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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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12 Products for "customer" with 2 filters applied:

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  • 1
    WolkAbout IoT Platform

    WolkAbout IoT Platform

    WolkAbout Technology

    In WolkAbout, we've built a complete IoT application enablement platform and user-friendly tools to allow system integrators, product and service providers to develop and rapidly bring industrial-grade digital applications to market. Additionally, our experienced team helps our clients with system integration and building customised apps that add value to their businesses. Our innovative spirit, deep industry insights and unmatched digital technology expertise are the foundation of...
    Starting Price: $1500/month
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  • 2
    Axonize

    Axonize

    Axonize

    The smarter way to realize smart business potential. A no-code smart enterprise platform that has cracked the code in profitability. Start small and scale your projects with unprecedented speed on an unlimited number of devices, protocols and systems across all verticals. Benefit from fast prototyping and virtual devices, enabling you to implement your ideas in hours, and present to customers immediately, pre-investment. Start seeing returns quickly on smaller projects and easily scale...
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  • 3
    Qrvey

    Qrvey

    Qrvey

    Qrvey pioneered multi-tenant self-service analytics for SaaS companies and now leads the evolution toward AI-driven, autonomous analytics. With over 20 years of experience, we provide industry-leading guidance and support, ensuring our clients achieve their analytics goals. Qrvey is the partner of choice for SaaS leaders bringing AI-driven insight to their customers. About Qrvey Platform Qrvey is the embedded analytics platform designed specifically for SaaS companies. Qrvey offers insight...
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  • 4
    Zoho IoT
    A Cloud IoT Application Enablement Platform that allows you to easily build and rapidly deploy IoT applications that suit your customers’ businesses. One cloud platform for all your IoT needs. Eye the requirement, indulge your imagination, build bespoke vertical apps & win bigger deals. Build simple to complex IoT applications - Dashboard-only apps to Enterprise-grade apps using modeling, visualization and automation. Achieve rapid deployment - Faster time to market, low execution risk, fully...
    1 Rating
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  • 5
    AggreGate

    AggreGate

    Tibbo Systems

    ... automation and process control via the 4th generation SCADA/MES platform. Building Automation. Build a unified command and control center for your intelligent facility. Cut HVAC/energy and other operating costs. Deliver digital services for higher resident satisfaction. Data Center Supervisor. Manage both industrial and IT equipment of your data center via a single umbrella system. Design dynamic floor plans, build custom dashboards, integrate with DCIM.
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  • 6
    Ayla IoT Platform

    Ayla IoT Platform

    Ayla Networks

    ... tested features including rules engine, firmware OTA updates, data policies, and more Ayla's Device Management provides full support for connected products throughout their lifecycle. With Ayla's application enablement offering strong business value can be extracted from the data in a variety of ways. Both a Web Framework and Mobile Platform SDK provide rapid delivery of both consumer mobile and business application development. In addition, Customer Care, Field Service, and Asset Tracking.
    1 Rating
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  • 7
    Visual KPI

    Visual KPI

    Transpara

    Real-time operations monitoring and data visualization, including KPIs, dashboards, trends, analytics, hierarchy and alerts. Aggregates all of your data sources (industrial, IoT, business, external, etc.) on the fly without moving the data, and displays it in real-time with obvious context on any device.
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  • 8
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 9
    Zolnoi

    Zolnoi

    Zolnoi

    ..., cloud-based data integration platform, AI-powered predictive analytics algorithms, and prescriptive analytics and actionable insights. Achieve tangible benefits through our software, estimated based on customer interactions and technology R&D.
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  • 10
    Simline

    Simline

    Simline

    ... exporting tools enable you capture lost revenue, maximizing your margin on unbridled revenue growth. Ongoing smartpooling, usage analytics, and billing tools, minimize costs and maxmize revenue. The Enterprise version includes all the features of the subscription plan, along with a comprehensive set of features including white-labeling, multi-tenant support, support for customer groups, and rebilling tools to support wholesale or synthetic rate plans.
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  • 11
    Azure Percept

    Azure Percept

    Microsoft

    ...T services. Pre-built AI models and solution management to help you start your proof of concept in minutes. Security measures built in to your edge AI solution to help protect your most sensitive and high-value assets. Start with a library of prebuilt AI models for vision capabilities including object detection, shelf analytics, vehicle analytics, and audio capabilities like voice control and anomaly detection. Customize AI model training with no code and deploy locally or in the cloud.
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  • 12
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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