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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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66 Products for "customer" with 2 filters applied:

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  • 1
    Birdeye

    Birdeye

    Birdeye

    ...Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
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    4,485 Ratings
    Starting Price: $250/month
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  • 2
    Dolmen

    Dolmen

    Dolmen

    Even though digital experiences are more and more important for customers, 95% of the revenue generated in retail comes from brick-and-mortar stores. The role of these stores is the key if you want to optimize your customer knowledge. Acquire new customers and get to know their tastes, shopping habits, family, other retail store visited, projects. Optimize your database and create relevant customer segmentations in a fully secured environment.
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  • 3
    Rize

    Rize

    Rize Reviews

    Rize is a done-for-you service to generate positive reviews & attract more customers. Rize offers custom review response writing to save businesses time and effort! The tool allows you to efficiently solicit feedback from your customers via email, text message, in-store kiosk or even printable "review us" cards. The tool integrates with Every review site - and focuses on the sites that matter most to your business and in your industry.
    1 Rating
    Starting Price: $199/month
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  • 4
    Localorm

    Localorm

    Nuance Digital

    ...Localorm helps you not only respond to your customers but provides you with insights.
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  • 5
    SingleInterface

    SingleInterface

    SingleInterface

    Get found by customers in the moments that matter. Acquire new customers by providing a seamless shopping experience wherever they prefer to shop, online or in-store. Digital is the new frontier of customer interaction. Brands need to stay up-to-date on potential customers' intent signals so that they can respond with relevant experiences and delight customers in the moments that matter.
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  • 6
    Chatmeter

    Chatmeter

    Chatmeter

    ...Trust Chatmeter’s dedicated customer success team with world-class NPS score of 76 to provide you with unparalleled support. Our easy onboarding process, monthly check-ins, and quarterly business reviews are the true secret to customer success. No matter where your business is listed, we help you reach the right customers every time. Chatmeter’s listing management software safeguards your business listings so you can rest easy knowing we’ve got you covered.
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  • 7
    Pluspoint

    Pluspoint

    Pluspoint

    Pluspoint is a comprehensive platform designed to optimize customer experience and reputation management for multi-location businesses. Offering tools for managing listings, reviews, customer surveys, and social media engagement, Pluspoint helps businesses attract, convert, and retain customers. With features like omnichannel messaging, automated review responses, and campaign management, it enables businesses to boost their online visibility, improve customer relationships, and enhance overall marketing efforts. ...
    Starting Price: $39/location/month
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  • 8
    BrandWizard

    BrandWizard

    BrandWizard.io

    A single automated platform for comprehensive reputation management and online presence. We find duplicates and fakes of your locations in order to always bring customers to the correct address, not to lose positions in search results and customer reviews. Collect reviews from popular digital services, receive notifications of new ones and respond to them from a single account. BrandWizard uses machine learning to identify the content of photos in your listings and allows you to send complaints and delete the irrelevant ones. ...
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  • 9
    RocketData

    RocketData

    RocketData

    ...RocketData adds information about your company to these services, finds mistakes, fixes them, and protects your data automatically. RocketData also helps your business to engage with local customers wherever they are talking through. The platform monitors and gathers customer feedback and provides the tool to answer it from a single interface. Our integration list includes Google Maps, Yandex.Maps, Facebook, Instagram, TripAdvisor, Garmin, Waze, Here maps, OpenSreetMap, Navitel, Osmand, Tomtom, Citymaps2go, Uber, and many other integrations as well as local ones for every region. ...
    1 Rating
    Starting Price: $158
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  • 10
    Solocal

    Solocal

    Solocal

    ...Opening hours, telephone numbers, address, photos: your practical information must be up to date and identical everywhere. With Connect, it's simple and fast! No more customers who find doors closed because of an incorrect schedule on the Internet!
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  • 11
    Stratus Local

    Stratus Local

    Click Rain

    ...There’s a smarter way to reply to reviews. Response templates make responding to reviews as easy as selecting a template and posting your response. Set up your own custom response templates or use our pre-built options to speed up your workflow. Strong business growth is based on metrics that matter. Review performance metrics give you the full picture across all your locations and sentiment analysis helps you understand the attitude or mood behind reviews.
    Starting Price: $39.99 per month
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  • 12
    Google Business Profile
    Engage with customers on Google for free. With a Google Business Profile (formerly Google My Business) account, you get more than a business listing. Your free Business Profile lets you easily connect with customers across Google Search and Maps. You can post photos and offers to your profile to show what makes your business unique, and give customers reasons to choose you every time.
    2 Ratings
    Starting Price: Free
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  • 13
    Surefire Local

    Surefire Local

    Surefire Local

    ...Let customers schedule appointments online, generating more appointments and saving time. Discover which content resonates most with target customers.
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  • 14
    Whitespark

    Whitespark

    Whitespark

    Whitespark Helps You Get More Customers From Google. Improve rankings, drive business, and fast-track your success in local search with Whitespark’s tools and managed citation services. From building citations, to earning reviews, to tracking your rankings, our tools help you show up, win customers, and manage your local search. Accurately track your search engine rankings on Google and Bing in any city across the local pack, local finder, maps, and organic.
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  • 15
    Queentessence Andromeda
    ...Scrutinized gateways allow the collection of large amounts of data funneled towards in-house algorithms processing. This output provides additional feedback and perspective used for operational decision-making process. KPIs can be sent periodically to a customized multiple recipient lists facilitating internal discussions. This is what customers see when they sign up to use your WiFi. We give you all the tools you need to customize this page and make it beautiful. You can drag, drop, add images, and customize your text however you wish with our easy to create drag & drop creation tool. Customer data tells a story. ...
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  • 16
    ProManage

    ProManage

    ProManage

    Improve and increase your customer engagement metrics and grow bigger in your local market with ProManage. Optimize your online listing with ProManage. Upload content across multiple locations at the same time. This helps customers find you easily during their online searches. Customers trust businesses with a credible reputation. Manage & respond to reviews in real-time to solve queries faster and retain customers.
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  • 17
    Grade.us

    Grade.us

    Grade.us

    Grade.us is a cloud-based reputation and review management platform that is ideal for digital marketing agencies, SEOs, and brands. Grade.us features include review generation, review monitoring, and marketing online reviews. With Grade.us, users are able to collect customer reviews using email and drip campaigns as well as a range of tools. Get notifications of new reviews on Google, Facebook and 100+ industry specific review sites. Share your best reviews on your website with our WordPress plugin and floating carousel widget. Automatically post your great reviews on social media channels. Grade.us comes with a full set of reseller tools that allows agencies to white label the service, generate leads, and grow their reputation service offering.
    Starting Price: $180.00/month
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  • 18
    TrustAnalytica

    TrustAnalytica

    TrustAnalytica

    TrustAnalytica is the best online interaction solution to helps businesses grow and be found online. With a universal business toolkit, TrustAnalytica can help businesses provide excellent customer experiences and retain their customers using modern technologies. Everyday companies from small and large use TrustAnalytica for Internet marketing and reservations, connecting to prospects and customers and conducting research surveys. TrustAnalytica can help you build your online reputation by automatically generating new reviews. ...
    2 Ratings
    Starting Price: $49 per month
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  • 19
    Merchynt

    Merchynt

    Merchynt

    ...That's why Merchynt also gives you the tools you need to get more 5-star customer reviews on Google & Yelp, so your business profile will rank higher, and convert more visitors to customers. Email or text your customers the Merchynt Review Request Tool and watch the positive reviews come flying in and your sales soar. Merchynt is used by thousands of small businesses and is rated Excellent on Trustpilot. Get started with their free trial today!
    Starting Price: $80 per month
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  • 20
    BrandWide

    BrandWide

    Soffront Corporation

    ...It will connect you with all your franchisees and track their performance, compliance, and engagement in your dashboard. BrandWide will also provide local marketing, CRM and operation module for your franchisees to be profitable. With desktop, mobile, API, and 24-hour customer support BrandWide can help you grow your franchise with confidence. Looking for an integrated franchise platform to grow your franchise? Are you using multiple tools to manage your franchise? You are not alone. You need one integrated franchise solution to market your brand, automate sales, award and onboard new franchises, engage franchise owners, drive local marketing and grow your customer base. ...
    6 Ratings
    Starting Price: $50 per month
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  • 21
    Groupon

    Groupon

    Groupon

    ...No matter the need, you make it happen. We help you find visitors, and you give them something to remember. Groupon is more than a place to shop for deals. It's where customers around the world explore where to go, what to do, or what to buy today. A Groupon campaign can support the rest of your marketing efforts to help you meet a variety of business goals, from researching customer demographics to reactivating lapsed customers.
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  • 22
    Reputation.com

    Reputation.com

    Reputation.com

    ...Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns. Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place.
    1 Rating
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  • 23
    ReputationDefender
    ...Control what shows up when people search for you or your business in Google. Prevent third-party companies from selling your sensitive personal information online. Recruit loyal customers to sing your company’s praises through online reviews. Boost your online reputation among customers looking for businesses in their local area. If you interact with your customers face to face, your business’s online reputation is increasingly tied to location-specific consumer feedback. Businesses with more positive reviews rank higher in online search results and mobile map searches. ...
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  • 24
    Thryv

    Thryv

    Thryv

    ...Get the job, manage the job, get paid and get credit online with Thryv. Thryv is a secure, easy to use small business management platform that automates tasks and puts your customers at the center of your business. ThryvPay can help services businesses save thousands when you accept and process credit card and ACH payments. Take advantage of next day funding, automated recurring payments, client-side convenience fees, QuickBooks integration, automatically scheduled payments and more. Desktop, tablet, or app on the go, Thryv puts the complete business management and exceptional customer service at your fingertips. ...
    3 Ratings
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  • 25
    Nearby Now

    Nearby Now

    Nearby Now

    Quick checkins from every job give you local search value for every city and neighborhood, keyword value for everything you do, and a relevant media photo or video rankings boost. Great customer reviews at a 40% clip prove to prospects that you've delighted people near them, building a better-and-better overall reputation and a local reputation in the places that matter to you most. All the checkins and reviews boost local search rankings for your own site, driving more traffic and leads straight to you. Your team checks in every time they serve a customer. ...
    Starting Price: 129 per month
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  • 26
    Angi

    Angi

    Angi

    Utilize your Angi profile and our exclusive tools to build a strong online business presence. Request reviews and feedback from your customers to establish credibility for your business. We make it easy to build and send job quotes to potential customers. Use the Angi Ads Lead Board to manage quote requests and claimed deals from start to finish. Using the business metrics we provide, measure the value of Angi Ads for your business, and gather insight into customer behavior. ...
    1 Rating
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  • 27
    Social Places

    Social Places

    Social Places

    ...Proudly achieving and sustaining a 97% customer retention rate over the last four years, we’ve proven that MarTech doesn’t have to be expensive or complicated. Our mission is clear: a simplified solution to streamline and amplify the power of local engagement, making it effortless and impactful.
    Starting Price: Based on Location Count
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  • 28
    Sekel Tech

    Sekel Tech

    Sekel Tech

    Empower multi-location retail brands to easily create integrated online-to-offline and offline-to-online consumer journey's across platforms, promoting quick D2C. Create a transparent & sustainable ecosystem for brands to do omnichannel commerce, with a collection of 1st party data infrastructure for low-cost customer acquisition. Engage with customers across platforms and channels to ensure sales. Today's consumers are engaging with your brand through various mediums across social, communications, search etc. They are Tech-savvy but prefer to buy offline. Communicate with your customers instantly and let them buy from any channel. Today's market is evolving in a manner where consumers want everything instantly at the best price with the click of a button. ...
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  • 29
    Linda

    Linda

    Linda

    Linda helps small businesses get more done in their day‑to‑day online marketing by transforming completed jobs into geotagged photos with descriptions and positive reviews, which are amplified across their website, Google Business Profile, social media, search engines, and more. It offers service check‑ins to showcase work, service spotlight to display top jobs on your site, and market maps with visibility‑heatmaps to monitor local search performance. Users can schedule GBP posts, videos,...
    Starting Price: $349 per month
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  • 30
    OutboundEngine

    OutboundEngine

    Elm Street Technology

    ...We get your business in front of the right people, every time using the marketing channels that matter most. See who’s engaging with your content and respond instantly with custom response templates and our mobile app.
    Starting Price: $199 per month
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