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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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16 Products for "customer" with 2 filters applied:

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  • 1
    Total ETO

    Total ETO

    Total ETO

    Total ETO is the only ERP/ MRP system that matches the unique workflow of Engineer To Order manufacturers. Our software solves the common problems Custom Machine Builders face, so they can increase efficiency, accuracy, and profitability. -Engineers love our Dynamic BOMs that integrate with CAD systems including SolidWorks and Inventor. Spreadsheets and double entries are eliminated, so your designers can spend more time designing! -Parts can be released to procurement in stages, including...
    44 Ratings
    Starting Price: $7,500/year for 5 users
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  • 2
    Epicor Vision
    Epicor® Vision® is a leading distribution ERP solution specially built for aftermarket parts distributors that connects your people and systems to fuel faster, more profitable growth. Epicor Vision enables your business to deliver superior customer service, whether it’s a single-location shop, a national service chain, or a large corporate or government account. Leverage extensive back-office automation, data-driven inventory planning, and advanced pricing strategies. Get ahead of competitors...
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  • 3
    EliteManufacturers

    EliteManufacturers

    Elite Dynamics

    Create and monitor your aftersales & work tickets with full visibility over the process across all customers. Monitor your customer aftersales tickets with the ability to mobilize your teams whilst providing them with all the necessary information. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline. Gain end-to-end visibility of the customer journey from lead to invoice with full control over every step...
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  • 4
    Tasor Planner
    ..., and large enterprises. Adjust the parameters in the Profit Calculator application according to your production needs and calculate the profit increase using Tasor Planner. Tasor Planner allows businesses to consistently meet customer order due dates, even in the most complex cases. With Tasor Planner, it is always possible to know what quantity will be available and when, enabling accurate delivery date estimations.
    Starting Price: Start for Free
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  • 5
    ProfitFab ERP

    ProfitFab ERP

    Micro Concepts & Solutions

    For more than twenty-five years, ProfitFab has been successfully providing control and profitability to Job Shops, Sheet Metal Shops, Machine Shops, and other OEM/Make-to-Order manufacturing industries worldwide. The most complete and accessible port of entry to Enterprise Resource Planning. Manage and coordinate daily operations and customer interactions, from quote to invoice. ProfitFab ERP software is designed to implement and streamline management processes, allowing businesses to quickly...
    Starting Price: $1250 one-time payment
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  • 6
    Visual Shop

    Visual Shop

    Cornerstone Systems

    Visual Shop is the most comprehensive software package for metal finishing, heat treating, and coatings businesses. Visual Shop is used in Galvanizing, Electroplating, Anodizing, Painting, NDT, Brazing, and other processes-oriented companies. Visual Shop will improve the way you do business. Visual Shop was designed from the ground up to improve your efficiency, quality, and customer service. We are always improving Visual Shop and we will fit our program to your business. We understand...
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  • 7
    DBA Manufacturing

    DBA Manufacturing

    DBA Software

    ... unique demand-driven planning system is a breakthrough, allowing any company to succeed without the need for outside assistance, onsite training, or custom programming. No amount of training or custom programming can make up for the inherent flaws of traditional planning methods. We have seen company after company throw employees and money at their planning silos to try to improve their business. The path forward is to commit to the DBA demand driven system that delivers increased throughput.
    1 Rating
    Starting Price: $1995.00/one-time
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  • 8
    Paperless Parts

    Paperless Parts

    Paperless Parts

    Paperless Parts is the secure estimating and quoting software for manufacturing that empowers shops to make smarter, faster, more informed decisions. Communicate better, quote faster, win new customers, and increase revenue. Paperless Parts is simple to implement, easy to use, and seamlessly integrates with existing software tools. Relationships matter and nothing makes us more grateful than our happy customers. Thanks for ranking us as leader and high performers. Automated part file analysis...
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  • 9
    Costimator

    Costimator

    MTI Systems

    ... mass uploading of manufacturing data to quickly refresh quotes with the most current information. Export tools can be easily utilized to produce custom reports and links to other software, such as ERP/MRP systems. Automatically generates a formal quote as well as a series of useful management reports.
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  • 10
    Statii

    Statii

    Statii

    ... of bespoke design to build manufacturing. These tools allow manufacturers to store customer and supplier information, track enquiry/quotation statuses, track sales, works orders, purchase orders, log time to jobs, view live profit figures and many other useful features.
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    16 Ratings
    Starting Price: £57.50/month/user
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  • 11
    JobPRO

    JobPRO

    Unisource

    ... and estimate new business more efficiently, control workflows, and collect the data you need to understand how your business is functioning. JobPRO also integrates seamlessly with your ERP solution. On-site service repairs and technician management can be easily managed thanks you JobPRO Cloud. With JobPRO Cloud, technicians can quote for work whilst on-site, have a customer sign for approval, and more. JobPRO Cloud allows for the easy management of assets including scheduled maintenance.
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  • 12
    Rootstock Cloud ERP

    Rootstock Cloud ERP

    Rootstock Software

    Rootstock Software offers cloud-based Enterprise Resource Planning (ERP) solutions tailored for manufacturing and supply chain organizations. Built on the Salesforce Platform, Rootstock provides modules for order management, manufacturing operations, supply chain management, and financials, ensuring seamless integration and comprehensive visibility across business processes. The platform's flexibility allows for customization to meet specific industry needs, supporting sectors such as aerospace...
    Starting Price: $175 per month
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  • 13
    Fulcrum

    Fulcrum

    Fulcrum

    ... digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability. We're helping manufacturers transition to cutting edge software that lowers the stress of everyday operations, gets more out of good employees, automates the tasks you hate so you can focus on what really matters - customer relationships.
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  • 14
    StartProto

    StartProto

    StartProto

    ... to inaccuracies and potential financial losses. Our software allows job shops to take into account all these factors in the quoting process. By incorporating run time, setup time, and material cost into the calculation, manufacturers can produce more accurate quotes and avoid underbidding or overcharging for their products and services. This helps to stay competitive in the market, by providing transparent and fair prices to customers.
    Starting Price: $99 per month
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  • 15
    M1

    M1

    ECI Software Solutions

    ...-to-order processes. M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM. Users can also add additional rules and formulas after the wizard is complete. The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports. Other key features include MRP, Alerts and Automation, BAM, "Smart Screen Technology", and the M1 Design Studio to customize M1
    1 Rating
    Starting Price: $30,000/starting
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  • 16
    ShopXpert

    ShopXpert

    ShopXpert

    ..., time clock, in-app messaging, storage, and QR codes. These modules provide functionalities like dashboard access, customer and supplier management, document storage, customizable forms, task scheduling, employee time tracking, and real-time communication with suppliers. Allows employees to efficiently manage jobs from their tablets or mobile devices, reducing the need to be tied to a desktop workstation.
    Starting Price: $200 per month
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