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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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51 Products for "customer" with 2 filters applied:

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  • 1
    CustomerTurn

    CustomerTurn

    CustomerTurn

    CustomerTurn works by using QR codes and location-based rewards to drive traffic to stores or other locations. Businesses set up QR codes at their sites, which customers can scan to receive rewards or incentives. This encourages customers to visit specific locations and engage with the brand in exchange for tangible benefits. It bridges the gap between physical and digital engagement, effectively increasing foot traffic and customer loyalty.
    Starting Price: 40
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  • 2
    Adobe Experience Platform
    ...Checkmark Activate profiles across devices and channels with our dynamic identity graphs. Experience Platform delivers powerful application services with unprecedented functionality. Analyze cross-channel customer interactions in one interface. Activate real-time customer profiles for instant personalization. Create individual journeys that adapt to customer behavior.
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  • 3
    Stampede

    Stampede

    Stampede

    ...Upload your logo, background and ask a couple of questions to learn more about your customers. Engage with your customers through automated marketing messages. Once you’re all setup, watch customers return and your business grow. Use real-time analytics to learn about your customers. Build insights into behaviours and interactions.
    Starting Price: $50 per month
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  • 4
    MobileBridge

    MobileBridge

    MobileBridge

    The MobileBridge platform identifies the best moment and right location for interacting with each of your customers individually, to optimise their engagement. The “right time” is different for everyone so we optimise customer engagements based on a wide range of data from both online and offline sources, to be as accurate and timely as possible. This helps you to establish lasting relationships with your customers by enriching their customer experience. ...
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  • 5
    UBOUX

    UBOUX

    UBOUX

    Build Customer Engagements Using WiFi. Transform Wi-Fi hotspot into a powerful marketing channel to your customers. Gain customer insights to drive repeat business. Benefit from key insights about your business and customers. Our workflows let you customize event triggers that cater to specific customer demographics. Market your promotions or rewards via edms or pop-ups and automate or schedule blasts based on date, time, gender, age and more. ...
    Starting Price: $260 per year
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  • 6
    Bloom Intelligence

    Bloom Intelligence

    Bloom Intelligence

    WiFi marketing and customer analytics software as a service platform for restaurant and retail locations. With Bloom, automated WiFi marketing becomes easier than ever. Passively collect detailed customer profiles for segmented, personalized marketing, and customer analytics even they don't log into your WiFi. Improve online ratings, identify churning customers, create loyalty programs, and create automated email marketing campaigns.
    Starting Price: $35 per month
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  • 7
    Bluedot

    Bluedot

    Bluedot Innovation

    ...Too often loyalty programs are cumbersome and inconsistent between online and in-person interactions. Solve for seamless experiences across all channels by using geolocation to connect customer profiles to real-world behaviors. Deliver convenience to both staff and customers by reducing the number of manual steps required to participate and redeem loyalty rewards. Boost engagement and loyalty by automating rewards based on your customer’s location (e.g. entering the parking lot, walking in the store, entering the drive-thru, etc.). ...
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  • 8
    HYP3R

    HYP3R

    HYP3R

    HYP3R is a location-based marketing platform that helps businesses unlock geosocial data to acquire and engage high-value customers. Geosocial marketing provides more context, relevance and insight to transform the way you understand, delight and acquire your customers. For marketers, every data point is an opportunity. Identify unique audiences at your locations and target them with timely, relevant campaigns. HYP3R helps businesses surprise and delight customers and influencers in ways they never imagined. ...
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  • 9
    MOCA

    MOCA

    MOCA

    MOCA gathers billions of records of behavioral and location data from multiple sources in real-time. We allow organizations and governments to unlock customers insights with location intelligence and marketing automation to deliver mobile campaigns to better engage and retain their audience. Leverage both digital and physical customer data to deliver an integrated omnichannel experience. We bring a next-level of customer engagement; we provide AI-powered marketing for deep personalization. ...
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  • 10
    Proxi.vip

    Proxi.vip

    Sophatar

    Proxi.vip is a platform for interaction with your customers based on their proximity to your business. Make every customer a VIP by offering a personalized experience, based on individual sales and location. Proxi.vip consists of several components that can be deployed independently, but they become really powerful when combined. Leveraging personalized digital signage, mobile location technologies, sales data and data analytics, we offer a unique experience to each of your customers, guests or visitors. ...
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  • 11
    BridgeLogic

    BridgeLogic

    BridgeLogic WiFi

    ...Learn who your best and most loyal customers are with full analytics and reporting (customer name & email address, total connected users, new users, returning users, social connection method, gender) With smart marketing automations, you can automatically send mobile coupons, exclusive offers, email newsletters and timely promotions to your customers long after they’ve visited in-store.
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  • 12
    Netmera

    Netmera

    Netmera

    With Netmera, it’s easy to keep track of your customer engagement as well as the behaviors that occur on your website or mobile application retrospectively. Through segmenting and targeting your users in real-time, you can reach them with the most well-fitting message. You can divide your existing and/or potential customer groups into smaller segments that are similar to each other, according to their demographic information, consumption habits, and behavior on your mobile application and website. ...
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  • 13
    Xtremepush

    Xtremepush

    Xtremepush

    ...Above all, our clients are creating better experiences for their customers. At Xtremepush, we are more than just a service provider. We are strategic partners, working with you to smash the data silos and get a Single Customer View. Break free from disconnected point solutions. Consolidate your engagement channels on one platform. Create personalized, data-driven customer experiences. Engage your audience in real-time at speed and scale.
    Starting Price: $250 per month
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  • 14
    aiwifi

    aiwifi

    aiwifi

    ...Turn each connection into valuable insights. Monitor your Net promoter score, create surveys and learn your customer interests by sharing your WiFi.
    1 Rating
    Starting Price: $5.00 / Month / Location
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  • 15
    Notificare

    Notificare

    Notificare

    Notificare is a leading Customer Engagement Platform that helps brands to (re)engage their audience, shed light on customer behavior, and increase conversions. One single tool, with channels App Push, Web Push, Email, SMS, and Mobile Wallet, to deliver the most engaging messages and interactions. Founded in 2012, Headquartered in Rotterdam, Netherlands. Notificare is ISO/IEC 27001:2013 certified.
    Starting Price: $29.00/month
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  • 16
    SO Connect

    SO Connect

    SO Connect

    ...Boost your star ratings and search ranking with more new reviews from satisfied visitors. Automatically collect email addresses, then stay in touch with appealing offers to keep them coming back. Collect your customers’ email addresses with WiFi login and stay in touch to keep them coming back. Gain access and insights from customers as they log into Wi-Fi. Send targeted and automated messages with offers and invitations. Build relationships that turn new visitors into regulars.
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  • 17
    Proxi.cloud

    Proxi.cloud

    Proxi.cloud

    Proxi.cloud is developing marketing solutions based on proximity and geolocation technologies. It provides a software development kit that extends customer’s application capabilities to include communication and analytics services based on location data. It’s aim is to equip clients with a platform for comprehensive management of proximity marketing activities using multiple technologies including geofencing, Wi-Fi and beacons. Thanks to our unique technology, we help our clients increase customer footfall effectively, providing full measurement at every stage. ...
    Starting Price: $1000 per month
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  • 18
    Limitless Insights
    Limitless is a location aware data platform combining location, Epos & CRM in a cloud platform. Connecting the customer to transactional data. Using location we digitise the physical store & layer store data from sales & CRM to better understand the customer & their relationship with your entire brand through any channel. Many Retailers have too much data and could be drowning in their data lake we simplify it & work on business insights that grow sales margin & experience. ...
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  • 19
    Zenreach

    Zenreach

    Zenreach

    See more customers. See them more often. Connect your online marketing with in-store results for digital marketing that consistently outperforms. If you run a business with a physical location, you need real customers walking in the door. Online traffic is no substitute for foot traffic. Audiences built on real customers and in-store results consistently outperform.
    Starting Price: $99 per month
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  • 20
    S4M

    S4M

    S4M

    S4M delivers advertising that drives more customers to stores, dealerships and restaurants. Our drive-to-store platform, Fusio, delivers incremental customer visits which are always independently verified. Founded in 2011, S4M’s platform is available globally, and used by over 1,000 brands worldwide to drive customers to physical locations. Our drive-to-store platform helps brands optimize campaign performance in real-time towards the best footfall uplift.
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  • 21
    ProxiPass

    ProxiPass

    Sophatar Inc

    ...Just scan the QR code on the pass your customer presents, and the pass ID, and the time & place of the redeem is automatically recorded and available in your analytics dashboard. To associate each redeem with an employee, you can optionally configure the app to require a valid PIN before a pass can be redeemed. Create and delete valid PIN's from your web login.
    Starting Price: $99 per month
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  • 22
    VenueX

    VenueX

    VenueX

    ...Provide your venue's indoor maps and business data across online maps to make shoppers’ trips more convenient and hassle-free. Connect with shoppers through up-to-date online business profiles across all platforms. Ensure that every single store in your venue connects with customers to maximize footfall and boost sales. Meet your customers’ needs by understanding how shoppers are engaging with your business. Find out how visitors interact with your business online prior to going in-store. Analyse of which products nearby customers are searching online.
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  • 23
    NearSt

    NearSt

    NearSt

    ...When one of those nearby shoppers is looking for a product in Google, our local ads solution places your products at the top of Google, helping you win more local customers.
    Starting Price: $9 per month
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  • 24
    Kumulos

    Kumulos

    Kumulos

    Kumulos is an easy-to-use customer engagement platform that offers a 360-degree view of user experience to create long-term customers. Features include mobile push notifications, web push notifications, and in-app messaging. Create omnichannel campaigns and operate all from one place - the Kumulos Mobile Marketing Hub. Personalize campaigns with features such as rich interactive messaging, geo-targeting, and audience segmentation & channeling.
    Starting Price: $100 per month
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  • 25
    Crowd Connected

    Crowd Connected

    Crowd Connected

    ...Featuring indoor positioning that doesn’t require calibration, and machine learning for self-calibration, Crowd Connected also includes heatmaps, charts, and geo-targeting push notifications to enhance customer experience. The platform supports integration with APIs and exports, enabling sophisticated analytics and seamless data processing.
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  • 26
    Skyhook

    Skyhook

    Skyhook

    Pioneers in location technology & intelligence. Harness Precision Location to position devices in any environment. Use Geospatial Insights to meet your customers where they are. Our geo-positioning software solutions enable businesses to locate connected devices in any environment. Leverage location in your digital transformation or to better understand your customers’ offline behavior. With flexible, easily implemented software, billions of location points, and curated venues, the applications and insights are endless. ...
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  • 27
    ProxiHost

    ProxiHost

    Sophatar Inc

    ...Users create an interest profile and when physically near a matching business, a mobile notification for that business triggers. ProxiHost allows for serendipitous business discovery by consumers, and thus is the perfect complement to internet search as target customers do not need to know the business in advance. It can also be combined with ProxiPass and ProxiScreen to offer additional opportunities for customer engagement as part of our customer engagement staircase concept. Participating businesses place a small beacon near the entrance of their location. Users with the free ProxiHost mobile app on their phone, or our ProxiHost SDK integrated into the anchor business' mobile app, will receive a mobile push notification when they come nearby.
    Starting Price: $49 per month
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  • 28
    Leanplum

    Leanplum

    Leanplum

    For app-first companies, Leanplum is the only solution that helps personalize and optimize all customer touch points, both inside and outside the app. As the only company that focuses on engagement, personalization and optimization for gaming, subscription, on-demand & mobility apps, and mobile retail & finance we know app industry workflows and use cases inside and out. The only solution that combines Lifecycle Marketing & LiveOps promotions with the ability to control the live events & sales via Remote Configuration, built on a powerful foundation of realtime data & A/B testing. ...
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  • 29
    Bubbl

    Bubbl

    Bubbl

    Bubbl’s geolocation plugin supercharges existing mobile apps to drive in-the-moment customer engagement, revenue and loyalty. Businesses can easily create virtual fences and deliver pre-built location-aware push notifications, images, videos and surveys to app users crossing digitally-defined areas without the need for IP or phone tracking. Users retain their privacy and businesses get dynamic communications and endless opportunities to engender trust and improve brand profile. ...
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  • 30
    VISIT Local

    VISIT Local

    Reveal Mobile

    ...You can even create custom places by drawing your own polygons.
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