps logistics companies, freight forwarders, customs clearance agents, and transporters manage their cargo logistics processes. We deliver tons of demanding features for every logistics and supply chain industry activity. With the innovative cloud concept, the solution is designed to be used at any location and by any logistics company and shippers worldwide. Our freight forwarding ERP software ensures seamless management of all your logistics processes.
    1 Rating
    Starting Price: $31/month
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  • 10
    Urbantz

    Urbantz

    URBANTZ

    ...We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Markey Spoon, Bosch & FM Logistic. URBANTZ is a SaaS last mile management software with an optimization solution for urban deliveries. It supports the complete logistics process of a company, helping prepare the most efficient rounds in a quick manner and allocating them to the right drivers. ...
    4 Ratings
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  • 11
    Gootax

    Gootax

    Gootax

    ...Automatic or manual distribution of orders according to set preferences. Add your affiliates in different parts of the world with different settings. Software is compatible with corporate customers. Start working right after you register. Our manager will help you explore our software features. Gootax servers are located in several reliable data centers. Copies of all data are stored on several servers which protects you from losing data. System updates automatically in background mode without breaking operation. After registration tech support will help you solve any issues. ...
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  • 12
    CDM Web Freight

    CDM Web Freight

    CDM Software Solutions

    ...Your freight forwarding operations staff can easily drag and drop shipment documents and images to a shipment record and mark specific documents visible to all parties related to shipment. CDM Web Freight™ integrates to major air, ocean, truck and rail carriers via EDI and/or Web Services. Give your customers complete visibility of their shipments.
    Starting Price: $75 per user per month
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  • 13
    MultiRoute

    MultiRoute

    MultiSystems

    MultiRoute helps you to achieve the competitive advantage you need to reach your sales goals. Equip your mobile field sales force with instant access to key information where most needed, in front of your customers by allowing them to perform order entries, work with approved pricing and promotions, make inventory look-ups, collections and much more. Ready to use connectors include SAP Business One, Sage, Microsoft GP, Quickbooks and more. Develop your own connector with our API SDK toolkit.
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  • 14
    TraceIT

    TraceIT

    TraceIT

    ...No expensive hardware to install and never get stuck with an obsolete piece of junk again! Whether dispatching, getting location updates, managing delays, or keeping your customers updated real time, TraceIT has you covered.
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  • 15
    Chaine

    Chaine

    Chaine

    ...Chaine offers multi-channel visibility that goes beyond the app. Streamline your track & trace operations with Chaine's driver-friendly mobile app and automated check calls. Execute tasks automatically based on customized triggers including load milestones, appointment times, & more. View internal conversations pertaining to a load where they belong- in that load. Collaborate with teammates, drivers and dispatchers all in one place. Our TMS-integrated app makes managing and tracking loads even easier, with the power of your TMS and a full, 2-way sync.
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  • 16
    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS is an all-in-one, easy-to-use, transportation management system. Features: Billing & Invoicing Carrier Management Customer Management Dispatch Management Fleet Management Live Driver Tracking Routing Scheduling Shipment Tracking Dispatch your drivers with a click of a button, and immediately provide them with detailed load information. Drivers can scan and upload bill of ladings and other documents in seconds. Your team receives them at the office instantly. ...
    Starting Price: $35/month/user
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  • 17
    mBurse

    mBurse

    mBurse

    mBurse offers customizable vehicle reimbursement solutions to support businesses in managing car allowance and mileage expenses efficiently. Their platform includes options like cents-per-mile reimbursement, allowing companies to choose either a custom rate or the IRS mileage rate to optimize costs. mBurse also provides the FAVR (Fixed and Variable Rate) method, which uses standardized rates to ensure accurate reimbursements while offering tax advantages and IRS compliance. With automated mileage tracking, oversight dashboards, and flexible reimbursement options, mBurse helps companies streamline the expense management process, reduce administrative tasks, and ensure compliance.
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  • 18
    Asset Panda

    Asset Panda

    Asset Panda

    ...Organizations of all sizes in every industry have benefited from our secure and easy-to-use system that works the way they do. Asset Panda's ability to implement custom workflows, actions, and groups enables our clients to replace time-consuming processes that slow down their organizations. As a result, they see time savings that result in an ROI as high as 800%. With a powerful combination of web and mobile apps, the system provides any time, anywhere access to everything that's most important to our clients. ...
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  • 19
    Twenty20 Construction Cloud

    Twenty20 Construction Cloud

    Hindsight Technologies

    ...Modules include: -Accounting - Project Management - Document Management - Estimating - Scheduling - Service Management and Work Order Management - Equipment & Fleet Management Management - Human Resource Management - Leave Management - Time and Attendance Tracking - Expense Report Management - Sales and CRM Our ideal customer: is a contractor that has multiple systems to manage their business and looking for ONE complete solution that is fully integrated and customizable to their needs and requirements.
    Starting Price: $350.00/month
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  • 20
    Zoho Expense
    ...Created by Zoho, a multinational business software company, Zoho Expense enables users to automate expense recording, streamline the approval process, control expenditures, and gain spend visibility and control. Key features include expense analytics, credit and debit card transaction imports, auto scan receipts, custom report fields, multi-currency support, among others.
    Leader badge">
    7 Ratings
    Starting Price: $4 per active user/month
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  • 21
    HQ Rental Software

    HQ Rental Software

    Caag Software

    ...HQ includes an online reservation plugin that will be installed on your website. Our user-friendly system allows you to manage your vehicles, rates, add-ons, and maintenance. It also includes customer relationship management and a portal for third-party sales agents.
    Starting Price: $90/month
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  • 22
    ArrivalControl

    ArrivalControl

    ArrivalControl

    ...Have complete visibility and track your shipments online from the comfort of your laptop. Eliminate frustration & long lost hours waiting for a carrier by knowing the estimated time of arrival. Improve your customer service by providing precise information on the delivery status of a client's order. Track your shipments online & secure smooth operations flow by preventing interruptions in the production line. Ensure high quality deliveries and reduce losses & unnecessary costs.
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  • 23
    Cat2 WMS
    ...Includes all shipping documentation including schedules, pick lists, packing slips, and bills of lading. Facilitates palletizing, positioning, picking, building loads, and shipping. Enhances customer confidence through accurate order fulfillment and optimizes warehouse utilization through zoning and putaway rules.
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  • 24
    TruckLogics

    TruckLogics

    Span Enterprises

    ...TruckLogics can handle even the most complex fleet operations and increases the efficiency of your operation with our built-in mobile app. The app can be used to dispatch drivers, update your customers automatically with check calls, and even scan documents directly into your system. We also provide a fully customizable chart of accounts for all your income and expense, one-click invoice generation, driver settlements, file-ready IFTA reports, and on-demand Profit and Loss, and other reports for your business. We are also integrated with industry leaders to provide you with the best master dashboard in the industry.
    Starting Price: $7.95/month/user
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  • 25
    LoJack Fleet Management
    ...Now with connected car features for protection and peace of mind. Get more with the new LoJack. Aftermarket sales, inventory and lot management and protection, and customer retention. LoJack's stolen vehicle recovery system works directly with law enforcement. We've been recovering vehicles with law enforcement for over 20 years. Equipping previously-owned vehicles with modern connected car features to provide safety and security for you and those you value. Get LoJack today, and equip your car, truck, and SUV with the latest GPS technology to protect you and your investment.
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  • 26
    TDF CRM

    TDF CRM

    White Cup

    Customer Relationship Management (CRM) is Easier with TDF CRM. With over 20 years of focus on the distribution industry and experience, TDF CRM empowers distributors like you to gain easier access to intelligent information that drives growth, increases profitability, differentiates your business, and improves employee engagement.
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  • 27
    GreenRoad

    GreenRoad

    GreenRoad

    ...Currently used by over 150.000 drivers, the solution employs advanced real-time, in-vehicle feedback and change management methodologies to promote meaningful, lasting change in driver behavior. As proven by deployments with hundreds of customers, the GreenRoad solution improves safety, boosts operational efficiency, reduces risk and enhances compliance.
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  • 28
    NetCourier

    NetCourier

    Metafour

    ...It also allows you to consolidate all of your existing systems into one place, as you can manage your Sameday, Overnight, and International deliveries from one screen. Your customers will love our software, as they are now in charge. The Client Portal allows the to make their own bookings, see up-to-date statuses of their deliveries, view PODs, and even access their own invoices. This frees up your staff to focus on other important areas of your business.
    Starting Price: $500.00/month
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  • 29
    Galooli

    Galooli

    Galooli

    ...This dynamic control process combines analysis of the past activity of the assets, their performance in real-time, and predictive analytics modules. Galooli solutions are designed to easily transform performance analysis into financial revenues. They help customers meet KPIs and regulatory constraints, and leverage market conditions to increase profits. By maximizing energy savings, Galooli supports its users in their efforts to decrease consumption of fossil fuels, and the carbon footprint of their assets.
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  • 30
    DeliveryTrack

    DeliveryTrack

    RedSail Technologies

    ...Interfaces include pharmacy management systems, automated packaging vendors, UPS®, FedEx®, and DocuTrack®. DeliveryTrack is a product of RedSail Technologies®. Customers are supported with integrated products, 24/7 emergency support, nationwide hardware maintenance, regulatory updates, ongoing product enhancements, and access to an advantage network of clinical programs that improve health outcomes and grow their business.
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