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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

23 Products for "custom" with 2 filters applied:

  • 1
    System Surveyor

    System Surveyor

    System Surveyor

    Unlike any other design tool, System Surveyor helps you visually engage customers, drag-and-drop devices on a digital floor plan, and co-design with them. The result: You look more professional while delivering a decision-ready design. Simple, yet revolutionary. Mobile ready for a site walk in the field or a virtual site walk with a customer. Show device placements and area of coverage. Work offline and sync later through the cloud. Engage everyone in the project in one place. Share...
    Starting Price: $45 per user per month
  • 2
    Bevywise IoT Platform

    Bevywise IoT Platform

    Bevywise Networks

    IoT Platform has everything you need to create and deploy an end to end IoT application. Focus on your core Business. Leverage IoT Platform and host it in your Brand. Stop rebuilding from scartch & focus on reaching more customers faster. The scalable architecture with IoT technology support makes it ideal for service providers to bring all their customers under one umbrella and to securely connect IoT devices and applications to your one hosted server. Fundamentally, any device that speaks...
  • 3
    Flex83

    Flex83

    IoT83

    Re-imagine IoT innovation with the Flex83 Application Enablement Platform! Build compelling & powerful IoT solutions up to 80% faster & at a fraction of the cost. - Use no-code workflows to build professional-grade connect/monitor/analyze/manage solutions fast. - Use low-code tools to connect to virtually anything, add custom business logic, build analytics, custom dashboards, and launch multiple applications. - Use the hassle-free SaaS model to build & prove your solution – and then scale...
    Starting Price: $200 per month
  • 4
    WolkAbout IoT Platform

    WolkAbout IoT Platform

    WolkAbout Technology

    In WolkAbout, we've built a complete IoT application enablement platform and user-friendly tools to allow system integrators, product and service providers to develop and rapidly bring industrial-grade digital applications to market. Additionally, our experienced team helps our clients with system integration and building customised apps that add value to their businesses. Our innovative spirit, deep industry insights and unmatched digital technology expertise are the foundation of...
    Starting Price: $1500/month
  • 5
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    Starting Price: As low as $3/mo/device
  • 6
    Simplifier

    Simplifier

    Simplifier AG

    .... Streamlined ERP Cores: Transforms SAP systems into streamlined, upgradeable ERP cores without custom code. Seamless Integration: Connects SAP On-Premise systems through Simplifier On-Premise or Simplifier in the AWS Cloud, ensuring quick responses to customer demands and emerging trends. Try Simplifier for free
    Starting Price: €16.90 / month / user
  • 7
    EquipmentCloud

    EquipmentCloud

    Kontron AIS

    EquipmentCloud® is the agile service and after-sales digital transformation solution for medium-sized machine and equipment manufacturers. It allows you to optimize your processes, improve customer loyalty and enable new data-based business models – all in one place, easily and efficiently. With configurable, easy-to-use modules, you can digitalize and scale your individual use cases step by step. With all your information in one place, you can save time and money while increasing customer...
    Starting Price: €79/month/machine
  • 8
    Zoho IoT
    A Cloud IoT Application Enablement Platform that allows you to easily build and rapidly deploy IoT applications that suit your customers’ businesses. One cloud platform for all your IoT needs. Eye the requirement, indulge your imagination, build bespoke vertical apps & win bigger deals. Build simple to complex IoT applications - Dashboard-only apps to Enterprise-grade apps using modeling, visualization and automation. Achieve rapid deployment - Faster time to market, low execution risk, fully...
  • 9
    NCP

    NCP

    NCP engineering

    For individual workstations, freelancers or smaller installations, NCP Entry Clients offer a wide range of technical features and offer much more than a standard VPN. Our Solution Finder will help you find the right NCP product for your organization. No matter what hardware you use, whether you are looking for a solution for use in your own company or as a partner for your customers, for a few employees or large installations, we will guide you to the right product in just a few steps. With 30...
  • 10
    GeoViewer

    GeoViewer

    Nobel Systems

    Managing many stand-alone systems is hard. Paper based systems are cumbersome, work intensive, often unorganized, and inefficient. GeoViewer Online unifies these areas of your operations, from managing work orders, maintaining assets, reducing costs, tracking inventory and customer billing. It’s an all-in-one solution allowing managers to oversee all areas of your organization through one app. With GeoViewer Online, it’s easy to manage the daily workload for the organization. Create, change...
  • 11
    Blynk

    Blynk

    Blynk

    ..., device management, data storage and visualization, alerts and notifications, user management with multi-level tree-like organization structures, OTA firmware updates. Blynk is hardware-agnostic which means customers can connect to the Internet any device from the broad list of supported hardware and use a suite of software products to monitor and control it.
    Starting Price: Free
  • 12
    Ayla IoT Platform

    Ayla IoT Platform

    Ayla Networks

    ... tested features including rules engine, firmware OTA updates, data policies, and more Ayla's Device Management provides full support for connected products throughout their lifecycle. With Ayla's application enablement offering strong business value can be extracted from the data in a variety of ways. Both a Web Framework and Mobile Platform SDK provide rapid delivery of both consumer mobile and business application development. In addition, Customer Care, Field Service, and Asset Tracking.
  • 13
    Pega for IoT

    Pega for IoT

    Pegasystems

    ..., things, and data to optimize the health and value streams of connected IoT devices. Organizations can analyze and prescribe steps for prevention and repair and proactively improve their customers’ experience. Stay ahead of the rapidly evolving IoT ecosystem with the exceptional business agility made possible by Pega 7. Pega 7 enables your IoT team to continuously drive improvements in both the analytics and the orchestration of IoT-driven actions.
  • 14
    Record Evolution

    Record Evolution

    Record Evolution

    ... and create custom infographics in your browser. Combine the powers of VS Code, Observable, and TablePlus in interactive data science workbooks. Get a live view of current and past processes and automate package loads all the way up to reporting.
  • 15
    Fieldcode

    Fieldcode

    Fieldcode

    Fieldcode is a field service management software that leverages 20 years of global expertise to deliver a fully automated, Zero-Touch process for field service operations. Fieldcode automates ticket handling from creation to technician assignment, reducing manual tasks and easing dispatcher workloads. With scalable, cost-effective pricing tiers for different business needs, Fieldcode helps businesses manage the entire field service lifecycle efficiently and improve customer experience.
    Starting Price: $25 per user per month
  • 16
    HULFT IoT
    ... by HULFT IoT. No coding is required, you can set everything up with just drag-and-drop. This machine tool maker used to visit customers to perform inspections and perform maintenance work. Each device output data into an operational log. Analyzing this helped them predict when maintenance was necessary. To improve operational efficiency, they wished to monitor the devices remotely and dispatch maintenance personnel on an as-needed basis. However, the device’s output around 10GB of log data per day.
  • 17
    EMnify

    EMnify

    EMnify

    ..., and configure devices directly from your application and business systems. Our full-featured API allows you to streamline processes and take control of your IoT connectivity. Secure and confidential information handling is at the heart of our infrastructure, processes and products. We undergo rigorous, independent audits to ensure that you and your customers‘ data is well-protected against unauthorized access.
  • 18
    JT IoT

    JT IoT

    JT IoT

    ... organization. See how JT IoT’s global roaming partner empowers Excel technology to connect their taxis and align booking and dispatching for drivers and passengers. Our local, multi-carrier agreements provide the most vital connections and leverage telco assets to enhance data security. JT IoT has an active roadmap to develop its connectivity and platform solutions. We actively collaborate with our customers and partners to innovate and create the solutions businesses need.
  • 19
    Analance
    ... are continuously met within a single platform. Analance is focused on turning quality data into accurate predictions allowing both data scientists and citizen data scientists with point and click pre-built algorithms and an environment for custom coding. Company – Overview Ducen IT helps Business and IT users of Fortune 1000 companies with advanced analytics, business intelligence and data management through its unique end-to-end data science platform called Analance.
  • 20
    iGrafx Process360 Live
    iGrafx enables true business transformation by helping organizations continuously improve their processes. An integrated intelligence platform is critical for achieving continuous process improvement. Today’s complex processes involve multiple departments, systems, and stakeholders, making it hard to understand the entire process ecosystem. Without a holistic view, it can be difficult to assess what’s actually going wrong and which potential solutions are most effective. Unlock the power...
  • 21
    Open Automation Software

    Open Automation Software

    Open Automation Software

    Liberate your Industry 4.0 data with Open Automation Software IIoT platform for Windows and Linux. OAS is truly an unlimited IoT Gateway for Windows, Linux, Raspberry Pi 4, Windows IoT Core, and Docker deployments. Create HMI visualization for web, WPF, and WinForm C# and VB .NET applications. Log data and alarms to SQL Server, Oracle, MS Access, MySQL, Azure SQL, PostgreSQL, Cassandra, MongoDB, MariaDB, SQLite, InfluxDB, and CSV files. MQTT Broker and Client interface along with cloud...
    Starting Price: $495 one-time payment
  • 22
    EMQX

    EMQX

    EMQ Technologies

    EMQX is the world's most scalable and reliable MQTT messaging platform designed by EMQ. It supports 100M concurrent IoT device connections per cluster while maintaining extremely high throughput and sub-millisecond latency. EMQX boasts more than 20,000 global users from over 50 countries, connecting more than 100M IoT devices worldwide, and is trusted by over 300 customers in mission-critical IoT scenarios, including well-known brands like HPE, VMware, Verifone, SAIC Volkswagen, and Ericsson...
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    Starting Price: $0.18 per hour
  • 23
    RapidMiner
    ... of Excellence methodology and the RapidMiner Academy ensures customers are successful, no matter their experience or resource levels. Simplify operations, no matter how complex models are, or how they were created. Deploy, evaluate, compare, monitor, manage and swap any model. Solve your business issues faster with sharper insights and predictive models, no one understands the business problem like you do.
    Starting Price: Free
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