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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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31 Products for "customization" with 2 filters applied:

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  • 1
    IBM Targetprocess
    ...Recognized in Gartner’s first-ever Magic Quadrant for Agile Enterprise Tools, Targetprocess can manage Agile projects based on Kanban, Scrum, SAFe, SoS, LeSS and NEXUS, as well as any custom management approach. Targetprocess includes more than 80 features including visualization, custom reports, product management, and testing. Increase business agility to respond rapidly changing market conditions. Targetprocess is the most flexible EAP platform with the fastest time to value and the only one that connects holistic financials to Agile Transformation. ...
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  • 2
    Peoplebox

    Peoplebox

    Peoplebox

    ...Unlike other tools, its integration with Slack/Teams goes beyond notifications and lets you do entire performance reviews, engagement surveys, and OKR check-ins right within Slack/Teams. Another reason that makes it unique is its unmatched customization, intuitiveness and great customer support to help you tailor everything. Here are some features - Automated goal & project tracking, goal-based 360 reviews, custom weightage for goals, competency, and values, advanced formula for final rating calculation, Calibration, 9-box, personalized reminders, real-time engagement insights, KPI tracking, expert-built templates, single-form customization for different teams, and form personalization.
    1 Rating
    Starting Price: $6 per employee per month
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  • 3
    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
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  • 4
    intelliHR

    intelliHR

    intelliHR

    intelliHR is an Australian HR technology business that has developed a next-generation cloud-based people management and data analytics platform. Our strategic HR SaaS product helps our customers: 1. Create a culture based on employee engagement 2. Enable performance through empowering employees 3. Give leaders real-time insights and visibility over their people Our aim is to become an essential core platform for every business to manage their talent providing the necessary tools to align, manage and enable a ‘people and culture strategy’ within a company’s broader business strategy. ...
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    15 Ratings
    Starting Price: $3.60 / employee / month
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  • 5
    OnStrategy

    OnStrategy

    OnStrategy

    ...We’ll work with your team to create an agile approach to engage your team and connect them to what matters most in your organization. Build a great plan that sticks — the first time. Our team of expert practitioners will facilitate custom-built strategy sessions with proven methodologies, practical tools and hands-on exercises for designing a strategy and putting an effective management system in place. Engage your organization in the strategic planning process. We’ll develop a targeted survey to gather insight from board members, managers, and staff. Identify where the greatest opportunities for growth exist with customized research to gain strategic insights into current and emerging players in your market, industry trends, and market shifts.
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  • 6
    GI OKR

    GI OKR

    General Internet

    ...We provide capital, technology & expertise to grow the revenues of our customers and the companies we invest in. We design, build & run technology platforms (finance, data, commerce, business tools…).
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  • 7
    Motivy

    Motivy

    Motivy

    ...Send recognitions to your colleagues, redeem points in the catalog, participate in corporate programs and track your goals. Motivy is completely hosted in the cloud, so you can access it from any device without the need for downloading anything. Happy employees ensures happy customers. Learn about the importance of having a platform that drives employee experience and digitizes the most important Human Resources processes. Happy employees ensures happy customers. Learn about the importance of having a platform that drives employee experience and digitizes the most important Human Resources processes. 360 solution. ...
    Starting Price: $7 per user per month
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  • 8
    Empiraa

    Empiraa

    Empiraa

    ...The platform enables users to set clear goals, assign responsibilities, and integrate with tools like Xero, Google Sheets, and HubSpot for live performance tracking. With multi-client management, automation, and full brand customization, Empiraa helps firms deliver more value, improve client accountability, and scale their services efficiently. It also supports team collaboration, streamlines onboarding, and enables service providers to productize their offering with repeatable, tech-enabled strategy delivery. Whether you're managing five clients or fifty, Empiraa gives you the tools to grow with consistency, clarity, and control.
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    11 Ratings
    Starting Price: $99 per month
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  • 9
    Crewmojo

    Crewmojo

    Crewmojo

    A flexible performance management platform that feels like we built it just for you. Your team will be empowered to set goals, provide coaching support in their 1-on-1s, receive feedback & experience a fair transparent review, all in one place. The platform is fully responsive on mobile & desktop and integrates with most HRIS systems as well as productivity tools like Slack, Microsoft and Google. If you are looking for a performance experience that is flexible enough to work for all of...
    1 Rating
    Starting Price: $5.75/month/user
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  • 10
    entomo

    entomo

    entomo

    ...entomo comes from a belief that the way enterprises look at driving performance and talent development is inadequate for the new world of work.Measuring employee performance and planning their growth only once or twice a year is inadequate especially when the expectation from them is they give their best and learn everyday. It should be a continuous process customized to each employee, done every day every moment.
    Starting Price: $10
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  • 11
    Teamwork.com

    Teamwork.com

    Teamwork.com

    Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability in one platform. Teamwork.com's customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing, and customer relationship management add-ons, enabling Teamwork.com to be the 'one-stop shop' solution for business owners. Teamwork.com is trusted by over 20,000 companies worldwide with a global team of over 350 employees, making project management more straightforward, more efficient, and more impactful with our project planning software, integrated with all the tools you already use.
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    21 Ratings
    Starting Price: $5.99 per user per month
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  • 12
    Propeller

    Propeller

    Partners in Leadership

    Propeller is a digital platform that improves team performance by creating greater engagement and positive accountability for achieving the team’s top-priority outcomes. Propeller works by engaging team members with four time-tested and value added channels of communication and learning.
    Starting Price: $15.00/month/user
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  • 13
    Koan

    Koan

    Koan

    ...Update your team by reflecting on progress, priorities and problems. Collaboratively rate confidence to give everyone a voice on the progress of goals. Celebrate achievements and build trust with teammates through custom questions. Start the right conversations and create natural opportunities for feedback.
    Starting Price: $6 per user per month
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  • 14
    Datalligence

    Datalligence

    Datalligence AI

    ...The platform also allows for collaboration and communication between team members and provides insights and analytics to help optimize performance. Datalligence's OKR software is designed for businesses of all sizes and can be customized to meet specific needs and requirements. aligns everyone towards a common goal: OKRs are set by the entire organization, from the leadership to individual contributors. This process helps to ensure that everyone is aligned and working towards a common goal. Provides clarity and focus: Datalligence OKR Software help to clarify what needs to be achieved and provides focus to the team on the most important priorities. ...
    Starting Price: $3 /month/user
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  • 15
    Asana

    Asana

    Asana

    Asana helps teams orchestrate their work–from daily tasks to strategic cross-functional initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. ...
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    98 Ratings
    Starting Price: Free
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  • 16
    Skilo

    Skilo

    Enxoo

    Performance Management | Competency Development | Talent Management Skilo aligns individual goals and development plans with the company's strategic goals. Customer-facing Employees and their Managers are provided with a clear path to achieving company and professional aspirations. Skilo is a sophisticated, cloud- and mobile-based talent and human resource (HR) management software solution. Suitable for businesses of all sizes and industry professionals, Skilo helps simplify, streamline, and unify end-to-end process of talent acquisition, retention, and development. ...
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  • 17
    Spoom

    Spoom

    Spoom

    Do you really have the overview? Different reports are created throughout the company, data and statistics are kept up to date and a lot of time is spent on this. Sales, marketing, customer service, production, HR, they all have their reportings & KPIs, but what do you do with all these data? Does every stakeholder get to see it? Do you remember why you track all these data? Can you see the impact of these KPIs on your companies goals & vision? And above all, does everyone know about its existence? Make connections between different data that were previously spread across different departments. ...
    Starting Price: €40 per user per month
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  • 18
    Krezzo

    Krezzo

    Krezzo

    Whether you ready to take on OKRs for the first time, or are wanting to take your OKR program to the next level, Krezzo can guide you to where you want to be with our unified approach to OKRs. Ensuring everyone with your company is speaking the same strategic language isn't easy. Krezzo provides highly engaging online training experiences that workers can put to practice almost instantly. To maximize the effectiveness of your OKR program, our simple, step-by-step certification process will...
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  • 19
    OKR Board for Salesforce by Oboard
    ...An in-app manual, an OKR Academy, and consulting services are available to ensure successful adoption. Additional OKR coaching can be supplied; OKR Board for Salesforce by Oboard is aimed at a wide range of customers, from startups to Fortune 500 companies.
    Starting Price: $10.00
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  • 20
    Lattice

    Lattice

    Lattice

    ...More than 5,000 companies worldwide leverage Lattice's performance management, engagement, compensation, growth, goals, and analytics apps to build highly productive and efficient teams. Lattice is listed as an industry leader on G2’s 2024 Best Software Awards in multiple categories, including Highest Customer Satisfaction and HR Products.
    1 Rating
    Starting Price: $9/month/user
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  • 21
    Workpath

    Workpath

    Workpath

    ...Workpath offers the most extensive Analytics Suite to monitor your strategic planning and execution processes - around OKRs and beyond. Flexible reporting modules with in-depth reports enable custom insights and continuous course-corrections.
    Starting Price: $8.00/month/user
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  • 22
    Appraisd

    Appraisd

    Appraisd

    Appraisd is the dedicated performance management platform that helps organisations nurture and retain talent and drive growth. The creation of Roly Walter, who combined his experience working as an HR and business analyst with his interest in coding to build the first iteration of a new performance management system. With Appraisd organisations worldwide can ensure their managers, and teams, get a dedicated performance management tool that focuses on: - Performance: A flexible...
    Starting Price: Starting on: £ 3,600 per year
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  • 23
    Planview Portfolios
    Accelerate strategic execution with Planview Portfolios (formerly Planview Enterprise One™) by integrating business and technology planning, optimizing all resources, and delivering breakthrough products, services, and customer experiences to achieve maximum business performance. Manage and deliver across all types of work, technology, and application portfolios. Translate business requirements into standards to meet strategic objectives, reducing cost and mitigating risk. Get a complete approach for all kinds of work – traditional, agile, iterative, and collaborative. ...
    1 Rating
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  • 24
    Profit.co

    Profit.co

    Profit Apps Inc

    ...Combine OKRs, performance, tasks, and employee engagement in one convenient place to better bridge the gap between your business strategy and your execution. Profit.co is rated 100/100 for customer support
    Starting Price: $7.00/month/user
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  • 25
    Engagedly

    Engagedly

    Engagedly Inc

    ...Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. Today, Engagedly serves more than 300+ customers worldwide, empowering high performance organizations through people + strategy alignment.
    Starting Price: $8.33 / month / user
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  • 26
    Productboard

    Productboard

    Productboard

    Productboard is a product management platform that helps product teams get the right products to market, faster, by understanding what customers need, prioritizing what to build next, and aligning everyone around the roadmap. Over 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, and Vancouver, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
    3 Ratings
    Starting Price: $19.00/maker/month
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  • 27
    FlowyTeam
    ...Engage and Motivate via our Reward System, weekly check-in, 1-on-1s, Learning Hub, and 360-degree Review. Convert your leads into sales via our CRM tool. Create forms for customers and employee surveys and data analytic. FlowyTeam offers more features such as: KPI: real-time performance tracking Task: execute via an effective action plan Projects: track the progress of your projects Reports: easily generate real-time reports Tickets: be solution-focused Forms & Surveys: for better data analytics ​Attendance & time-logs
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    63 Ratings
    Starting Price: $0 per user per month
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  • 28
    Kroolo

    Kroolo

    Kroolo

    Introducing Kroolo - your ultimate productivity powerhouse. Transform your workflow with Kroolo's all-in-one integration of Workspaces, Projects, Tasks, Goals / OKRs, Docs, and collaboration tools - all unified in a single hub, enhanced by AI. Consolidate your goals, tasks, projects, and OKRs metrics all in one dashboard for a clear overview of objectives. But that’s not all, Kroolo goes beyond project management; it's your go-to free online team management software. Easily invite team...
    Starting Price: $15/month
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  • 29
    peopleHum

    peopleHum

    peopleHum

    ...Get Started now with the new age people platform. peopleHum is the next generation people platform, built ground up to get a single view that shows how well the people in your organization are connected. Be it candidates, employees or customers, use predictive and AI technologies to enable better people decisions. We are creating the Future of Work with peopleHum. Reduce hiring errors and cycle time by pre-screening candidates with machine learning technologies. Increase brand attractiveness and optimize hiring with an integrated lifecycle and timely communication. Give your employees a voice. ...
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    11 Ratings
    Starting Price: $2/Month/User
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  • 30
    Sage HR
    ...With a few clicks simply upload your employee database to your new online staff directory. Never worry about keeping track of random time-off and shift change requests. Use filters to create custom reports and data-rich company graphs. Sage HR is a complete HR solution. Enabling organisations to have a comprehensive view of their on site and remote workforce, whilst easily managing employee records, holiday and sickness absence. The features don’t stop there, with an easy to access mobile app and highly valuable functionality including reports and data small to medium size businesses can rest assured that the people management piece is taken care of when using Sage HR.
    Leader badge">
    59 Ratings
    Starting Price: $5.50 per month
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