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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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46 Products for "customization" with 2 filters applied:

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  • 1
    SuperOps

    SuperOps

    SuperOps

    SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’...
    216 Ratings
    Starting Price: $79/tech/month
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  • 2
    Jira Service Management
    ...Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
    6 Ratings
    Starting Price: $20 per user per month
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  • 3
    Uptime.com

    Uptime.com

    Uptime.com

    We provide peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one.
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    371 Ratings
    Starting Price: $7.00/month annual plan
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  • 4
    StatusDashboard

    StatusDashboard

    Statusdashboard

    Stop scrambling to communicate with your customers during system outages and scheduled maintenance activities using ad-hoc methods. Publish a status dashboard on our platform and let our systems manage communication so your teams can focus on issue resolution. Communicate incident and scheduled maintenance status to your customers in a professional and standard format and let your customers choose how they want to be notified.
    Starting Price: $29 per month
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  • 5
    Gisual

    Gisual

    Gisual

    Gisual provides outage intelligence for telecoms and service providers. No more manually diagnosing and correlating commercial power outages with complaining customers or off-network issues with down circuits. Subscribe to Gisual’s outage intelligence to receive proactive notifications when 3rd party outages are affecting your equipment and customers. Diagnose and correlate outages in seconds. Stop digging for intel to diagnose root cause analysis. Get situational awareness in seconds. View any 3rd party outages on a universal map or integrate our outage feed with your current systems. ...
    Starting Price: $75 per user per month
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  • 6
    OffsiteStatus
    ...By providing your customers with an off-site system status page you can communicate with all of them from the moment trouble strikes. Instead of phone calls, emails and angry customers you have a simple, clear communication channel to let people know about the issue. Gain your users trust by being transparent about downtime. You have the option to add your system's Facebook & Twitter accounts to your OffsiteStatus page.
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  • 7
    Alert Catcher
    Automate Incident Alerting. Alert Catcher allows you to consolidate and automate alerts that emanate from mission-critical systems (SIEM/EMS). All alerts and notifications can be customized on the basis of preference, with escalations creating tickets in Jira Service Desk. For department of Information Security Management. For owners of the Jira Service Desk platform, as well as departments, processing applications from external information systems. For IT and / or software development department. Custom endpoint for creating/updating incidents Custom restrictions for creating/updating incidents Ability to group incidents by rule and create problems Connection types for 3-rd party systems Workflow extensions for Jira Connection types for bi-directional integrations. ...
    Starting Price: $10 per user, one-time payment
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  • 8
    CitraTest APM
    ...From fueling day-to-day sales and business operations, supporting employees and partners, delivering revenue-generating services or showcasing information on the Web, your application must out-perform, or your customers will abandon you in favor of your competition or flood your helpdesk with open issues and escalations.
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  • 9
    StatusCast

    StatusCast

    StatusCast

    The status page that takes the pain out of communicating downtime and scheduled maintenance to employees and customers. Keep productivity at a maximum! When apps go down, employees and customers waste a lot of time trying to figure out what’s wrong. StatusCast proactively lets them know what’s going on and keeps them in loop. They’ll love you for it! You know the drill: Your e-mail server goes down and all of a sudden your help desk is flooded with 1,000 new support requests that are all the same. ...
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  • 10
    PagerDuty

    PagerDuty

    PagerDuty

    ...(NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.
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    44 Ratings
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  • 11
    SiteUptime

    SiteUptime

    SiteUptime

    Your website is your business as long as customers can reach it. Even if your website is up 99% of the time, this translates into over 7 hours per month where your customers cannot reach you. SiteUptime helps you eliminate downtime by providing free and advanced remote monitoring services for your website. When your website goes down, we notify you instantly via email and or SMS text message so that you may fix problems before they cost your e-business money, customers or reputation. ...
    Starting Price: $8 per month
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  • 12
    Intermapper
    ...A variety of map layout options and icon choices help bring your unique IT environment to life. When there's trouble, Intermapper sends you real-time alerts via text, email, sound, and more. You'll be able to find and fix technology issues before users or customers are impacted. Spot problems across your distributed environment in seconds (not hours). You and your IT team will save time, reduce frustration, and keep customers and users happy. Automatically discover and document every IP-enabled device in your network within minutes with network mapping software from Intermapper. Customize the look of your map with hundreds of icons and background options. ...
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  • 13
    AlertOps

    AlertOps

    AlertOps

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. ...
    Starting Price: $0.00/month/user
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  • 14
    Pagerly

    Pagerly

    Pagerly

    At Pagerly, we understand the unique needs of your organization. Our platform offers extensive customization options to tailor the incident management process to your specific requirements. ‍ You don't need to introduce another tool with Pagerly working with your already tech stack. Easily manage all requests and incidents without any window switching and benefit from all Slack collaboration features. Update the team's channel topic with the current oncall whenever oncall changes. ...
    Starting Price: $15 per month
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  • 15
    Rupert

    Rupert

    Rupert

    ...Give recipients complete context on alerts by inserting any data from your warehouse, beyond the monitored metric or event Embed programmable actions buttons into alerts. Build any custom URL or use native Jira & Salesforce integrations.
    Starting Price: $199 per month
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  • 16
    Cachet

    Cachet

    Cachet

    Meet Cachet, the open source status page system. Cachet is software that improves downtime. Great companies all over the world are using Cachet to better communicate downtime and system outages to their customers, teams and shareholders. We can install Cachet for you! Use our professional installation service to get setup quickly. Cachet has been carefully crafted, not only in design, but code too. Using Bootstrap 3, Cachet is responsive, working beautifully on your desktop, tablet and phone. Sometimes it's just not possible to manually update your status page with incidents and component status changes, we totally get that. ...
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  • 17
    SaaS Alerts

    SaaS Alerts

    SaaS Alerts, a Kaseya company

    ...MSPs are high-risk targets for bad actors, protect your business by automatically alerting your executive team when any unusual, high-risk behavior occurs within your MSP tool stack. Customize SaaS security event thresholds on a multitude of applications - and be instantly alerted of unusual user behavior so you can immediately act on behalf of your customer to mitigate or eliminate threats.
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  • 18
    AlertFind
    Enterprise notifications that let you quickly communicate important information, monitor responses, and verify staff safety. AlertFind from Aurea Messaging Solutions (AMS) delivers the communications you need during emergencies and unplanned disruptions. You can send notifications to employees via email, landline, mobile phone, and text message — and allow them to respond. Connect directly to hundreds of data sources anywhere in your organization with our library of free API connectors....
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  • 19
    Everbridge IT Alerting
    The 2020 cost of data center outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute. And the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications. Everbridge’s Workflow Designer accelerates the operational response to critical incidents by automating the actions and activities associated with the corresponding business processes. A...
    Starting Price: $24 per month
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  • 20
    DERDACK Enterprise Alert
    Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert...
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  • 21
    BigPanda

    BigPanda

    BigPanda

    Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages...
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  • 22
    Squadcast

    Squadcast

    Squadcast

    Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions. Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively. The first step towards doing better...
    1 Rating
    Starting Price: Free
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  • 23
    Grafana

    Grafana

    Grafana Labs

    ...Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. ...
    577 Ratings
    Starting Price: $0
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  • 24
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed.
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    27 Ratings
    Starting Price: €90/month
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  • 25
    xMatters

    xMatters

    Everbridge

    ...Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.
    Starting Price: $9 per user per month
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  • 26
    ManageEngine AlarmsOne
    AlarmsOne from ManageEngine is an all-in-one alert management solution that allows users to manage alerts from all their IT management tools. AlarmsOne easily integrates with several on-premise and SaaS-based IT infrastructure monitoring systems. With AlarmsOne, users can centralize their IT alarms by creating an account and install the Alarm Poller on the server. AlarmsOne also features real-time alerts and multi-channel notifications for quick responses.
    Starting Price: $15.00/month/user
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  • 27
    Downtime Monkey

    Downtime Monkey

    Big Toe Web Design

    ...Pro users can register multiple email addresses and select a different email address for each monitor. SMS alerts are an optional extra for Free account users while Pro accounts include free SMS credits with annual subscriptions. Custom alert scheduling is available to Pro users for both SMS and email alerts.
    Starting Price: $0.73 per month
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  • 28
    Parny

    Parny

    Parny

    ...Share on-call responsibility across your team with on-call schedules and automatic escalations. We support engineering teams to be more proactive, resolve incidents faster and deliver a seamless operations experience. Get custom analytics for your organization, teams, services and users. Always be up to date with your performance and improve your organization's efficiency.
    Starting Price: $7 per month
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  • 29
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    ...It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. ...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 30
    Alertus Mass Notification

    Alertus Mass Notification

    Alertus Technologies

    ...The Alertus System is designed from the ground up to be fully flexible in its configuration of recipient groups, preset messages, user controls, restrictions, and many other points of customization. It can be built to meet your organization’s specific needs, from emergency alerting to routine enterprise communication. Whether you’re looking to facilitate incident reporting for your staff, or full-system activation for your emergency dispatchers, Alertus has the tools to deliver immediate alerts when and where you need it most. ...
    1 Rating
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